Hotel Ojo de Agua

Hotels
•
Independent
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580 , Puerto Morelos , MX
52-998-2345716

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Facilities

Breakfast available (surcharge)
Multilingual staff
Smoke-free property
Tours/ticket assistance
Airport transportation - pickup (surcharge)
Pool sun loungers
Reception hall
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Great location near the beach
Friendly staff
Cons:
Cleanliness issues reported
Amenities not as advertised

Categories

Cleanliness
6.48
Some guests mentioned cleanliness issues with the property, including dated facilities.
Service
8.45
Many reviews praised the staff as very friendly and helpful.
Location
8.49
The hotel is right in front of the beach, making it a convenient location for relaxation.
Room Quality
6.94
Some rooms had great views, but there were mentions of dated decor and facilities.
Amenities
6.47
Amenities like the pool and water quality were criticized, yet some guests enjoyed the beach access.
Value for Money
7.43
Guests felt the price was fair for what they received, despite several issues.
Food and Beverage
6.98
There were mentions of good food at nearby restaurants but a lack of on-site dining.
Overall Experience
7.95
Many guests expressed a desire to return and had an enjoyable stay overall despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 08:58

Property Description

Onsite Massages and Outdoor Pool
Indulge in relaxation with soothing onsite massages and take a refreshing dip in the outdoor pool to unwind after a day of adventure.

Complimentary Amenities and Assistance
Stay connected with complimentary wireless internet access, and make the most of your stay with tour/ticket assistance and a picnic area to enjoy some leisure time.

Convenient Location
Nestled in the heart of Puerto Morelos, Hotel Ojo de Agua offers easy access to Ojo de Agua Beach and Arrecife de Puerto Morelos National Park, providing the perfect seaside escape.

Stay at Hotel Ojo de Agua, where luxury meets tranquility.

Important information:

  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

Cleanliness: 6.48
Service: 8.45
Location: 8.49
Room Quality: 6.94
Amenities: 6.47
Value for Money: 7.43
Food and Beverage: 6.98
Overall Experience: 7.95
C
Carlos
10
Pros:

Proper installations, right in front of the beach.

Fair enough for the price.

2025-10-02 • via Nuitee
C
Carol
6
Pros:

The view from my room was stunning. I looked towards the pool, palm trees, and the ocean. It was very relaxing place to stay

2025-09-27 • via Nuitee
T
Thomas • partner
10
Pros:

We are regulars here and will keep coming back. This is not a five-star resort but is very clean and the staff are mucho friendly. The beautiful beach is 100 feet away and the hotel offers chaise lounge chairs for guests. Umbrellas are available.

The restaurant next-door, seemingly on the same property, is very agreeable with good food and good prices.

There are a ton of other good restaurants in easy walking distance, even for someone like me with a hip and knee replacement!

The water isn’t potable and warm showers are hard to come by but everything else here makes up for these things.

Ana, David, and Fernando (and the rest of the front end crew) make the check in process very easy.

2025-09-22 • via Nuitee
L
Lynda
10
Pros:

Spent 2 weeks it was great nice and quiet.

2025-09-18 • via Nuitee
A
Alejandro
8
Pros:

En general todo muy bien, solo no había agua caliente

2025-09-17 • via Nuitee
J
Janet
8
Pros:

i love coming to Ojo de Agua. staff are very friendly and helpful. only problem was that the safe was inoperable. i was informed they are planning getting the lock fixed.

2025-09-15 • via Nuitee
G
Giampiero
10
Pros:

Great Hotel on the beach

2025-09-13 • via Nuitee
R
Ronald
8
Pros:

Chambre face à la mer très belle vue. Plage vraiment à côté, mais beaucoup de bateaux.
Sécurité ok. Tranquille. À proximité de tout.

2025-09-10 • via Nuitee
S
Sampath Gamini Seneviratne Wansooriya • family
2
Pros:

unfortunately we are not stay there due to visa problem so i have to cancel my trip so i was really disappointed when i spoke to one of your front office person to do some favorable reimbursement for my cancelation .but the respond to my request is big "SORRY"i will never recommend this hotel to any one i know that they are some policies but you always can bend it.

2025-09-09 • via Nuitee
J
Jerry • family
10
Pros:

We love this place and the people, the staff are great and weve never felt uncomfortable or out of place here

2025-08-26 • via Nuitee
M
Maissaa Alhaj • family
2
Pros:

Everything was bad the swimming pool was closed, we saw a big rat on front of our room door, they mentioned that there is a breakfast and they don’t even have a restaurant, the pictures online looked nothing like reality

2025-08-26 • via Nuitee
A
Andres • family_with_children
8
Pros:

nice place for the price

2025-08-10 • via Nuitee
E
Elie
4
Pros:

Hôtel dans son jus. Pas d’eau chaude. Tout est abimé.

2025-08-10 • via Nuitee
A
Andrew • partner
6
Pros:

Very dated. Needs some renovations.

2025-08-03 • via Nuitee
J
Jessica • friends
6
Pros:

Employees are great! Could use paint everywhere(not talking about outsides that are exposed to salt water). There were scrapes on the doors and bed was broken in the room.

Love the hotel though.

2025-07-30 • via Nuitee
J
Juan
4
noisy
Pros:

alot of noice

2025-07-23 • via Nuitee
J
Janet
10
Pros:

i will visit again soon! truly enjoyed my stay with you!

2025-07-22 • via Nuitee
M
Mianca
2
Pros:

There was black mold in the ac unit as well as under the bathroom sink. I woke up sick the very next day. There was only a sheet on the bed, no blanket. The water was luke warm at best. It was lazily kept.

2025-07-17 • via Nuitee
S
Sandra • family
10
Pros:

Fantastic location great staff

2025-07-15 • via Nuitee
M
Maria
10
Pros:

.

2025-07-14 • via Nuitee