Best Western PLUS City Centre Inn

Hotels
•
Best Western Plus
8.1 (669 reviews)
11310-109th St , Edmonton , CA
+1 780-479-2042

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good breakfast / express breakfast deal
Helpful, friendly staff
Great location near Kingsway Mall and stadium
Pool, waterslide and hot tub amenities
In-room jacuzzi suites
Comfortable beds
On-site restaurant and bar
Many guests report clean rooms
Cons:
No EV charging despite being told it was available
Room window looking into hallway — limited natural light
Filthy carpets reported in some rooms
Unexpected price increase at check-in / perceived price gouging
Crowded/noisy pool with many children at times
Occasional unfriendly manager / poor check-in experience
Laundry machines unavailable in evenings
Rough neighbourhood mentioned by some guests

Categories

Cleanliness
8.3
Generally reported as very clean by many guests, though several mention filthy carpets in some rooms that need replacement.
Service
8.3
Staff frequently described as very friendly and helpful (special treatment for guests, fast restaurant service); a few reports of an unfriendly manager and mixed check-in experiences.
Location
8.4
Excellent location across from Kingsway Mall and close to Commonwealth Stadium; convenient for shopping and events.
Room Quality
7.6
Rooms are comfortable with features like in-room jacuzzis and comfy beds, but some rooms have interior windows into hallways (no natural light) and carpet issues.
Amenities
8.3
Strong amenities overall — pool, waterslide, hot tubs, on-site restaurant and bar — though pools can be overcrowded with kids and laundry machines may be unavailable evenings.
Value for Money
7.4
Mixed value: many guests cite good breakfast deals and reasonable pricing for families, but there are complaints about unexpected price increases at check-in and a rough neighbourhood for some.
Food and Beverage
8.5
Restaurant and breakfast are frequently praised (good breakfast, excellent restaurant, fast service, large portions); isolated comments note limited breakfast options.
Overall Experience
8
Majority positive stays with many guests recommending or planning to return due to location, amenities and service, though occasional noise, price and room issues affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Exciting Water Slide and Convenient Location
Experience fun and convenience at Best Western PLUS City Centre Inn in Edmonton. With a 30-foot water slide in the heated pool and an on-site bar, this hotel offers the perfect blend of relaxation and entertainment.

Modern Amenities and Relaxation
Unwind in rooms equipped with flat-screen TVs and free WiFi. Guests can also enjoy the fitness centre, hot tub, and 24-hour front desk service. Each room features a private bathroom for added comfort.

Prime Location and Easy Access
Situated just 2.6 km from Rogers Place and 400 m from the NAIT Metro Line, this hotel is ideal for sports fans and travelers alike. Plus, with free private parking and proximity to Edmonton International Airport, your stay will be stress-free.

Book your stay at Best Western PLUS City Centre Inn now for a memorable and convenient experience.

Important information:

Please note, the lobby is under renovation until 1 July. Some noise is to be expected between 09:00 and 17:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Location

Guest Reviews

8.1
Based on 669 reviews
Cleanliness: 8.3
Service: 8.3
Location: 8.4
Room Quality: 7.6
Amenities: 8.3
Value for Money: 7.4
Food and Beverage: 8.5
Overall Experience: 8
J
Joan • extended_group • ca
10
enjoyed and good location
Pros:

Breakfast was good. Have stayed there with a sports team before. Good service

Cons:

nothing

2026-10-29 • via Nuitee
D
Daly • couple • ca
9
Nice room disappointed no charging for my ev
Pros:

Liked the jacuzzi suit

Cons:

I didnt like there were no ev charging was told there was when I booked

2026-10-28 • via Nuitee
S
saleen69er • couple • ca
6
2026-10-27 • via Nuitee
S
Shelagh • family_with_children • ca
7
Pros:

The location was ideal for what we needed. The pool was fun.

Cons:

The fact there wasn't a window looking outside. The window looked into the hallway so we couldn't keep the curtains open to let natural light in.

2026-10-17 • via Nuitee
S
Shannon • solo_traveller • ca
9
Just what we were looking for.
Pros:

It was lovely. Clean. Quiet and convenient.

Cons:

I have no complaints.

2026-10-13 • via Nuitee
D
Daniel • extended_group • ca
9
2026-10-11 • via Nuitee
T
Todd • solo_traveller • ca
10
Pros:

Hottub in the room and able to watch tv from in it.

Cons:

I had to leave and go back to work.

2026-10-10 • via Nuitee
A
Andrea • family_with_children • ca
8
Pros:

Comfy beds

Cons:

Carpets are filthy and need r be replaced.

2026-10-08 • via Nuitee
J
Jaemae • couple • ca
7
2026-10-07 • via Nuitee
A
Alisha • extended_group • ca
2
Cons:

When I pre booked moths prior and had a room reservation it was 180.00 a night. When we went to check in it was an extra 100.00 either the price wasnt held properly or they just decided to charge more because they can. Iv done online booking lots and this is the first time I have delt with a hotel price gouging because of a event.

2026-09-19 • via Nuitee
R
Rylie • family_with_children • ca
8
2026-09-19 • via Nuitee
Z
Zahra • solo_traveller • ca
8
Pros:

The staffs are amazing service.

Cons:

Breakfast very poor option !!

2026-09-19 • via Nuitee
W
Wil • solo_traveller • ca
10
2026-09-18 • via Nuitee
Z
zach • couple • ca
8
2026-09-16 • via Nuitee
M
Mark anthony • couple • ca
10
2026-09-14 • via Nuitee
J
Jackson • solo_traveller • ca
9
2026-09-13 • via Nuitee
J
Jim • solo_traveller • ca
9
Best Western Hotel
Pros:

It was nice to have a restaurant in the hotel

Cons:

Very clean and the staff was very professional and helpful

2026-09-11 • via Nuitee
L
Lynn • extended_group • ca
10
2026-09-09 • via Nuitee
J
Jennifer • family_with_children • ca
10
Staff was incredibly helpful! Made my son feel so special on his bday! Thank you
Pros:

Clean, convenient

2026-09-08 • via Nuitee
D
Dominique • couple • ca
6
Okay
Pros:

The jacuzzi tub was awesome as well as the shower and bed was comfortable

Cons:

The window in the room into the hallway it wasn't very well covered and made the room feel exposed could use curtains over it or be removed because no one wants to look into the hallway

2026-09-07 • via Nuitee