Comfort Suites West Memphis I-40 I-55

Hotels
•
Comfort Suites
7.9 (1165 reviews)
850 Stephen Boulevard , West Memphis , US
+1 870-733-9900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Comfortable beds
Good/varied breakfast options
Convenient location (close to attractions, accessible)
In-room fridge and microwave available
Clean and comfy bed reported in some stays
Friendly/nice staff reported by some guests
Cons:
Dirty common areas and rooms (elevator, couch, stained comforter)
Housekeeping lapses (patched shower, chipped door finish, stains)
Unprofessional or impersonal front desk staff
Broken elevator and lack of staff response / safety concern
Strict/early breakfast cutoff enforced by staff
Deposit refund issues and double charges / slow refunds
Noise issues (kids running in halls, crying baby early morning)

Categories

Cleanliness
5.5
Multiple guests reported filth and stains (stained comforter, dirty elevator, filthy couch), patched shower, and chipped bathroom door finish; while a few called rooms clean, overall cleanliness is a consistent negative.
Service
7.5
Mixed service: several reports of impersonal or unfriendly front desk staff, slow or problematic refund handling, and staff not addressing elevator issues; some guests did report friendly or apologetic staff in other stays.
Location
9.5
Consistently praised as convenient and close to attractions; described as a good location and conveniently situated away from but near the interstate.
Room Quality
8.3
Rooms generally had comfortable beds and useful amenities (fridge, microwave); issues reported include unplugged clocks, half working mirror lights, occasional musty smell, and some stains.
Amenities
8.8
Breakfast variety and in-room fridge/microwave and pillows were positives; however a broken elevator and occasional housekeeping lapses detract from the amenities experience.
Value for Money
6
Several guests felt the property was cutting corners and not worth the price (would prefer Marriott/Hilton), and there are complaints about double charges and slow refunds, lowering perceived value.
Food and Beverage
9
Breakfast repeatedly noted as having good variety and acceptable quality; minor complaints about limited fruit choices and strict breakfast cutoff times, but overall positive.
Overall Experience
8.6
Mixed overall: many guests appreciated location, comfortable beds, and breakfast, but repeated cleanliness and staff-service issues made experiences inconsistent; acceptable for some but not consistently reliable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location near Memphis Attractions

Located just minutes from Memphis, the Comfort Suites hotel in West Memphis, AR offers easy access to popular attractions like Beale Street, FedEx Forum, and Graceland.

Amenities for Every Guest

From the indoor pool and exercise room to the banquet facilities and free hot breakfast, we provide everything you need for a comfortable stay.

Business-Friendly Services

Business travelers will appreciate our business center, free newspaper, and in-room work desks to stay productive while on the road.

Book your stay at the Comfort Suites West Memphis I-40 I-55 for a convenient and enjoyable visit near Memphis!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 1165 reviews
Cleanliness: 5.5
Service: 7.5
Location: 9.5
Room Quality: 8.3
Amenities: 8.8
Value for Money: 6
Food and Beverage: 9
Overall Experience: 8.6
P
Prejean • extended_group • us
10
2026-10-30 • via Nuitee
C
Ceddy • family_with_children • us
10
2026-10-28 • via Nuitee
D
Dustin • family_with_children • us
6
The last straw on cutting corners to save $
Pros:

Comfortable beds. Good options for breakfast.

Cons:

Staff not dressed professionally, and the guy who I think was the owner had hard cutoff for breakfast, which ended at 9, on a Sunday. Why can’t my family sleep in a little? Also, the elevator was dirty, our shower had a crack that seemed to have been patched with silicone, and the bottom of the bathroom door had chips missing from the finish. This was the final straw that made me say that I’m done staying at locally managed facilities that have a corporate name. I’ll stick with Marriott or Hilton from now on. We need standards in the world. Doing your own thing in hospitality doesn’t cut it. That’s worth $50 more per night to me, even with a big family.

2026-10-27 • via Nuitee
W
Wiley • couple • us
10
2026-10-27 • via Nuitee
M
Marvin • couple • us
3
Pros:

Clean room

Cons:

Bad area.

2026-10-26 • via Nuitee
P
Prejean • extended_group • us
7
2026-10-25 • via Nuitee
J
Jessie • couple • us
7
2026-10-25 • via Nuitee
H
Harold • couple • us
8
2026-10-21 • via Nuitee
L
Linda • solo_traveller • us
2
Horrible, 7 am crying baby, kids running the hallway 12 am
Pros:

Area was close to a lot of things

Cons:

Checked in around 3:20pm and there wasn’t that many cars in parking lot. I was given room 315 so I asked lady could I be on a lower floor and she said no. 12 am kids were running up and down hallways. Next morning I was awakened to a crying & screaming baby at 7 am. Very disappointed with stay and probably won’t stay again.

2026-10-19 • via Nuitee
J
Jan • couple • us
8
2026-10-18 • via Nuitee
M
Monica • solo_traveller • us
7
Pros:

Variety of food at Breakfast

Cons:

Guy at Front desk was not friendly at all

2026-10-17 • via Nuitee
F
ford • family_with_children • us
8
Pros:

no comment

Cons:

no comment

2026-10-16 • via Nuitee
S
Syxzoski • couple • us
9
2026-10-14 • via Nuitee
M
Melody • couple • us
10
Pros:

Clean and comfy bed

2026-10-14 • via Nuitee
M
Mark • couple • us
10
2026-10-12 • via Nuitee
H
Heather • family_with_children • us
7
2026-10-11 • via Nuitee
L
Lawrence • couple • us
4
Usually very satisfied with this location as we have stayed there before. Sadly disappointed this stay. We use Comfort S
Pros:

Clean, location, bed comfortable, fridge and microwave

Cons:

Room not available at 3:00 and girl at the desk was very impersonal. We waited 15 minutes and she said we could check in. Then she said they had to check the room before we could enter. We waited in the lobby until 4:00 with no response from desk staff. I decided to check the room for myself. I found 4 housekeepers on their phones and 2 sitting on the floor. I asked if our room 317 was ready and one of them said it had been ready for a long time and walked me to the room and opened the door to see. I informed the front desk who was not apologetic. Upon entering our room there was no tissues, the clock was unplugged, not sure why, and half the mirror lights were out. Later we discovered stains on the comforter. The next morning we woke up to loud music. Opened the door to check and it was a housekeeper cleaning the room across from us. I asked her to lower it and she did and apologized.

2026-10-11 • via Nuitee
B
Britt • family_with_children • us
1
Do not recommend
Pros:

Location

Cons:

It’s filthy. My kids wouldn’t even sit on the couch because it was so dirty.

2026-10-11 • via Nuitee
M
Matt • family_with_children • us
1
Cons:

Still waiting on my $50 deposit after 3 days. I’ve never waited more than 1 day. I’ll up my review once my deposit is returned. I don’t want to have to call the credit card to back charge it.

2026-10-09 • via Nuitee
T
Terri • couple • us
10
Very nice for my granddaughter and me.
Pros:

The facilities and staff were very nice. It was located away from the interstate, but not too far. We had easy access to and from the location.

2026-10-09 • via Nuitee