Holiday Inn Express & Suites New Cumberland by IHG

Hotels
•
Holiday Inn Express
7.4 (166 reviews)
190 Beacon Hill Blvd. , New Cumberland , US
+1 717-774-6400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Business center
Heating
See all facilities

Review Highlights

Pros:
Comfortable beds and large rooms
Friendly, helpful on-site staff
Convenient location for errands/appointments
Good pool
Breakfast well stocked in several stays
Cons:
Serious cleanliness problems (smells, dirty bathrooms, slime, dust)
Nearby odors/setting (water treatment plant / homeless encampment)
Maintenance issues and outdated rooms (broken TV, AC, insects)
Inconsistent/broken amenities (ice machine, occasional unclean fridge/microwave)
Perceived poor value / booking/charge disputes

Categories

Cleanliness
3
Multiple reviews report serious cleanliness problems: dirty floors, pungent smells (including from nearby water treatment/homeless camp), green slime on headboard, unclean shower heads and toilet area; guests reported staff only wiped surfaces rather than thorough cleaning.
Service
10
Most on-site staff are described as friendly and helpful; several guests noted prompt, kind interactions. (There is one major negative related to corporate/guest-relations handling of a booking/no-show charge, but front-desk staff themselves were generally praised.)
Location
8.4
Location is convenient for many guests (close to errands/appointments and 'close to lots of things'), but some reviewers cited a very negative nearby odor and proximity to a water treatment plant/homeless encampment that affected the experience.
Room Quality
8.2
Rooms are often large with comfortable beds and good furniture (chairs, couches). However there are reports of outdated rooms, broken TVs, incorrect bed sizing, AC issues, insects, and occasional maintenance problems.
Amenities
8.8
Pool receives strong praise and rooms often include fridge/microwave; breakfast is well stocked in some stays. There are isolated failures (broken ice machines, occasionally unclean refrigerators/microwaves) but overall amenities were a positive point for many guests.
Value for Money
4.5
Several guests felt the hotel was overpriced for the condition (one cited $300/night as poor value) and one guest reported being charged for a no-show and difficulty obtaining a refund.
Food and Beverage
8
Breakfast experiences vary: some guests described breakfast as very good and well stocked, while others found food average at best or inconsistent with other Holiday Inn Express locations.
Overall Experience
8.3
Overall stays were mixed: many positive notes (comfortable beds, friendly staff, large rooms, good pool) but significant negatives around cleanliness, smells, and some management/maintenance issues that lowered the experience for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location
Holiday Inn Express & Suites New Cumberland, an IHG Hotel, is strategically located just a short distance from key attractions like Pennsylvania State Capitol and Hersheys Chocolate World. With easy access to major landmarks, guests can make the most of their stay exploring the area.

Modern Amenities
Enjoy a range of modern amenities during your stay, including an indoor pool for relaxation and a fitness centre for those looking to stay active. The shared lounge provides a comfortable space to unwind after a day of sightseeing.

Business and Leisure
Whether you're here for work or leisure, the hotel caters to all guests with a business centre for professionals and a snack bar for casual relaxation. Experience convenience and comfort all under one roof at Holiday Inn Express & Suites New Cumberland.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Location

Guest Reviews

7.4
Based on 166 reviews
Cleanliness: 3
Service: 10
Location: 8.4
Room Quality: 8.2
Amenities: 8.8
Value for Money: 4.5
Food and Beverage: 8
Overall Experience: 8.3
J
Jazmin • family_with_children • us
1
Dirty and smelly
Pros:

n/a

Cons:

Hotel is next to the water treatment plant, there is a homeless camp, the smells are awful! The hotel is run down but very expensive. We stay at HI&S all the time and this was the worse one. Dirty!

2026-10-15 • via Nuitee
S
Steven • couple • us
9
2026-09-15 • via Nuitee
A
Atitsogbe • family_with_children • us
10
2026-09-11 • via Nuitee
W
Willie • couple • us
1
2026-09-06 • via Nuitee
0
03ks • Couples • New York
8
Quick overnight stay.
Pros:

We stayed here on a Friday night. Beds were comfortable, shower pressure was good. Room was enormous- there was a sink, fridge, couch, king size bed, and table with 2 chairs. Breakfast was very good and well stocked.

2026-08-27 • via Tripadvisor
C
Christina • solo_traveller • us
5
2026-08-03 • via Nuitee
S
Soba • family_with_children • us
5
Overall stay was good the breakfast and cleanliness need work at this location but you have workers with great heart tra
Pros:

The privacy and quietness

Cons:

Wasnt clean! The bathroom, the beds, the back board to the bed had green slime i called and couldnt get my room switched but they came and just wiped it down. Nothing seems to ever be dusted the firdhe and the microwave were also recleaned as it was left with prior item from prior guest. The workers were kind but ive been with multiple Holiday Inn and cleanliness is never usually a problem. I have more photos of the wall damage that was covered with paper plastic. The shower heads were very very gross they had never been even wiped or sprayed

2026-07-23 • via Nuitee
B
Barton • solo_traveller • us
5
2026-07-17 • via Nuitee
R
Roxanna • couple • us
10
Wonderful place to stay..even close to elevator which We very much need. Thanks
Pros:

Close to where I needed to be.

2026-07-15 • via Nuitee
R
Rheinish • couple • us
9
2026-07-13 • via Nuitee
S
Steve • solo_traveller • us
9
2026-07-12 • via Nuitee
D
Darlene • family_with_children • us
8
2026-07-06 • via Nuitee
S
Stephen • family_with_children • us
5
Wouldn’t stay there again
Pros:

Location, pool, poor value for $300/night

Cons:

Dirty floors, 4th floor smelled like wet dog/dirty socks, breakfast food taste was average at best

2026-06-29 • via Nuitee
R
Roxanna • couple • us
10
Very big room with wonderful beds and a great chair, which we asked for. Thanks for a wonderful night!
Pros:

Close to lots of things

2026-06-23 • via Nuitee
A
Amanda • solo_traveller • us
10
Pros:

The hotel was very clean and well taken care of. The staff was very friendly and helpful.

2026-06-22 • via Nuitee
M
manso • couple • us
6
Vigilant supervision required
Pros:

The location

Cons:

Our room was not properly cleaned. The toilet area had a pungent smell from improper cleaning of the toilet bucket. The pictures displayed on the website was a far cry from what we got

2026-06-21 • via Nuitee
D
Doralees • family_with_children • us
6
It was okay.
Pros:

I liked that the staff was nice and the pool was amazing.

Cons:

I booked a queen bed and it was a full bed it wasn’t easy to share the space. Also the AC would turn off and my room ended up super hot during the middle of the night. When I was using the restroom I also had to kill and nickle sized spider. I didn’t like that breakfast was at 8 on weekends being that we had to be out before 7.

2026-06-15 • via Nuitee
E
Expedition426739 • Family
2
Outdated and terrible Management of this hotel
Pros:

When I first booked their hotel on their website I searched for the night I needed and when I went to get my credit card the share timed out on my iPad. So I touched the screen and it came back up to where I entered my card and hit book. What I didn’t realize that when I booked their hotel reservation for June 11 it reverted back to the date of booking June 10. Not knowing (shame on me for not rechecking) but I get an email the next morning telling me to check out. I realized that it was wrong and called the hotel and they were no help and said I was considered a no-show and they charged my card and would not refund me. I tried calling 3 times to IHG customer service and they had to transfer me to guest relations when they would transfer e it would automatically drop the call So ended up rebooking the room at a higher rate for the correct date because we still needed a place to stay. Upon getting g there the room we got was old and outdated. The TV was broke and the ice machines were not working. The breakfast was not great like other holiday express places I have stayed. Overall the pictures were deceiving and I had to pay for a night i wasn’t there and I felt that the hotel could have assisted me with the cost

2026-06-13 • via Tripadvisor
L
Lauren • extended_group • us
8
Served its purpose- would stay again.
Pros:

It was close to our ultimate destination. Breakfast was good for “continental”.

Cons:

There were 4 of us in the room- all adults - all on the booking - and three towels were provided. 2 of us are women - and alone use 2 towels each.

2026-06-04 • via Nuitee
L
Loudin • solo_traveller • us
10
2026-05-25 • via Nuitee