Best Western Gardendale

Hotels
•
Best Western
8.2 (480 reviews)
842 Thompson St, Gardendale, Alabama, 35071 , Gardendale , US
1-205-631-1181

listing image 1
Show all photos

Facilities

Free breakfast
Fitness facilities
Health or beauty spa nearby
Free WiFi
24-hour front desk
Outdoor pool - seasonal
Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Dirty facilities
Confusing billing
Poor breakfast selection

Categories

Cleanliness
7.66
Several reviews mention issues such as hair in the sink, a dirty wash rag, and a filthy pool.
Service
9.13
Most reviews highlight helpful and friendly staff, which positively influences the service rating.
Location
9.17
Many guests appreciate the excellent location, being tucked away in a quiet area yet close to the interstate.
Room Quality
8.12
Guests noted comfort in beds but also mentioned some issues with outdated or poorly maintained amenities.
Amenities
7.15
Various complaints about limited breakfast options and insufficient housekeeping services affect this score.
Value for Money
8.61
Reviewers feel that the hotel provides decent value for its price, despite some complaints.
Food and Beverage
7.16
Many comments on breakfast highlight both satisfactory and poor experiences, affecting overall sentiment.
Overall Experience
8.63
Guests generally felt positive about their stay despite some disappointments, leaning towards recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 08:14

Property Description

Escape to Best Western Gardendale, where comfort and convenience blend effortlessly!

Recreational Amenities
Dive into relaxation with our outdoor pool and stay fit at our well-equipped fitness center, ensuring both your body and mind are rejuvenated during your stay.

Comfortable Accommodations
Unwind in one of our 29 modern, air-conditioned rooms featuring plush pillowtop beds, flat-screen televisions, and refrigerators for a home-like experience. Stay connected with complimentary wireless internet access.

Convenient Amenities
Start your day with our complimentary full breakfast and take advantage of a business center, dry cleaning services, and free self-parking for hassle-free travel.

Experience the charm of Gardendale and all its attractions. Book your stay at Best Western Gardendale today!

Important information:

  • The seasonal pool will be open from April to September.
  • Up to 4 children 21 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 480 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 7.15
Value for Money: 8.61
Food and Beverage: 7.16
Overall Experience: 8.63
L
Logan • family_with_children • us
8
2026-05-25 • via Nuitee
G
Grannan • family_with_children • us
10
Pros:

Clean and comfy beds and pillows.

2026-05-24 • via Nuitee
T
Taesha • couple • us
5
2026-05-22 • via Nuitee
V
Villei • couple • us
10
Everyone was polite, professional, and helpful. The room was very clean and comfortable, and the facilities were excepti
Pros:

So quiet and peaceful

Cons:

Nothing

2026-05-22 • via Nuitee
J
Jason • solo_traveller • us
8
Pros:

The bathrooms were OK, but there was mold around the bathtub and one sode was in need of repair.

Cons:

The beds were OK, but as many pillows there were they were all too firm for my liking. There needs to be softer ones.

2026-05-20 • via Nuitee
S
Sarah • family_with_children • us
8
2026-05-17 • via Nuitee
M
Michael • solo_traveller • us
8
Great location
Pros:

The breakfast was amazing they had everything

Cons:

When the pool wasn't open yet so that sucks other than that I don't have nothing bad to say

2026-05-16 • via Nuitee
M
Mike • couple • us
10
Very private secluded hotel
Pros:

Hidden gem

2026-05-11 • via Nuitee
H
Heather • couple • us
10
Pros:

Super clean great staff no bed bugs like the Fairfield inn at fultondale

Cons:

Beds were a little worn out

2026-05-10 • via Nuitee
B
Bobbie • family_with_children • us
1
2026-05-07 • via Nuitee
A
ALONZETTA • solo_traveller • us
7
2026-05-07 • via Nuitee
A
Antaysha • family_with_children • us
1
I’ll never stay here again.
Pros:

The location .

Cons:

The tub was dirty, one of the bed had no covers on it & the staff refused to give us cover for almost 20 mins. The power went out and took several minutes to come back on, the card machines were down all night, and the tv took hours to reprogram.

2026-05-07 • via Nuitee
W
Wise • solo_traveller • us
9
2026-05-06 • via Nuitee
M
Michelle • family_with_children • us
9
2026-04-30 • via Nuitee
G
Gary • solo_traveller • us
10
2026-04-22 • via Nuitee
W
Willie • couple • us
10
Pros:

Good

2026-04-21 • via Nuitee
W
Willie • couple • us
10
2026-04-21 • via Nuitee
M
McDevitt • family_with_children • us
5
Better options in the area
Pros:

The breakfast selection was pretty good, and everything was fresh and clean in that area. We were in town for a softball tournament and the location was a nice 5 minute drive from the complex which was nice.

Cons:

This hotel is pretty run down. It was mid April and the temps were in the high 80's and the pool looked like a swamp. They said they don't open it until June which is crazy for the south. There were buckets collecting drips of something from the ceilings in the hallways. The sink in our room was all cracked. The bathroom ceiling had paint peeling and the tub was stained. We had to ask for bedding for the pull-out couch even though we had the king room reserved with 3 people. I probably would not stay here again.

2026-04-21 • via Nuitee
M
Molly • couple • us
1
2026-04-19 • via Nuitee
B
Barbara • couple • us
9
We will definitely stay at this location again; great rooms for the price!
Pros:

Very nice rooms, clean and they had a great breakfast!

Cons:

One of the mattresses needed to be replaced. It was broken down on one side.

2026-04-17 • via Nuitee