FIVE Zurich - Luxury City Resort

Hotels
8.6 (5683 reviews)
Döltschiweg 234 , Zürich , ch
+41 44 456 55 55

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location
Beautiful decor
Cons:
Poor room cleanliness
Subpar food service
Room quality does not match five-star claims

Categories

Cleanliness
7.35
Several complaints about the cleanliness and condition of the East Wing room.
Service
9.99
General praise for the helpfulness and kindness of staff, despite issues with handling complaints.
Location
9.86
Hotel is well-located on a hill near public transport but requires effort to reach.
Room Quality
6.31
Room quality described as below five-star standard, particularly in the East Wing.
Amenities
9.84
Well-decorated and generally agreeable ambiance, despite room issues.
Value for Money
8.3
Concerns about the cost in relation to room quality and service received.
Food and Beverage
7.35
Multiple complaints about breakfast service and offerings.
Overall Experience
9.82
Mixed experience due to the issues encountered but with some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:34

Property Description

Luxury City Resort with Unmatched Amenities

Exquisite Dining Options: Indulge in a culinary journey with multiple restaurant choices, a bar, and a nightclub all under one roof.

Relaxation and Wellness: Enjoy a hot tub, sauna, indoor pool, and hammam for the ultimate relaxation experience.

Convenience at Your Fingertips: With free bikes, fitness center, and various room options including kitchen amenities, your comfort is our priority.

Experience luxury like never before at FIVE Zurich - Luxury City Resort. Book now to elevate your stay and create unforgettable memories.

Important information:

Pets may accompany you during your stay at FIVE Zurich for a fee of CHF 40 per pet, per night.

It’s now easier than ever to get to FIVE Zurich! We also provide private parking at FIVE Zurich. For guests visiting the hotel, a charge of CHF10 applies for every 3 hours and for 24 hours overnight parking, a charge of CHF 30 applies

Please note that children under 16 are allowed under supervision from 10am-12pm to our SPA and Indoor pool.

"Complimentary shuttle service is available upon request and subject to availability, picking you up from Triemli and Schweighof stations. Please get in touch with the hotel directly to make a booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Location

Guest Reviews

8.6
Based on 5683 reviews
Cleanliness: 7.35
Service: 9.99
Location: 9.86
Room Quality: 6.31
Amenities: 9.84
Value for Money: 8.3
Food and Beverage: 7.35
Overall Experience: 9.82
F
Fahad • family_with_children • sa
8
2026-09-05 • via Nuitee
B
Beatriz • couple • ch
8
2026-09-05 • via Nuitee
M
Marines • family_with_children • ch
8
Pros:

Besonderes gefallen haben wirder schōne Aussenpool und der Wellnessbereich.Das Personal war sehr kompetent,freundlich und Nett. Ich und meiner Tochter haben und sehr wohlgefūht und komme gerne wieder 😄

Cons:

The Penthouse : Unsere Reservierung wurde zunāchst nicht erkannt,trotzdem haben wir einen Platz bekommen. Leider war die Mitarbeiterin nicht besonders freundlich

2026-09-05 • via Nuitee
M
Mohammed • couple • sa
1
2026-09-05 • via Nuitee
L
Luca Noé • solo_traveller • de
10
2026-09-05 • via Nuitee
M
Mulham Sallouha • couple • de
10
2026-09-05 • via Nuitee
S
Shaaban Hamed • solo_traveller • eg
10
2026-09-04 • via Nuitee
C
Carlos • couple • ch
8
2026-09-04 • via Nuitee
I
Igor • couple • ua
6
Pros:

Spa was ok

2026-09-04 • via Nuitee
R
Randa • solo_traveller • sa
9
2026-09-04 • via Nuitee
D
Deixy • couple • us
2
2026-09-04 • via Nuitee
P
Petar-Marko • couple • ch
8
Coole location und auf jeden Fall erneut besuchenswert. Vielen Dank an das freundliche Personal!
Pros:

Tolles Hotel mit sehr gutem Restaurant und Club. Wir haben eine Gutschrift erhalten, weil ein aufs Zimmer bestellte Getränke nicht geliefert wurde. Danke!
Parkingservice ist einfach eine tolle Sache. Auch hierfür vielen Dank.

Cons:

Der Weg zur Nebengebäude war sehr weit. Wir wurden über die Taximöglichkeit nicht informiert.

2026-09-03 • via Nuitee
S
Solodovskyi • solo_traveller • ch
8
2026-09-03 • via Nuitee
A
Augusto • family_with_children • br
10
2026-09-03 • via Nuitee
O
Odalis • family_with_children • ch
10
Pros:

Ich habe gerne perfecto

2026-09-02 • via Nuitee
M
Matija • solo_traveller • hr
10
2026-09-02 • via Nuitee
M
Mohammed • couple • qa
9
المكان هادي والنظافة والتعامل من الموظفين في الاستقبال
Pros:

نظافة المكان وقربة من السنتر ويوجد فيه شطاف

Cons:

الاسعار عاليه اشوي

2026-09-01 • via Nuitee
S
Shila • couple • ch
10
2026-09-01 • via Nuitee
Y
Yuvraj • couple • in
10
2026-09-01 • via Nuitee
H
Heide • extended_group • de
10
Top Hotel und super freundlichen Personal, perfekter Wellness-Bereich
Pros:

Super tolles Hotel, mit einem Top Wellness-Bereich, Sehr freundliches Personal und sehr gute Lage

2026-09-01 • via Nuitee