Sunline Central Hotel

Hotels
9.4 (1798 reviews)
18 Bao Khanh Lane, Hoan Kiem , Hanoi , VN
+84 24 3934 1818

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good rooftop bar
Comfortable rooms
Cons:
Noise issues
Small room size
Service delays during check-out

Categories

Cleanliness
8.66
General concerns about noise and issues with the bank in the lobby.
Service
9.83
Generally friendly staff, though there were issues during check-out.
Location
10
Excellent location near the center of Hanoi, easy access to attractions.
Room Quality
8.67
Rooms described as small, with issues of soundproofing.
Amenities
9.62
Good rooftop bar and breakfast offerings, but some concerns about space.
Value for Money
9.15
Average experience given the price; expectations for breakfast were higher.
Food and Beverage
9.61
Breakfast was praised, but variety could be improved.
Overall Experience
9.66
Guests enjoyed their stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:56

Property Description

Modern Accommodation with Free WiFi
Sunline Hotel in Hoan Kiem offers stylish rooms with free WiFi, just steps away from Ngoc Son Temple and Hoan Kiem Lake. The elegantly furnished non-smoking rooms feature amenities like a flat-screen TV, in-room safe, and en suite bathrooms with free bath amenities.

Convenient Services and Facilities
Guests at Sunline Hotel can enjoy 24-hour front desk service, bicycle/car rentals, and tour assistance for exploring the area. The hotel also provides luggage storage, laundry service, and airport transfers for a hassle-free stay.

Delicious Dining Options
Indulge in buffet or a la carte local dishes at the hotel's restaurant, which also caters to special diet requests. Room service is available for those who prefer to dine in the comfort of their rooms.

Book your stay at Sunline Hotel now for a memorable and convenient experience.

Important information:

Due to the construction of walking areas around Hoan Kiem Lake, traffic will be blocked from Hoan Kiem Lake to the property from 19:00 on Friday to 24:00 on Sunday every weekend.

Please inform Sunline Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. The property will contact you to provide instructions and assistance.

Please note that due to the Hanoi Old Quarter Building Certification, rooms on the 7th and 8th floors are 2 to 4 square yards smaller than others.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.4
Based on 1798 reviews
Cleanliness: 8.66
Service: 9.83
Location: 10
Room Quality: 8.67
Amenities: 9.62
Value for Money: 9.15
Food and Beverage: 9.61
Overall Experience: 9.66
J
Jacqueline • couple • gb
10
Perfect location Lovely beds and room.
Pros:

It is in a great location for some beautiful architecture and nicer Craft Beer Bars, food, Vietnamese cotton clothes shops - some beautiful boutique style shops.

Cons:

Staff were lovely especially Hatti. Paid for early check which I thought was expensive. Think they could have charged less. But room lovely with large windows and lovely flooring.

2026-10-31 • via Nuitee
D
deborah • family_with_children • de
10
Pros:

We stayed at Sunline at the start of our trip and were so impressed that we rebooked when we returned to Hanoi. It is exactly as shown on the photos wirh its beautiful grand entrance.The quiet location is perfect and just minutes from the buzz of the old quarter. Spotlessly clean, the beds are super comfortable and the breakfast is fresh and varied. Best of all are the staff. The reception desk were so helpful and even when we had to change plans at short notice, they offered a great solution which saved us money. We felt very much at home and would absolutely recommend.

Cons:

No minus points at all

2026-10-30 • via Nuitee
M
Matthias • solo_traveller • de
8
2026-10-30 • via Nuitee
D
deborah • family_with_children • de
9
2026-10-30 • via Nuitee
C
CARLOS • family_with_children • mx
10
Pros:

excelente servicio
Todos se portaron de maravilla

2026-10-29 • via Nuitee
S
Sandra • family_with_children • au
10
Pros:

Staff really helpful & friendly, location in the Old Quarter at the Puppet Theatre end of the Lake was right in the heart of everything - shopping, Restaurants, good coffee shops, travel booking agents and souvenir stores. Walking distance to highlights of the area. Rooftop bar was a bonus to be enjoyed.

Cons:

Not an issue for us, but need to know that Roads are closed to taxis/cars Friday, Saturday & Sunday every week for pedestrians to enjoy the area, which is great, but means taxis for example need to drop/pick up nearby rather than door to door. Hotel staff help with luggage to pick up area.

2026-10-28 • via Nuitee
D
danielebianco • family_with_children • it
10
Ottimo hotel
Pros:

Tutto, posizione colazione staff

Cons:

Niente

2026-10-28 • via Nuitee
A
Anna • family_with_children • au
10
Spacious, natural light, great location on an interesting, pretty, winding lane. The staff are fabulous. So welcoming, h
Pros:

We love this hotel. Our family of 5 stayed twice. Once at the beginning of our trip and once at the end. So we felt like family!

Cons:

There was not anything we didn’t like.

2026-10-26 • via Nuitee
L
Leonardo • couple • ch
10
Pros:

Alles, vor allem die Gastfreundlichkeit

2026-10-26 • via Nuitee
R
Rnul • solo_traveller • ph
10
2026-10-26 • via Nuitee
J
Jenni • couple • au
7
Recommended for those first time in Hanoi and need convevient easy hotel at great location
Pros:

Staff is nice
Great location, next to all facilities and Hoan Kiem lake
They provided the room exactly as per my request
Room size is actually good compared to others at this same Old Quarter in Hanoi which is usually tiny.

Cons:

I would want a better breakfast with more varieties. In saying that, not that important as the room rate is decent and there are so much food outside to go for of you like.

2026-10-24 • via Nuitee
J
Joanna • family_with_children • de
8
Pros:

The location is excellent, we were able to do everything by foot. We especially enjoyed the roof terrace which offered an escape from the overstimulating city. Our room was very comfortable and clean. The staff were very friendly.

Cons:

The breakfast could be slightly improved

2026-10-24 • via Nuitee
R
Ramazan • family_with_children • fr
9
2026-10-24 • via Nuitee
S
SE • solo_traveller • at
5
Pros:

Zimmer klein. Kein Platz für Koffer, Kein Platz zum Sitzen. Basics des Hotel Managements fehlen, wie spreche ich einen Gast an etc. Roomnumber durch den ganzen Speisesaal gebrüllt. Frühstück ok. Was nicht geht, dass in die Altstadt nur Minivans fahren können, Freitag bis Sonntag wird gesperrt. Irgendwie würden durch Vnd Kurs aus 355. 385. Komisch. Ausflüge nicht via gyg, aviator, trip, sondern im Reisebüro vis a vis 4P Pizza

Cons:

Mini Zimmer, overpriced. Man bekommt 2 kl Flaschen Wasser. Balkon, ist französischer Balkon,also nicht wirklich ein Balkon.

2026-10-24 • via Nuitee
A
Anna • couple • pl
10
Idealne miejsce do zwiedzenia Hanoi
Pros:

Lokalizacja

2026-10-23 • via Nuitee
A
Alexandru Andrei • extended_group • ro
10
Excellent service and staff, great location and all for a good price
Pros:

The location is great and the rooftop bar is a big plus.
The staff is extraordinary, so happy to come back here in the future

Cons:

Everything was great. Nothing to say negative

2026-10-22 • via Nuitee
M
Marc • family_with_children • be
8
Pros:

Le service

2026-10-22 • via Nuitee
F
Fatima • extended_group • es
10
Fantástico hotel, insuperable calidad-precio
Pros:

La ubicación fantástica: en pleno centro, y sin ruido , personal súper atento y profesional, nos ayudaron a gestionar trenes. El desayuno estupendo. Las habitaciones y el hotel MUY, muy limpio.

Cons:

El ascensor tarda un poco

2026-10-21 • via Nuitee
F
Fatima • extended_group • es
10
2026-10-21 • via Nuitee
K
Karl-Heinz • solo_traveller • de
10
Tolles Hotel in sehr guter Lage
Pros:

Sehr zentral gelegen - das Personal ist unschlagbar freundlich und hilfsbereit - schöne Dachterrasse mit tollem Blick über Hanoi

2026-10-21 • via Nuitee