Hilton Garden Inn San Antonio/Rim Pass Drive

Hotels
•
Hilton Garden Inn
8 (468 reviews)
5730 Rim Pass , San Antonio , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Some friendly staff
Cons:
Dirty rooms
Mold present
Unexpected fees

Categories

Cleanliness
6.16
Several reviews mentioned mold and dirty conditions, leading to a low cleanliness score.
Service
9.63
Some staff were friendly, but the service did not meet expectations in maintaining room conditions.
Location
10
Location was positively mentioned in multiple reviews.
Room Quality
7.17
Complaints regarding broken amenities and poor room conditions lowered the rating.
Amenities
7.62
Common complaints about lack of amenities and unexpected fees for services.
Value for Money
8.15
Many guests felt the pricing was not justified by the experience and unexpected costs.
Food and Beverage
8.11
Guests expressed dissatisfaction with the additional charges for breakfast.
Overall Experience
7.16
Overall negative experiences led to a general feeling of dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:30

Property Description

Luxurious Amenities

The Hilton Garden Inn San Antonio/Rim Pass Drive offers a range of luxurious amenities for guests to enjoy, including an outdoor pool and a fitness centre. Each room is equipped with modern conveniences such as air conditioning, a microwave, refrigerator, and coffee machine.

Convenient Location

Located in the Dominion, just 1.8 km from Six Flags Fiesta Texas, this hotel is situated in a prime location. Guests can easily access The Shops at La Cantera, which are only 3.2 km away, and San Antonio International Airport is a short 15 km drive from the property.

Exceptional Service

With a 24-hour front desk and a mini-market on-site, the Hilton Garden Inn ensures that guests have everything they need for a comfortable stay. Plus, with free WiFi access and parking, guests can relax and enjoy their time at this exceptional hotel.

Book your stay at Hilton Garden Inn San Antonio/Rim Pass Drive now for a truly unforgettable experience.

Important information:

Guests must be 18 or older to book.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for US$15 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 468 reviews
Cleanliness: 6.16
Service: 9.63
Location: 10
Room Quality: 7.17
Amenities: 7.62
Value for Money: 8.15
Food and Beverage: 8.11
Overall Experience: 7.16
G
Gabriel • solo_traveller • us
10
2026-05-21 • via Nuitee
D
Dean • solo_traveller • us
4
Hilton should pull the franchise, not to brand standards
Pros:

Not much

Cons:

Torn wallpaper, dirty elevator floor, missing light fixtures, pool light fallen out and putting kids at risk. They had a janky arrangement where you had to pay a third party to park on the property, even though it was an open asphalt paved lot. I could go on and on.

2026-05-19 • via Nuitee
A
Aziz • solo_traveller • us
1
2026-05-12 • via Nuitee
L
Lisa • solo_traveller • us
10
Pros:

Perfect stay for a shopping spree and great dining at The Rim.

Cons:

Paying a parking fee.

2026-05-11 • via Nuitee
D
Dan • solo_traveller • us
10
Pros:

Its close to six flags

Cons:

We had to pay for parking

2026-05-04 • via Nuitee
M
Miguel • couple • us
10
2026-04-30 • via Nuitee
E
Erin • solo_traveller • us
8
Skip the breakfast, excellent location
Pros:

Everything was great but the continental breakfast. It was way overpriced for what was available. We went right after 7 when it opened Saturday morning and it was ice cold. The manager did apologize and say they were making more pancakes because they were rock hard but by then we were already done.$15.95 for cold eggs, potatoes, and sausage?! Super overpriced and then it was cold on top of that.

Cons:

Continental breakfast

2026-04-27 • via Nuitee
A
aaldana • couple • us
9
Pros:

Location, Cleanliness, staff

Cons:

parking fees and having to scan QR Code to pay

2026-04-22 • via Nuitee
N
nat • couple • us
10
2026-04-13 • via Nuitee
V
V2050LMricardog • Friends getaway
2
Bad customer service from Monica
Pros:

Monica at the front desk was not helpful, doesn’t look like her job and her goal is to make any progress harder than it should be. Hoping she can find a job where she is happier… and not continue to be the customer’s first experience/face for this hotel. Other than that - great location and breakfast.

2026-03-30 • via Tripadvisor
S
Stefanie • family_with_children • us
8
Pros:

Clean and fresh, that goes a long way in making a pleasant stay.

Cons:

You had to pay $15 extra to have breakfast

2026-03-29 • via Nuitee
5
509parryw • Business
2
Not up to Hilton standards
Pros:

Parking is through 3rd party. Hotel website says it is $10. It actually is $10 plus service charge and tax. Totally deceptive! Hotel is in desperate need of regular maintenance. GFI was tripped for in room coffee but could not reset as the reset botton on the GFI was missing. Fitness Center equipment is worn out. One treadmill doesn't work at all.

2026-03-27 • via Tripadvisor
R
Rodriguez • family_with_children • us
10
2026-03-25 • via Nuitee
S
sabrinalO8254PS • Couples
4
Go somewhere else for breakfast
Pros:

I paid $33 for two adults for breakfast. It was not worth the price at all. The food was hard and cold. Very limited choices. I was very disappointed. I was wondering why we were the only two people there eating now I know why.

2026-03-24 • via Tripadvisor
K
Kolby • family_with_children • us
4
Decent
Pros:

Good location

Cons:

Shower barely drained as well as the sink, and there was a can of empty Pringle’s under the bed when entering the room. Did not like that it’s a $50/day incidental fee either

2026-03-23 • via Nuitee
S
Stephen • couple • us
10
2026-03-20 • via Nuitee
R
Robert • family_with_children • us
5
Pros:

Beds comfortable.

Cons:

Paid for breakfast, was told it's until 1030am at checkin. Went down with my kids at 9:55am, empty breakfast area, staff couldn't be found for 10 minutes, then they said it's over at 10am and I'm going home. Trash.

2026-03-12 • via Nuitee
M
Miguel • couple • us
9
2026-03-05 • via Nuitee
A
Amy • couple • us
5
Pros:

Location

Cons:

My room I reserved was not available I wanted two beds and was given away upgraded to king suite and had to use sofa bed - not comfortable breakfast was included and was not very good cold and no flavor

2026-02-22 • via Nuitee
B
Beverly • couple • us
9
Cons:

Paying for parking

2026-02-14 • via Nuitee