Best Western Plus Kelly Inn & Suites

Hotels
•
Best Western Plus
9.2 (520 reviews)
4915 Southgate , Billings , us
+14062569400

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good amenities
Cons:
Issues with room comfort
Slow elevator
No housekeeping on some days

Categories

Cleanliness
8.95
Rooms were generally clean and comfortable, but some had issues like lumpy pillows.
Service
9.95
Staff were consistently rated as friendly and accommodating, exceeding expectations.
Location
9.45
Convenient location with many food options nearby.
Room Quality
8.45
Spacious rooms noted, but some issues like uncomfortable beds reported.
Amenities
8.95
Enjoyable amenities such as a nice pool and breakfast options available.
Value for Money
9.45
Good pricing especially for pet-friendly accommodations.
Food and Beverage
8.95
Breakfast options were praised, gluten-free items available.
Overall Experience
9.45
Many guests reported a wonderful overall stay, minor technical issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:58

Property Description

Luxurious Accommodation:
Indulge in comfort at BEST WESTERN PLUS Kelly Inn & Suites in Billings. Each air-conditioned room features a TV with cable channels, a private bathroom, and cozy seating areas in select rooms.

Family-Friendly Amenities:
Enjoy a complimentary expanded hot breakfast to start your day right. Kids will love the on-site water play area, providing endless entertainment during your stay.

Convenient Location:
Located just 6 km from Billings Logan International Airport, our hotel offers easy access to nearby attractions like Little Bighorn Battlefield and Yellowstone National Park East Entrance, making it the perfect choice for your next getaway.

Book your stay at BEST WESTERN PLUS Kelly Inn & Suites now for a memorable and relaxing experience.

Important information:

The card will be authorized at time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9.2
Based on 520 reviews
Cleanliness: 8.95
Service: 9.95
Location: 9.45
Room Quality: 8.45
Amenities: 8.95
Value for Money: 9.45
Food and Beverage: 8.95
Overall Experience: 9.45
E
Eric • couple • us
9
Pros:

If you are traveling with kids, the pool here is great

2026-07-01 • via Nuitee
J
jenna • family_with_children • us
10
2026-07-01 • via Nuitee
O
Olson • solo_traveller • us
9
2026-06-29 • via Nuitee
V
VICTORIA • family_with_children • us
10
2026-06-29 • via Nuitee
C
Cade • family_with_children • us
9
A great place to bring the family and relax
Pros:

The continental breakfast in the morning was spectacular. The staff was very nice. The ice machine was great and overall, it was very quiet, even though the hotel was completely packed.

Cons:

There seem to be no ventilation in the pool area so the chlorine smell was so bad that it gave me and my family a headache. It would be nice if there could been windows opening or some type of ventilation to suck that chlorine gas smell out of that pool area.

2026-06-27 • via Nuitee
K
Karen • couple • us
10
2026-06-27 • via Nuitee
K
Kevin • family_with_children • us
8
Stay was very nice and people very friendly. I would stay again.
Pros:

I really liked the facility. Everything always nice and clean. I had a 3rd floor room which was not a good idea. Anyway I know next time what to ask for. Over all it was a good stay. And pet friendly… awesome

Cons:

One elevator

2026-06-27 • via Nuitee
W
William • solo_traveller • us
10
2026-06-26 • via Nuitee
J
James • family_with_children • us
10
2026-06-25 • via Nuitee
K
Kelli • couple • us
7
2026-06-23 • via Nuitee
S
Smith • solo_traveller • us
9
2026-06-22 • via Nuitee
C
Carrie • solo_traveller • us
10
Loved it!!
Pros:

Actually everything was great.

Cons:

The shampoo bottle in my room wasnt filled, but called front desk and they got me mini ones. I think if I couldn't go down she would have brought them to me. It was great.

2026-06-21 • via Nuitee
J
Jackie • solo_traveller • us
10
2026-06-21 • via Nuitee
E
E4133NPbeths • Family
10
Cross country travel
Pros:

Friendly, helpful staff. Clean rooms. Nice breakfast. Really like the no carpet floors in rooms on first floor.

2026-06-17 • via Tripadvisor
K
Kathleen • couple • us
10
Thank you for a nice stay.
Pros:

The room was nice and large , clean and the window opened for fresh air. Great coffee and breakfast.

Cons:

Nothing

2026-06-16 • via Nuitee
P
Paul • couple • us
7
It was a good stay for what we needed.
Pros:

Breakfast was good. The room was roomy and clean.

Cons:

The sinks stopper was broken so water didn’t drain. Fixed with a soda cap. The bed was way too soft for us.

2026-06-15 • via Nuitee
Z
Z • couple • us
10
Book it! Best place to stay over other hotels weve stayed in the area
Pros:

Amazing Staff! Above and beyond, amazing waffles!

Cons:

Nothing all great

2026-06-15 • via Nuitee
A
Anderson • solo_traveller • us
8
2026-06-12 • via Nuitee
H
H • solo_traveller • us
9
2026-06-08 • via Nuitee
C
Christelle • family_with_children • us
9
Pros:

The pool and location.

2026-06-07 • via Nuitee