Quest Albury on Townsend

Hotels
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Quest Apartment Hotels
8.8 (1656 reviews)
450 Townsend Street , Albury , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Spacious accommodations
Friendly staff
Cons:
Customer service issues
Cleaning standards could be improved
Maintenance problems

Categories

Cleanliness
8.23
Some reviews indicated that cleanliness was below expectations.
Service
8.9
Mixed feedback, with some staff being friendly, but notable issues with check-in.
Location
9.24
Many positive mentions about the convenience and proximity to amenities.
Room Quality
8.69
Rooms well-appointed, but some issues with temperature and clean surfaces.
Amenities
8.92
Amenities were often appreciated, especially laundry facilities.
Value for Money
8.68
Reviews indicated satisfactory value for what was received.
Food and Beverage
8.73
No specific feedback was provided, but basic expectations met.
Overall Experience
9
Overall satisfaction reported in many reviews despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:09

Property Description

Historic Woolstores Building:
Experience a stay like no other at Quest Albury on Townsend, nestled within the charming historic Woolstores building. Immerse yourself in the unique blend of heritage and modernity during your stay.

Modern Serviced Apartments:
Indulge in the comfort of our serviced apartments featuring contemporary furniture, multimedia amenities, and fully-equipped kitchens. Whether you're here for business or leisure, our apartments provide the perfect retreat after a long day.

Convenience and Comfort:
From a fitness center to conference facilities, we offer a range of amenities to enhance your stay. Enjoy services like dry cleaning, grocery delivery, and housekeeping, ensuring a seamless and relaxing experience. Unwind in style at Quest Albury on Townsend.

Important information:

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 21:00:00 and 07:00:00.

A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

This property has identified that it does not require a short-term rental license or registration.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ABX

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is needed) and costs AUD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 10 per person per night when using an available cot.
    People 2 years old and over stay for AUD 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1656 reviews
Cleanliness: 8.23
Service: 8.9
Location: 9.24
Room Quality: 8.69
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 9
C
Caitlin • solo_traveller • au
7
Pros:

Heaps of space. Good location

2026-06-26 • via Nuitee
R
Radhika • extended_group • us
8
It was easy and spacious for 4 people!
Pros:

It’s clean and comfy!

Cons:

The bathtub was a bit slippery- nothing a plastic bath mat won’t fix! Also, the fire alarm ran out of batteries so was beeping all night. All easily fixed.

2026-06-26 • via Nuitee
D
Dennis • solo_traveller • au
9
2026-06-24 • via Nuitee
K
Kerrie • solo_traveller • au
10
Excellent ill come again.
Pros:

So comfortable and clean.

2026-06-23 • via Nuitee
B
Bruce • couple • au
7
Central, easy to find
Pros:

Bright and airy

Cons:

Long way from entrance to room, very long passageways

2026-06-22 • via Nuitee
J
Jans • solo_traveller • au
8
Pros:

Location

Cons:

Maintenence work required

2026-06-21 • via Nuitee
B
belinda • family_with_children • au
9
Loved it. Would definitely stay there again!
Pros:

Very clean and comfortable room. Perfect location close to shops and restaurants. Lots of parking. Very happy with our stay.

Cons:

Some of the gym equipment was broken but overall it was fine.

2026-06-21 • via Nuitee
A
Alison • couple • au
8
Would be a perfect stay if they had decent pillows
Pros:

The room was lovely and clean and very spacious

Cons:

Definitely need new pillows they were flat as a tack

2026-06-21 • via Nuitee
M
Melissa • couple • au
10
2026-06-21 • via Nuitee
N
Natalie • solo_traveller • au
10
Pros:

The staff were extremely helpful and friendly.

2026-06-21 • via Nuitee
C
Claire • couple • au
10
Very happy and will stay again
Pros:

The location, friendly staff, comfortable room,

2026-06-20 • via Nuitee
C
Claire • couple • au
10
2026-06-20 • via Nuitee
S
Sue • couple • au
8
Pros:

Roomy and clean. Minimal traffic noise.

Cons:

Update the bathroom. Shower/bath is outdated and increases slip/fall risk

2026-06-19 • via Nuitee
R
Rebecca • solo_traveller • au
10
Pros:

Cleanliness, location, room

2026-06-18 • via Nuitee
N
nastashjja • solo_traveller • au
9
We loved our stay and wouldn’t mind coming back again. Keep up the good work.
Pros:

We loved our studio apartment and wished we could stay longer. It has everything we needed even a washer and dryer which was very handy.

Cons:

It didn’t have a pool sauna or a gym facility that we thought it would have.

2026-06-15 • via Nuitee
S
Susan • couple • au
10
2026-06-15 • via Nuitee
K
Kathy • extended_group • au
9
Very comfortable apartment, recommend requesting a room not facing the street if stay is Fri/Sat
Pros:

The 2 bedroom apartment was clean, well equipped and comfortable. Staff were friendly and helpful.

Cons:

Unfortunately we had a room facing the street. While we appreciate the hotel has no control of the 'hooning', we were surprised there was not better sound barriers (thicker curtains or double glazed windows) as I am sure this was not a one-off occurance.

2026-06-15 • via Nuitee
K
Kathy • couple • au
7
Room was clean and well equipped. Location was great.
Pros:

Room was clean and staff were friendly and helpful.

Cons:

Bed was not as comfortable as other rooms. Toilet was leaking so was refilling every couple of minutes throughout night and remote to TV didnt work however we didnt realise until after hours so not able to report until next morning.

2026-06-15 • via Nuitee
S
Stephen • couple • au
10
Great location and a great place to stay.
Pros:

Room was great and was perfect for what I needed for my weekend.

Cons:

My view of the car park and fast food restaurants wasn’t good for my waistline lol.

2026-06-15 • via Nuitee
R
Radoslaw • family_with_children • au
10
2026-06-15 • via Nuitee