Best Western Carlton Hotel

Hotels
•
Best Western
7.9 (4106 reviews)
North Promenade, Near Blackpool Station, Near Casino , Blackpool , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Clean rooms and comfortable beds
Good location with sea views and public transport nearby
Excellent and varied breakfast
On-site parking available
Cons:
Some rooms are small/tight and bathrooms feel dated
Parking can be charged, limited or messy
Occasional rude/unprofessional staff incidents
Dog-related smells in some bedrooms and pet-friendly policy
Expensive drinks in the bar and isolated bar cleanliness issues (fruit flies)

Categories

Cleanliness
8.2
Multiple guests repeatedly praised cleanliness of rooms and bedding; several mentions of very clean rooms and attentive cleaning staff. Some isolated cleanliness issues noted (bathroom grime, occasional fruit flies and a dog-related smell in some rooms).
Service
8.7
Service is a strong point overall: many reviews describe staff as friendly, helpful, attentive and obliging (including a praised chef). A few negative incidents (one rude/swearing receptionist, reports of staff avoiding contact) are isolated but reduce the perfect score.
Location
8.4
Location frequently praised: seaside/sea views, quiet area with tram nearby and easy access. Some rooms had poor views or overlooked a car park with rubbish, but location generally a positive.
Room Quality
7.1
Mixed room quality: many report comfortable beds and clean rooms, but multiple guests noted small/tight rooms (family rooms or advertised rooms not matching expectations), dated bathrooms, and rooms that need revamping.
Amenities
7.9
Amenities are adequate: breakfast service is strong and consistent, parking is available (often charged) and fans provided when needed. Some negatives around bar cleanliness (fruit flies) and parking availability/condition.
Value for Money
7
Perceived value is average-to-slightly-below: positive cleanliness and service help value, but extra charges for parking, pricey drinks in the bar, and small/dated rooms lower perceived value for some guests.
Food and Beverage
8.3
Food and beverage generally rated well: excellent and varied breakfasts, good dinner options noted. Some issues reported with bar (fruit flies) and drinks prices being high for guests staying in.
Overall Experience
7.6
Overall stays are positive for many guests (would stay again, great short breaks) due to friendly staff, cleanliness and good breakfast; however isolated negatives (rude staff, dog smell, small rooms, parking problems) temper the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:33

Property Description

Stunning Views and Modern Comforts

Luxurious Accommodations: Enjoy modern rooms with flat-screen TVs, en-suite bathrooms, and beautiful sea views. Accessible rooms are conveniently located on the ground floor for ease of use.

Delicious Dining Options: Indulge in a variety of culinary delights at the hotel's restaurant, from hearty breakfasts to vegan and vegetarian dishes. Sip on a glass of wine while admiring Blackpool's sunsets or cozy up by the fireplace in the bar.

Convenient Location: Situated at the northern end of Blackpool Promenade, the hotel is just a short walk from the town centre and major attractions like the Winter Gardens and Blackpool Tower. Plus, with free WiFi and dog-friendly accommodations, the Carlton Hotel offers something for everyone.

Book your stay at the Best Western Carlton Hotel now for a memorable Blackpool experience.

Important information:

Smoking is not permitted on the premises. Fines apply when found in breach of this policy.

When travelling with pets, please note that an extra charge of £15 per dog, per night applies.

'Parking is available onsite on a first come, first served basis (no reservations possible) and a charge of £7.50 per night applies.'This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BLA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 4106 reviews
Cleanliness: 8.2
Service: 8.7
Location: 8.4
Room Quality: 7.1
Amenities: 7.9
Value for Money: 7
Food and Beverage: 8.3
Overall Experience: 7.6
I
Ivan • solo_traveller • ie
9
Great place to stay
Pros:

Great place to stay
Room was good with large bathroom
Comfortable bed
Great breakfast 😋
Would stay again 😊

2026-09-12 • via Nuitee
J
Jill • solo_traveller • gb
9
2026-09-12 • via Nuitee
P
Phil • solo_traveller • gb
10
Pros:

Helpful staff etc clean

2026-09-12 • via Nuitee
D
David • couple • gb
9
Enjoyable
Pros:

Really comfortable

Cons:

Step going into bathroom

2026-09-12 • via Nuitee
S
Susan • extended_group • gb
9
2026-09-12 • via Nuitee
C
Corinne • couple • gb
8
adequate. would have been better on the ground floor
Pros:

the whole place was very clean although looked a bit tired

Cons:

as a disabled person getting around the door in the bathroom to get to the sink was not easy. perhaps you should try it .
also the reading light on the headboard was loosely fitted. i reported it to reception at the time of noticing.

2026-09-11 • via Nuitee
M
Mary • solo_traveller • gb
10
Pros:

Everything

2026-09-11 • via Nuitee
M
Maureen • family_with_children • gb
9
Really liked this hotel. Coming back in December
Pros:

Very nice hotel, handy tram stop right over the road

Cons:

Our room on top floor quite small ( we had our dog) shower didn't work very well

2026-09-11 • via Nuitee
D
derek • couple • gb
8
2026-09-11 • via Nuitee
V
Viv • couple • gb
10
Pros:

Clean

2026-09-11 • via Nuitee
P
Patricia • couple • gb
8
Enjoyed our stay at best western hotel Blackpool
Pros:

Location was very good with tram and bus stops outside the hotel also train station was nearby,breakfast good,staff were very friendly and helpful especially when we needed to request a different room this was dealt with very well,beds were comfy and room was clean.

Cons:

Choice of marmite for your toast 😀

2026-09-11 • via Nuitee
J
Jewell • extended_group • gb
7
2026-09-11 • via Nuitee
K
Karen • couple • gb
3
Cons:

Room advertised as standard double, that is not true nothing like the advertised photos. Bed against the wall only one chair no bedside tables, to me this was a single room with a double bed squeezed in, sink that didn’t hold water! When checking with staff that we were in the right room they apologised and said all rooms on that floor were small.

2026-09-11 • via Nuitee
K
Kathryn • solo_traveller • gb
9
Pros:

Was a lovely hotel with a great view of the sea, room was lovely and clean and bed was so comfortable I didn't want to get out haha Breakfast was buffet style and was delicious and hot. Will definitely be back and longer next time.

2026-09-11 • via Nuitee
S
Shahriar • couple • gb
10
2026-09-10 • via Nuitee
C
Claire • solo_traveller • gb
1
Pros:

The breakfast

Cons:

The noise we endured all night and hardly got any sleep

2026-09-10 • via Nuitee
D
Denkaat • family_with_children • gb
9
2026-09-10 • via Nuitee
G
Glenn • couple • gb
9
2026-09-09 • via Nuitee
W
Waterman • solo_traveller • gb
10
2026-09-09 • via Nuitee
D
Debbie • couple • gb
1
Cons:

No communication when I contacted them to say I couldn’t make it due to family emergency. No attempt to answer when I asked if I couldn’t possibly get a refund due to my circumstances very disappointing

2026-09-09 • via Nuitee