Hotel Crystal Interlaken

Hotels
8.2 (1625 reviews)
Rugenparkstrasse 13 , Interlaken , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Family rooms
Pets allowed
Hiking
Luggage storage
Cycling
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Old facilities
Uncomfortable beds

Categories

Cleanliness
8.03
Rooms were clean and comfortable, but some facilities were dated.
Service
8.8
Staff were very friendly and helpful throughout the stay.
Location
8.54
Excellent location near the train station, providing easy access to attractions.
Room Quality
7.49
Rooms looked a little old with some mentioning uncomfortable beds.
Amenities
8.02
Decent amenities but some restrictions on room use.
Value for Money
7.78
Some guests felt it was not a good deal considering the outdated facilities.
Food and Beverage
8.53
Breakfast was highly praised with good variety and quality.
Overall Experience
8.4
General satisfaction despite some negative points about room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Luxurious Accommodation
Indulge in a comfortable stay at the Crystal, ideally located just a short stroll from Interlaken's center and the train station. Unwind in rooms equipped with modern amenities like cable TV, a safe, and a well-appointed bathroom.

Delicious Dining Options
Start your day right with a sumptuous buffet breakfast served daily at the hotel. Need a packed lunch for your adventures? Simply make a request, and it will be ready for you.

Convenient Services and Activities
Benefit from local insights and recommendations available at the reception. Explore Interlaken effortlessly with complimentary public transport access and even try your luck at the casino with free entry for guests.

Book now for an unforgettable experience at the Crystal!

Important information:

Please note that your reservation is otherwise not guaranteed. Contact details are stated in the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 15 per person per night when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for CHF 37.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1625 reviews
Cleanliness: 8.03
Service: 8.8
Location: 8.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.78
Food and Beverage: 8.53
Overall Experience: 8.4
C
Crandall • family_with_children • us
7
2026-07-03 • via Nuitee
L
Lili • couple • hu
10
2026-07-03 • via Nuitee
H
Heng • family_with_children • sg
9
Comfortable stay and great location!
Pros:

We like our hotel's location which was on the quieter side of town but just a few minutes from the train station, and within walking distance to all the shops and restaurants. Breakfast was nice and had a good variey of breakfast items. We also appreciated that the hotel had a water dispenser that we could top up our water bottle before going out for the day.

Cons:

All was good :)

2026-07-03 • via Nuitee
K
Kensuke • solo_traveller • ch
10
2026-07-02 • via Nuitee
R
Ronak Shah • solo_traveller • in
8
2026-07-02 • via Nuitee
P
Paul • solo_traveller • ca
10
Pros:

Very helpful staff

2026-07-01 • via Nuitee
S
SIDRA • extended_group • gb
8
Pros:

Amazing location, clean room with lots of space. Staff were super nice and accommodating. Would return and stay here again.

Cons:

Could have better selection with breakfast buffet.

2026-06-30 • via Nuitee
K
Kristin • couple • ca
7
Pros:

Location and staff were amazing

Cons:

Location of room and access to building

2026-06-30 • via Nuitee
E
Elisabeth Zuberbühler • family_with_children • ch
7
Gute Lage, zweckmässige Einrichtung, nette Bedienung
Pros:

Sehr freundlicher Empfang

Cons:

Leider keine Klimaanlage in den Zimmern, war sehr warm bei einer Aussentemperatur von 38 Grad

2026-06-29 • via Nuitee
T
TOMOHIRO • couple • jp
8
2026-06-28 • via Nuitee
B
Barbara • extended_group • ch
9
2026-06-28 • via Nuitee
R
Rosmarie • solo_traveller • ch
5
Pros:

Eigentlich alles gut,nur 3 bett zimmer nicht gut für 1 person .

Cons:

3 bett zimmer ,müsste eigentlich nur 1 bett zimmer haben ,und deswegen preis zu hoch .

2026-06-28 • via Nuitee
J
Jiří • family_with_children • cz
8
Pros:

Blízkost centra a nádraží

Cons:

Nepříliš profesionální či spíše zmatený provoz obsluhy při snídani

2026-06-28 • via Nuitee
L
Laura • couple • us
10
Super cute hotel.
Pros:

Super clean and polite staff

Cons:

Conveniente and close to everything’s

2026-06-28 • via Nuitee
R
Ryota • couple • jp
10
2026-06-28 • via Nuitee
B
Bacher • solo_traveller • ch
9
2026-06-27 • via Nuitee
E
Erika • extended_group • ch
7
Zentrale Lage - empfehlenswert
Pros:

sehr nettes Personal, grosse Zimmer, Hotel ist 5 Min. vom Bahnhof, Frühstück ist sehr gut

Cons:

Hotel liegt direkt an der Hauptstrasse und in einem Wohngebiet daher ist es etwas laut.
Es hat keine Steckdosen neben dem Bett.

2026-06-26 • via Nuitee
P
Priska • extended_group • ch
8
2026-06-26 • via Nuitee
S
Saki • couple • jp
6
Pros:

It's fine clean hotel. Staff was nice.

Cons:

Too expensive

2026-06-26 • via Nuitee
M
Mazen • couple • ie
10
2026-06-25 • via Nuitee