elaya hotel hannover city, Trademark by Wyndham

Hotels
•
Trademark
7.4 (1676 reviews)
Friedrichswall 21 , Hannover , de

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Central location
Helpful staff
Spacious rooms
Cons:
Cleanliness issues
Outdated amenities

Categories

Cleanliness
6.49
Issues with unclean dishes at breakfast and a notable odor in the room affected the overall sentiment.
Service
8.46
Staff were consistently described as helpful and friendly across multiple reviews.
Location
9
The location is highly praised for its centrality and convenience.
Room Quality
6.95
Rooms are spacious, but some reviews mention outdated features and cleanliness concerns.
Amenities
5.98
Amenities scored lower due to missing items like a kettle and contaminated dishes.
Value for Money
7.94
Value is perceived as reasonable for the location, despite some complaints about price.
Food and Beverage
6.99
Breakfast quality varied; some found it lacking in appeal and cleanliness.
Overall Experience
7.36
A generally positive stay with notable concerns in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:02

Property Description

Spacious Rooms: Enjoy large and uniquely styled non-smoking rooms at elaya hotel hannover city ehemals Arthotel ANA Prestige am neuen Rathaus, each equipped with a TV and a private bathroom for your comfort.

Central Location: Situated directly opposite the Neues Rathaus town hall in the heart of Hanover, our hotel is just a short walk from the Aegidientorplatz tram stop, Hanover Central Station, and the AWD Arena, making it convenient for exploring the city.

Cozy Lounge and Dining: Unwind in our hotel lounge with a selection of fresh beer on tap, fine wines, and other beverages. Start your day right with a delicious breakfast buffet featuring freshly squeezed Nectar Natura.

Book now and experience the charm of elaya hotel hannover city ehemals Arthotel ANA Prestige am neuen Rathaus in Hanover!

Important information:

When booking [9] rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAJ

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 1676 reviews
Cleanliness: 6.49
Service: 8.46
Location: 9
Room Quality: 6.95
Amenities: 5.98
Value for Money: 7.94
Food and Beverage: 6.99
Overall Experience: 7.36
T
Thomas • couple • de
5
Nicht zu empfehlen
Pros:

Zentrumsnah

Cons:

Schwarzschimmel im Badezimmer, unterm Bett Schmutz und Unrat (Zahnbürste, gebrauchte Tempotaschentücher etc)

2026-07-24 • via Nuitee
M
Moritz • couple • de
3
Pros:

Die Lage

Cons:

Das Bad war dreckig, überall an der Decke und den Wänden hingen Staubreste, ein Deckenlicht gab es nicht und als wir das Personal darauf aufmerksam gemacht haben kam nur ein mürrisches ok zurück.

2026-07-23 • via Nuitee
*
** • solo_traveller • de
7
Pros:

Die Lage ist super. Das Frühstück war zwar übersichtlich, aber es hat nichts gefehlt. Das Personal war sehr nett.

Cons:

Die Deckenleuchte war sehr düster (zum Glück gab's helle Beleuchtung am Bett). Die Toilette war teilweise verfärbt. Nach einem Starkregen kam Wasser in der Dusche hoch. Bei zwei Übernachtungen keinen Zimmerservice gehabt. Die Gepäckaufbewahrung steht nur bis 12 Uhr zur Verfügung.

2026-07-23 • via Nuitee
A
Andrzej • extended_group • pl
6
2026-07-21 • via Nuitee
K
Klaus-Dieter • couple • de
7
2026-07-21 • via Nuitee
R
René • solo_traveller • de
5
2026-07-20 • via Nuitee
Y
Yvonne • solo_traveller • de
8
Gute Lage verzeiht einige Nachlässigkeit.
Pros:

Lage und nettes Frühstück. Das Personal war sehr entgegenkommend bzgl. Check-in und Kofferaufbewahrung.

Cons:

Zimmer war offenbar gereinigt, jedoch leider nicht besonders gründlich.

2026-07-20 • via Nuitee
J
Jasmin • extended_group • de
1
Pros:

Die Lage zum Büro ist das einzige, was positiv war.

Cons:

Leider ist das Hotel sehr in die Jahre gekommen. Die Sauberkeit lässt sehr zu wünschen übrigen, egal ob im Bad, unter dem Bett oder ähnlich. Keine Klima - nur unfassbar laute Ventilatoren die sich noch nicht einmal drehen... Nie wieder!

2026-07-20 • via Nuitee
M
Michael • family_with_children • de
10
2026-07-19 • via Nuitee
M
Marie • couple • de
1
2026-07-19 • via Nuitee
H
Heike • solo_traveller • de
7
2026-07-19 • via Nuitee
B
Barbara • couple • de
8
Gutes Hotel in zentraler Lage
Pros:

Tolle zentrale Lage.
Vieles zu Fuß erreichbar.
Nettes zuvorkommendes Personal.

Cons:

Leider keine Klimaanlage.

2026-07-18 • via Nuitee
C
Carolin • solo_traveller • de
5
Cons:

Laut an der Straße. Kein Badetuch vorhanden. Sauberkeit mittelmäßig, auch das Personal hat verschmutzte Kleidung getragen. Auf meine Anfrage zur Anreise am Tag vorher über Booking.com habe ich keine Antwort erhalten.

2026-07-18 • via Nuitee
M
Matilde • couple • it
7
Nulla di straordinario
Pros:

Struttura in pieno centro. Stanza spaziosa

Cons:

Manca l’aria condizionata. La colazione era misera.

2026-07-14 • via Nuitee
M
Marcel • solo_traveller • de
6
2026-07-13 • via Nuitee
P
peter • solo_traveller • gb
7
Clem and tidy budget option for Hannover
Pros:

Clean and tidy welcoming staff

Cons:

A bit hot, no air in

2026-07-13 • via Nuitee
M
Michelle • solo_traveller • dk
8
Pros:

Fantastisk beliggenhed og udsigt. Roligt værelse, godt isoleret for larm og mørklægningsgardiner. Dejligt med ventilatorer i varmen

Cons:

Morgenmadsbuffeten var virkelig en tør og kedelig omgang især til 16 euro pr mand. Det havde været rart med køleskab på værelset. Der var ret støvet under sengen ellers var rengøringen fin 🤟🏼

2026-07-13 • via Nuitee
M
Michael • solo_traveller • gb
10
2026-07-13 • via Nuitee
G
Gerry • solo_traveller • au
6
2026-07-12 • via Nuitee
M
Melanie • solo_traveller • de
6
Pros:

Ich hatte ein ruhiges Einzelzimmer mit Blick zum großen Hof und großem Baum in wenig Abstand davor.

Cons:

Hellhörigkeit im Haus

2026-07-12 • via Nuitee