Sunline Central Hotel

Hotels
9.4 (1743 reviews)
18 Bao Khanh Lane, Hoan Kiem , Hanoi , vn

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good rooftop bar
Comfortable rooms
Cons:
Noise issues
Small room size
Service delays during check-out

Categories

Cleanliness
8.66
General concerns about noise and issues with the bank in the lobby.
Service
9.83
Generally friendly staff, though there were issues during check-out.
Location
10
Excellent location near the center of Hanoi, easy access to attractions.
Room Quality
8.67
Rooms described as small, with issues of soundproofing.
Amenities
9.62
Good rooftop bar and breakfast offerings, but some concerns about space.
Value for Money
9.15
Average experience given the price; expectations for breakfast were higher.
Food and Beverage
9.61
Breakfast was praised, but variety could be improved.
Overall Experience
9.66
Guests enjoyed their stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:56

Property Description

Modern Accommodation with Free WiFi
Sunline Hotel in Hoan Kiem offers stylish rooms with free WiFi, just steps away from Ngoc Son Temple and Hoan Kiem Lake. The elegantly furnished non-smoking rooms feature amenities like a flat-screen TV, in-room safe, and en suite bathrooms with free bath amenities.

Convenient Services and Facilities
Guests at Sunline Hotel can enjoy 24-hour front desk service, bicycle/car rentals, and tour assistance for exploring the area. The hotel also provides luggage storage, laundry service, and airport transfers for a hassle-free stay.

Delicious Dining Options
Indulge in buffet or a la carte local dishes at the hotel's restaurant, which also caters to special diet requests. Room service is available for those who prefer to dine in the comfort of their rooms.

Book your stay at Sunline Hotel now for a memorable and convenient experience.

Important information:

Due to the construction of walking areas around Hoan Kiem Lake, traffic will be blocked from Hoan Kiem Lake to the property from 19:00 on Friday to 24:00 on Sunday every weekend.

Please inform Sunline Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. The property will contact you to provide instructions and assistance.

Please note that due to the Hanoi Old Quarter Building Certification, rooms on the 7th and 8th floors are 2 to 4 square yards smaller than others.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for VND 200,000 per person per night when using an existing bed.
    People 1 year old and over stay for VND 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1743 reviews
Cleanliness: 8.66
Service: 9.83
Location: 10
Room Quality: 8.67
Amenities: 9.62
Value for Money: 9.15
Food and Beverage: 9.61
Overall Experience: 9.66
S
Sylvie solo_traveller fr
10
Pros:

Hotel conforme au descriptif. Le personnel est très professionnel et attentif.
Le rooftop est très agréable.
À recommander.

Cons:

Rien

2026-07-25 via Nuitee
T
Teresa solo_traveller es
9
Increíble hotel en el centro
Pros:

Lo mejor fue la cama, que era enorme y muy muy cómoda. También el personal, super atento y amable, la rooftop y el desayuno (buffet con mucha variedad asiática y occidental).

Cons:

No hay nada que no me gustase, pero como sugerencia, en las escaleras que suben a la recepción del hotel, les diría que pegaran la alfombrilla que ponen para la lluvia, ya que resbala y puede ser peligrosa si no está sujeta.

2026-07-24 via Nuitee
R
Redha family_with_children nl
9
Top locatie, vriendelijk personeel.
Pros:

Locatie is echt top, je loopt zo Old Quater in. Alle winkels en restaurants op loopafstand. Personeel is ook zeer vriendelijk.

2026-07-22 via Nuitee
M
Minh extended_group se
10
Pros:

Personal

2026-07-20 via Nuitee
M
Mathias solo_traveller de
10
Pros:

Super lage in einer ruhigen Nebenstraße. Direkt im Zentrum des old quarter. Sehr freundliches Personal.

2026-07-20 via Nuitee
G
gavin couple gb
10
Great location with great staff
Pros:

We loved staying here for 1 night on our way to Hue. It was our first time and first night in Vietnam and we felt very well taken care of. The location is perfect next to the river and the staff are so kind and helpful. We loved Hanoi for our short stay and are looking coming back to the hotel for another night before we leave Vietnam. Highly Recommended

2026-07-19 via Nuitee
M
Mahmoud family_with_children ae
9
I would like to thank the employee Hani, who was distinguished by arranging our trips and were cooperating to the extrem
Pros:

قرب الفندق من هانوي القديمة والبحيرة التي تتواجد فيها الفعاليات والتعاون المستمر من قبل الموظفين

Cons:

احتوائه على مصعد واحد مما يشكل بعض التأخير في الوصول إليه وقت الزحمه البسيطه بين المقيمين في الفندق

2026-07-18 via Nuitee
J
John couple ae
10
What a great experience. Thank You Hani for your support. You made me and my son feel so welcomed in Hanoi.
Pros:

The property was a hidden gem. Wow. Me and my son got lucky. The location is extremely convenient to the main streets. Within walking distance to train street and restaurants. We were very fortunate. Once I checked in Hani made us feel welcomed and quickly secured our trips to Ha long Bay and Sapa to include a sleeper bus. This was a vacation of a lifetime and Hani and the staff made this all possible. Thank you Sunline Central Hotel staff. Great job.

Cons:

Maybe that there was no swimming Poole and gym. But other than that it was great.

2026-07-17 via Nuitee
J
Jean-Xavier extended_group be
10
Pros:

Très bonne localisation et chambres très confortable.

2026-07-17 via Nuitee
R
Róbert solo_traveller hu
8
Pros:

Remek helyen lévő tiszta szálloda segítőkész személyzettel.

2026-07-16 via Nuitee
L
LUC solo_traveller fr
10
Pros:

La proximité du vieux quartier Literie confortable

2026-07-16 via Nuitee
M
Mónika family_with_children hu
10
2026-07-15 via Nuitee
H
Heijstek solo_traveller nl
9
Pros:

Personeel erg vriendelijk en behulpzaam.

Cons:

Het weggaan 🙁

2026-07-14 via Nuitee
B
Brittany couple us
10
2026-07-13 via Nuitee
S
Scott couple us
9
2026-07-12 via Nuitee
I
Ivana solo_traveller au
8
Good location, comfortable and clean for a few nights in Hanoi.
Pros:

Excellent location, quieter pocket of the old town and within walking distance of everything you need. Hotel staff were helpful and the room was clean and cosy. I was lucky to be on a higher floor so traffic noises were muffled.

Cons:

Nothing negative to really say- the stay was as expected. Although nothing beyond my expectations.

2026-07-12 via Nuitee
D
Doris couple de
7
2026-07-12 via Nuitee
S
Scott couple us
9
Pros:

Great location and super wonderful staff!
Beds and linens were very nice.

2026-07-12 via Nuitee
K
Karen solo_traveller nz
8
Great location with wonderful staff from Tommy and the girls on reception and the amazing bell boys 😊
Pros:

Location right in the old quarter and handy for everything I wanted to do

Cons:

Breakfast was OK but nothing special.

2026-07-12 via Nuitee
U
Ulysse solo_traveller fr
10
2026-07-10 via Nuitee