Hotel Crystal Interlaken

Hotels
8.2 (1782 reviews)
Rugenparkstrasse 13 , Interlaken , CH
+41 33 822 62 33

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Family rooms
Pets allowed
Hiking
Luggage storage
Cycling
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Old facilities
Uncomfortable beds

Categories

Cleanliness
8.03
Rooms were clean and comfortable, but some facilities were dated.
Service
8.8
Staff were very friendly and helpful throughout the stay.
Location
8.54
Excellent location near the train station, providing easy access to attractions.
Room Quality
7.49
Rooms looked a little old with some mentioning uncomfortable beds.
Amenities
8.02
Decent amenities but some restrictions on room use.
Value for Money
7.78
Some guests felt it was not a good deal considering the outdated facilities.
Food and Beverage
8.53
Breakfast was highly praised with good variety and quality.
Overall Experience
8.4
General satisfaction despite some negative points about room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Luxurious Accommodation
Indulge in a comfortable stay at the Crystal, ideally located just a short stroll from Interlaken's center and the train station. Unwind in rooms equipped with modern amenities like cable TV, a safe, and a well-appointed bathroom.

Delicious Dining Options
Start your day right with a sumptuous buffet breakfast served daily at the hotel. Need a packed lunch for your adventures? Simply make a request, and it will be ready for you.

Convenient Services and Activities
Benefit from local insights and recommendations available at the reception. Explore Interlaken effortlessly with complimentary public transport access and even try your luck at the casino with free entry for guests.

Book now for an unforgettable experience at the Crystal!

Important information:

Please note that your reservation is otherwise not guaranteed. Contact details are stated in the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Location

Guest Reviews

8.2
Based on 1782 reviews
Cleanliness: 8.03
Service: 8.8
Location: 8.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.78
Food and Beverage: 8.53
Overall Experience: 8.4
B
Barna • family_with_children • hu
8
Pros:

Minden elérhető távolságra volt.

Cons:

A 3 ágyas szobában nem volt minden ágynál konnektor.

2026-10-31 • via Nuitee
M
Medina Ramirez • couple • co
8
Pros:

Near to the train station and beautiful sightseeing

2026-10-31 • via Nuitee
E
Ella • solo_traveller • nz
9
Nice and close to Interlaken west, clean facilities
Pros:

Great location, friendly staff. Breakfast was fantastic so many options

Cons:

Nothing

2026-10-30 • via Nuitee
H
Hubert Käser • solo_traveller • ch
7
2026-10-30 • via Nuitee
A
Alexandra • solo_traveller • ch
8
2026-10-30 • via Nuitee
N
Napason Fukfu ,Thanapong Tubtimdee ,Thanyaphak Fakfu • extended_group • th
10
ชอบจะไปพักอีก
Pros:

อาหารเช้าดีมาก อร่อยมาก เดินทางสะดวกมาก ไม่ไกลสถานี พี่หน้าเคาร์เตอร์ช่วงบ่าย-เย็นน่ารักมากก

Cons:

-

2026-10-29 • via Nuitee
S
Silva Duarte • extended_group • ch
7
2026-10-27 • via Nuitee
A
Al-Rafi • couple • us
10
I would recommend Hotel Cabana to my friends and family. The place was comfortable,
Pros:

Clean, accessible and has a stunning view.

Cons:

nothing

2026-10-27 • via Nuitee
A
AYSHA • family_with_children • ae
10
رائع
Pros:

الموقع ممتاز في وسط المدينة، لكن لا توجد إطلالة من الفندق، بين البنايات، والأزقة، يوجد بقرب الفندق بقالة صغيرة، الأسعار مقبولة مقارنة بالفنادق الأخرى، الفندق بسيط يتكون من 5 طوابق، لا يوجد خدمات لحمل الأمتعة، أنت تخدم نفسك.
نصيحة: الأخذ بعين الإعتبار إختلاف العملة بالفرانك وليست باليورو ، لا يقبلون عملة اليورو.
قريب من المطاعم العربية والمراكز التجارية، يمكن الذهاب سيراً على الأقدام.

Cons:

إذا كان هناك مساعدة لحمل الأمتعة.
المصعد صغير جداً، يكفي لشخصين فقط

2026-10-26 • via Nuitee
S
Syed Ali • couple • in
10
Pros:

The hotel is located within 5 minutes from the bus / train station of Interlaken west.

Breakfast was very good

Staffs are very supportive

Cons:

Nothing

2026-10-26 • via Nuitee
C
Christina • solo_traveller • au
8
2026-10-25 • via Nuitee
K
Khan • solo_traveller • pk
10
Extraordinary
Pros:

Excellent

Cons:

Guidance of guests by hotel reception staff about the city

2026-10-25 • via Nuitee
A
Alexei • couple • us
8
Nice hotel
Pros:

Convenient location close to train station. Helpful personnel.

2026-10-24 • via Nuitee
L
lidia • couple • au
10
Rooms & location : excellent plus very helpful staff !!
2026-10-21 • via Nuitee
R
Ruth • solo_traveller • mt
10
Pros:

Staff so friendly and accommodating. The hotel may be slightly dated but super clean and comfortable with lovely staff. Very nice stay here.

2026-10-21 • via Nuitee
Y
yanyun • solo_traveller • cn
8
Pros:

离因特拉肯西站就几分钟路程，火车站出来就有一个大商场，每天回来可以顺路采购，房间有一张双人床和一张单人床，正好满足我们的需求。

Cons:

床太软。隔音不好，能听到隔壁人走动的声音和卫生间的水声。到房间要爬十几级楼梯，抬着箱子上去很艰难。

2026-10-21 • via Nuitee
W
Wai Ho • solo_traveller • gb
8
nice choice when preferring convenient location
Pros:

pretty traditional designed hotel, staff was nice and helpful, 5 mins from Interlaken West Station which is pretty convenient

Cons:

no major concern found

2026-10-20 • via Nuitee
S
Scott • couple • us
9
Pros:

Friendly staff, good location, close to train, breakfast, water filling station.

2026-10-20 • via Nuitee
M
MARIA DEL CARMEN • extended_group • es
10
Fantástico, la zona muy cerca de todo, preciosa ciudad y paisajes de cuento
Pros:

La habitación muy cómoda en todo, el desayuno fantástico y la amabilidad del personal acogiéndonos y explicándonos todo para si queríamos movernos por la zona, además con parking

2026-10-19 • via Nuitee
D
Daniela • couple • ch
8
Pros:

Preisleistungsverhältnis

Cons:

nichts

2026-10-19 • via Nuitee