POP! Hotel Kelapa Gading Jakarta

Hotels
•
Ascott
7.6 (20 reviews)
Jalan Bulevar Kelapa Gading Blok M, Sentra Kelapa Gading, Jakarta, Jakarta, 14240 , Jakarta , ID
62-21-45855020

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Elevator
Shopping on site
Breakfast available (surcharge)
Safe-deposit box at front desk
Wheelchair accessible parking
Free self parking
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent location — directly connected to a mall
Good value for money / great value
Easy access to mall foodcourt and shopping
Management provided a refund and moved guests when issues were escalated
Cons:
Cleanliness problems: stains on towels, hair on floor, dirty walls/toilet
Poor soundproofing / noisy neighbors preventing sleep
Food quality and breakfast portions inadequate
Lifts under repair / some maintenance issues
Occasional ants in the room
Rooms are simple/basic and AC placement can be uncomfortable

Categories

Cleanliness
6
Multiple comments about stains on towels, hair on the floor and dirty walls/toilet; some issues were cleaned on request and a cleaner room was provided.
Service
9.8
Staff repeatedly described as very friendly and helpful; management eventually resolved serious guest complaints (refund and room move) though initial response was slow.
Location
10
Consistently praised — directly next to/connected to a mall with excellent proximity and access.
Room Quality
6
Rooms described as simple/basic, with issues: poor soundproofing, AC placement uncomfortable, occasional ants and some visible stains; some rooms were better after moving.
Amenities
7
Good mall access and onsite foodcourt access noted; some facility issues reported (lifts under repair, AC direction problem).
Value for Money
9.5
Several guests called it good value or a decent stay for the price; refunds/compensation were provided when issues occurred.
Food and Beverage
4.9
Breakfast criticized: poor-tasting vegetables, very small fruit portions and insufficient availability; suggestions to improve portioning and quality.
Overall Experience
7.6
Mixed experience: excellent location and helpful staff balance recurring cleanliness, noise and food issues, resulting in an overall average stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-30 15:24

Property Description

Make use of convenient amenities such as complimentary wireless internet access, on-site shopping, and a banquet hall. Enjoy to-go breakfasts daily and featured amenities like a computer station, dry cleaning/laundry services, and a 24-hour front desk. This hotel also offers 3 meeting rooms for events.

Feel at home in one of the 266 air-conditioned rooms with LCD televisions and stay connected with complimentary wireless internet access. The hotel is conveniently located near various attractions such as Mal Kelapa Gading, Kelapa Gading Sport Mall, and Mal Artha Gading Shopping Mall.

Book now to experience these amenities and explore the nearby attractions in Jakarta!

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Covid

    Minimum age for proof of COVID-19 vaccination requirement: 18

  • Covid

    Guests must provide proof of COVID-19 vaccination

See all policies

Location

Guest Reviews

7.6
Based on 20 reviews
Cleanliness: 6
Service: 9.8
Location: 10
Room Quality: 6
Amenities: 7
Value for Money: 9.5
Food and Beverage: 4.9
Overall Experience: 7.6
J
JTD • extended_group • nl
8
Pros:

Personeel was zeer vriendelijk en behulpzaam.

2026-05-18 • via Nuitee
R
Roy • solo_traveller • in
10
2026-05-10 • via Nuitee
G
Gerald Wu • solo_traveller • my
10
Awesome Hotel to stay in Kelapa Gading Jakarta
Pros:

The location, the staffs are friendly and room is nice.

Cons:

None

2026-05-08 • via Nuitee
S
shaifubahrim • solo_traveller • id
7
Pros:

Close proximity and access to Mall is excellent

Cons:

Lifts under repair

2026-05-05 • via Nuitee
R
Rudy JOYO • solo_traveller • id
7
2026-05-02 • via Nuitee
F
Fabian • solo_traveller • id
6
Cons:

The towels had some stains, hair on the floor

2026-04-26 • via Nuitee
R
ryan • solo_traveller • id
9
2026-04-16 • via Nuitee
M
Michael • solo_traveller • sg
8
2026-02-27 • via Nuitee
B
BUDI HARTOMO • solo_traveller • id
7
2026-02-09 • via Nuitee
B
BUDI HARTOMO • solo_traveller • id
7
2026-02-09 • via Nuitee
A
ABDU • family_with_children • sa
8
2026-01-29 • via Nuitee
A
Anne • family_with_children • fr
3
I had experience with another same star hotel like Pop hotel and itvwas much better (the cleanliness, soudproof room, et
Pros:

. Location strategis
. Easy acces to foodcourt inside the mall

Cons:

. The lobby ambience not look same like on the web. The web photo looks bright, and clean. The real looks so diffrent. Lil bit dark, n Not bright enough like on the web. Even ven its 3⭐️ hotel, doesnt mean the quality and everything is below standard.

. The wall bedroom is TOTALLY NOT soundproof. I cannot sleep properly for 13 nights ( i came to JKT for holiday and we are tired and had jetlag)because i can hear people walking on the hallway, people talking sounds like they talking in my room. Very loud.

. The wall of the my room are dirty. After i check in and enter the room, i was shock there were lil blood and brown-ish stain on the toilet flush button. I asked the room service employe to clean it, turns out the red stain (looks like blood) wiped off but the brown yelow-ish not removed. He told me its the stain of the glue coz they just repair the toilet or i have no idea what.

. I got bothered by another customer near my room 2 night in a row. They purposely make noisy, they knock my door, the wall room,2-3 times (2 nights in a row untill we cannot sleep) they try to open my door from outside (even they got the noticed by the employe they didnt care and still doing it on purpose).

. Hotel management didnt do anything to us (it was me talk to the staff) for 2 days until my husband (he is foreigner) complain and mad to them about that “not educated”customer.
And after my husband talk to them, then they just really took action until we asked their concern about us because we still have some more nights
to stay. In my opinion they should offer us some way out to solve the problem for us, but they didnt until it was us who asked. We asked refund our 2 nights of bad sleep, good for them they refunded our money of 2 nights. And we asked to move room if those customer still not check out on their check out time (if they top up the stay), and they moved us to another room, diffrent floor and its look much cleaner and better the wall, the toilet and evrything.

2026-01-26 • via Nuitee
F
Frederick • family_with_children • au
10
2026-01-18 • via Nuitee
F
Frederick • family_with_children • au
10
Pros:

Close to mall, friendly and helpful staff

Cons:

Sometimes cleaner forgets to empty the trash

2026-01-18 • via Nuitee
A
André • family_with_children • nl
7
Pros:

Goede centrale locatie

Cons:

Kamers erg simple en basic

2026-01-16 • via Nuitee
K
Kriswanto • family_with_children • id
7
Lokasi sangat bagus dan strategis, terhubung ke MKG
Pros:

1. AC langsung mengarah ke tempat tidur, sangat mengganggu kenyamanan.
2. Saya menginap 7 malam, makanan sangat tidak layak, menu sayur setiap hari rasanya tidak enak sama sekali dan tidak layak dikonsumsi, buah sangat sedikit di mangkok kecil dan selalu habis, berebut dengan banyak tamu yang sedang sarapan
3. saran saya makanan diberikan per porsi saja sehingga setiap tamu mendapatkan bagian yang layak
4. Selalu ramai sampai terganggu ketenangan saat tidur malam banyak tamu yang ribut di kamar sangat mengganggu

Cons:

Sangat tidak nyaman saat makan pagi.

2026-01-02 • via Nuitee
S
Saiful • family_with_children • my
10
2025-12-27 • via Nuitee
J
Joseph • solo_traveller • au
8
A decent stay with great value
Pros:

Just next to a mall

Cons:

Sometimes there are ants in the room

2025-12-13 • via Nuitee
J
Jai • solo_traveller • au
8
Pros:

Location

Cons:

Noise

2025-11-22 • via Nuitee
R
Rudy • couple • zw
8
2025-10-30 • via Nuitee