Comfort Suites Benbrook - Fort Worth Southwest

Hotels
Comfort Suites
7.4 (215 reviews)
8004 Winbrook Drive , Benbrook , us

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty hot tub
Room cleanliness issues

Categories

Cleanliness
6.69
Several reviews mentioned dirtiness, especially in the hot tub and room.
Service
8.66
Most reviews highlighted friendly and helpful staff.
Location
8.7
Reviews consistently praised the hotel's location.
Room Quality
6.65
Mixed feedback with issues on room keys and uncomfortable beds.
Amenities
6.68
Concerns over the dirty hot tub and cold pool reflected negatively.
Value for Money
7.54
Average value perception due to inconsistent quality.
Food and Beverage
6.69
Noted complaints about breakfast quality and presentation.
Overall Experience
7.56
Guests experienced both positives and negatives, resulting in an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:53

Property Description

Convenient Location & Nearby Attractions
The Comfort Suites is situated just outside Fort Worth, near Interstate 20, providing easy access to popular destinations like the Fort Worth Convention Center, Texas Christian University, and the Fort Worth Zoo. Six Flags Over Texas is also just a short drive away.

Outdoor Activities & Nearby Amenities
Guests can enjoy a variety of outdoor recreational activities in the area, including hiking, biking, fishing, and golfing. Numerous dining options, shopping centers, and entertainment venues are within walking distance, offering convenience and leisure.

Modern Amenities & Services
The hotel offers complimentary Wi-Fi, hot breakfast, a fitness center, and an indoor pool with a whirlpool tub. Each spacious suite is well-equipped with essential amenities, including a microwave, refrigerator, work desk, and flat-screen TV. Additional perks include a sundry shop, laundry facilities, and ample parking.

To book your stay and experience the convenience and comfort of Comfort Suites, make your reservation now!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the business centre and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 215 reviews
Cleanliness: 6.69
Service: 8.66
Location: 8.7
Room Quality: 6.65
Amenities: 6.68
Value for Money: 7.54
Food and Beverage: 6.69
Overall Experience: 7.56
G
Geryl couple us
9
Staff real friendly.
Pros:

Breakfast was ok. Eggs just dont taste right.

2026-05-27 via Nuitee
C
Ciara couple us
8
2026-05-25 via Nuitee
T
Tonya family_with_children us
4
Would not go back.
Cons:

The pool was disgusting, the sheets and towels were dirty (stains/stray hairs), the floors felt so gross, like you would get a fungus walking barefoot, and the breakfast was a sorry excuse for breakfast (styrofoam eggs and microwave sausage).

2026-05-20 via Nuitee
G
Geryl couple us
10
Staff very friendly.
Pros:

Really convenient to where we were going. Have stayed there many of times.

Cons:

Price keep creeping up. A lot of water on floor in elevator and first floor from swim pool kids coming and going. Accident waiting to happed.

2026-05-18 via Nuitee
S
Stefanie solo_traveller us
10
I would highly recommend this place!
Pros:

Clean rooms, great staff

2026-05-14 via Nuitee
P
Priscilla couple us
1
The rooms were distrusting!
Cons:

The room had so many stains on the floor, bathroom counter and shower curtain. The lights did not in the room work only the lamps. The tv did not have an outlet so I could not turn it on.

2026-05-11 via Nuitee
F
Florian solo_traveller fr
7
Cons:

Choix du Petit déjeuner était leger

2026-05-07 via Nuitee
K
Korbel solo_traveller us
8
Enjoy your stay
Pros:

It was a clean and quiet place to rest for the evening.

Cons:

You could tell that the hotel was recently renovated, however it was rushed and you could see the poor craftsmanship showing in areas.

2026-05-04 via Nuitee
M
Monica couple us
10
Pros:

Clean and friendly employees

Cons:

High beds

2026-04-23 via Nuitee
K
Krystal couple us
9
2026-04-15 via Nuitee
H
Howard couple us
10
Same day reservations, late arrival, no hitches and flawless customer service. Will stay there again
Pros:

Location great, did not eat breakfast as had family commitments. Liked how clean the hotel was including the breakfast area. Attention to detail on the part of the staff is noteworthy. They made a change to room assignment after we arrived after midnight. It was a great change and made the stay even better.

Cons:

nothing I could add would be leading to an improvement in outstanding customer service.

2026-04-05 via Nuitee
C
Christyn family_with_children us
2
Will not go back.
Pros:

Sheets were clean and that was about the only thing.

Cons:

Bathroom had a leak- stains all over floors and around room. Facilities were not kept up.

2026-04-04 via Nuitee
S
Sandy family_with_children us
8
Pros:

Room was clean and comfortable. Breakfast was better than expected.
Public areas of the hotel were neat and clean.

Cons:

Pool water was a bit cloudy, and the area was small.

2026-03-30 via Nuitee
B
Bryan solo_traveller us
10
2026-03-03 via Nuitee
G
Greg couple us
10
Good
Pros:

Clean and good location

Cons:

All good

2026-01-23 via Nuitee
G
Greg solo_traveller us
6
Fair
Pros:

Location

Cons:

Room I desperate need to some TLC. Trim falling off walls, towel hanger not properly secured. Lamp shape had something splattered on it.

2026-01-23 via Nuitee
K
KRISTINA family_with_children us
6
2026-01-19 via Nuitee
M
Mary C family_with_children us
10
The staff made our stay great by extending our stay while my brother died.
Pros:

Breakfast was good and the woman who replenished the food was very warm and friendly. The location was good.

Cons:

One concern was the bathroom. It was not the fault of the staff. The tub could use another rail at the back. The tub had what was supposed to be non slippery but it was very slick and my sister and I both nearly slipped. The beds were very comfortable, but were thigh high on us which we had difficulty getting onto, but once there, we slept well.

2026-01-19 via Nuitee
R
Robert solo_traveller us
5
It did not start well. After getting in my room it was great.
Pros:

The breakfast lady was awesome. She is the only reason I did not give the staff a zero. She had a great breakfast prepared. She also went out of her way to help when the intial door card did not work. She was a pleasant person!

Cons:

Drove 7 hours to get there. I arrived at 1 o'clock the time I told bookings.com that I would arrive. They're check in was 3 O'clock. I asked if I could get in to sleep. The manager told me it would be $20 early check in fee. I declined. The manager told me to give him 30 minutes and come back and he would try to get me in early. i slept in my car for 30 minutes. They then charged my card again for check.in. I checked my bank card it showed to have 2 pending charges. I told them I had paid bookings.com at check in before they charged me. . Then my cards did not unlock my door. The breakfast lady tried both cards also. she then let me in with her card because I had suitcase. She called down to the office to verify my cards did not work.

2026-01-19 via Nuitee
S
Sheena solo_traveller us
7
2026-01-19 via Nuitee