FIVE Zurich - Luxury City Resort

Hotels
8.6 (5637 reviews)
Döltschiweg 234 , Zürich , ch

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location
Beautiful decor
Cons:
Poor room cleanliness
Subpar food service
Room quality does not match five-star claims

Categories

Cleanliness
7.35
Several complaints about the cleanliness and condition of the East Wing room.
Service
9.99
General praise for the helpfulness and kindness of staff, despite issues with handling complaints.
Location
9.86
Hotel is well-located on a hill near public transport but requires effort to reach.
Room Quality
6.31
Room quality described as below five-star standard, particularly in the East Wing.
Amenities
9.84
Well-decorated and generally agreeable ambiance, despite room issues.
Value for Money
8.3
Concerns about the cost in relation to room quality and service received.
Food and Beverage
7.35
Multiple complaints about breakfast service and offerings.
Overall Experience
9.82
Mixed experience due to the issues encountered but with some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:34

Property Description

Luxury City Resort with Unmatched Amenities

Exquisite Dining Options: Indulge in a culinary journey with multiple restaurant choices, a bar, and a nightclub all under one roof.

Relaxation and Wellness: Enjoy a hot tub, sauna, indoor pool, and hammam for the ultimate relaxation experience.

Convenience at Your Fingertips: With free bikes, fitness center, and various room options including kitchen amenities, your comfort is our priority.

Experience luxury like never before at FIVE Zurich - Luxury City Resort. Book now to elevate your stay and create unforgettable memories.

Important information:

Pets may accompany you during your stay at FIVE Zurich for a fee of CHF 40 per pet, per night.

It’s now easier than ever to get to FIVE Zurich! We also provide private parking at FIVE Zurich. For guests visiting the hotel, a charge of CHF10 applies for every 3 hours and for 24 hours overnight parking, a charge of CHF 30 applies

Please note that children under 16 are allowed under supervision from 10am-12pm to our SPA and Indoor pool.

"Complimentary shuttle service is available upon request and subject to availability, picking you up from Triemli and Schweighof stations. Please get in touch with the hotel directly to make a booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Location

Guest Reviews

8.6
Based on 5637 reviews
Cleanliness: 7.35
Service: 9.99
Location: 9.86
Room Quality: 6.31
Amenities: 9.84
Value for Money: 8.3
Food and Beverage: 7.35
Overall Experience: 9.82
P
Payam couple at
7
2026-08-15 via Nuitee
M
Melisa couple nl
10
2026-08-15 via Nuitee
A
ABDULLAH couple kw
2
سيئه جدا
Cons:

لم يذكر انه بين الفندق وسكن مسافه بعيد وان سكن ورسبشن مفصلان

2026-08-15 via Nuitee
A
Alexandros solo_traveller au
10
2026-08-15 via Nuitee
J
Joey couple nl
8
Goed erg leuk gehad maar toch vaak bestelling opgenomen en het was vergeten ,nadien goed opgelost. Sommige dingen wel er
Pros:

Vriendelijk personeel hygiëne en genoeg te doen

Cons:

Prijs kwaliteit van eten.

2026-08-14 via Nuitee
V
Varsha family_with_children ch
8
2026-08-14 via Nuitee
O
Osman couple ch
10
2026-08-14 via Nuitee
V
vanoosheh family_with_children at
10
2026-08-14 via Nuitee
V
Varsha family_with_children ch
9
Great family hotel in a great location and wonderful staff it seriously understaffed. I urge the management remedy th
Pros:

The hotel was in a great location for our family get together and it was fresh clean and spacious. The rooms are a generous size and the beds are very comfortable. The staff were all excellent, very hardworking, friendly and professional.

Cons:

We had to wait 2hrs after the 3pm check in time for our room as it had not been cleaned. The lovely young lady at Reception could see that we were not happy and was able to offer us a 30% reduction on one of our meals there. I could see that it was due to not enough staff which we also saw in The Vault restaurant. The food and ambience were excellent there but the service was slow (lunchtime) due to insufficient staff. I felt sorry for all the staff in the hotel who were working so hard but it was evident that the management do not want to hire the sufficient amount of staff to make this hotel really fantastic. The young man who was valet parking the cars was the only one there on his own for 4hrs at a very busy time in the evening and he was still helpful and smiling but it was really hard for him. I hope the management take note of my comments.

2026-08-14 via Nuitee
V
vanoosheh family_with_children at
10
2026-08-14 via Nuitee
G
gahlawat solo_traveller ae
4
2026-08-14 via Nuitee
M
Meir solo_traveller nl
7
2026-08-14 via Nuitee
V
Varsha couple ch
8
2026-08-14 via Nuitee
P
Pascal couple ch
9
Wunderschönes, modernes Hotel mit tollem Spa und Pool – beim Außenpool sollten Hotelgäste jedoch klar Vorrang haben.
Pros:

Wir wurden sehr herzlich empfangen und haben uns direkt wohlgefühlt. Das Hotel ist wunderschön, modern und wirklich cool gestaltet. Besonders die Poolanlage und der Spa-Bereich haben uns sehr gut gefallen – alles ist hochwertig, schön gemacht und lädt zum Entspannen ein.

Cons:

Es sollte deutlicher kommuniziert werden, dass sich der Ostflügel relativ weit vom Hauptbereich entfernt befindet. Der interne Durchgang ist zwar praktisch und auch der angebotene Shuttle-Service ist positiv. Schade fanden wir jedoch die Situation am Außenpool: Als Hotelgast sollte man unserer Meinung nach eine Liege bekommen können, ohne danach suchen oder darum kämpfen zu müssen. Ein großer Teil der Liegen bzw. des Poolbereichs scheint externen Gästen vorbehalten zu sein. Bei einem Hotel dieser Kategorie und als zahlender Übernachtungsgast hätten wir hier eine klare Priorisierung der Hotelgäste erwartet.

2026-08-13 via Nuitee
K
Khalid family_with_children sa
2
غير مناسب كمنتجع ولا كفندق خمسة نجوم اسكن في نص البلد افضل لك.. والاستاف يحتاج اعادة تأهيل
Pros:

- وجود شطاف فالحمام وأعطيتهم عليه نجمه

Cons:

حجزت في فندق Five وسكنت في فندق مجاور له يسمونه west wing يبعد عنه يمكن 300 متر تمر في سرداب موجود فالصور .. المكان اللي سكنت في هو فندق شكله ثلاث نجوم مغلق مؤقتا ربما مستأجرينه منهم Five خلال فترات المواسم على كل حال دفعنا في فندق خمسة نجوم وسكنا في فندق منفصل تماما عن الفندق الرئيسي ولا يوجد فيه اي خدمات كل الخدمات إذا تحتاجها.. فطور ..غدا مسبح ..لوبي تطلع مع السرداب صعودا ونزول 300 متر ودرج دائري صعب .. غرفة السكن صغيرة جدا .. إذا حطيت الشنطة ما تعرف تمر .. والثلاجة اذا فتحتها قفلت الممر .. مصعد واحد شغال على اربعة ادوار وما يشيل اكثر من اربعة .. ولو حبيت تنزل الدرج يغمى عليك فالدور الثاني من الدوران فالدرج الدوار .. المسبح كله طحالب موجود فالصور ..حاولت اصور بعض الأمور عشان لا تدفع فلوس في مكان غير جيد والمصداقية فيه تحتاج إلى مراجعة.. والحقيقة ما اعرف الاخوان اللي يقولون كويس نزلوا فالمسبح .. شافوا السرداب وإلا أنا لوحدي 😅

2026-08-13 via Nuitee
S
Sahar couple fr
6
2026-08-13 via Nuitee
E
Emad Elden couple sa
4
We didn’t like the location , east wing is a hell far from the reception
Pros:

The room was nice

Cons:

Breakfast overpriced
Parking with extra feast
I was staying in the east wing which you have to walk for a long distance to reach the room because the dropping cars are not always available

2026-08-12 via Nuitee
A
Alberta solo_traveller ch
6
War gut,ok für mich.
Pros:

Die Lage,und allgemein das Hotel und die Einrichtung

Cons:

Personal schon beim Check -in waren nicht besonders Hilfreich oder Freundlich eher genervte .
Und das fast keine Deutsch mitten in Zürich in der Schweiz die Landessprache beherrscht.

2026-08-12 via Nuitee
A
ALAA couple ae
10
2026-08-11 via Nuitee
O
Octavian solo_traveller ro
8
2026-08-11 via Nuitee