Palacina The Residence & The Suites

The rooms are huge. While we didn’t cook, it had everything needed if you wanted to do so. Lovely grounds with an outdoor pool, an indoor pool and sauna. The massage I had was good. Bistro served great food with live music in the evenings. The most outstanding feature though was the staff. Always smiling, cheerful and ready to help. Our most enjoyable stay during our Africa trip. Highly recommend.

My friend and I had the privilege of staying at Palacina, and our experience was truly exceptional. Every part of the hotel reflects the tremendous thought, care, and attention to detail that went into its design. The property is beautifully maintained, and its location is perfect—conveniently situated and easily accessible to many key attractions and destinations.
We would like to extend our sincere appreciation to Samson, Caroline, Hezron, Sean, and Tony (apologies if we have missed any names), as well as the entire hotel team. The level of hospitality and professionalism demonstrated by the staff was outstanding and played a significant role in making our stay so memorable.
We look forward to returning in the future and will undoubtedly choose Palacina again as our home away from home.
Thank you all for your dedication and excellent service—keep up the fantastic work!

Y & P

My stay at Palacina The Residence & The Suites was truly outstanding. From the moment I arrived, I was welcomed with genuine warmth and professionalism. The hotel offers a perfect blend of luxury, comfort, and tranquility, making it feel like a home away from home.

The rooms were spacious, beautifully maintained, and exceptionally clean. The peaceful atmosphere, lush surroundings, and excellent amenities made it easy to relax and enjoy every moment of my stay. The dining experience was wonderful, and the overall attention to detail throughout the property was impressive. The hotel is widely praised for its spacious accommodations, exceptional cleanliness, and attentive service, and it certainly lived up to that reputation.

What truly made my visit memorable, however, was the incredible staff. A special thank you to Sampson, whose kindness, professionalism, and genuine care stood out throughout my stay. He went above and beyond to ensure that every need was met and made me feel valued as a guest. Employees like Sampson are a true asset to Palacina and are a big reason why guests look forward to returning. Other guest reviews have also highlighted Sampson’s thoughtful and engaging service.

I highly recommend Palacina to anyone visiting Nairobi, whether for business or leisure. The combination of beautiful accommodations, outstanding hospitality, and exceptional staff creates an experience that is second to none. I look forward to returning in the future.

Thank you, Sampson and the entire Palacina team, for making my stay so special! 🌟🌟🌟🌟🌟

excellent omlette

Had a great stay. The serene atmosphere is awesome and the staff were really vibrant including Esborn at the reception who was so helpful. Will come back for sure

Great stay at Palacina !!! Room was spacious, very clean and super comfortable. Breakfast was great and the service at all times, from all staff, thru out was the best. The lounge and dinner/breakfast area is set in a lush canopy of trees and shrubs and loved eating and having beers there. Also, several restaurants and bars within very close walking distance. Highly recommend.

We are regulars at Palacina. Our expectations are met 95% of the time and when something goes wrong, as life isn't perfect, we are always pleased by the effort the team makes to rectify it.

We love the leafy green environment with the lively sound of the river.

We love the pool, gym and sauna. We might try a massage one day, but these three are sufficient for our active lifestyle.

We love breakfast. An orchard of fruit, tons of delicious, fluffy pastries. Shout out to Chef Mohammed. Chef, hope you'll try the Greek pastries we talked about.

Just one thing: the apartment block is cold! Palacina, get some heaters in there. We are not all trying to get AC in May-June weather :)

An outstanding hotel experience from start to finish. The property is beautifully maintained, the rooms are elegant and comfortable, and the atmosphere is truly relaxing. The staff deliver exceptional service with genuine warmth, and every detail feels thoughtfully managed.
A perfect getaway, highly recommended

Very friendly staff. will stay again

Spacious fully furnished serviced 1 bed apartments. Very polite staff you can be rest assured you will be greeted with a warm Kenya from everyone from the guards at the gate to the cleaners.
This definitely is a home away from home

After 3 years residency at the Palacina, I left with fond memories of this quiet bespoke oasis of Nairobi. Nine years later, returning for a short visit I found that comforting familiarity I had missed. Many of the staff who I knew by name, were still present. They greeted me as if I'd only been away for a period of weeks, indicative of what I'd always believed, that if you keep the staff content, the guests are the beneficiaries. In the bustle of a fast paced growing city, the Palacina provides that quiet corner of solace where frenetic agendas dissipate at the gate and one moves into a slower more contemplative mode.

Great place, amazing staff and unveliveable atmosphere.
Best part was cleanliness.
Enjoyed every moment and defintely going back soon.
Big Thank you to whole team

I recently had the pleasure of enjoying a solo escape at Palacina The Residence & The Suites, and it was exactly what I needed. The atmosphere was calm, elegant, and perfectly suited for unwinding away from the usual routine.

A highlight of my visit was the complimentary 45-minute massage, which was both relaxing and rejuvenating. The therapist was professional and attentive, creating a soothing experience that left me feeling refreshed and recharged.

Overall, my time at Palacina was peaceful and well worth it. It’s a wonderful spot for anyone looking to enjoy some quiet, personal time while indulging in a touch of luxury.

Thank you for an excellent stay!

Location was perfect. atmosphere of the room was cool , the value ,cleanliness and noise level super good and service top Notch.

Palacina is a secret gem of Nairobi, the staff is at the highest level of professionalism and the entire facility is a fairy tale.

An ambience environment very welcoming services are too notch!

I had a wonderful experience, the room had everything needed, was very clean and a beautiful view of the natural surrounding which we appreciated. I appreciate the support from the staff who were very helpful incase we needed any help. Will definitely be back. The breakfast was also amazing!