Royal Mackintosh Hotel

Hotels
8.2 (535 reviews)
Station Road , Dunbar , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Luggage storage
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable bed
Cons:
Needs renovation
Limited sockets
No hot water

Categories

Cleanliness
7.7
Some guests indicated the rooms were tired and had damp smells.
Service
9.2
Guests consistently praised the friendly and helpful staff.
Location
9.2
Many reviews highlighted the central location, close to the train station and other attractions.
Room Quality
7.2
Rooms were described as basic, tired, and in need of updating.
Amenities
7.7
Limited amenities mentioned, such as the lack of Wi-Fi and limited sockets.
Value for Money
7.7
Some guests expressed that the hotel was not worth the cost due to outdated conditions.
Food and Beverage
8.7
Food and beverage options were generally well-received, though some service issues were noted.
Overall Experience
8.2
Generally positive experiences highlighted by friendly staff and a good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:13

Property Description

Seaside Charm and Historic Elegance

Convenient Location: Just a 2-minute walk from Dunbar Rail Station, The Royal Mackintosh offers easy access to transportation.

Unique Dining Experience: The Mauretania Restaurant, furnished with wood from the RMS Mauretania, serves dishes made from fresh, local produce.

Local Attractions: Explore Dunbar's shops, restaurants, and nearby golf courses, all within a short distance from the hotel.

Experience seaside charm and historic elegance at The Royal Mackintosh. Book your stay now for a memorable getaway.

Important information:

Please note that limited car parking is available for 6 cars. This is on a 'first come, first served' basis. If the car park is full, then parking is available on the street nearby.

Kindly note rooms at the property are located on the first floor, and is accessible via stairs only. Therefore it may not be suitable for guests with mobility impairment.

Please note that only people from the same household are allowed in the same room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 535 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 7.2
Amenities: 7.7
Value for Money: 7.7
Food and Beverage: 8.7
Overall Experience: 8.2
J
JOHN • solo_traveller • gb
5
Two nights stay
Pros:

Location ok. Was convenient for family funeral.

Cons:

Hotel very dated and needs to be taken up to standard. Not the cleanest with bathroom fittings not properly secured, would have benefited from a good vacuuming as carpet had debris lying about and old chairs were full of dust etc. As for breakfast time lack of service and communication no milk at counter etc, never even asked if everything ok even when we checked out..

2026-07-04 • via Nuitee
J
Jacob • solo_traveller • au
8
Nice, clean and comfortable.
Pros:

Lovely hosts, good location and a clean room.

Cons:

Price was a little high for what we got.

2026-07-02 • via Nuitee
K
Kirsty • solo_traveller • gb
5
2026-06-29 • via Nuitee
A
Alan • couple • gb
10
Great location, breakfast and staff.
Pros:

Great location and exceptional staff.
Great and very reasonable priced bar.

Cons:

Nothing not to like

2026-06-29 • via Nuitee
A
Alexander • solo_traveller • gb
5
Seen Better Days
Pros:

Central location and very convenient for train station

Cons:

Hotel has seen better days, and the room was ok but sealants in en-suite were black and mouldy. Also left a phone charger by accident, identified this quickly and informed fhe hotel, and location of the charger in the room, but it was never forwarded despite my offer to pay costs.

2026-06-27 • via Nuitee
L
Linda • solo_traveller • gb
6
Pros:

Location.
Staff helpful and pleasant.

Cons:

Strange smell in corridor snd bedroom - maybe of food cooking from shops below..

Unfortunately the restaurant was closed for refurbishment.

2026-06-27 • via Nuitee
V
Vanessa • couple • gb
5
2026-06-26 • via Nuitee
K
Karl • solo_traveller • gb
6
Avoid, would not recommend
Pros:

Location for us was perfect. Kyle on reception looked after us snd helped store our electric bikes. Breakfast was nice.

Cons:

We were given 2 keys, 1 for the room, 1 for the front door. They locked the doors at 10pm so knew we would need to use the front door key as we were watching the World Cup in a local pub. Upon our return, the front door key didn’t work!! Thankfully a downstairs window was ajar and we managed to get in.
At breakfast we had to wait 45 mins for our food, it wasn’t busy so no idea why. My husband mentioned the front door key issue to one of the staff which was met by “are you sure” and tested the key only to find that yes we were sure… the key did not fit the lock!! His answer? We should have googled the number and called… really?? Who on earth thinks that this is acceptable.
Property is tired and needs refurbishing. Where we stored our bikes, at the back with no security or shelter, it was an absolute dump (with a full skip of rubbish). Unfortunately we could find nowhere else at short notice.

2026-06-25 • via Nuitee
M
Michelle • extended_group • au
1
Wouldn’t stay there again
Pros:

Location was good

Cons:

Staff weren’t very friendly, rooms were not clean , a patron helped us more than the staff

2026-06-22 • via Nuitee
C
Chris • couple • gb
10
Pros:

Such wonderful staff, who went way beyond the expected to make us feel welcome.

2026-06-15 • via Nuitee
S
Susan • couple • gb
7
Pros:

Area. Staff

Cons:

Damp in room and bathroom. Shower curtain was black. Pillows flat.

2026-06-15 • via Nuitee
W
Wendy • solo_traveller • gb
5
2026-06-11 • via Nuitee
S
Scott • couple • gb
10
Really comfortable and enjoyable stay.
Pros:

Really friendly staff. Great hotel

Cons:

Nothing

2026-06-09 • via Nuitee
K
Kelly • couple • gb
9
Pros:

Good location.

2026-06-08 • via Nuitee
J
Jennifer • solo_traveller • us
8
Good value
Pros:

Good location. Very close to train station.

Cons:

Wish there had been more outlets. I had to plug my phone in next to the door, leaving it on the floor.

2026-06-06 • via Nuitee
A
Anik • solo_traveller • us
10
Pros:

Charming hotel in a great location with super friendly, very helpful staff!

2026-06-06 • via Nuitee
B
Barbara • couple • us
6
I just did.
Pros:

The location was good. The staff were friendly and helpful.
The room was very small and had no chairs other than 1 wooden folding chair. Other than that it was fine.
Clean room.

Cons:

Already commented on that

2026-06-05 • via Nuitee
C
C6549GPkevina • Couples
6
Undergoing refurbishment so a bit disorganised
Pros:

We stayed here when cycling the Coast and Castles route.
We found the staff very helpful and polite and they let us put our bikes in the main hallway out of the weather.
Unfortunately the hotel is undergoing a refurbishment and the restaurant part of it is currently closed so we had to find somewhere else to eat up in the town.
We had an upstairs room which was a good size and had a wardrobe.
The bathroom needed a refurbishment, the shower had black mould around the sealant, behind the towel rail was a three finger size hole. Around the pedestal of the sink had black marks and the toilet bowl could have done with a much better clean. The Bathroom flooring needed replaced. Plenty of nice soap to use and we were given a set of lovely new towels.
Breakfast was very disorganised, no hot water for tea, we had to ask and a very limited choice of cereals was on offer. We also had to ask for fruit juice.

2026-06-04 • via Tripadvisor
J
james • solo_traveller • gb
10
very good
Pros:

very good

Cons:

nothing

2026-06-04 • via Nuitee
L
Larissa • family_with_children • de
4
Nicht noch einmal
Pros:

Das Personal war sehr freundlich und hilfsbereit.
Hotelbar war gut

Cons:

Abgerocktes Zimmer, Bad eine Katastrophe mit verstockter Duschbrause, Klobürste war widerlich. es lies sich kein Fenster öffnen, so dass es sehr stickig war. Frühstück war unterirdisch. Hotel insgesamt sehr hellhörig, ausgebuchte Zimmer mit sehr lauten Gästen. Babybett war nicht wie besprochen vorbereitet. Die öffentlichen hoteltoiletten waren verschmutzt und ohne Klopapier.

2026-06-04 • via Nuitee