Hotel Luna De Plata Mahahual

Hotels
8.3 (164 reviews)
Avenida Mahaual Manzana 25 Lote 2 , Mahahual , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Safety deposit box
Tour desk
Massage services
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Issues with cleanliness
Sargassum on the beach

Categories

Cleanliness
7.38
Cleanliness issues mentioned, particularly with linens and spider webs.
Service
9.35
Overall positive sentiment regarding the friendliness and helpfulness of the staff.
Location
8.89
Generally favorable sentiment for location, noted as good although sargassum odor was mentioned.
Room Quality
8.34
Spacious rooms but noted for humidity issues in some rooms.
Amenities
7.87
Limited amenities reported, particularly regarding the beach and breakfast options.
Value for Money
7.83
Some guests felt the room was overpriced relative to the overall experience.
Food and Beverage
8.38
No specific comments about food and beverage, considered standard for this hotel tier.
Overall Experience
8.35
Mixed reviews overall, but potential recognized, particularly with the services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:59

Property Description

Beachfront Paradise with Spectacular Sea Views

Private Beach Access: Enjoy a private stretch of beach just steps away from your room, perfect for relaxing and soaking up the sun.

Dining with a View: Indulge in delicious Italian and seafood dishes at Luna De Plata's restaurant while overlooking the stunning sea views, creating a memorable dining experience.

Exciting Activities: Dive into a variety of cultural and outdoor activities, from diving and fishing to exploring nearby Mayan ruins, ensuring an unforgettable stay filled with adventure.

Experience the beauty of Costa Maya at Luna De Plata - Book now for an unforgettable beachfront getaway!

Important information:

Please note that in case of cancellation, there will be no refund. Clients will receive a voucher for another stay in the future.

By order of the local municipality, the hotel will charge a mandatory tax of MXN 18.00 per room per night, payable directly at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for MXN 150 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 164 reviews
Cleanliness: 7.38
Service: 9.35
Location: 8.89
Room Quality: 8.34
Amenities: 7.87
Value for Money: 7.83
Food and Beverage: 8.38
Overall Experience: 8.35
K
Karlijn • solo_traveller • nl
5
Geen warm water en stank
Cons:

Geen warm water.
Bij het strand wat bij het hotel hoort ligt heel veel zeewier. Dat stonk enorm en je kan daardoor niet de zee in. Bij andere hotels wordt het strand wel vrij gemaakt van zeewier.

2026-05-19 • via Nuitee
A
Aghilas • couple • fr
1
C’est une arnaque !!!
Pros:

Rien d’exceptionnel vraiment un gâchis

Cons:

Expérience extrêmement décevante.
Nous avons payé le prix fort pour un séjour qui ne correspondait absolument pas à la réalité décrite par l’hôtel.

L’établissement communique sur une plage “clean” et une eau “merveilleuse”, alors qu’en réalité la plage était envahie d’algues avec une odeur insupportable, au point de donner envie de vomir. Impossible de profiter du séjour, de se promener tranquillement ou même de dormir correctement à cause de l’odeur. Aucune transparence de la part de l’hôtel sur cette situation.

Même constat pour le parking annoncé, quasiment inexistant.

Le plus choquant reste cependant l’attitude du personnel. On nous a clairement dit d’annuler la chambre en nous assurant, les yeux dans les yeux, que nous serions remboursés. Résultat : aucun remboursement, malgré leurs promesses. Une attitude profondément malhonnête et irrespectueuse envers les clients.

Je ne recommande absolument pas cet hôtel. Il existe heureusement d’autres endroits bien plus propres, agréables et surtout honnêtes.

2026-05-17 • via Nuitee
G
Gonzalo • couple • es
8
Pros:

Cerca de la playa. Personal agradable.

Cons:

.

2026-05-09 • via Nuitee
S
Sandrine • couple • fr
10
Magique !
Pros:

Magique la chambre sur la plage

Cons:

Une cafetière et un kit de bienvenue seraient agréable

2026-04-28 • via Nuitee
V
Viviane • solo_traveller • fr
10
Pros:

Nous y étions en avril: c'était très calme. Nous avons profité de la plage seuls.
Nous avons apprécié l'emplacement avec la mer au pied de l'hôtel. Il est un excentré de la rue commerçante 2 min à pied du bout de la rue.
Plage nettoyée tous les jours.
Grande chambre et grande terrasse avec vue sur la mer.

Cons:

Sur cette période pas la possibilité de prendre le petit déjeuner sur place, mais de nombreux bar en propose à 4min à pied..

2026-04-24 • via Nuitee
X
xavier • solo_traveller • fr
8
Pros:

L'emplacemenr

2026-04-17 • via Nuitee
K
Klaus • solo_traveller • dk
9
Hyggeligt og dejligt hotel
Pros:

Der var meget hyggeligt indrettet og havde en dejlig strand overfor og meget venligt personale.

Cons:

Internettet var ikke særligt godt. Vores TV fungerede ikke pga net forbindelsen ikke virkede.

2026-04-16 • via Nuitee
J
Julie • couple • fr
7
Pros:

Location and big room

Cons:

Terrace door did not close properly, and no toilet seat

2026-04-12 • via Nuitee
A
Alejandro Emir • couple • mx
10
Limpieza
Pros:

La atención del personal

Cons:

Que no limpian bien la parte del club de playa, ni frente al Hotel y eso cuenta mucho tener limpió desde la calle hasta la playa

2026-04-10 • via Nuitee
K
kirchner • solo_traveller • us
8
Friendly, convenient, on the beach, parking on site
Pros:

Nice rooms, convenient

Cons:

A little long in the tooth. But not a deal breaker.

2026-04-07 • via Nuitee
E
Erick Onofre • family_with_children • mx
9
2026-04-05 • via Nuitee
R
Raquel • family_with_children • de
1
Cons:

We had to cancel our stay because the situation we found the Hotel was not how it was described in booking. The whole place looked and felt abandoned. I am very sorry bc it seems like once it was a nice place to stay, but that is not the case anymore. Common areas are closed or not properly cleaned, rooms feel like they haven't been used long, smell and are full of mosquitos. Beach area had Sargassum (algae) which is normal but was not taken care of. After seeing this reality we decided to find somewhere else to stay.

2026-03-29 • via Nuitee
C
Carlos • extended_group • mx
10
Rico desayuno
Pros:

Frente al mar

Cons:

Todo

2026-03-28 • via Nuitee
M
Mario Alberto • couple • mx
10
agradable
Pros:

buena ubicación, lugar muy relajado

2026-03-21 • via Nuitee
R
Rios • couple • mx
10
Pros:

La cercanía a restaurantes

Cons:

Falta de mantenimiento a las instalaciones

2026-03-19 • via Nuitee
R
Rios • couple • mx
10
Pros:

Es comodo para estancia corta, no hay ruido en la noche de otros lugares porque está alejado de el camellón turístico

Cons:

Ya es viejo el hotel y se nota que no han dado un buen mantenimiento

2026-03-19 • via Nuitee
M
Maribel • couple • mx
10
2026-03-17 • via Nuitee
J
Jose • couple • mx
9
2026-03-16 • via Nuitee
A
Ana • couple • mx
9
Pros:

El cuarto con vista al mar

Cons:

Todo me gustó

2026-03-13 • via Nuitee
J
Juan Valentín • family_with_children • mx
10
2026-03-11 • via Nuitee