Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Exceptional service
Cons:
Some areas need renovation
Room condition could improve

Categories

Cleanliness
8.95
Overall positive sentiments but mentions of some areas needing care.
Service
9.95
Multiple mentions of exceptional and friendly service from staff.
Location
9.45
Positive sentiments about the beautiful surroundings and location.
Room Quality
8.45
Comments about comfort but some references to needing updates.
Amenities
8.95
Mention of good facilities but some areas needing attention.
Value for Money
8.95
Standard quality for this hotel tier.
Food and Beverage
9.45
Positive reviews about the catering and breakfast services.
Overall Experience
9.45
Overall enjoyable stays mentioned throughout the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:14

Property Description

Luxurious Accommodations
Indulge in a blend of modern and traditional influences in our tastefully decorated rooms and suites. Each room offers modern amenities such as flat-screen cable TV, free WiFi, and a private bathroom for your comfort.

Relaxation and Wellness
Unwind and rejuvenate at our Thermal & Spa Centre featuring various treatment rooms, sauna, and indoor/outdoor thermal swimming pools. Experience ultimate relaxation with our floatbed, Shirodhara massage, Vichy Shower, and more.

Exquisite Dining and Activities
Savor delicious Azorean meals at À TERRA restaurant and explore our diverse leisure options including whale watching, scuba diving, and hiking tours. Let our 24-hour front desk assist you in creating unforgettable experiences during your stay at Octant Furnas.

Important information:

Please note that children up to 12 years old can only use in the indoor and outdoor swimming pools from 09:00 to 13:00.

Please note for safety reasons, the Terrace Room is not recommended for children, once swimming pool is not supervised.

Please note that when booking a rate where payment is due before arrival, Furnas Boutique Hotel will provide detailed payment instructions, for example a link to a secured payment platform.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDL

Location

Property Video

Guest Reviews

9.2
Based on 1355 reviews
Cleanliness: 8.95
Service: 9.95
Location: 9.45
Room Quality: 8.45
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 9.45
Overall Experience: 9.45
F
Flore • solo_traveller • fr
8
2026-08-07 • via Nuitee
D
Dominik • couple • pl
8
Klimatyczne miejsce ale z małymi minusami
Pros:

Fantastyczny czarny basen, piękne otoczenie, klimatyczna restauracja, miły personel na śniadaniach.

Cons:

Nasz prysznic przeciekał, niestety personel mówił, że nie ma problemu więc codziennie Nasza łazienka była mokra + w pokoju unosił się zapach stęchlizny ze spleśniałej ściany za sejfem i pleśniejący sufit w łazience. Nie duży parking jak na taki obiekt więc była codzienna walka z innymi klientami o miejsce parkingowe.

2026-08-05 • via Nuitee
B
Ben • solo_traveller • il
10
Best hotel for relaxing and wellness
Pros:

The spa area

2026-08-04 • via Nuitee
M
Mario • couple • ca
10
Fabulous stay in a thoughtfully-curated space
Pros:

What a fabulous stay- Furnas is a charming town close to many natural attractions. The hotel is steps away from a beautiful path along the river, and close to restaurants and areas of interest. The spa was fabulous, it reminded us of the zen architecture of hot spring resorts in Japan. The room's cleaning crew were amazing, we appreciated their attention to detail and the wind-down service where they would clean and refresh the room in the evening. The restaurant had great food at a good value. Finally, they were many details that made us feel so welcome: the complimentary bottle of sparkling wine upon our arrival, hats, umbrella and a tote bag at our disposal, etc.

Cons:

Nothing. The only suggestion we can think of is to offer a beach kit as hotels near beaches in Portugal often do (aka a beach umbrella)

2026-07-25 • via Nuitee
A
AURELIA • couple • fr
7
De très belles piscines d’eau thermale qui ne suffisent pas à rattraper un rapport expérience client / prix défavora
Pros:

L’accès privilégié à la piscine thermale et les équipements annexes (spa) est le vrai plus de cet hôtel, 24/24.

Cons:

Le service n’est absolument pas à la hauteur d’un 5 étoiles et du prix de la chambre, par exemple au restaurant au petit déjeuner comme au dîner soit 6 expériences négatives dans notre cas. D’autres hôtels 4 étoiles sur l’île offrent un service plus chaleureux et attentionné.
Par ailleurs, les chambres sont plus petites que dans les visuels avec notamment des placards inexistants pour ranger ses vêtements sur plusieurs jours.

2026-07-24 • via Nuitee
E
EDOUARD • family_with_children • fr
4
Overall, the poor room view, inadequate bathroom maintenance, and refusal of the returning-guest discount made this feel
Pros:

The location, the pool

Cons:

The hotel was acceptable overall, but in my opinion it did not meet the standard expected from a five-star property. Compared with my previous stay, the experience was noticeably less enjoyable.

Our room faced a plain white wall, which was disappointing, and the bathroom was not properly maintained, with blackened grout and sealant. These details are particularly unacceptable in a hotel of this category.

As a returning guest, I was also disappointed that the hotel refused to apply the advertised 15% welcome-back discount because I had booked through an agency. Although I understand that booking conditions may vary, this policy did not make me feel valued as a loyal guest.

Overall, the hotel may deserve four stars, but based on this experience, it does not justify a five-star rating or price.

2026-07-24 • via Nuitee
A
Alice • extended_group • ch
5
Familienurlaub
Pros:

Super Lage, gutes Personal. Sehr warmer Innen- und Aussenpool. Super Massage. Gutes Frühstück. Sehr schöner Garten.

Cons:

Sehr feucht. Im Zimmer hatten wir immer um die 85% Luftfeuchtigkeit und es roch sehr feucht/schimmlig. Wir hatten es gemeldet. Geändert hatte sich aber nix. Am Morgen konnten wir nicht einmal das Telefon laden wegen der Feuchtigkeit. Kakerlaken im Zimmer. Alles eher alt. Viele Wasserschäden im Pool Bereich.

Wenn man im Restaurant etwas bestellt, dauert es bis zu 45 Minuten, bis das Essen serviert wird.

2026-07-24 • via Nuitee
M
Marcin • couple • pl
10
Absolutely exceptional!
Pros:

Absolutely exceptional. We travel a lot, and it’s rare for a hotel — especially its staff — to leave such a strong impression on us. Every single person was wonderfully kind, helpful, and professional in their role. There was no forced politeness or pasted-on smile. Once again, thank you, because you made our holiday truly fantastic. And we also congratulate the person who hired those people, because he/she clearly has a knack for finding such exceptional people who are excellent at their work.
The hotel itself was excellent. It was very well equipped, beautifully and tastefully decorated, and the food and the A Taska restaurant were outstanding. The hotel has its own e-bikes, offers guided tours, and it’s extremely convenient that the thermal pools on-site are open 24/7. We would love to stay in such wonderful places more often.

2026-07-18 • via Nuitee
A
Ashley • couple • us
9
2026-07-13 • via Nuitee
G
Gerard • couple • us
8
Pros:

Location Staff were great Amenities were good Room was not great from Space to bad lighting to damp smell in room

2026-07-13 • via Nuitee
S
SAPIR • couple • il
10
היה מושלם, מעבר לכל המצופה
Pros:

שירות ברמה הכי גבוהה שחוויתי

Cons:

אין כזה.

2026-07-07 • via Nuitee
M
Maximilian • couple • ch
7
Double check in advance you get the room category they sold to you.
Pros:

Great location. Staff was good, forthcoming, and very friendly. The restaurant is good, too.

Cons:

We were given the worst room in our category. It failed to meet the main features so we felt being in a lower category than we had paid for. Namely: the pictures showed very large floor-to-ceiling windows but ours was very small; the view was promised to be garden view but our was on the parking lot with the garden barely visible; the room had a handicapped-ready bathroom without shower curtain which was not advertised.
The hotel promises a 5 star experience but does not live up to it despite the fairly high price.
As the room category was fully booked – overbooked – we could not get an adequate alternative.

2026-07-06 • via Nuitee
C
Claude • couple • fr
6
Séjour décevant, on nous avait promis une chambre avec vue sur les jardins qui se sont révélés être un parking.
Pros:

Sans doute l’emplacement et l’environnement.

Cons:

Établissement vieillissant et mal entretenu, dont les équipements ne sont plus à la hauteur des tarifs pratiqués. Le personnel est encouragé à une obséquiosité peut être apprécié par une clientèle US, mais assez pesante pour nous. Restaurant prétentieux, cher dont les prestations sont décevantes.

2026-07-06 • via Nuitee
R
Reyes • couple • us
7
Spa and restaurant were great. Beds not comfortable enough
Pros:

Great restaurant with a nice variety of food. Loved the spa and swimming pools

Cons:

The mattresses and pillows weren’t comfortable enough. Some of the front desk staff spoke in a rude tone.

2026-07-06 • via Nuitee
T
Thomas • couple • de
8
Schönes Hotel als Ausgangspunkt für Touren über die ganze Insel.
Pros:

Sehr schön im Ort gelegen. Innen und Außenpool wunderbar. Das Restaurant hat ein sehr schönes Ambiente.

Cons:

Das gebuchte Zimmer war nicht verfügbar, stattdessen bekamen wir ein kleines Zimmer mit wenig Licht die ersten Tage. Danach war ein Wechsel möglich.

2026-07-05 • via Nuitee
A
Adrián • couple • de
9
2026-06-28 • via Nuitee
T
Tatyana • couple • pt
9
Great stay
Pros:

Spa and thermal pool

Cons:

We received too much attention from staff, would prefer more privacy

2026-06-28 • via Nuitee
U
Uzi • solo_traveller • il
5
Pros:

Breakfast, pools, location

Cons:

Very small room, repeated electrical failure and despite requests they did not fix it

2026-06-25 • via Nuitee
S
Sebastiaan de Jong • family_with_children • nl
8
Heerlijk wellness hotel met goed ontbijt en diner.
Pros:

Veel personeel dat hun uiterste beste deed. Goed diner. Uitgebreid ontbijtbuffet. Mooie wellness. Fijne elektrische fietsen. Prachtige omgeving op fietsafstand.

Cons:

Kakkerlak op de kamer, maar is uiteraard een incident. Wellness zwembad kan een onderhoudsbeurt gebruiken (tegeltjes los etc).

2026-06-25 • via Nuitee
S
Stefan • couple • nl
5
Over rated en niet dpeciaslgrnoegvoordr hoeveelheid sterren
Pros:

Vriendelijke ontvangst

Cons:

Gedateerd hotel met al een te furbishment, plastic hangplanten in het restaurant, stank van de bbq en open vuur en Rokin restaurant in combinatie met rotte dierengeluiden van vulkanisch gas.

2026-06-23 • via Nuitee