Holiday Inn Express & Suites Austin NW - Four Points by IHG

Hotels
•
Holiday Inn Express
8.5 (679 reviews)
8300 N FM620 Building I , Austin , US
+1 512-610-5700

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly and attentive staff
Excellent location
Comfortable beds and good showers
Good breakfast selection/coffee (many mentions)
Cons:
Occasional cleanliness issues and room odors
Slow or broken elevator and limited parking
Breakfast presentation and some food items (pancakes) criticized
Noise from other guests at night
Uncomfortable pillows in some rooms

Categories

Cleanliness
7.8
Mostly praised for being very clean in many reviews (clean rooms, good housekeeping, nice toiletries), but multiple mentions of issues: an unclean restroom on one stay, lingering food/sausage odors near some rooms, and some guests noting dirty areas. Mixed but leans positive with notable negatives.
Service
9.3
Consistently strong positive mentions: friendly, attentive and helpful staff, cheerful front desk, specific praise for individual employees and great customer service. Service is a clear strength.
Location
9
Repeatedly called out as a key positive: convenient to attractions, shops, restaurants, lake and parks; several guests described the location as excellent or perfect.
Room Quality
8.6
Many guests liked rooms (comfortable beds, nice furniture, good showers, great water pressure, pleasant toiletries). Some negatives: uncomfortable pillows, occasional odd odors and one report of a poorly cleaned restroom. Overall solid room quality with a few drawbacks.
Amenities
7.6
Mixed: good toiletries and water pressure, coffee machine praised; but issues with slow/broken elevators, limited parking, basic breakfast serviceware, and missing items (no nightstand charger, desire for waffle maker). Amenities function but show room for improvement.
Value for Money
9.2
Several guests explicitly commented that the hotel offered great value and good price-to-quality ratio, convenient for nearby destinations — value perception is strong.
Food and Beverage
7.5
Varied opinions: some call the breakfast excellent with a wide selection and tasty coffee, while others found breakfast basic or had issues (plastic plates/cups, pancakes not tasty, no milk for cereal). Overall adequate but inconsistent.
Overall Experience
9
Overall impressions are positive across many reviews (would return, great for getaways, friendly staff, clean rooms), with occasional issues noted (noise, elevator, breakfast or cleanliness on isolated stays). Net experience is favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Luxurious Accommodations
Holiday Inn Express & Suites Austin NW - Four Points offers elegantly designed rooms equipped with a TV featuring satellite channels and private bathrooms for your comfort and convenience.

Convenient Business Facilities
Take advantage of the on-site business center during your stay, perfect for handling work tasks or planning meetings effortlessly.

Prime Location
Located just 20 km from Austin, with nearby attractions like Round Rock and Del Valle, Holiday Inn Express Four Points provides easy access to explore the best of the area. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: AUS

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.5
Based on 679 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9
Room Quality: 8.6
Amenities: 7.6
Value for Money: 9.2
Food and Beverage: 7.5
Overall Experience: 9
A
Andrea • couple • it
8
Pros:

Comfortable bed, nice furniture, cozy ambient, good darkening of the room.

Cons:

Uncomfortable pillows

2026-10-29 • via Nuitee
J
Judie • extended_group • us
8
I loved the stay but was unhappy that It took alot of work on my part to get my invoice correct.
Pros:

Variety of items

2026-10-28 • via Nuitee
F
Francisco • extended_group • pr
9
2026-10-28 • via Nuitee
F
FRANCISCO • family_with_children • us
10
2026-10-18 • via Nuitee
S
Sholeh • family_with_children • ca
8
Pros:

Location

Cons:

Breakfast was very basic and with plastic plates and cups.
Our room was on the first floor and we woke up with smell of sausages and bacons which was not nice!

2026-10-15 • via Nuitee
G
Gavrila • family_with_children • ro
10
Pros:

Curat , personal amabil.

2026-10-15 • via Nuitee
S
Shelly • couple • us
3
2026-10-14 • via Nuitee
S
Shelly • couple • us
3
Needs updating bad! One elevator takes a long time to get up and downstairs
Pros:

Didn’t like it

Cons:

It’s was dirty , staff is weird. Not clean place

2026-10-14 • via Nuitee
S
Sabrina • couple • us
10
Great hotel for a getaway weekend near Lake Travis.
Pros:

Location

Cons:

Nothing

2026-10-08 • via Nuitee
M
Ming Nan • extended_group • tw
9
Go El Paso ? A nice spot to overnight
Pros:

Room was nice and clean employee are warm, good location, maybe come in fall/winter even better.

2026-10-07 • via Nuitee
H
Hailee • couple • us
10
Very comfortable, clean, safe, and welcoming.
Pros:

everything was very clean, staff was great, the water pressure was amazing!, the soaps provided smelled great, and so much more.

2026-10-07 • via Nuitee
A
Angela • family_with_children • us
9
2026-09-17 • via Nuitee
R
Rivalta • solo_traveller • us
7
Preocupación
Pros:

Me gusto mucho su limpieza y ubicación, el desayuno exelente muy confortable y ademas muy bonito.

Cons:

No me gusto ,el ruido, deben prohibir alas personas que molestan en horarios de la noche,y no dejan dormir con 😡 música alta, conversando en voz alta,tirando las puertas de las habitaciones ect.
Ruido en el sistema de drenaje al usar el baño.

2026-09-11 • via Nuitee
A
Allen • couple • us
9
Pros:

The young man who checked us in was very nice. He has a pleasant approach to his work.

2026-09-11 • via Nuitee
G
Guadalupe • couple • us
8
Very pleasant comfortable beds , nice shower and toiletries
Pros:

It was close to my daughter’s lake house on Hudson bend . Close to shops and restaurants. Coffee was great . Front desk staff was excellent always cheerful and helpful. Easy excess to Austin and to the airport
.

Cons:

Better variety at breakfast . Had the same breakfast both mornings. Elevator was a little slow at time. More parking we had to park at the restaurant next door one night

2026-09-08 • via Nuitee
C
Chatman • couple • us
10
Over all we will be back
Pros:

It’s convenient everything was there that we need Walmart target wal greens and cvs

Cons:

Nothing

2026-09-08 • via Nuitee
W
Walter • couple • gt
10
Awesome
2026-09-07 • via Nuitee
A
Audelio • solo_traveller • us
9
2026-08-29 • via Nuitee
J
Jasmine • extended_group • us
7
2026-08-25 • via Nuitee
D
Dorothy • solo_traveller • us
7
2026-08-18 • via Nuitee