Prestige Cranbrook Hotel, BW Premier Collection

Hotels
•
BW Premier Collection
8.2 (338 reviews)
1019 Cranbrook Street North , Cranbrook , ca
+1 250-417-4002

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Cons:
Overpriced
Missing amenities

Categories

Cleanliness
8.16
Rooms were very clean and comfortable, but there were mentions of cleanliness concerns in a more negative review.
Service
9.13
Multiple reviews highlight the helpful and friendly service provided by the staff.
Location
8.17
Convenient location mentioned, but also noted that it was further away than anticipated by some guests.
Room Quality
8.12
Rooms were clean and comfortable, though some mentioned issues with comfort in specific rooms.
Amenities
8.15
Some amenities like the pool were enjoyed, but the mention of missing a waterslide, breakfast options, and a broken feature affected the rating.
Value for Money
7.61
Several guests felt the room rates were overpriced for the value received.
Food and Beverage
7.66
Lack of free breakfast and high restaurant prices noted in reviews.
Overall Experience
8.63
Overall sentiments were mostly positive, with effective service and clean rooms balancing other critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 21:40

Property Description

Luxurious Amenities

This modern hotel in Cranbrook, British Columbia offers a range of luxurious amenities to ensure a comfortable stay. From the on-site restaurant serving delicious meals to the well-equipped fitness centre, guests can indulge in relaxation and convenience.

Comfortable Accommodations

Each room at Best Western Cranbrook Hotel is designed for ultimate comfort. Guests can enjoy the convenience of a refrigerator, flat-screen TV with cable, and tea/coffee-making facilities. For those looking for a longer stay or more independence, select rooms even feature a kitchenette.

Relaxation and Convenience

Whether guests want to take a refreshing dip in the indoor swimming pool, enjoy a meal at the True Root restaurant, or catch up on work at the business centre, this hotel offers a perfect blend of relaxation and convenience.

Book your stay now at Best Western Cranbrook Hotel for a delightful and memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note, the fitness center is available for guests 19 years old and older.

All guests 19 and older must present a valid form of identification upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXC

Location

Guest Reviews

8.2
Based on 338 reviews
Cleanliness: 8.16
Service: 9.13
Location: 8.17
Room Quality: 8.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 7.66
Overall Experience: 8.63
B
Bill • solo_traveller • ca
9
A nice hotel in a good location with easy access to the city's shops and restaurants.
Pros:

Breakfast was good.
Evening Bar was good.
FD staff were very courteous and helpful.

2026-08-09 • via Nuitee
M
Mitch • solo_traveller • ca
8
2026-07-15 • via Nuitee
B
Bonnie • solo_traveller • ca
8
Comfortable stay
Pros:

Being we had our dog the back, fenced in gree area was great! Convenient.

Cons:

We only stay at Best Western when possible and had some fantastic complimentary breakfasts this week. We were disappointed for the cost that there was no breakfast included. As well..the washroom was very small.

2026-07-09 • via Nuitee
M
Miranda • solo_traveller • ca
9
I should have looked to see if there was a hot tub
Pros:

Friendly staff, coffee water bar, board games option and nice looking, good parking lot and restaurant on property with good food

Cons:

No hot tub, pool a bit to cold, slide to fast and dark for my kids, breakfast costed my family of four 85$

2026-06-30 • via Nuitee
8
858donnat • Family • Keene, Otonabee-South Monaghan, Ontario
10
A Wonderful Stay
Pros:

An excellent stay. Conveniently located. Friendly, efficient front desk staff. Great amenities - onsite restaurant, pool with waterslide, exercise room. Clean, comfortable room with reliable Wi-Fi access. Had three meals in the restaurant - two breakfasts, one supper - all delicious. Wonderful serving staff. I will definitely stay here again.

2026-06-22 • via Tripadvisor
K
Kara • family_with_children • ca
8
2026-06-20 • via Nuitee
G
Grant • solo_traveller • ca
10
2026-06-12 • via Nuitee
C
Catharine • family_with_children • ca
10
2026-06-08 • via Nuitee
M
Maps659485 • Business
2
Hideous Service
Pros:

Extremely disappointed with my experience at the Prestige Best Western in Cranbrook.

I made my reservation more than six months ago as part of a competition room block and used my debit card to secure and hold the reservation. After driving more than 1,000 miles to attend the event, I arrived at the hotel expecting a smooth check-in process.

Instead, I was informed that the hotel would only accept a credit card at check-in. A debit card was apparently good enough to hold the reservation for six months, but not good enough to actually check in. I explained that I had driven all day, was far from home, and had a confirmed reservation. I even offered to immediately go withdraw cash to cover the room and deposit.

The front desk clerk contacted the manager, but the answer remained no. Rather than work with a guest who had a long-standing reservation and was willing to pay, they canceled the reservation and left us without a room.

The most frustrating part is that this policy was never made clear when the reservation was booked. Had I known a credit card would be mandatory regardless of other payment methods, I could have made arrangements before driving across multiple states and into another country.

Leaving travelers stranded after a 1,000+ mile trip despite having a confirmed reservation is poor customer service and a complete failure in hospitality. I understand hotels have policies, but good customer service involves finding solutions, especially for guests who booked months in advance and are standing at your front desk ready to pay.

I cannot recommend this hotel based on how this situation was handled.

2026-06-05 • via Tripadvisor
E
Elisabeth • solo_traveller • ch
9
2026-06-05 • via Nuitee
M
Maria • solo_traveller • ca
10
2026-05-19 • via Nuitee
B
Benjamin • family_with_children • us
10
2026-04-25 • via Nuitee
T
Tina • extended_group • ca
7
Great spot beware of the trains
Pros:

There is a railway at the back of the property. It is loud and goes on all night
(not constantly).
Recommend to request rooms in the lower numbers which means the room is closer to the front.

Cons:

The suite was excellent and the hotel is clean and well located.

2026-04-15 • via Nuitee
M
melk0ne • Family
10
Staff was amazing and very accommodating
Pros:

We had a birthday party there and the staff was amazing ..The room was huge the price was so good … thank you to the staff

2026-04-11 • via Tripadvisor
S
Sandra • solo_traveller • ca
5
2026-04-03 • via Nuitee
B
Benjamin • family_with_children • us
10
2026-03-27 • via Nuitee
K
Karen • couple • ca
10
Wonderful, we really enjoyed our stay. The staff where very friendly and helpful
Pros:

Pet friendly and very clean

Cons:

No free breakfast

2026-03-27 • via Nuitee
T
Tim • couple • ca
9
Pros:

Satisfactory

Cons:

Overpriced

2026-03-19 • via Nuitee
A
Amber • solo_traveller • ca
7
Pricey Water slide facility; there will be noise.
Pros:

Clean, cozy room with mini-fridge and comfortable bed! Easily found.

Cons:

This venue felt overpriced. Had I realized this was a water slide facility I would not have booked it. It’s difficult for hotel staff to prevent screaming children running madly in the hall outside my room. Better for families who are willing to cope with such situations. An adult bellowed into the hall, “we’ve had a complaint!!!” to the children - sigh. I was not alone. I wonder if staff can reserve a floor or section for patrons without children.

2026-03-14 • via Nuitee
S
Stonecutter099 • Solo travel • Edmonton, Alberta
8
My Go-To Stop while Passing Through to the US
Pros:

Cranbrook is at the half-way point to a spot I like to go fishing at in Idaho from my home town near Edmonton, Alberta. For two years in a row, I've stayed at this hotel for the overnight rest.

Although conveniently located on the main drag through the city, the hotel itself is quiet and cozy, and very near many local restaurants and stores that one might frequent when nighting over.

The beds were incredibly soft, and clean. The bathrooms were the same. I received a complimentary upgrade to a suite in this hotel, so yay me!

The staff were really friendly and the check-in/check-out process was quick and efficient. I will certainly be back when I head down to the states next February!

2026-03-05 • via Tripadvisor