Best Western Kiva Inn

Hotels
•
Best Western
8 (364 reviews)
1638 East Mulberry Street , Fort Collins , US
+1 970-484-2444

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and good-sized rooms
Comfortable beds
Helpful and friendly staff
Convenient location to activities and restaurants
Decent breakfast options
Cons:
Overpowering cleaning-chemical smell reported by one guest causing physical symptoms
Highway noise in some rooms
Facilities described as dated (carpet, decor)
Breakfast sometimes ran out / limited at end of service
Perceived high price / unexpected charges for some guests
No elevator to upper floors
Occasional rude or antagonistic staff/owner reports

Categories

Cleanliness
6.5
Many guests reported rooms were clean and well-maintained, but several negative notes: an overpowering cleaning-chemical smell that caused physical symptoms for one guest, some dated carpeting and occasional cleanliness concerns. Mixed overall, with cleanliness generally good but a serious chemical issue reported.
Service
9.5
Numerous comments praise staff as very helpful, accommodating and friendly; staff made rooms up daily and assisted guests. A minority reported antagonistic or rude interactions and billing surprises, but the preponderance of positive service experiences supports a strong score.
Location
8.5
Location is convenient to activities and close to dining (e.g., Charcoal Broiler) and highway access, which many guests appreciated. However, some noted highway noise in rooms and one guest felt the area was unsafe for a solo female traveler.
Room Quality
8.5
Rooms are described as clean, comfortable and good-sized with great beds; housekeeping generally praised. Some guests noted dated decor, slightly lumpy mattresses for a few rooms, and lack of elevators to upper floors.
Amenities
7.5
Amenities are adequate (breakfast, hot tub mentioned), but there were shortcomings: no elevator to 2nd-floor rooms, breakfast ran out at times, and facilities described as somewhat outdated by some guests.
Value for Money
7
Mixed value perception: several guests felt the hotel was good value for price, while others found it overpriced (one cited >$200/night and felt it was not worth the cost). Unexpected charges/holds also hurt perceived value for some.
Food and Beverage
7.5
Breakfast offerings were generally acceptable with good options noted, but multiple guests reported that food ran out before service ended and offerings were minimal at times, producing delays and dissatisfaction.
Overall Experience
9
Many guests described stays as relaxing, comfortable, and would stay again; clean rooms and helpful staff drive positive overall sentiment. A few significant negatives (severe cleaning-chemical reaction for one guest, billing/owner rudeness for others) temper the score but do not dominate overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Relaxation and Recreation
Indulge in the seasonal outdoor heated pool, indoor and outdoor hot tubs, and sauna for the ultimate relaxation during your stay at this Fort Collins hotel.

Comfortable Accommodations
Enjoy the convenience of a microwave, refrigerator, and tea/coffee facilities in every room, along with free Wi-Fi, a desk, and a seating area for a comfortable stay.

Convenience and Amenities
Benefit from a 24-hour business center, around the clock front desk, fitness facilities, and complimentary daily continental breakfast offering a variety of delicious options.

Book your stay now at Best Western Kiva Inn for a memorable and relaxing experience in Fort Collins, Colorado.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DEN

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 364 reviews
Cleanliness: 6.5
Service: 9.5
Location: 8.5
Room Quality: 8.5
Amenities: 7.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 9
J
Jim • solo_traveller • us
10
Pleasant
Pros:

Close to the Charcoal Broiler

2026-10-30 • via Nuitee
F
Fiona • couple • us
10
2026-10-29 • via Nuitee
A
Alexia • solo_traveller • us
3
Cleaning Chemical Sensitive People, Beware
Cons:

The hotel is very dated but the room was clean, what broke the deal was the chemical used for cleaning, Fabuloso or a similar smelling product. Immediately upon entering the room, I knew I had made a terrible mistake checking in. The smell was so overpowering, my throat and eyes started burning. I asked the clerk on duty if I could check out the following morning, due to the smell, thinking I could just deal with it for one night, it originally a two night stay; I was told that I would have to forfeit the second night. There were not windows that open so there wasn't a way to air out the room. I didn't use anything at all in the room (it could have been re-rented), but I did sit down at the desk for about twenty minutes trying to talk myself out of leaving. I was going to be working remotely from my room the following day, but thought of being in the room working with the smell was just more than I could deal with. Additionally, the hotel is located on a very busy highway (lots of highway noise in the room) and the area felt rather unsafe for a single female traveler which was an another motivator for an early departure. Once I was able to secure a reservation, for not that much more than what I paid at this hotel, I checked out. By the time I left I had a terrible headache, nearing migraine strength, and my eyes and throat were burning; it took over two hours for my headache to fully subside. I just could not cope with the intensity of the cleaning products; so beware. The hotel did goodwill the second night (I appreciate that) after I contacted Booking.com customer service but charged me in full for the first night.

2026-10-26 • via Nuitee
S
Seth • couple • us
10
2026-10-22 • via Nuitee
O
Olga • solo_traveller • us
10
2026-10-18 • via Nuitee
G
Gustavo • solo_traveller • us
10
2026-10-15 • via Nuitee
D
Daniel • solo_traveller • us
10
My stay at the Best Western Kiva Inn was very relaxing.
Pros:

Great location and amenities. I really like this property.

2026-10-14 • via Nuitee
J
Joel • couple • us
8
Comfortable place to stay. Close to F
Pros:

Nice place. Good breakfast options.

Cons:

We felt we got what we paid for - only mention is that the carpet seemed to need a little help but it was really fine for the price we paid.

2026-10-14 • via Nuitee
K
Kathy • couple • us
8
2026-10-10 • via Nuitee
G
Grace • couple • us
10
Pros:

Great beds

2026-09-18 • via Nuitee
H
Harry • solo_traveller • us
9
Pros:

Met our expectations

Cons:

Norhing

2026-09-18 • via Nuitee
P
Pennie • couple • us
7
2026-09-17 • via Nuitee
C
Cathy • solo_traveller • us
9
Affordable stay. I have had only good experiences with this chain motel
2026-09-16 • via Nuitee
C
Cynthia • couple • us
4
2026-09-09 • via Nuitee
R
Raejean • couple • us
10
Everything was great. Will definitely stay here again .
2026-09-08 • via Nuitee
H
Hazel • solo_traveller • us
10
2026-09-07 • via Nuitee
E
EDER • couple • br
7
Bom custo benefício
Pros:

Funcionários prestativos

Cons:

Instalações desatualizadas

2026-09-03 • via Nuitee
S
Sharon • couple • us
9
Great stay in Ft. Collins
Pros:

Good sized, clean rooms - quite comfortable. Staff made them up nicely each day. Very good & helpful staff. Convenient location to activities.

Cons:

Breakfast was standard - they ran out of food before the end of the session....had to wait awhile & had minimal food offering. Could have been more plentiful and not cause the people to wait 15 or so minutes.

2026-09-01 • via Nuitee
K
Kristin • couple • us
8
2026-08-31 • via Nuitee
B
Brenden • solo_traveller • us
7
Was our first hotel stay on our roadtrip. Was the most expensive hotel stay out of 3 other places, including Vegas. Pr
Pros:

The proximity to the highway we needed to be on, and how unique the hotel looked itself with it looking like a mud adobe style home, against the mountains.

Cons:

It was the most expensive hotel on our roadtrip throughout 8 states and while it was clean it was nothing special to be over $200 for one night.

2026-08-30 • via Nuitee