Facilities

Free breakfast
Meeting rooms
Full-service spa
Fireplace in lobby
Hot springs nearby
Free WiFi
24-hour front desk
Luggage storage
Ski storage
Designated smoking area
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Poor cleanliness
High price for quality
Poor food quality

Categories

Cleanliness
5.55
Many complaints about dirtiness and damaged furniture.
Service
8.51
Staff were friendly and helpful, standard quality for this hotel tier.
Location
9.55
Great location, close to the lift.
Room Quality
7.01
Some issues with room cleanliness and quality, not matching the price.
Amenities
8.53
Spa included in the price, good amenities.
Value for Money
7
Rooms do not meet expectation for the price charged.
Food and Beverage
6.55
Breakfast quality was poor and dinner service was bothersome.
Overall Experience
8.12
Some positive aspects but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:30

Property Description

Luxurious Spa and Wellness Amenities
Indulge in rejuvenating massages, facials, and body treatments at the spa, relax in the spa tub and sauna after a day of skiing.

Delicious Dining Options and Room Service
Savor international cuisine at the Main Restaurant with a bar/lounge, or opt for cozy room service. Enjoy a complimentary buffet breakfast daily.

Convenient Services and Facilities
Benefit from complimentary Wi-Fi, ski storage, and a shuttle service. With a fireplace in the lobby, 24-hour front desk, and airport shuttle, your stay is hassle-free.

For a luxurious stay in Bansko near the slopes, book MPM Guinness.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 368 reviews
Cleanliness: 5.55
Service: 8.51
Location: 9.55
Room Quality: 7.01
Amenities: 8.53
Value for Money: 7
Food and Beverage: 6.55
Overall Experience: 8.12
A
Aleksandar • couple • mk
10
2026-05-28 • via Nuitee
P
Perani • family_with_children • xk
5
N/a
Pros:

N/a

Cons:

N/a

2026-05-14 • via Nuitee
B
boki vuki • family_with_children • rs
8
Pros:

Bilo je mnogo Engleza koji su prilično nekulturni

2026-05-12 • via Nuitee
L
Liliya • family_with_children • bg
10
2026-05-11 • via Nuitee
N
Noli • family_with_children • xk
7
2026-05-06 • via Nuitee
M
Martin • couple • ua
5
Pros:

Nice place , delicious meal

Cons:

Kvalita ubytování odpovídá stáří hotelu, tedy nic moc

2026-05-06 • via Nuitee
עבאס • solo_traveller • il
9
2026-05-06 • via Nuitee
Y
Yin Ping • family_with_children • gb
8
relaxing stay
Pros:

nice room

2026-05-02 • via Nuitee
V
Veneta • family_with_children • bg
5
2026-04-27 • via Nuitee
D
Dragomir • solo_traveller • bg
7
Pros:

La habitacion

Cons:

El spa muy sucii no funcionaba la mitad de las cosas

2026-04-25 • via Nuitee
I
Ian • couple • gb
7
Pleasant
Pros:

Pool

Cons:

WiFi poor

2026-04-23 • via Nuitee
C
Cristi • solo_traveller • ro
4
2026-04-23 • via Nuitee
C
Cristi • solo_traveller • ro
4
2026-04-23 • via Nuitee
K
K. Stamoulis • family_with_children • gr
7
Pros:

;Άνετο και καθαρό

Cons:

Πρωινό και βραδινό

2026-04-22 • via Nuitee
O
Oliver • extended_group • gb
5
2026-04-22 • via Nuitee
E
Eamonn • family_with_children • gb
7
2026-04-22 • via Nuitee
Кирил • couple • bg
10
Добър, но следващия път ще е друг хотел
Pros:

Добра , има разнообразие

Cons:

Спа центъра - парната баня не работеше

2026-04-21 • via Nuitee
J
Jack • family_with_children • gb
10
Pros:

Excellent really enjoyed the stay, will be staying there again when i return

2026-04-20 • via Nuitee
K
konsx • family_with_children • gr
5
Pros:

Καθαρό και πολύ ευρύχωρο δωμάτιο. το προσωπικό φιλικό. Κάναμε πάρα πολύ κάλο μασάζ, οι κοπελες εκει πολυ καλές. η τοποθεσία μια χαρά

Cons:

Η πισίνα ήταν κρύα. Το φαγητό ήταν το μεγαλύτερο πρόβλημα , ήταν κακό χάλια γεύσεις , μικρή ποικιλία όλο το ίδιο μενού

2026-04-19 • via Nuitee
G
Gashi • couple • de
8
2026-04-19 • via Nuitee