Holiday Inn Cincinnati North West Chester by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9 (358 reviews)
5800 Muhlhauser Road , West Chester , US
+1 513-874-2744

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean amenities
Cons:
Dirty rooms
Poor breakfast options
Issues with room quality

Categories

Cleanliness
8.25
Many guests noted cleanliness issues such as dirty rooms and hair on the floor.
Service
9.75
Staff were generally described as friendly and accommodating.
Location
9.25
Convenient location with various activities nearby.
Room Quality
8.75
Several reviews indicated average room conditions, with some complaints about bed quality.
Amenities
9.25
Some positive mentions about family-friendly features and parking options.
Value for Money
9.75
Guests felt the experience was good overall considering value.
Food and Beverage
7.75
Mixed reviews on breakfast quality with some guests expressing dissatisfaction.
Overall Experience
9.25
Overall positive experiences despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:03

Property Description

Modern Amenities
The Holiday Inn Cincinnati West Chester boasts guestrooms equipped with flat-screen TVs and coffeemakers, ensuring a comfortable stay for all guests.

Leisure Facilities
Enjoy a refreshing dip in the indoor pool or maintain your workout routine at the modern fitness center during your stay at the Holiday Inn Cincinnati West Chester.

Convenient Location
Located near I-275 and I-75, this Ohio hotel provides easy access to popular attractions like the Centre Park Event and Banquet Center, IKEA, and Voice of America Park. With complimentary shuttle service and nearby shopping centers and restaurants, your stay will be both convenient and enjoyable.

Book your stay at the Holiday Inn Cincinnati West Chester now for a relaxing and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAY

Location

Guest Reviews

9
Based on 358 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.75
Amenities: 9.25
Value for Money: 9.75
Food and Beverage: 7.75
Overall Experience: 9.25
C
Christopher • solo_traveller • us
10
2026-09-17 • via Nuitee
S
Sandrine • solo_traveller • us
8
2026-08-20 • via Nuitee
C
chasep850 • Friends getaway
10
Cinci trip!
Pros:

Nice hotel with very friendly staff!

2026-08-16 • via Tripadvisor
Y
Yadav • family_with_children • us
3
2026-08-10 • via Nuitee
T
timothy • family_with_children • us
1
Very unpleasant, I will never book at this hotel again.
Pros:

Location was okay. I make the trip to this area a couple times a year and I will stay there again.

Cons:

The hall was trashy, there were delivery people up in the building at all hours of night. My rooms never got served. 3 people for two nights and only had two wash cloths and 3 towels. The pool was dirty and trash around the pool, there were only 6 chairs in the pool area.
The carpets in the rooms were stained,
One of the rooms had blood stains on the fold out sofa . One of my grandchildren got a flea on her in the room. When we went to the front desk to ask for more towels the attendant just said he was busy and said he would see what he could do, some 30 minutes later he brought the towels. Very unpleasant experience.

2026-08-10 • via Nuitee
T
T5365HDphilipc • Business
10
August 3 - August 8
Pros:

Good location and atmosphere. Room was nice and the employees were very nice and helpful. The restaurant was great Good food.

2026-08-09 • via Tripadvisor
R
Richard • solo_traveller • us
6
2026-08-04 • via Nuitee
M
Megan • family_with_children • us
5
Room was nice, but would not stay here again due to customer service.
Pros:

The hotel was close to the sports complex in Hamilton. The hotel room was clean and there was plenty of parking.

Cons:

The male working the front desk the night we were there was not friendly or helpful (older white male). We ended up needing to stay one more than originally planned, so at check in I asked him if there were any room available and he said he did not know. I asked if he would look to see and he would not.
I needed to wash clothes because we were staying an extra night (only 1 washer and 1 dryer for entire hotel). I went to the front desk to get change for the machines and the employee said I was unable to get change. I asked him how I get change for the washer and dryer for the hotel and he stated I would have to go somewhere like the gas station.

2026-07-13 • via Nuitee
L
Lars • solo_traveller • us
10
2026-06-15 • via Nuitee
F
Forrest • couple • us
8
It was a nice hotel
Pros:

The rooms were nice

Cons:

We ate dinner at the restaurant. It was awful. See why it's always empty. Wish they served a free breakfast cause there's only 2 restaurants in area that serve breakfast.

2026-06-08 • via Nuitee
E
Eric • solo_traveller • us
8
Pros:

Location, clean facilities, clean room, decent size room, comfortable bed, friendly staff

Cons:

Had to pay for breakfast separately

2026-05-26 • via Nuitee
3
393claudiat • Family
4
No housekeeping for 3 days – unacceptable for a 10‑night stay
Pros:

We are staying 10 nights with my mother, my aunt, and my 5‑year‑old daughter.
On day one: no housekeeping at all. We returned at 11 PM to dirty towels, unmade beds, and full trash.
On day two: they removed trash and left new towels – but did NOT make the beds (we had left them straightened in the morning) and did NOT clean the bathroom.
For a Holiday Inn, this is not acceptable. I will speak with the manager tomorrow. I hope they fix this, but as of now, I cannot recommend this hotel for long stays or for families.

2026-05-14 • via Tripadvisor
S
Stefan • family_with_children • us
1
Fine hotel, terrible staff
Cons:

The staff were terrible and of no help. When we check in, the guy behind the desk (Gregg I think) was rude, on the phone, didn’t explain anything, just handed me two keys. When I asked for a luggage cart, he said all of them are probably with guests. Next morning when I check out, young guy sitting behind the desk on his phone, feet up. I greet and he looks at me like I’m lost. I ask whether they have luggage carts available, mind you is early morning now, he literally, I kid you not, literally shrugs at me and then again says they must be in use, I should go check the other floors. Not that he is going to try to find me one, no, I should walk around and look for one. I have never experienced staff less willing to help than this. The hotel itself was fine.

2026-01-20 • via Nuitee
S
Soni • solo_traveller • us
1
2026-01-19 • via Nuitee
R
Regina • extended_group • us
10
Cons:

I learned the sheets on the let out couch were in the process of being changed out but had not during our stay.

This is the only thing we did not like, but was glad to get an explanation for why and was given a free night stay.

2026-01-19 • via Nuitee
L
Larasha • family_with_children • us
10
2026-01-19 • via Nuitee
M
Mary • solo_traveller • us
7
Pros:

4 miles from VOA Park for a concert

Cons:

The room felt moist. Humid Damp

2026-01-19 • via Nuitee
R
Ronald • couple • us
9
Pros:

Breakfast was very good, with many options.

2025-12-30 • via Nuitee
L
Lavonne • family_with_children • us
10
Pros:

The friendliness of the staff and the room

Cons:

Having to pay for breakfast.

2025-11-15 • via Nuitee
M
Miguel angel • solo_traveller • es
1
Cons:

El recepcionista principal no ayudó en ninguno de los problemas que tuve. Cero ayuda.
Lejos de cualquier sitio.

2025-11-09 • via Nuitee