Neo+ Penang

Hotels
•
Neo
7.9 (3519 reviews)
68 Jalan Gurdwara , George Town , MY

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central, convenient location
Friendly and helpful staff
Spacious, clean rooms
Rooftop pool with views
Cons:
Breakfast quality and selection inconsistent (limited fruit/pastries, poor coffee)
Rooftop pool closes early / can be uninviting
Some room amenity issues (no face cloths, only one pillow, small TV, poor mirror lighting)
Occasional bathroom/shower issues (drainage, water temperature)

Categories

Cleanliness
8.5
Multiple reviews note rooms and property as spacious and very clean (e.g. 'Propreté impeccable', 'estaba todo muy limpio'); generally positive cleanliness overall.
Service
8.5
Staff repeatedly described as friendly, helpful and efficient with free upgrades and attentive service; generally a strong positive.
Location
9
Many reviewers praise the central location and walkability (close to Georgetown, Little India, attractions and transport); consistently a major strength.
Room Quality
8
Rooms described as large, comfortable beds and spacious, but some minor issues noted (small TV, poor mirror lighting, only one pillow in one review).
Amenities
7.2
Rooftop pool is appreciated but several complaints about it closing early, lacking bar/seating and being uninviting; other amenities mixed (water dispenser, iron in hallway, no bottled water).
Value for Money
7.3
Mixed signals: some call it budget-friendly/good value while others felt it was overpriced for the experience; overall slightly above average.
Food and Beverage
6.5
Breakfast receives the most criticism: limited fruit/pastries, coffee and bread quality issues, offerings perceived as skewed toward certain tastes despite some saying breakfast was extensive.
Overall Experience
8.2
Overall stays are positive and recommendable (friendly staff, good location, clean and spacious rooms), tempered by breakfast and some amenity drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location

Situated in the heart of George Town, Neo+ Penang offers easy access to popular attractions such as 1st Avenue Shopping Mall and Armenian Street.

Modern Amenities

Enjoy a comfortable stay in air-conditioned rooms equipped with flat-screen TVs, personal safes, and free WiFi.

Dining Experience

Indulge in a delightful culinary journey at Lemongrass Restaurant, serving a variety of international and Malaysian dishes.

To experience luxury and convenience at its best, book your stay at Neo+ Penang today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. A prepayment deposit of 50% from the total room charges is required upon arrival for bookings of 10 rooms or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

7.9
Based on 3519 reviews
Cleanliness: 8.5
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 7.2
Value for Money: 7.3
Food and Beverage: 6.5
Overall Experience: 8.2
N
Nuha • solo_traveller • mu
10
2026-11-04 • via Nuitee
L
Lih • family_with_children • ca
7
Pros:

Room was quite spacious.

Cons:

Shower has no door and I don’t like the 3 in 1 shampoo, conditioner, body wash. The morning security guard was very helpful and friendly.

2026-11-01 • via Nuitee
M
Mia • couple • pt
8
Pros:

Conforto e localização.

Cons:

Pequeno almoço. Sala sempre demasiado fria
Falta frutas e doces. Achei muito fraco par o tipo de hotel, falta de fruta era só melancia e nunca houve um doce ou croissant ou donuts ou bolo. Acho que o pequeno almoço é muito virado para asiáticos em termos de comida e nada para europeus.

2026-10-28 • via Nuitee
O
Olga • solo_traveller • au
7
Better value elsewhere
Pros:

Staff were friendly and did their best to help wherever they could. Bed was comfortable. They gave us a free upgrade which was nice.

Cons:

Shower wasn't really hot and water didn't drain away so that wasn't good as our feet was in 2inches of water. Didn't have breakfast. For the price it was over priced. Liked location elsewhere closer to Little India.

2026-10-28 • via Nuitee
P
Phillip • family_with_children • nz
7
Pros:

Location ans staff. Nice.

Rooms were large too

Water dispenser in the hallway.

Cons:

Pool area uninviting.

Not a fun area and closes too early...7pm!

No face cloths. Or hand towels. Only bath towels.

Small TV.
Coffee in the rooms are gross tasting.

Iron and ironing board in the hallway. When you Iron, anyone can walk by and see you.

2026-10-19 • via Nuitee
N
Naia • couple • es
8
2026-10-12 • via Nuitee
K
Kwon • extended_group • us
9
2026-10-10 • via Nuitee
P
Puteri • couple • my
9
2026-10-08 • via Nuitee
P
Patricia • solo_traveller • nl
7
Pros:

Locatie, eigen parkeer ruimte en klein winkeltje in get hotel. Daarnaast super vriendelijk en behulpzaam personeel

Cons:

De rooftop zwembad had geen bar met zitjes zoals op foto's is weergegeven. Daarnaast is hij s avonds dicht en kun je dus niet van het uitzicht genieten dit kan alleen overdag.

2026-09-18 • via Nuitee
D
Didier • solo_traveller • fr
10
Pros:

Propreté impeccable et petit déjeuner très complet et copieux et la piscine un vrai plus après une journée de visite

Cons:

Air conditionné réglée trop froid dans la salle du petit déjeuner

2026-09-15 • via Nuitee
H
Harmit • solo_traveller • sg
6
It was good value.
Pros:

Location was very good. I was able to walk to the places I needed to reach.

Cons:

The full length mirror was in a dark spot, inadequate lighting.

2026-09-13 • via Nuitee
P
Patrizia • extended_group • it
10
Stupendo era un piacere tornare in camera molto centrale comodissimo lo consiglio
Pros:

La camera stupenda molto grande x 3 persone
La piscina sul tetto non bellissima ma apprezzata x rinfrescarmi dal caldo
Molte sdraio a disposizione
Staff efficiente e gentile colazione buona

2026-09-13 • via Nuitee
K
kkhaing • family_with_children • au
7
Pros:

Location, friendly staffs

Cons:

No water bottle provided
only one pillow for one person

2026-09-12 • via Nuitee
H
Hamzah • solo_traveller • gb
9
Had a faultless stay at the property, large rooms , spacious and clean !
Pros:

Property was spacious and clean with excellent facilities

2026-09-12 • via Nuitee
M
MARCOS • solo_traveller • ar
10
Pros:

Desayuno super completo... pileta en la terraza. Habitacion muy comoda

2026-09-10 • via Nuitee
A
ANA MARIA • couple • es
6
Hotel con buena ubicacion y padar un par de noches!
Pros:

Unicacion

Cons:

Los desayunos

2026-09-07 • via Nuitee
R
Riyane • extended_group • fr
10
2026-09-06 • via Nuitee
K
Keat • extended_group • nl
10
Good
Pros:

Good

Cons:

Niks

2026-09-05 • via Nuitee
A
aki1642 • solo_traveller • id
5
2026-09-04 • via Nuitee
M
Matteo • extended_group • it
8
Ottima soluzione per visitare George town
Pros:

Struttura accogliente e con tutti i comfort. Piscina sul tetto

Cons:

Nulla in particolare

2026-09-03 • via Nuitee