Best Western Buffalo Ridge Inn

Hotels
•
Best Western
8.3 (246 reviews)
310 W Mount Rushmore Rd, Custer, South Dakota, 57730 , Custer , US
+1 605-673-2275

listing image 1
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Pets allowed

Facilities

Golfing nearby
Television in common areas
Free breakfast
Safe-deposit box at front desk
Smoke-free property
Free wired internet
Wheelchair accessible parking
Braille or raised signage
24-hour business center
Free self parking
See all facilities

Review Highlights

Pros:
Clean and comfortable (majority of reviews)
Friendly and helpful staff (manager retrieved lost item)
Convenient location near restaurants and attractions
Hot, well-stocked breakfast
Plenty of parking and laundry available
Quiet and comfortable beds
Good access to nearby parks and sites
Cons:
Some rooms outdated (carpet, heater/AC) and in need of maintenance
A few reports of unclean rooms (penny on floor) indicating inconsistent housekeeping
No elevator — stairs to upper floors can be difficult with luggage
One report of unfriendly staff enforcing strict pet policy
Occasional shower/bed issues (reported but often fixed)

Categories

Cleanliness
7.8
Mostly praised as clean and comfortable across many reviews, but a few guests reported dirty carpet and at least one unclean room (penny on the floor), indicating inconsistent housekeeping.
Service
8.6
Staff frequently described as friendly, helpful, and responsive (manager retrieved a lost item); however one guest reported an unfriendly hostess enforcing a strict pet policy.
Location
8.4
Convenient location close to restaurants and attractions with easy highway access to Custer State Park and Crazy Horse; not always walkable to downtown for some rooms.
Room Quality
7.5
Rooms are generally comfortable with good beds, but multiple comments note outdated rooms, worn carpet, and maintenance needs (heater/AC, occasional shower/bed issues).
Amenities
8.4
Well-regarded hot breakfast, ample parking (including large spaces), available laundry, and occasional extras (fireplace); no elevator for upper floors noted as a drawback.
Value for Money
8.5
Several reviewers called it 'worth the money' citing comfortable beds, quiet rooms, and proximity to local attractions — generally seen as good value.
Food and Beverage
8.6
Hot breakfast received consistent praise for being hot, well-stocked, and having many options; described as excellent by multiple guests.
Overall Experience
8.6
Overall positive guest experiences with clean, comfortable rooms and friendly staff; occasional service or maintenance hiccups noted but often resolved, leading to repeat stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Indulge in Relaxation
Take advantage of the indoor pool, terrace, and garden for a serene escape. Enjoy complimentary wireless internet, a TV in the common area, and a picnic area for added convenience.

Unwind with Luxurious Amenities
Start your day with a free full breakfast and explore additional perks like wired internet access, a 24-hour business center, and a round-the-clock front desk. Parking is on the house for a stress-free stay.

Comfort and Convenience
Stay in one of the 88 uniquely decorated guestrooms equipped with modern amenities. With a range of entertainment options, private bathrooms with complimentary toiletries, and ample space to make yourself at home.

Plan your stay at Best Western Buffalo Ridge Inn for an unforgettable experience in Custer, surrounded by natural beauty and local attractions.

Important information:

  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RAP

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 80

  • Pets

    Pet max weight (per pet) in kg is 36

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.3
Based on 246 reviews
Cleanliness: 7.8
Service: 8.6
Location: 8.4
Room Quality: 7.5
Amenities: 8.4
Value for Money: 8.5
Food and Beverage: 8.6
Overall Experience: 8.6
S
Susan
8
Pros:

Clean and comfortable, conveniently located and a good breakfast.

2025-10-01 • via Nuitee
R
Ronald • partner
10
Pros:

Clean, quiet, safe, and plenty of parking. Fireplace was an added plus.

2025-09-30 • via Nuitee
K
Kenneth • partner
10
Pros:

No review

2025-09-29 • via Nuitee
J
Jeffery
10
Pros:

This hotel is a good option if you are staying in the Custer area. It is close to several good restaurants.

2025-09-29 • via Nuitee
J
Jaci • partner
8
Pros:

Easy access to highway to both Custer State Park and Crazy Horse Monument. It’s not walkable to downtown Custer, but it was quiet and clean.

2025-09-28 • via Nuitee
J
Joseph • partner
6
Pros:

Overall ok. Room in serious need of maintenance.

2025-09-28 • via Nuitee
C
Carol • partner
10
Pros:

In town, parking right in front of my room, and breakfast every morning!

2025-09-28 • via Nuitee
L
Loueva
8
Pros:

Was nice

2025-09-25 • via Nuitee
R
Ruth • partner
8
Pros:

Rooms are out dated. Dirty carpet. Heater/AC was also out dated. Time for an update!
Quiet place.
Breakfast was hot and had a lot of choices. We would stay again.

2025-09-24 • via Nuitee
R
Roger
10
Great little hotel
Pros:

Great little hotel we've stayed here a couple of times now never disappointed good location rooms are always clean and tidy breakfast is pretty decent and the staff is very friendly

2025-09-23 • via Nuitee
G
Garry • partner
8
Pros:

Our room on second level was not clean. The penny on the floor indicated floors were not cleaned.

2025-09-21 • via Nuitee
B
Barbara
8
2 night stay
Pros:

The room and facility were great, clean. Laundry was available. The room was on the second floor and the stairs were a bit difficult. I would stay again. The staff were all friendly and helpful

2025-09-21 • via Nuitee
D
Deetta • friends
10
Pros:

It was very clean updated and the staff was friendly

2025-09-21 • via Nuitee
L
Lyn • partner
10
Pros:

Nice room, convenient location

2025-09-19 • via Nuitee
M
Michelle • partner
10
Pros:

Excellent location. Great staff. Beautiful hotel.

2025-09-19 • via Nuitee
J
Jane • partner
10
Pros:

The staff was very friendly. The hot breakfast was excellent with plenty of options. We left something of value in the room and the manager. (Sean Gilmore) promptly retrieved it and saw to it that it was returned. Excellent customer service!

2025-09-17 • via Nuitee
P
Perry
8
Pros:

It was mostly fine.

2025-09-15 • via Nuitee
W
Wayne
10
Worth the money
Pros:

Comfortable beds, good internet, quiet, close to many fun things to do.

2025-09-15 • via Nuitee
W
Wilfredo • family
8
Pros:

The room was great

2025-09-14 • via Nuitee
M
Marlyce
8
Steps for second floor rooms
Pros:

The rooms were clean. The staff friendly. The parking lot had several larger spaces for big trucks. The breakfast was hot and was replenished quickly. It would be helpful to have a list of available channels, some displayed on the screen guide were not available. The one down side is there is no elevator for the site site - it’s not in the description so the top floor room was a challenge if one has multiple suitcases and other items to carry to the room.

2025-09-14 • via Nuitee