Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Service
Food
Cons:
Room Quality
Amenities

Categories

Cleanliness
6.79
Generally clean, but issues with odor in some rooms.
Service
7.76
Staff were friendly and helpful, though there were occasional lapses in service.
Location
8.3
Great location, central and easy access to amenities.
Room Quality
6.75
Rooms were comfortable but showed signs of wear and were small.
Amenities
7.28
Basic amenities provided; could be improved.
Value for Money
7.24
Good value considering the location and breakfast options.
Food and Beverage
7.79
Breakfast had good variety and quality.
Overall Experience
7.26
Overall a decent stay with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:54

Property Description

Luxurious Stay in the Heart of Lisbon

Convenient Amenities: The Excelsior offers rooms with modern amenities like satellite TV, minibar, and safety deposit box. Enjoy a relaxing bath in the private bathroom equipped with a tub and hairdryer.

Delicious Dining Options: Start your day with a delightful buffet breakfast in the hotel's dining room. Unwind with a drink at the cosy bar or catch up on news in the lobby while sipping your favorite beverage.

Exceptional Services: Let our staff take care of your needs by arranging rental cars or city tours. Benefit from laundry services and business facilities for a hassle-free stay. Explore Lisbon easily with Marques de Pombal Subway Station just a short walk away.

Book your stay at Hotel Excelsior now for an unforgettable experience in Lisbon!

Important information:

If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

7.4
Based on 4550 reviews
Cleanliness: 6.79
Service: 7.76
Location: 8.3
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 7.26
A
Arlindo • family_with_children • br
7
2026-08-08 • via Nuitee
J
Judit • solo_traveller • es
8
Pros:

Ubicación ideal, desayuno correcto.

Cons:

Baño pequeño.

2026-08-07 • via Nuitee
A
Ana Isabel • solo_traveller • es
6
Pros:

Las camas y la proximidad al centro

Cons:

Parte de las instalaciones están muy anticuadas
.

2026-08-07 • via Nuitee
R
Roberts • solo_traveller • es
10
One of the amazing stay in my life to best of my knoweldge.
Pros:

The breakfast is diverse. Delicious foods and drinks. Staff very nice. Nice and clean environnement.

Cons:

Everything is fine at the hotel. Manager and Staff is very nice and attentive. That's one of the best places to stay.

2026-08-07 • via Nuitee
F
Francisco Alcidez • family_with_children • br
8
Muito bom
Pros:

Limpeza

Cons:

Excelente localização

2026-08-07 • via Nuitee
T
Thayanne • solo_traveller • pt
9
Pros:

Localização maravilhosa, staff disponível.

2026-08-07 • via Nuitee
H
Hélène • family_with_children • fr
8
Très bien
Pros:

Très confortable

Cons:

Là vu et si j’avais su qu’il y avait autant de lit dans les chambres je n’aurais pris que deux chambres

2026-08-07 • via Nuitee
E
Elisangela • solo_traveller • ie
10
Pros:

A atencao dos funcionarios a limpeza a localizacao execelente super recomendo

2026-08-07 • via Nuitee
R
Resende • solo_traveller • pt
8
2026-08-07 • via Nuitee
J
Joao Afonso Alcobia • solo_traveller • pt
10
Pros:

Tudo

Cons:

Não tenho nada a dizer obrigado

2026-08-06 • via Nuitee
V
Vitagliano • extended_group • pt
10
Comodidad
Pros:

La atención del personal , la ubicación, la comodidad de las instalaciones

Cons:

Nada

2026-08-06 • via Nuitee
D
Daniel • solo_traveller • de
8
2026-08-06 • via Nuitee
M
marte • couple • no
6
2026-08-06 • via Nuitee
S
Sarah Cristina • couple • pt
9
2026-08-06 • via Nuitee
D
Daria • solo_traveller • es
7
Pros:

Приємний персонал, гарне розташування, прибирання гарне!

Cons:

Не вистачило в номері чайника, щоб зробити каву або чай!

2026-08-05 • via Nuitee
J
Joao • couple • pt
10
2026-08-05 • via Nuitee
P
Patricia • family_with_children • es
4
Poca limpieza e higiene, buena ubicación
Pros:

La ubicación, con parada de metro a pocos pasos en Praca Marqués de Pombal y lo mismo a Av. Liberdade.
El trato amable de los empleados.
Dispone de aire acondicionado.
Habitación espaciosa.
Dispone de aproximadamente 5 plazas de parking del hotel disponibles si estan libres (justo frente a la puerta).
Parking cercano al hotel en Praca Marqués de Pombal, se puede reservar a través de Telpark.
Te guardan las maletas de forma gratuita después del check out sin problema.
Nevera pequeña.

Cons:

La higiene, limpieza y descuido.
Una mancha enorme en la pared cerca de la TV y encima del sofá, probablemente de humedad y incluso podría tener moho. Esto se comunicó en recepción, no obtuvimos más respuesta. Esto sin duda fue lo peor de la estancia, en nuestra opinión parece insalubre y no aceptable para ninguna habitación de un hotel.
Limpieza del baño.
El sofá lleno de manchas, ni lo tocamos. Algunas sábanas tambien estaban sucias.
Certificado de inspeccion de ascensor indica validez diciembre de 2025.
Las toallas que había al llegar tenían manchas, lo indicamos y rápidamente nos dieron otras.
Con caracter mas secundario:
- Vistas desde la ventana.
- Mobiliario e instalación de las habitaciones antiguo.

2026-08-05 • via Nuitee
G
Gustavo • family_with_children • br
8
Pros:

Localizada ao lado da avenida Liberdade. Restaurantes proximos e centro a 15min de caminhada. Café da manhã ok.

2026-08-05 • via Nuitee
Рудь • solo_traveller • pl
10
Pros:

Супер,отель в самом центре

Cons:

Все хорошо

2026-08-05 • via Nuitee
C
Claudia • family_with_children • br
8
O hotel tem uma boa localização, o quarto que peguei era pra 4 pessoas, achei um tamanho bom. Café da manhã bom.
Pros:

Camas confortáveis e boa localização.

Cons:

Elevador apertando, cabe 2 pessoas.

2026-08-05 • via Nuitee