Prestige Cranbrook Hotel, BW Premier Collection

Hotels
•
BW Premier Collection
8 (202 reviews)
1019 Cranbrook Street North , Cranbrook , CA
+1 250-417-4002

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Fenced dog area / pet-friendly setup
Helpful and friendly staff
Clean and updated rooms (many reports)
Pool and water slide for kids
Arcade (family entertainment)
Comfortable beds and pillows
Well-stocked kitchenettes (pots, pans, utensils)
Good location / easy access to shops and restaurants
Evening bar
Cons:
At least one report of an unclean room (personal items left behind)
Theft from parked vehicle / unsecured parking area
No complimentary breakfast / inconsistent breakfast availability
Supplied coffee awful / in-room coffee machine not working
No dish soap provided in kitchenette
Somewhat overpriced according to some guests
Small washroom for some rooms
No hot tub in pool area as expected by a guest

Categories

Cleanliness
7.5
Mixed reports: several guests praised ‘super clean’ and ‘very clean’ rooms and facilities, but at least one guest reported an unclean room (found another guest’s bathing suit) and other minor issues (strong cooking smells).
Service
8.8
Generally positive: multiple mentions of helpful, courteous and very friendly front-desk and staff; one notable service failure (desk did not resolve the unclean room report or warn about nearby theft risk), but overall staff friendliness is emphasized.
Location
8.2
Mostly favorable: cited as a good location with easy access to shops and restaurants; however some safety/parking concerns were raised about a nearby camp and unsupervised parking area where theft occurred.
Room Quality
8.5
Rooms described as updated, comfortable beds and pillows, well-stocked kitchenettes and tidy; isolated negatives include a very small washroom for one guest and occasional missing in-room supplies (e.g., no dish soap).
Amenities
7.5
Strong family/pet amenities (large fenced dog area, pool and water slide, arcade) but some disappointments: advertised features (hot tub) missing for some, inconsistent availability (restaurant not opening), and limited in-room extras (no dish soap).
Value for Money
7
Perceived as somewhat overpriced by some guests, especially given the lack of complimentary breakfast and occasional service/cleanliness lapses; loyalty point use and clean rooms are positives.
Food and Beverage
7.5
Mixed: several guests praised the breakfast and evening bar, but others reported no complimentary breakfast, a restaurant that didn’t open for breakfast, awful supplied coffee, and broken in-room coffee machines.
Overall Experience
9
Overall a positive experience for many (especially pet owners) due to friendly staff, fenced dog area and family amenities; however, notable negatives (one dirty room, parking/theft issue, inconsistent F&B) lowered satisfaction for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Luxurious Amenities

This modern hotel in Cranbrook, British Columbia offers a range of luxurious amenities to ensure a comfortable stay. From the on-site restaurant serving delicious meals to the well-equipped fitness centre, guests can indulge in relaxation and convenience.

Comfortable Accommodations

Each room at Best Western Cranbrook Hotel is designed for ultimate comfort. Guests can enjoy the convenience of a refrigerator, flat-screen TV with cable, and tea/coffee-making facilities. For those looking for a longer stay or more independence, select rooms even feature a kitchenette.

Relaxation and Convenience

Whether guests want to take a refreshing dip in the indoor swimming pool, enjoy a meal at the True Root restaurant, or catch up on work at the business centre, this hotel offers a perfect blend of relaxation and convenience.

Book your stay now at Best Western Cranbrook Hotel for a delightful and memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note, the fitness center is available for guests 19 years old and older.

All guests 19 and older must present a valid form of identification upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXC

Location

Guest Reviews

8
Based on 202 reviews
Cleanliness: 7.5
Service: 8.8
Location: 8.2
Room Quality: 8.5
Amenities: 7.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 9
I
Isabel • family_with_children • ca
7
Cons:

Somebody in one of the suites was cooking and the smell was strong

2026-10-27 • via Nuitee
B
Brenda • couple • ca
10
Comfortable stay
Pros:

Dog yard is amazing

2026-10-23 • via Nuitee
K
Kerry • couple • ca
10
Perfect for guests travelling with pets.
Pros:

The pet set-up included a very large and fenced dog area. The staff was helpful. The room was super clean. A very thoughtful set up everywhere created a super experience!

2026-10-21 • via Nuitee
T
tornike • couple • ca
10
Pros:

workers amazing and everything is perfectly tidy

2026-10-17 • via Nuitee
D
Donald • couple • us
6
Good enough for a night sleep
Pros:

Good breakfast nearby

Cons:

Supplied coffee awful, room coffee unavailable due to non working coffee machine

2026-10-15 • via Nuitee
B
Bao • extended_group • ca
7
2026-10-11 • via Nuitee
D
darlene • solo_traveller • ca
10
Pros:

everything was great

2026-10-07 • via Nuitee
M
Michael • solo_traveller • ca
8
Pros:

no breakfast, just coffee

Cons:

More options for breakfast

2026-09-19 • via Nuitee
T
Thomas • solo_traveller • de
10
2026-09-07 • via Nuitee
H
H5637AXdaniellea • Family
4
Do not recommend
Pros:

Aug 22/23 - dirty room which we couldn’t get a replacement for, stolen items: we chose this hotel because we had a great stay at a Prestige in another town - we arrived and went up to our room, shortly after found someone else’s bathing suit hanging off the back of our bedroom door. I brought it down to the front desk, notified them of the unclean room as they clearly hadn’t cleaned the door handles and who knows what else they didn’t clean. The front desk staff checked their computer and said the room is clean because it’s “marked clean”. I said clearly not because there was other peoples belongings. She wasn’t budging, said sorry and the room was clean. I’m not a professional cleaner but I feel me opening a door that had someone’s clothing that was on their naked body probably isnt considered clean for any other hotels standards. And I don’t care if the computer said its “marked clean” when I can see with my eyes it wasn’t, and she never came up to check the room herself.

The pool and water slide was great for the kids. They liked the arcade (bring coins, it’s not free). Bed and pillows were comfy and the room was quiet. They provide towels to wash the dishes, but bring your own dishsoap as there wasn’t any in our kitchenette. There was good stock of bowls, pots, pans, utensils etc.

Next morning we found 3/4 mountain bikes stolen off our truck, the bikes lock had been cut. Despite the front advertising video surveillance - we found out where we parked actually did NOT have surveillance. Now, it’s not the hotels fault the bikes were stolen. However the front desk staff told us after the fact that there is a large camp right behind the field we parked by. This was not told to us on check in, and they did see the vehicle we drove up in with the bikes so it’s unfortunate a warning wasn’t given.
So all in all - dirty room, which we slept in as it was clear no alternative was going to be given, and proximity to an area with theft - I would not stay here again and would not recommend it.

2026-08-24 • via Tripadvisor
K
Kelk • solo_traveller • gb
10
Pros:

Good clean facilities

Cons:

Nothing

2026-08-21 • via Nuitee
E
Erik PRPIC • solo_traveller • ca
7
2026-08-15 • via Nuitee
M
Marney • couple • ca
8
Pros:

Updated, clean, very friendly staff

Cons:

Restaurant didn’t open for breakfast , without warning

2026-08-13 • via Nuitee
B
Bill • solo_traveller • ca
9
A nice hotel in a good location with easy access to the city's shops and restaurants.
Pros:

Breakfast was good.
Evening Bar was good.
FD staff were very courteous and helpful.

2026-08-09 • via Nuitee
O
ottokarin • Couples • Edmonton, Alberta
8
Prestige Cranbrook Hotel
Pros:

The Prestige Hotel hotels in Cranbrook seem to be over priced.
There is no complimentary breakfast as in a regular Best Western.
Our room was very clean and the staff are super friendly.
We were very happy to be able to use our Best Western points to pay for our room! We checked out the pool area, but it had no hot tub.

2026-08-08 • via Tripadvisor
M
Mitch • solo_traveller • ca
8
2026-07-15 • via Nuitee
B
Bonnie • solo_traveller • ca
8
Comfortable stay
Pros:

Being we had our dog the back, fenced in gree area was great! Convenient.

Cons:

We only stay at Best Western when possible and had some fantastic complimentary breakfasts this week. We were disappointed for the cost that there was no breakfast included. As well..the washroom was very small.

2026-07-09 • via Nuitee
M
Miranda • solo_traveller • ca
9
I should have looked to see if there was a hot tub
Pros:

Friendly staff, coffee water bar, board games option and nice looking, good parking lot and restaurant on property with good food

Cons:

No hot tub, pool a bit to cold, slide to fast and dark for my kids, breakfast costed my family of four 85$

2026-06-30 • via Nuitee
8
858donnat • Family • Keene, Otonabee-South Monaghan, Ontario
10
A Wonderful Stay
Pros:

An excellent stay. Conveniently located. Friendly, efficient front desk staff. Great amenities - onsite restaurant, pool with waterslide, exercise room. Clean, comfortable room with reliable Wi-Fi access. Had three meals in the restaurant - two breakfasts, one supper - all delicious. Wonderful serving staff. I will definitely stay here again.

2026-06-22 • via Tripadvisor
K
Kara • family_with_children • ca
8
2026-06-20 • via Nuitee