Neo+ Penang

Hotels
•
Neo
8.3 (3581 reviews)
68 Jalan Gurdwara , George Town , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location near street food, markets and supermarkets
Friendly, helpful staff (assisted with taxis)
Clean and comfortable rooms with good beds and views
Nice pool and water refill stations
Free/easy parking and good value for money
Spacious family rooms
Cons:
Occasional cleanliness issues (dirty linens, towels, smelly toilet)
Pool closes early (19:00) and strict no-outside-drinks policy
Old bathroom fixtures/poor shower water flow
Gym facilities are weak
No refund provided for an early checkout in one report
Elevator lacks keycard/security system

Categories

Cleanliness
7.6
Many guests explicitly praise cleanliness (“So clean”, “Limpieza”), but several reports of dirty bed linen, towels and a smelly toilet lower the score slightly.
Service
8.7
Staff frequently described as helpful and friendly (assisted with taxis, warm reception). One report of no refund for an early checkout is a minor negative.
Location
8.9
Repeatedly highlighted as a major strength: walking distance to food stalls, weekend market, supermarket and malls. A few comments note it feels slightly out of the main nightlife area.
Room Quality
8.2
Rooms described as spacious with comfortable beds and good views, but some issues reported (low lighting in rooms/bathrooms, occasional odours, older bathroom fittings).
Amenities
8.4
Pool is a clear plus and water refill stations and parking are appreciated; gym is weak, elevator security lacks keycard and pool closing time/policies are minor downsides.
Value for Money
8.6
Several guests explicitly state the hotel is good value for money; free parking and adequate facilities support this, though some small extra charges (e.g., drinks) were noted.
Food and Beverage
7.6
Limited on-site F&B comments: breakfast seen as a bit light for some European guests and pool drink prices criticized; excellent nearby street food offsets hotel F&B limitations.
Overall Experience
8.4
Overall strongly positive with many recommendations and family stays described as ‘genial’ or ‘very recommended’, tempered by occasional cleanliness and amenity complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:07

Property Description

Convenient Location

Situated in the heart of George Town, Neo+ Penang offers easy access to popular attractions such as 1st Avenue Shopping Mall and Armenian Street.

Modern Amenities

Enjoy a comfortable stay in air-conditioned rooms equipped with flat-screen TVs, personal safes, and free WiFi.

Dining Experience

Indulge in a delightful culinary journey at Lemongrass Restaurant, serving a variety of international and Malaysian dishes.

To experience luxury and convenience at its best, book your stay at Neo+ Penang today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. A prepayment deposit of 50% from the total room charges is required upon arrival for bookings of 10 rooms or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.3
Based on 3581 reviews
Cleanliness: 7.6
Service: 8.7
Location: 8.9
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 7.6
Overall Experience: 8.4
M
Mireia • couple • es
10
Nice stay in Georgetown!
Pros:

So clean. nice pool and comfortable rooms.

Cons:

It was a bit far from the center of gerogetown, all the bars, restaurants and nightlife (about 15 mi walking distance).

2026-08-05 • via Nuitee
B
Begoña • couple • es
9
Hotel moderno y con todas las comodidades
Pros:

Limpieza y comodidad de las habitaciones. Piscina muy bien para relajarse después de patear la ciudad

Cons:

Todo bien

2026-08-04 • via Nuitee
V
Vik.tork • family_with_children • es
8
Buen hotel con piscina para conocer George Town
Pros:

Las camas eran comodísimas, y la habitación super amplia. Que tenga piscina es un plus para poder refrescarte tras los paseos por el calor de George Town. Alquilamos coche y poder dejarlo gratis en el mismo edificio es muy cómodo.

Cons:

El desayuno para europeos un poco justito, aunque con yogur y huevos nos apañamos.

2026-08-02 • via Nuitee
I
Ingimundur • solo_traveller • is
9
2026-08-02 • via Nuitee
A
Alexia • couple • ch
9
2026-07-24 • via Nuitee
R
raul • family_with_children • es
9
Muy recomendable
Pros:

El trato del personal, las instalaciones, la comodidad y limpieza de las habitaciones... tuvimos una estancia genial en familia.

Cons:

Nada que objetar. Muy buena opción para ajojarse en Penang / Geroge Town

2026-07-24 • via Nuitee
M
Mei Ling • family_with_children • sg
10
Ideal hotel to stay in George Town . Walking distance to a lot of food stalls and supermarket
Pros:

Location was perfect 👌🏼
Near to supermarket and the weekend maker’s market . Street food all within walking distance . There’s a great gelato place just round the corner

Cons:

Gym facilities could be better .

2026-07-24 • via Nuitee
H
Hermann • solo_traveller • de
7
2026-07-23 • via Nuitee
S
Shuo Ting • couple • tw
9
2026-07-23 • via Nuitee
P
Peng • solo_traveller • us
9
Wonderful time with family in Penang
Pros:

Location and very helpful staff. Helped us to get a taxi to Ipoh.

Cons:

None

2026-07-21 • via Nuitee
J
JanO • solo_traveller • nl
8
Pros:

Locatie

Cons:

Niets

2026-07-18 • via Nuitee
F
FIONA • solo_traveller • au
7
Pros:

Pool!

Cons:

It was slightly out of the action.

2026-07-17 • via Nuitee
M
Maso Lee • solo_traveller • hk
8
Pros:

地點非常好，方便！

Cons:

浴室花洒太舊，出水不良。

2026-07-15 • via Nuitee
A
Astrid • solo_traveller • fr
9
Pros:

Très bon emplacement par rapport au centre commercial et bus gratuit pour les arrêts touristiques. La piscine ferme à 19h, un peu trop tôt. Eau filtrée dans les couloirs pour remplir les bouteilles. Belle vue depuis la chambre au 18ème étage. Bonne literie.

Cons:

Néant

2026-07-13 • via Nuitee
L
Logan • solo_traveller • my
10
2026-07-12 • via Nuitee
K
Kanishah • solo_traveller • my
9
Pros:

Location was fantastic, lots of amazing food in walking distance and a weekend market across the road. The staff were friendly and accommodating. Parking was easy in the hotel. Very value for money.

Cons:

The elevator doesn't have a key card system would be my only critique

2026-07-11 • via Nuitee
N
Nur Farahie • solo_traveller • my
10
2026-07-09 • via Nuitee
A
Amy • couple • au
7
Pros:

Good location, comfortable and large room, nice pool, water filters excellent.

Cons:

Strict policing of no outside drinks around the pool, charging 8 Rm for a can of drink.

2026-07-08 • via Nuitee
P
Patry PM • solo_traveller • es
8
Pros:

La habitación era muy amplia, las camas cómodas y bien ubicado.

Cons:

Habia muy poca luz en la habitación y en el baño.

2026-07-08 • via Nuitee
Y
Yoann • couple • fr
8
2026-07-08 • via Nuitee