Palacina The Residence & The Suites

Hotels
9.6 (432 reviews)
Kilimani Area, Kitale Lane, off Dennis Pritt Road , Nairobi , ke

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional, warm and attentive staff
Spacious, comfortable and well-maintained rooms
Peaceful garden oasis with wildlife and pleasant ambience
Excellent location — safe, near restaurants and Nairobi National Park
Strong amenities: pool, gym, sauna, free laundry, live music
Thoughtful extras (snacks, rose petals, complimentary wine)
Reliable transfers and helpful concierge
Cons:
Occasional slow service reported by one guest
Noise from guests in rooms above (late-night disturbance)
Showers were reported as cool by one reviewer
Dinner menu could offer more variety

Categories

Cleanliness
9.8
Multiple reviews note rooms were clean and impeccably maintained (daily upkeep mentioned), indicating excellent cleanliness.
Service
10
Consistently praised staff: warm, welcoming, efficient, attentive (special gestures like rose petals, wine, snacks, and reliable transfers), so service is outstanding.
Location
9.8
Several mentions of a great, safe location with nearby restaurants and easy access to Nairobi National Park—highly positive.
Room Quality
9.4
Rooms described as spacious, comfortable and well appointed (large suites, three-bedroom residence); one minor note about cool showers.
Amenities
9.6
Good amenity set noted: pool, gym, sauna, free self-serve laundry (detergent provided), live music/entertainment and pleasant grounds—very strong amenities.
Value for Money
9.4
Guests report included buffet breakfast, complimentary treats and reliable transfers; generally seen as good value with strong service and facilities.
Food and Beverage
9.2
Food and restaurant received positive comments (delightful restaurant, great food, buffet breakfast), though one guest suggested more dinner options.
Overall Experience
9.6
Overall stays described as relaxing, tranquil and memorable with exceptional hospitality and a peaceful garden oasis—very high overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:17

Property Description

Luxurious Accommodation with Free WiFi
Palacina The Residence & The Suites in Nairobi offers a luxurious stay with free WiFi. The property boasts an on-site restaurant, a fitness centre, and a beautiful swimming pool set in manicured lawns.

Elegant Rooms with Modern Amenities
The guest rooms at Palacina feature a flat-screen TV, air conditioning, and a full kitchenette equipped with a microwave and oven. The private bathrooms have a bath or shower, and all rooms offer a serene garden view.

Convenient Location and Accessibility
Situated just 4 km from the Kenya Parliament Buildings, Palacina The Residence & The Suites provide easy access to key attractions. Additionally, the hotel is only a 30-minute drive from Jomo Kenyatta International Airport.

To experience luxury and convenience in Nairobi, book your stay at Palacina The Residence & The Suites now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: NBO

Location

Guest Reviews

9.6
Based on 432 reviews
Cleanliness: 9.8
Service: 10
Location: 9.8
Room Quality: 9.4
Amenities: 9.6
Value for Money: 9.4
Food and Beverage: 9.2
Overall Experience: 9.6
T
Torsten • family_with_children • de
10
2026-08-08 • via Nuitee
עינב • solo_traveller • il
10
Pros:

הכל

2026-08-07 • via Nuitee
עינב • solo_traveller • il
10
Pros:

נכובד נעים צוות מפהקה איכות

2026-08-06 • via Nuitee
M
mark • family_with_children • hk
8
Very good
Pros:

Very spatial accommodation

Cons:

Showers were cool

2026-08-05 • via Nuitee
M
maude • extended_group • fr
9
Boutique hôtel dans le style African au cœur de Nairobi
Pros:

Joli Boutique Hotel dans style colonial intimiste au cœur de Nairobi . Grande chambre et personnel très disponible et courtois .

Cons:

La lenteur du service parfois !

2026-07-23 • via Nuitee
C
clairemD1398BS • Business
10
Exceptional hospitality & efficiency
Pros:

Our stay at Palacina Hotel & Suites was a highlight of our time in Nairobi, offering a lasting sense of warmth and tranquillity from the moment we arrived.

The property is a peaceful oasis, set among tall trees and lush gardens, with charming touches like a resident tortoise and vibrant birdlife that enhance its calm atmosphere.

What truly sets Palacina apart is its people. Every member of staff was consistently warm, welcoming, cheerful, and efficient, creating a genuine sense of home. Our apartment was impeccably maintained each day by Lilian, reflecting the hotel’s high standards.

The ambience is relaxed and inviting, with music throughout the day, live jazz on Thursdays, and a talented pianist. Thoughtful gestures—like complimentary snacks brought to us on the terrace—added to the experience.

Palacina strikes a rare balance of being both uplifting and deeply relaxing, with a warmth and hospitality that are hard to find. We leave with wonderful memories and sincere gratitude, and we will truly miss this special place.

2026-07-22 • via Tripadvisor
O
Olivia • couple • us
10
Tranquil, Safe, Jungle Oasis in Nairobi
Pros:

Great location, free self-serve laundry (detergent provided), and a swimming pool, gym and sauna. Rooms were spacious, clean and comfortable. We felt right at home. They even left us some delicious cookies when we checked in. The restaurant was also delightful, no need to leave the hotel and were able to get some R&R after exploring Nairobi National Park. Service is top notch!

Cons:

You can hear the people in the room above you. The guests that were above us during our stay happened to be rearranging furniture (or something) around 2am.

2026-07-21 • via Nuitee
N
navyaz • Business
10
Relaxing.
Pros:

The experience has been one of a kind.As a tourist, one has a lot of inhibitions. But Palacina addressed them all. Warm and attentive staff made our stay relaxing.The room was amazing, the facilities were to the point.Maybe the food menu for dinner can entail more options. The overall experience was amazing.The location of the hotel is such that it has restaurants nearby which is great.

2026-07-18 • via Tripadvisor
G
Guillaume • solo_traveller • fr
9
Repos, gentillesse et douceur de vivre au Palacina
Pros:

Établissement très calme, personnel extrêmement agréable

Cons:

RAS

2026-07-17 • via Nuitee
L
laurabZ1171DM • Couples
8
Great welcome to Kenya!
Pros:

This is a lovely hotel and the staff was very accommodating. We were given a Large suite and because it was our anniversary, the bed covered with rose petals as was the bathtub. What a nice surprise as well as a bottle of wine.

2026-07-12 • via Tripadvisor
C
corner11 • Family
10
Incredible stay for a family
Pros:

Thank you Palacina for an incredible stay. The space in the three bedroom residence was just what we needed after traveling from the US. We arrived late and night and they had sandwiches and food for us in the room waiting. The transfer pickup from the hotel was super easy and reliable. The hotel is located in a very safe part of Nairobi. We also used their driving service to take us around the city and was wonderful. The food was great and morning was a buffet breakfast with fresh omelet station included in your rate. The staff was exceptionally friendly especially Victoria. Thank you so much for a wonderful stay we will be back!

2026-07-10 • via Tripadvisor
S
slasher • solo_traveller • ke
10
2026-07-10 • via Nuitee
P
Patrick • family_with_children • no
10
2026-07-09 • via Nuitee
H
Hany • solo_traveller • ch
8
2026-07-08 • via Nuitee
H
Heidi • extended_group • us
10
2026-07-06 • via Nuitee
D
DayTrip20265007455 • Family
6
Not What I expected
Pros:

Great location Great atmosphere Amazing staff.
The room we stayed in the family room 2 bedroom was not upto the standards I expected. Lights not working, water cold phone to reception not working.
One room had no air conditioning.
Great breakfast.
May be good for long term stay but would skip for overnight stay. Not worth the price.
Staff were excellent and it was what makes me give the hotel 3 star review.
For international travelers no
Charging ports or adapters.

I would not stay there again

2026-07-05 • via Tripadvisor
A
Anna • solo_traveller • us
8
2026-07-05 • via Nuitee
L
louissP4651WC • Couples
10
Amazing residence in Kilimani
Pros:

Amazing location (nice garden in Kilimani).
The team is great, listening to customers, and taking care of any needs.
Le indoor pool is a plus in Nairobi cold season.
Thanks a lot!

2026-07-04 • via Tripadvisor
C
carolnW1073HP • Solo travel
10
Spa Experience at Palacina
Pros:

It was my first experience at a spa and I truly loved it. I left feeling relaxed and rejuvenated. I was tense at the beginning but by the time I was leaving, I was looking forward to the next spa date.

2026-06-26 • via Tripadvisor
K
Krzysztof • family_with_children • us
10
Beautiful stay with family
Pros:

Wow! What a beautiful place! One of our best stays ever. Great, spacious suites with balconies located in a very green area, well kept. Two pools, the inside one heated. Restaurant on the premises. Great security and staff super helpful. You cannot beat the prices in their souvenir shop, not only beautiful, artsy things but prices are much lower than you find anywhere - and you are left alone to look around and choose not being harassed like in other places. We wish we stayed longer.

Cons:

N/a

2026-06-24 • via Nuitee