Plantation Urban Resort & Spa

Hotels
9.4 (5265 reviews)
# 28 Street 184 , Phnom Penh , KH
+855 23 215 151

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great staff
Excellent breakfast
Central location
Beautiful property
Cons:
Mosquitoes in bedrooms
Bad smell in toilet
Cold pool water

Categories

Cleanliness
8.55
Some guests mentioned mosquitoes in the bedrooms and a bad smell in the toilet.
Service
10
Staff were very friendly and helpful, providing exceptional service.
Location
10
Central location that is close to attractions and offers a peaceful atmosphere.
Room Quality
9.02
Rooms reported as lovely and modern, though some were deemed a bit dark.
Amenities
9.56
Facilities like the pool and breakfast were frequently praised.
Value for Money
9.01
Good value highlighted, though some guests felt elements could be better for the price.
Food and Beverage
9.54
Breakfast was especially noted as a highlight with various options available.
Overall Experience
9.5
Guests reported a lovely, relaxing atmosphere; overall very positive sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:56

Property Description

Luxurious Oasis Behind the Royal Palace

Two Outdoor Swimming Pools: Dive into relaxation with our two refreshing outdoor swimming pools, perfect for a leisurely swim or soaking up the sun.

Convenient Location: Situated just a stone's throw away from the Royal Palace, and within walking distance to the vibrant riverfront, our resort offers easy access to Phnom Penh's top attractions.

Amenities Galore: From well-appointed rooms with modern conveniences to a fitness center and spa for ultimate relaxation, we cater to all your needs for a comfortable stay.

Experience the epitome of luxury and convenience at Plantation Urban Resort & Spa - book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNH

Location

Guest Reviews

9.4
Based on 5265 reviews
Cleanliness: 8.55
Service: 10
Location: 10
Room Quality: 9.02
Amenities: 9.56
Value for Money: 9.01
Food and Beverage: 9.54
Overall Experience: 9.5
C
Carol • solo_traveller • au
10
Wonderful atmosphere, excellent service, very convenient
Pros:

Wonderful quiet oasis. Very easy ti get to and from. Excellent food. Very friendly staff

Cons:

Nothing

2026-09-17 • via Nuitee
A
Annemieke • solo_traveller • nl
9
Pros:

Prachtig zwembad, fijne kamers en lief personeel

2026-09-17 • via Nuitee
S
Sandra De Nys • family_with_children • be
3
Let down badly by serious nighttime noise and unresponsive staff, three nights with almost no sleep
Pros:

Rooms very sparse, limited storage space. We booked two rooms for three nights, and both were affected by significant noise disturbance. Staff congregated in the corridor directly outside our rooms — talking, watching videos on their phones, and banging doors in the staff/private rooms opposite us. This happened repeatedly, including multiple times overnight, and we were woken up again and again. The last night was the worst of all. For two rooms in a hotel of this standard, this is not what we expected to pay for.
Pool: The pool area itself was genuinely lovely — one of the few things that worked well during our stay.

Food: The food throughout our stay was very good, and the massages we booked were excellent — real high points.

Service: This is where things fell apart. Reception staff in particular did not speak enough English to handle basic requests, which made even simple communication difficult. On top of that, several emails we sent directly to the hotel went completely unanswered, so there was no way to get the noise issue addressed while we were still there.

Overall: A hotel with real strengths in food, pool, and spa, let down badly by noise management and a reception/service team that couldn't communicate with or respond to guests. Three nights with almost no sleep is hard to overlook, especially when we tried to flag it and got no response.

Cons:

The noise was the biggest problem by far. Staff were constantly in the corridor right outside our rooms — talking, watching videos on their phones, and banging doors in the staff/private rooms opposite us. This happened repeatedly, including several times overnight, and we were woken up again and again with barely any real sleep across three nights. The last night was the worst of the whole stay. With two rooms booked, this affected our entire party, not just one room.

On top of that, communication with the hotel was consistently poor. Reception staff in particular did not speak enough English to handle even basic requests, and multiple emails we sent directly to the hotel went completely unanswered — so there was no way to get the noise issue resolved while we were actually there.

Overall: three nights of lost sleep, with no response or acknowledgment from the hotel when we tried to raise it, AND NO COMPENSATION

2026-09-17 • via Nuitee
G
Georg • solo_traveller • de
10
Pros:

Sehr schöne Oase der Ruhe mitten in der Stadt

2026-09-17 • via Nuitee
F
Fammy • solo_traveller • au
9
Have stated before, will stay again
Pros:

Rooms spacious quiet and clean. Great breakfast .
Location adjacent to palace

Cons:

A bit rabbit warren like so can be confusing returning to your room for the first time from breakfast area

2026-09-17 • via Nuitee
N
Nathan • couple • fr
9
2026-09-17 • via Nuitee
M
Mukendi Fiondo • couple • fr
10
Propreté et disponibilité du personnel
2026-09-16 • via Nuitee
P
Pip LLEW • solo_traveller • nz
9
Pros:

The most beautiful pool. We had a view from our room of it, so relaxing. Also had a good massage. Breakfast was a great choice of western & asian. Interesting art in foyer for sale.

Cons:

Nothing

2026-09-15 • via Nuitee
L
Lucas • couple • de
10
Volle Punktzahl
Pros:

Wir waren wirklich sehr begeistert. Das Hotel ist wirklich richtig schön, mit einem tollen Pool. Unser Zimmer war geräumig, absolut sauber und sehr modern. Das Frühstücksbüffet bot eine breite Auswahl und das Personal war sehr freundlich und aufmerksam.

2026-09-15 • via Nuitee
J
Julie • solo_traveller • fr
10
2026-09-14 • via Nuitee
R
Roshini • extended_group • sg
8
2026-09-14 • via Nuitee
D
David • solo_traveller • au
10
Sensational stay.
Pros:

The Staff were helpful and the food was so good at the restaurant 10 out of 10.and the accommodation was luxury.

Cons:

Nil...

2026-09-14 • via Nuitee
G
Glenda • couple • au
9
Good place to stay
Pros:

Good location pleasant grounds

2026-09-13 • via Nuitee
R
Ronda • solo_traveller • kh
8
Pros:

Pool and breakfast were great! Staff very nice

2026-09-13 • via Nuitee
T
Tmsps • couple • pt
8
2026-09-13 • via Nuitee
L
Leng • couple • tw
9
2026-09-13 • via Nuitee
J
James • extended_group • au
7
2026-09-12 • via Nuitee
L
Leon • solo_traveller • nl
10
Pros:

Ligging is geweldig. Midden in het centrum maar als je naar binnen loopt een prachtige groene oase.
Een heerlijk zwembad, mooie kamer en superlief en zorgzaam personeel

2026-09-10 • via Nuitee
L
lea • solo_traveller • de
10
2026-09-09 • via Nuitee
P
Pieter Teun • solo_traveller • nl
10
2026-09-08 • via Nuitee