Children allowed

Facilities

Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Ironing service
Non-smoking throughout
Shared lounge/TV area
Concierge service
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Service
Food
Cons:
Room Quality
Amenities

Categories

Cleanliness
6.79
Generally clean, but issues with odor in some rooms.
Service
7.76
Staff were friendly and helpful, though there were occasional lapses in service.
Location
8.3
Great location, central and easy access to amenities.
Room Quality
6.75
Rooms were comfortable but showed signs of wear and were small.
Amenities
7.28
Basic amenities provided; could be improved.
Value for Money
7.24
Good value considering the location and breakfast options.
Food and Beverage
7.79
Breakfast had good variety and quality.
Overall Experience
7.26
Overall a decent stay with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:54

Property Description

Luxurious Stay in the Heart of Lisbon

Convenient Amenities: The Excelsior offers rooms with modern amenities like satellite TV, minibar, and safety deposit box. Enjoy a relaxing bath in the private bathroom equipped with a tub and hairdryer.

Delicious Dining Options: Start your day with a delightful buffet breakfast in the hotel's dining room. Unwind with a drink at the cosy bar or catch up on news in the lobby while sipping your favorite beverage.

Exceptional Services: Let our staff take care of your needs by arranging rental cars or city tours. Benefit from laundry services and business facilities for a hassle-free stay. Explore Lisbon easily with Marques de Pombal Subway Station just a short walk away.

Book your stay at Hotel Excelsior now for an unforgettable experience in Lisbon!

Important information:

If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 4262 reviews
Cleanliness: 6.79
Service: 7.76
Location: 8.3
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 7.26
S
Severino Filomeno Miranda • solo_traveller • pt
8
Pros:

Locação

Cons:

-

2026-05-30 • via Nuitee
M
Mônica • solo_traveller • br
9
Pros:

Quarto de bom tamanho, colchão e travesseiroa confortáveis, banheiro novo.

2026-05-30 • via Nuitee
C
Carlos • solo_traveller • ar
7
2026-05-29 • via Nuitee
T
Tiago • extended_group • pt
10
2026-05-29 • via Nuitee
B
Bianca • solo_traveller • br
10
Vale muito a pena.
Pros:

Tudo perfeito. Fotos demonstrando que tinha elevador.

2026-05-29 • via Nuitee
J
Jose Luis • solo_traveller • aw
8
2026-05-29 • via Nuitee
M
Magdalena • solo_traveller • pl
10
Pros:

Świetny hotel w bardzo dobrej lokalizacji

Cons:

Lokalizacja, czystość i bardzo miły i pomocny personel

2026-05-28 • via Nuitee
-
- GESTIÓN EMOCIONAL • family_with_children • es
7
2026-05-28 • via Nuitee
A
ANA • solo_traveller • pt
8
2026-05-28 • via Nuitee
V
Vanilda • couple • ao
10
Excelente estadia
Pros:

A localização e os funcionários

Cons:

Não tenho razões de queixas

2026-05-28 • via Nuitee
M
maricelly brazao • solo_traveller • br
10
Pros:

Local maravilhoso, fui super bem atendida. Amei

2026-05-28 • via Nuitee
F
FERNANDA • couple • br
7
Pros:

Localização e tamanho do quarto, mas o banheiro é minúsculo

Cons:

Banheiro muito perqueno. Café da manhã poderia ser melhor!

2026-05-28 • via Nuitee
L
Luciane Aparecida • solo_traveller • it
8
2026-05-27 • via Nuitee
G
GIANLUCA • couple • it
9
Una notte piacevole e silenziosa.
Pros:

la camera silenziosa

2026-05-27 • via Nuitee
J
Jose • solo_traveller • us
7
2026-05-26 • via Nuitee
H
Hadi • couple • be
8
2026-05-26 • via Nuitee
R
Rita De Cassia • family_with_children • br
6
Pros:

Localização

Cons:

Forte odor vindo do banheiro ( apesar de ser um banheiro novo, reformado) era muito forte! Outro fato que aconteceu, foi funcionários abrindo a porta do meu quarto por motivos aleatórios, simplesmente batiam e em seguida abriam, em um único dia por 4 vezes!!!! Nunca vi isso, achei muito constrangedor! o hotel precisa colocar um ramal no quarto pra fazer contato com o hóspede e evitaria acontecer isso!!!

2026-05-26 • via Nuitee
M
Martins Pereira • solo_traveller • pt
7
Básico mas ok
Pros:

Limpeza do quarto foi positiva, o quarto foi renovado recentemente.

Cons:

Demasiado barulho e o facto de fumarem na lobby, cheiro intragável na receção.

2026-05-25 • via Nuitee
F
Fabienne • extended_group • ch
8
Pros:

Gute Lage, nettes Personal

Cons:

Wir hatten zwei Einzelbetten. Bei einem der Betten hing die Matratze recht durch.

2026-05-25 • via Nuitee
İldeniz • couple • tr
10
Pros:

Location and staff

Cons:

A bit old

2026-05-25 • via Nuitee