Neo+ Penang

Hotels
•
Neo
8.3 (3597 reviews)
68 Jalan Gurdwara , George Town , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location near street food, markets and supermarkets
Friendly, helpful staff (assisted with taxis)
Clean and comfortable rooms with good beds and views
Nice pool and water refill stations
Free/easy parking and good value for money
Spacious family rooms
Cons:
Occasional cleanliness issues (dirty linens, towels, smelly toilet)
Pool closes early (19:00) and strict no-outside-drinks policy
Old bathroom fixtures/poor shower water flow
Gym facilities are weak
No refund provided for an early checkout in one report
Elevator lacks keycard/security system

Categories

Cleanliness
7.6
Many guests explicitly praise cleanliness (“So clean”, “Limpieza”), but several reports of dirty bed linen, towels and a smelly toilet lower the score slightly.
Service
8.7
Staff frequently described as helpful and friendly (assisted with taxis, warm reception). One report of no refund for an early checkout is a minor negative.
Location
8.9
Repeatedly highlighted as a major strength: walking distance to food stalls, weekend market, supermarket and malls. A few comments note it feels slightly out of the main nightlife area.
Room Quality
8.2
Rooms described as spacious with comfortable beds and good views, but some issues reported (low lighting in rooms/bathrooms, occasional odours, older bathroom fittings).
Amenities
8.4
Pool is a clear plus and water refill stations and parking are appreciated; gym is weak, elevator security lacks keycard and pool closing time/policies are minor downsides.
Value for Money
8.6
Several guests explicitly state the hotel is good value for money; free parking and adequate facilities support this, though some small extra charges (e.g., drinks) were noted.
Food and Beverage
7.6
Limited on-site F&B comments: breakfast seen as a bit light for some European guests and pool drink prices criticized; excellent nearby street food offsets hotel F&B limitations.
Overall Experience
8.4
Overall strongly positive with many recommendations and family stays described as ‘genial’ or ‘very recommended’, tempered by occasional cleanliness and amenity complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:07

Property Description

Convenient Location

Situated in the heart of George Town, Neo+ Penang offers easy access to popular attractions such as 1st Avenue Shopping Mall and Armenian Street.

Modern Amenities

Enjoy a comfortable stay in air-conditioned rooms equipped with flat-screen TVs, personal safes, and free WiFi.

Dining Experience

Indulge in a delightful culinary journey at Lemongrass Restaurant, serving a variety of international and Malaysian dishes.

To experience luxury and convenience at its best, book your stay at Neo+ Penang today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. A prepayment deposit of 50% from the total room charges is required upon arrival for bookings of 10 rooms or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.3
Based on 3597 reviews
Cleanliness: 7.6
Service: 8.7
Location: 8.9
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 7.6
Overall Experience: 8.4
Y
yuchang • extended_group • tw
8
第二次入住還是一樣舒適方便~泳池很舒服
Pros:

第二次入住還是一樣舒適方便~泳池很舒服

Cons:

浴室設計有點怪

2026-08-29 • via Nuitee
K
Karina • extended_group • es
7
Pros:

Buena ubicación , el personal muy amable .

Cons:

Las habitaciones están un poco anticuadas pero limpias , el baño no huele bien .

2026-08-28 • via Nuitee
C
Carina • couple • nl
7
Goed voor paar nachtjes
Pros:

Kamer met uitzicht

Cons:

Naar de lift. Gehorig
Koude airco bij ontbijt

2026-08-27 • via Nuitee
N
Nicolas Alberto • solo_traveller • it
9
2026-08-27 • via Nuitee
J
Joaquin • extended_group • es
8
2026-08-25 • via Nuitee
S
Sonia • couple • it
9
2026-08-24 • via Nuitee
J
José • solo_traveller • pt
9
Pros:

Localização, simpatia

2026-08-24 • via Nuitee
F
fatima ezzahraa • solo_traveller • ma
5
Passez votre chemin
Pros:

L'emplacement

Cons:

Petit déjeuner très limite
Le service des chambres laisse à désirer (serviettes manquantes, pas de bouteilles d'eau)
Bruit de la climatisation insupportable

2026-08-22 • via Nuitee
Y
YLCD • solo_traveller • es
10
2026-08-21 • via Nuitee
E
Elisa • couple • it
10
Ottimo
Pros:

Abbiamo soggiornato qui solo un giorno ma la struttura ci è sembrata pulita e il personale era gentile. La posizione era ottima anche per muoversi a piedi.

Cons:

La colazione non aveva opzioni dolci ma ci si adatta a tutto!

2026-08-20 • via Nuitee
R
Renze en Linda • solo_traveller • nl
9
Goed hotel centraal gelegen
Pros:

De ruime kamers, goede douche. Zwembad met handdoeken. Uitgebreid ontbijt. Gunstige ligging.

Cons:

Niets

2026-08-19 • via Nuitee
N
Nor Rozana • family_with_children • my
10
Middle of city centre close to everything you need
Pros:

Convenience

Cons:

NA

2026-08-18 • via Nuitee
V
Veerapong • family_with_children • th
9
2026-08-18 • via Nuitee
T
Thijs • solo_traveller • nl
6
Pros:

Good swimming pool, nice staff.

Cons:

Lack of ventilation in restaurant, leaky shower, extremely loud noises from music from the street

2026-08-17 • via Nuitee
C
Cristina • couple • it
8
Pros:

Struttura bella e pulita

Cons:

Colazione poco ricca

2026-08-17 • via Nuitee
F
Francesca • solo_traveller • it
7
2026-08-17 • via Nuitee
V
Vanesa • solo_traveller • es
10
Pros:

La habitación muy limpia y acogedora y el desayuno muy bien

Cons:

Estuvo todo bien

2026-08-14 • via Nuitee
E
Elina • solo_traveller • fi
8
Pros:

Convenient location if you want to travel by bus from/to the airport as the bus stops very close (but it is about 15-20 minutes walk to the most interesting areas of George Town). Nice and friendly staff. Good value for money!

Cons:

The breakfast buffet is okay, but more fruits and some cold cuts would make it better. Doing laundry is a bit pricey.

2026-08-14 • via Nuitee
K
Kurtz • solo_traveller • de
10
2026-08-13 • via Nuitee
L
Lluis • solo_traveller • es
10
Perfecto
Cons:

El agua de la ducha no salía caliente

2026-08-13 • via Nuitee