Best Western Plus Kelly Inn & Suites

Hotels
•
Best Western Plus
9 (420 reviews)
4915 Southgate , Billings , US
+1 406-256-9400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Excellent pool for children
Very clean and well-maintained property
Friendly, helpful staff
Spacious, comfortable rooms and suites
Pet friendly
Good breakfast options and plenty of seating
Peaceful, convenient location
Cons:
Occasional uncomfortable bed (one report)
Breakfast quality inconsistent / could use more fresh options
Sticky breakfast tables / cleaning agent issue reported
Limited handicapped parking
Only one elevator (crowding issue)
Some suites located near lobby can be noisy
Room trash cans could be larger

Categories

Cleanliness
8.5
Multiple comments praise overall cleanliness and well-maintained facilities, though one guest reported sticky breakfast tables and a questionable cleaning agent.
Service
9.3
Staff repeatedly described as extremely friendly, helpful and accommodating; service is a standout feature in many reviews.
Location
9.2
Location described as peaceful, convenient for travel and suitable for family stays; several guests highlighted ease of access and setting.
Room Quality
8.9
Rooms and suites often described as spacious and comfortable with several mentions of very comfortable beds, though one guest noted a bed that should be replaced and some suites are near lobby noise.
Amenities
9.2
Pool and family-focused amenities are frequently praised (excellent pool/playground for kids); property is pet friendly and has pleasant grounds.
Value for Money
9
Standard quality for this hotel tier
Food and Beverage
8.9
Breakfast generally received positive mentions (good options, plenty of seating), though a few guests found breakfast/notable items lacking or inconsistent; restaurant food noted as very good by some.
Overall Experience
9
Guests describe a welcoming, family-friendly stay with many stating they'd happily return; a few operational issues noted but overall very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodation:
Indulge in comfort at BEST WESTERN PLUS Kelly Inn & Suites in Billings. Each air-conditioned room features a TV with cable channels, a private bathroom, and cozy seating areas in select rooms.

Family-Friendly Amenities:
Enjoy a complimentary expanded hot breakfast to start your day right. Kids will love the on-site water play area, providing endless entertainment during your stay.

Convenient Location:
Located just 6 km from Billings Logan International Airport, our hotel offers easy access to nearby attractions like Little Bighorn Battlefield and Yellowstone National Park East Entrance, making it the perfect choice for your next getaway.

Book your stay at BEST WESTERN PLUS Kelly Inn & Suites now for a memorable and relaxing experience.

Important information:

The card will be authorized at time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

9
Based on 420 reviews
Cleanliness: 8.5
Service: 9.3
Location: 9.2
Room Quality: 8.9
Amenities: 9.2
Value for Money: 9
Food and Beverage: 8.9
Overall Experience: 9
O
Olson • family_with_children • us
10
Pros:

Pool is awesome for smaller children!!

2026-10-25 • via Nuitee
J
JAIME • family_with_children • us
10
Pros:

The property seems to be very well maintained. Clean

2026-10-22 • via Nuitee
T
Theresa • couple • us
10
Cons:

The bed was not very comfortable. Should be replaced

2026-10-15 • via Nuitee
M
Melissa • solo_traveller • us
10
2026-10-14 • via Nuitee
A
Alejandro • couple • us
10
2026-10-12 • via Nuitee
W
Worum • family_with_children • us
9
Pros:

Cleanliness

2026-10-08 • via Nuitee
M
McKinney • family_with_children • us
10
Pros:

The staff was extremely friendly and helpful. The breakfast was delicious; the rooms were extremely clean and comfortable. I would definitely stay here again.

Cons:

more handicapped parking would be nice but otherwise, everything was fantastic.

2026-09-17 • via Nuitee
P
Pat • couple • us
10
2026-09-13 • via Nuitee
A
Angela • couple • us
10
Pros:

The suites are very nice and comfortable.

2026-09-01 • via Nuitee
V
vicki • solo_traveller • us
9
2026-08-27 • via Nuitee
T
Tiffany • couple • us
8
We stayed comfortably.
Pros:

The location was in an area that didn’t have a lot of traffic, quiet. Everything was clean. The towels were fairly soft, not hard from over bleaching. The bed and pillows were good. The AC worked great. We had good space to move, not crowded.
Breakfast had good options each morning, and had plenty of seating.

Though we didn’t use the pool, it looked amazing. There was a great “playground” in the pool. It was always being used by the families staying.

Cons:

Luck of the draw, we had 3rd floor. Not a big deal.

2026-08-27 • via Nuitee
F
Fiona • couple • gb
9
LOVELY LOCATION AND SUPER CABINS
Pros:

Great location. Surprisingly peaceful. Beautiful, comfortable room and lovely gardens and facilities

Cons:

Breakfast wasn't great, but the restaurant food was very good

2026-08-21 • via Nuitee
A
Amaya • solo_traveller • us
8
2026-08-21 • via Nuitee
D
Denzel • couple • us
9
Very nice overnight stop, especially for families.
Pros:

Beautiful building, lobby, rooms, great pool room especially if you have kids. Good breakfast

Cons:

No issues

2026-08-20 • via Nuitee
M
Miguel • family_with_children • us
9
Excelente
Pros:

Comodidad, amplitud de las habitaciones, piscina perfecta para niños, limpieza y cuidado de las instalaciones y pet friendly.

Cons:

Nada

2026-08-16 • via Nuitee
A
Arpad • family_with_children • us
10
I would say that this was a first class experience and would happily return.
Pros:

Everything was awesome! The staff were so helpful and accommodating in every way!

2026-08-10 • via Nuitee
K
Kyri • solo_traveller • us
10
Pros:

The room was so comfy and the pool was awesome my kids had a blast the people were friendly and so nice and helpful

2026-08-10 • via Nuitee
B
Betheney • family_with_children • us
10
Pros:

The staff and hotel are always exceptional here. Which is why we only stay here.

2026-08-04 • via Nuitee
J
jos • couple • nl
8
Hotel met ruime kamer
Pros:

Grote kamer en schoon

Cons:

Tafels ontbijt zijn plakkerig allemaal
Medewerker zegt dat ze oud zijn
Maar ze gebruiken fout schoonmaak middel

2026-07-23 • via Nuitee
J
Jeremy • solo_traveller • us
10
2026-07-22 • via Nuitee