Waterton Park Hotel

Breakfast could have been better. The chef struggled to make poached eggs.

Breakfast was pretty poor for me. I just want a little plain yogurt with nice fruit for breakfast. They had some so-so brand of sweetened yogurt in containers and some mixed fruit in a bowl with sugar added which was mostly melon. Not great in yogurt. They did have a bunch of cooked items - bacon, sausages, eggs, and such in warmers on a buffet line, so if you're into meat for breakfast you might be happier than I was. My husband made himself a bacon sandwich and was happy.

Food and bar terrible

The room was un clean, dirt on the back of the curtains, We’ve been bitten by bed bugs, beds was rock hard, cobwebs everywhere and a stale smell on the stairs
Food really expensive and below chain pub quality
Drinks and spa was expensive and below par
Couldn’t book spa and receptionist was terribly rude and put the phone down when questioned about her customer service skills, we eventually spoke to a great member of staff called cat who came up with a solution that was at least helpful

Everything was good.

The rooms could use some updating and freshening up.

We could have done with a mini refrigerator in all the rooms to keep water and other drinks cool as well as medication for some people.

The grounds were beautiful

We booked this venue because it allowed dogs, but after the booking had gone through we received a call to say that dogs were not allowed in the room we had selected - which was the only one that fitted our family of five. They tried to move us but all other options were taken because of a wedding. We still decided to stay because of the location and left our small little pup at a friends house.

The room was great - we had a huge amount of space in the hideaway which was the old spa. The kids loved the twinkly ceiling and all in all the staff were helpful, the room was clean and the facilities good. However, attention to detail was missing. For example, when I moved one of the single beds to push up to mine, so my young daughter couldn’t fall out, there were two pairs of slippers and a head band and dirt under the bed. The beds moved very easily on a tiled floor, so to have missed this in cleaning was a shame.
Unfortunately, we paid extra for breakfast the next day, but when we arrived, there was nothing left except beans and hash browns. The order hadn’t been delivered, but to be honest, on a bank holiday, with weddings booked on the sat, sun, mon and tues, you would think they would know what stock they need and make sure they had enough in advance. We were refunded our £45, but explaining to three children that they had to wait for breakfast wasn’t an enjoyable experience. Luckily, we had family close by. I also had to take a work call from my room early in the morning. Unfortunately when I went to make a cup of coffee, there was no milk. Really not a drama, but again, the small things that make a difference. Given we paid almost £300 for the room on a room only basis, these little things left us feeling disappointed.

nothing

The cleanliness could have been better. Overall the room was clean, but little attention to detail to the window glass, bathroom hair dryer area, etc. could have been cleaned better.

Breakfast was average,
Room we had was a little ‘tired’, also no usb ports for charging phones (forgot plug attachment), pillows on the hard side, tea making facilities underneath the case cabinet so extremely low, we moved it onto the dressing table top for a better height. Overall, a bit disappointed with the room really. The bar wasn’t that stocked either, a spritz drink I wanted from the drinks list wasn’t available (1 out of 3 was available) and the choice of wine was also poor, again disappointing considering we were at a wedding so stock should have been good.

The rooms are very basic bit outdated but bed was comfy

Wedding noise