Children allowed

Facilities

Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Ironing service
Non-smoking throughout
Shared lounge/TV area
Concierge service
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Service
Food
Cons:
Room Quality
Amenities

Categories

Cleanliness
6.79
Generally clean, but issues with odor in some rooms.
Service
7.76
Staff were friendly and helpful, though there were occasional lapses in service.
Location
8.3
Great location, central and easy access to amenities.
Room Quality
6.75
Rooms were comfortable but showed signs of wear and were small.
Amenities
7.28
Basic amenities provided; could be improved.
Value for Money
7.24
Good value considering the location and breakfast options.
Food and Beverage
7.79
Breakfast had good variety and quality.
Overall Experience
7.26
Overall a decent stay with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:54

Property Description

Luxurious Stay in the Heart of Lisbon

Convenient Amenities: The Excelsior offers rooms with modern amenities like satellite TV, minibar, and safety deposit box. Enjoy a relaxing bath in the private bathroom equipped with a tub and hairdryer.

Delicious Dining Options: Start your day with a delightful buffet breakfast in the hotel's dining room. Unwind with a drink at the cosy bar or catch up on news in the lobby while sipping your favorite beverage.

Exceptional Services: Let our staff take care of your needs by arranging rental cars or city tours. Benefit from laundry services and business facilities for a hassle-free stay. Explore Lisbon easily with Marques de Pombal Subway Station just a short walk away.

Book your stay at Hotel Excelsior now for an unforgettable experience in Lisbon!

Important information:

If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 4291 reviews
Cleanliness: 6.79
Service: 7.76
Location: 8.3
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 7.26
Y
Yudelis • couple • pt
10
Tranquilidad
Pros:

Ame el alojamiento limpio y todo nuevo hermoso

Cons:

Todo está en óptimo estado

2026-06-21 • via Nuitee
M
Marisa • solo_traveller • pt
7
2026-06-20 • via Nuitee
L
Luzia • extended_group • pt
10
Perfeito em localização
Pros:

Tudo perfeito.

Cons:

Limpeza, camas e travesseiros muito bom

2026-06-20 • via Nuitee
H
Heike • solo_traveller • es
9
Pros:

Das Frühstück, und der Rezeptionist vom Spätdienst, der immer Informationen bereit hielt, und uns oft weitergeholfen hat.

2026-06-19 • via Nuitee
A
Alibakhsh • solo_traveller • se
7
2026-06-19 • via Nuitee
L
Lopes • solo_traveller • pt
1
2026-06-19 • via Nuitee
J
jose carlos • solo_traveller • br
9
2026-06-18 • via Nuitee
M
Mariana • family_with_children • pt
10
Excecional
Pros:

Atendimento e o conforto do quarto.

2026-06-18 • via Nuitee
H
Heather • solo_traveller • gb
7
Cheap and cheerful - does what it says on the tin
Pros:

The location is fantastic and it's clean and tidy

Cons:

The bathroom smelled like sewage at one point

2026-06-18 • via Nuitee
C
Christina • family_with_children • br
8
PARA 2 NOITES FOI EXCELENTE!
Pros:

LOCALIZAÇAO EXCELENTE
CAFE DA MANHA OTIMO
FUNCIONARIOS SUPER ATENCIOSOS

Cons:

CHEIRO RUIM VINDO DO RALO DO BANHEIRO
HOTEL UM POUCO ANTIGO

2026-06-17 • via Nuitee
J
José Miguel • solo_traveller • pt
6
2026-06-17 • via Nuitee
L
Larissa • solo_traveller • pt
6
Pros:

Limpo

Cons:

Antigo

2026-06-17 • via Nuitee
M
Miguel • couple • pt
8
2026-06-17 • via Nuitee
E
eva • couple • it
8
Lisbona...sempre nel cuore
Pros:

Ottima posizione, centrale e vicino alla metro..
Gentilezza del personale
Comodi letti e cambio giornaliero degli asciugamani
Abbiamo avuto un piccolo problema prontamente risolto dal personale

Cons:

Odore fastidioso che proveniva dal bagno

2026-06-17 • via Nuitee
R
reda • solo_traveller • ma
2
Je ne recommande pas cet hôtel
Pros:

Rien

Cons:

Tout, très mauvaise expérience

2026-06-16 • via Nuitee
M
Maria • couple • de
6
2026-06-16 • via Nuitee
J
jose antonio • solo_traveller • it
10
Pros:

me gusto cerca de todo y el personal muy amable .

2026-06-16 • via Nuitee
A
Alice • solo_traveller • pt
8
2026-06-16 • via Nuitee
A
Ana Marcia • couple • br
7
Foi muito boa, atendeu minha necessidade
Pros:

Gostei porque as camas são bem confortáveis, a ducha é bem gostosa, tem elevador, fica em uma boa localização, tem farmácia e mercados perto e os acessos são bem fáceis, os funcionários são gentis e educados.

Cons:

Não gostei da limpeza, eles trocam as toalhas todos os dias, mas a limpeza não é tão boa. O café da amanhã também não tem variedade, tem pouca opções, só duas frutas, mas todos os dias são iguais.

2026-06-16 • via Nuitee
A
Azab • solo_traveller • dk
8
2026-06-16 • via Nuitee