Hotel Los Cocos Chetumal

Hotels
8.1 (689 reviews)
Avenida Heroes 134 Colonia Centro , Chetumal , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good food
Cons:
Need for renovations
Cleaning issues
Uncomfortable room features

Categories

Cleanliness
7.61
Recurring mentions of outdated facilities and lack of proper cleaning in some areas.
Service
8.88
Staff was noted as exceptional and friendly despite some issues.
Location
9.12
Very convenient location, close to various attractions.
Room Quality
7.07
Numerous complaints about room conditions and required renovations.
Amenities
8.1
Facilities were mentioned positively, but some amenities were lacking, like breakfast.
Value for Money
7.56
Experiences of guests suggest that the price doesn't reflect the quality offered.
Food and Beverage
8.11
Good food reported, but breakfast options were noted as limited.
Overall Experience
8.38
Generally positive experience overshadowed by some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:48

Property Description

Modern Property with Convenient Amenities
Hotel Los Cocos in central Chetumal offers a vibrant stay with a gift shop, free Wi-Fi, and comfortable rooms equipped with colourful beddings, air conditioning, and cable TV. The on-site restaurant serves delectable Mexican cuisine and provides room service for guests' convenience.

Cultural and Culinary Delights Nearby
Explore the rich Mayan heritage at the nearby Mayan Culture Museum, just 100 meters away. Indulge in local flavors at the hotel's Mexican restaurant or head to the pizza place within 300 meters for a quick bite.

Prime Location for Exploration
Conveniently located just 10 minutes from Chetumal Airport, Hotel Los Cocos is also close to the Eco-Park and Chetumal Bay, offering easy access to nature and leisure activities.

Experience the best of Chetumal at Hotel Los Cocos - book your stay now!

Important information:

Please note that a safety deposit box is available subject to availability.

Please note that the luggage storage is subject to availability and service hours are from 7:00 till 22:30.

During the registration of guests, the hotel can only charge the credit card used to make the reservation if the cardholder is present.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 150 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 689 reviews
Cleanliness: 7.61
Service: 8.88
Location: 9.12
Room Quality: 7.07
Amenities: 8.1
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 8.38
E
ENRIQUE • family_with_children • mx
9
GRACIAS
Pros:

el trato humano

Cons:

me dijeron que tendria habitaciones juntas, tuve las 217 y 218, aunque en numero es consecutivo, uno con vista en jardin, el otro el otro fue con vista a una pared, y durante mi estancia mire que habia muchas habitaciones solas, creo que como huesped ewfular, podria ser mejor la ubicación.

2026-06-08 • via Nuitee
L
Luis Jorge • solo_traveller • mx
9
Pros:

La ubicación del hitel muy centrico el personal
Muy amables

Cons:

Todo bien

2026-06-02 • via Nuitee
A
Alicia • family_with_children • bz
9
2026-05-28 • via Nuitee
A
Alberto • couple • bz
9
2026-05-25 • via Nuitee
L
Lachlan • solo_traveller • nz
10
Pros:

Good location.
Good breakfast.
Good staff
Clean

Cons:

Old building. But very clean
Would have been very nice 20 years ago.

Chetumal in itself is very different to the North Yucatan. Did not feel particularly safe. Saw a drug deal in broad day light on the main street

2026-05-22 • via Nuitee
M
Michelle • couple • us
2
Horrible
Cons:

False advertisement the property don’t look nothing like the pictures. And the room smells musty like mold reside there.

2026-05-18 • via Nuitee
U
Umaña • family_with_children • bz
10
Though my stay was short, I was impressed by the attentive staff and the impeccable cleanliness of t
Pros:

The room was clean and really quiet, and the location is perfect since the beach, shopping, and restaurants are right nearby.

Cons:

N/A

2026-05-18 • via Nuitee
C
Cabrera Garcia • solo_traveller • mx
8
Pueden mejorar
Pros:

Muy bien ubicado, muy limpio, horario de las albercas muy amplio

Cons:

La mala actitud de la mesera que nos atendió en el desayuno, el frigorífico hacia mucho ruido y el A/C solo tenia una velocidad para arrojar el aire dentro del cuarto, lo cual por la noche a mi gusto es molesto porque se escuchaba mucho como soplaba

2026-05-17 • via Nuitee
R
Robert • solo_traveller • us
9
Pros:

The rims were quite spacious. They're a bit dated but it worked fine.

Cons:

I stayed two nights. The first night was great in the pool. Was quite private. The second day was full of kids well into the late evening that were quite loud.

2026-05-15 • via Nuitee
N
Noe • solo_traveller • mx
8
2026-05-13 • via Nuitee
R
Roman • family_with_children • mx
10
Excelente hotel
Pros:

La habitación está muy bonita, lo mismo la alberca que no usamos, pero bonita y el desayuno excelente, cuando tenga que ir ahí me quedo

2026-05-10 • via Nuitee
E
Edgar • solo_traveller • mx
10
2026-05-09 • via Nuitee
E
Elsa • couple • us
10
Great service
Pros:

Perfect location, just a few minutes away from the airport.

2026-05-09 • via Nuitee
L
Laura Elisa • family_with_children • mx
9
It was a lovely place to stay
Pros:

I liked the beach club they belong at Bacalar

Cons:

The facilities need some renovation

2026-05-06 • via Nuitee
G
Gutierrrez • family_with_children • bz
8
We had an enjoyable stay and would definitely stay there again.
Pros:

The property was well maintained and the landscape tranquil.

Cons:

Checking in to park.

2026-05-04 • via Nuitee
J
Juliet • solo_traveller • bz
10
Pros:

Everything

Cons:

No iron

2026-04-26 • via Nuitee
G
Gabriel • solo_traveller • bz
8
Pros:

The fact that breakfast was included.

Cons:

Fixture in bathroom needs upkeep. No face towels or tissue.

2026-04-18 • via Nuitee
M
Mata Estrada • solo_traveller • mx
10
Pros:

La atencion y el desayuno

Cons:

...

2026-04-17 • via Nuitee
R
Roman • solo_traveller • mx
10
Pros:

Las instalaciones

2026-04-17 • via Nuitee
T
TORREZ CRUZ • solo_traveller • mx
8
Pros:

La ubicación

Cons:

Las camas están muy duras

2026-04-16 • via Nuitee