FIVE Zurich - Luxury City Resort

Hotels
8.6 (5683 reviews)
Döltschiweg 234 , Zürich , CH
+41 44 456 55 55

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location
Beautiful decor
Cons:
Poor room cleanliness
Subpar food service
Room quality does not match five-star claims

Categories

Cleanliness
7.35
Several complaints about the cleanliness and condition of the East Wing room.
Service
9.99
General praise for the helpfulness and kindness of staff, despite issues with handling complaints.
Location
9.86
Hotel is well-located on a hill near public transport but requires effort to reach.
Room Quality
6.31
Room quality described as below five-star standard, particularly in the East Wing.
Amenities
9.84
Well-decorated and generally agreeable ambiance, despite room issues.
Value for Money
8.3
Concerns about the cost in relation to room quality and service received.
Food and Beverage
7.35
Multiple complaints about breakfast service and offerings.
Overall Experience
9.82
Mixed experience due to the issues encountered but with some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:34

Property Description

Luxury City Resort with Unmatched Amenities

Exquisite Dining Options: Indulge in a culinary journey with multiple restaurant choices, a bar, and a nightclub all under one roof.

Relaxation and Wellness: Enjoy a hot tub, sauna, indoor pool, and hammam for the ultimate relaxation experience.

Convenience at Your Fingertips: With free bikes, fitness center, and various room options including kitchen amenities, your comfort is our priority.

Experience luxury like never before at FIVE Zurich - Luxury City Resort. Book now to elevate your stay and create unforgettable memories.

Important information:

Pets may accompany you during your stay at FIVE Zurich for a fee of CHF 40 per pet, per night.

It’s now easier than ever to get to FIVE Zurich! We also provide private parking at FIVE Zurich. For guests visiting the hotel, a charge of CHF10 applies for every 3 hours and for 24 hours overnight parking, a charge of CHF 30 applies

Please note that children under 16 are allowed under supervision from 10am-12pm to our SPA and Indoor pool.

"Complimentary shuttle service is available upon request and subject to availability, picking you up from Triemli and Schweighof stations. Please get in touch with the hotel directly to make a booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Location

Guest Reviews

8.6
Based on 5683 reviews
Cleanliness: 7.35
Service: 9.99
Location: 9.86
Room Quality: 6.31
Amenities: 9.84
Value for Money: 8.3
Food and Beverage: 7.35
Overall Experience: 9.82
B
Bytyqi • couple • ch
3
Pros:

Die Unterkunft war viel zu teuer für diesen Komfort

Cons:

Die Personal können sehr weng Deutsch

2026-10-31 • via Nuitee
L
Luigi • couple • it
4
Unfortunately very disappointing. Not a 5-star experience.
Pros:

Location is nice. Restaurant Cinque very good too. Spa is small but nice.

Cons:

In the room we found no slippers. After 3 calls to the reception and 45 minutes waiting, I had to go to the SPA on the other side of the hotel complex to pick them up myself. There was no staff at the outdoor pool, even though the pool itself was open for guests. We announced we would come with a dog, but found no dedicated item (water bowl or similar) in the room, unlike any other (even non-5 star) hotel we’ve stayed over the past years. There were long delays in replenishing the breakfast buffet and, while seated at a table for breakfast, nobody came asking if we wanted something (coffee, eggs…). Overall, for a 5 star hotel, it didn’t offer 5 star service at all.

2026-10-31 • via Nuitee
M
Maria • couple • gb
1
Don’t stay in this hotel !
Pros:

To be honest it was misleading. Never stated in their booking that rooms are on the other side of the main hotel , they show you online something and it’s all the way in back with a strange underground tunnel where you walk around 5/6 mins.
Staff were okay but it wasn’t our pleasant visit at all .

Cons:

Very very misleading , two different entrance. Main hotel is nice but they never stated in their online booking about an other side where the rooms are , very misleading. Not happy at all , asked for a morning coffee took three hours , kept calling them and then they won’t pick up the call , then they sent it In a take away cups. Very disappointing, we came all the way from London and I thought it was five star but it’s not ,
Double room is way too small and it has no window ! Yes no window that opens , its claustrophobic, bathroom is no way practical, when you shower the water goes everywhere .
Room wasn’t anywhere five star ! Very disappointing

2026-10-31 • via Nuitee
A
Akam Nozad • extended_group • iq
9
Pros:

Comfortable and Good service

2026-10-30 • via Nuitee
K
Kristina • couple • de
10
Super nettes Personal und toller Aufenthalt hätte nur mehr Ausstattung haben können für den Preis
Pros:

Personal

Cons:

Lage nicht zentral leider und waren im Ostflügel

2026-10-30 • via Nuitee
S
Shyann • couple • ch
8
Super hôtel que je recommande vivement
Pros:

Possibilité d’accéder au spa toute la journée et la salle de gym. Rooftop très sympa. Un étage dédié à plusieurs restaurants. Un voiturier qui s’occupe de notre voiture et un personnel accueillant et très agréable. Hôtel et chambre super propre.

Cons:

Ratios prix-grandeur de la chambre étonnant. Il y a deux section de chambres, la deuxième section étant assez longue à atteindre.

2026-10-29 • via Nuitee
R
Radoslaw • couple • pl
7
Drogi ze słabą relacją ceny do jakości hotel.
Pros:

Położenie hotelu

Cons:

Mały , ciasny pokój .

2026-10-29 • via Nuitee
J
Julie • couple • ca
9
Beautiful location
Pros:

Spa was lovely

Cons:

Took awhile to check in

2026-10-29 • via Nuitee
S
Silke • family_with_children • de
7
2026-10-29 • via Nuitee
A
Artem • couple • ae
4
Pros:

It’s been a month. But hotel still didn’t release my deposit of around 500chf.
Also we agreed about 1 night less and they were supposed to pay me back-not done as welll
My emails remain in vain. They stopped answering since 1 week. To my regrets.

2026-10-29 • via Nuitee
R
rudi • family_with_children • at
5
2026-10-29 • via Nuitee
I
Iuri • extended_group • pt
1
Péssimo
Pros:

Nada

Cons:

Tudo péssimo, desde da limpeza do quarto, alcatifa toda suja, cheia de manchas, cama mal feita, quarto com cheiro horrível a perfume de idosas, tudo péssimo fiquem longe deste hotel! Colocaram nós num prédio no meio de um bairro com gente estranha a rondar o hotel, quando confrontados com a situação disseram que se quiséssemos ir para o prédio principal que teríamos de pagar 2.000 francos suíços , completamente ridículo!
Nada do que é apresentado nas fotos está no hotel.

2026-10-28 • via Nuitee
C
Chantra • couple • ch
10
2026-10-28 • via Nuitee
G
Gaëlle • couple • ch
10
Pros:

Nous avons séjourné au FIVE afin d’aller voir un concert au Hallenstadium. C’était pratique. Nous avons pu faire notre check-in avec Omar qui a été très gentil, patient et a su répondre à nos questions. Nous sommes rentrés tard et nous avons pu prendre le room service qui était très bon et l’équipe de nuit a été adorable avec nous et était également très gentille et à l’écoute ☺️

2026-10-28 • via Nuitee
I
International • extended_group • fr
1
2026-10-27 • via Nuitee
M
mishal • couple • kw
10
شكرا مستر sarthak وشكرا عمر
Pros:

كل شي

Cons:

المصافط غاليه جدا

2026-10-27 • via Nuitee
I
Ilire • couple • ch
1
2026-10-27 • via Nuitee
A
Alina • couple • ch
10
Pros:

Perfect view from the balcony to the city

2026-10-26 • via Nuitee
T
Tara • solo_traveller • ch
6
Pros:

Möbelisierung ist gut und das Bett war bewuem und sauber. Die Concierge und Empfang sind sehr höfflich und kundenorientiert.

Cons:

Das Hotel ist in die Jahre gekommen. Es hat überall defekte Sachen und im Ostflügel ist vieles vom Service eingeschränkt! Der Spa ist klein im Angebot und den Liegen, es gibt lose Platten, kaputte Knöpfe - für einen Spa Tag muss man nicht kommen.
Das ganze wird sehr realitätsfremd auf Instagram verkauft!

2026-10-26 • via Nuitee
D
Di Donato • couple • it
10
Perfetto eccetto non obbligare la gente a non fare chiasso nella spa. È peccato che dove c è il the
Pros:

Il paesaggio tanta natura il silenzio.

Cons:

Il rumore della gente nella spa impossibile fare un riposo troppo casinò.

2026-10-25 • via Nuitee