Hotel Citadelle

Hotels
7 (1649 reviews)
4800 Boulevard Wilfrid-Hamel , Quebec City , ca
+1 418-871-3938

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Value for money
Nice staff
Clean rooms
Cons:
Inconsistent cleanliness
Limited amenities
Old room decor

Categories

Cleanliness
6.08
Multiple reviews mentioned issues with cleanliness, including dirty floors and unpleasant odors.
Service
8.55
Positive sentiments about the courteous staff were prevalent throughout the reviews.
Location
8.09
Mentioned as convenient in some reviews but also noted as being away from central attractions.
Room Quality
6.54
Mixed feedback about room quality, with mentions of old decor and some issues, but also comfortable beds.
Amenities
6.07
Some reviews highlighted missing amenities such as coffee machines and breakfast options.
Value for Money
7.53
Overall people felt the price matched the quality offered, despite some complaints.
Food and Beverage
6.08
Limited offerings led to some dissatisfaction, with no breakfast options provided.
Overall Experience
7.05
Generally satisfactory but with notable grievances affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:50

Property Description

Spacious Rooms with Free Wi-Fi
Hotel Citadelle offers spacious rooms with free Wi-Fi, providing guests with comfort and connectivity during their stay. The basic guest rooms are equipped with a cable TV, work desk, private bathroom, and hairdryers, ensuring a pleasant and convenient experience.

Convenient Amenities
Guests can enjoy complimentary local calls, copy/fax services, and free on-site parking, making their stay hassle-free and cost-effective. These amenities cater to both leisure and business travelers, enhancing their overall satisfaction.

Prime Location
Situated just 5 miles from Quebec City Jean Lesage International Airport, Hotel Citadelle is conveniently located near popular attractions such as Videotron Center, Old Quebec, and Family Dufour Cruises. With easy access to Valcartier Village, Montmorency Falls, and Vieux Quebec within a short drive, guests can explore the best of the region effortlessly.

Book your stay at Hotel Citadelle now to experience comfort, convenience, and prime location all in one place.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 1649 reviews
Cleanliness: 6.08
Service: 8.55
Location: 8.09
Room Quality: 6.54
Amenities: 6.07
Value for Money: 7.53
Food and Beverage: 6.08
Overall Experience: 7.05
A
Aziz • solo_traveller • ca
7
Pros:

Super service

Cons:

Pas de café dans les chambre

2026-07-25 • via Nuitee
S
Shaowei • family_with_children • ca
9
2026-07-25 • via Nuitee
F
France • couple • ca
8
OK pour 1 nuit ou 2.
Pros:

Relativement tranquille malgré la proximité des voies rapides. Propre, malgré que ce soit un peu vieillot.

Cons:

L’accueil: pas de bonjour, juste un « oui? ». Pas fort…. Idem pour le départ, pas de bonjour en arrivant au comptoir ni de merci. Ça mérite une amélioration.

2026-07-25 • via Nuitee
P
Plouffe • family_with_children • ca
3
Décevant et avec peur de transporter des punaises chez-nous.
Pros:

Le confort des lits.

Cons:

Senteur d'urine dans la salle de bain. Bestiole qui semblait être une punaise de lit découverte sur mon oreiller. Lendemain, piqûre dans le cou. Pas de frigo, pas de café.
PAS RECOMMANDABLE.

2026-07-25 • via Nuitee
V
Vijaykumar • couple • ca
5
It’s okay
Pros:

Convenient

Cons:

Good

2026-07-24 • via Nuitee
B
Ben • solo_traveller • ca
7
Review...............oh yes all right
Pros:

S/O

Cons:

N/A ............,....

2026-07-23 • via Nuitee
L
Lise • solo_traveller • ca
10
Tranquille
Pros:

Aucun déjeuner

2026-07-23 • via Nuitee
T
Tremblay • couple • ca
4
2026-07-22 • via Nuitee
J
Jean • couple • ca
7
2026-07-21 • via Nuitee
L
Louise • couple • ca
8
2026-07-21 • via Nuitee
C
caroline • family_with_children • ca
5
2026-07-20 • via Nuitee
K
Kuekem tanda • solo_traveller • ca
9
Pros:

L'accueil, l'espace propre et paisible.

Cons:

Le manque de café dans les chambres.

2026-07-20 • via Nuitee
B
Beatriz • couple • ca
8
2026-07-19 • via Nuitee
C
Chandru • extended_group • th
8
Pros:

Location. Easy access to highway

2026-07-19 • via Nuitee
J
Jean • solo_traveller • ca
6
Pros:

hotel un peu vieux mais acceptable

Cons:

l'eau dans la salle de bain ne s'evacue pas vite aussi bien du bain que du lavabp

2026-07-19 • via Nuitee
J
joseph • couple • ca
10
S’est bien été
Pros:

J’aime beaucoup

Cons:

J’apprécie toute la service et votre employée de nuit

2026-07-18 • via Nuitee
L
Lorraine • couple • ca
5
Personnel pas très sympathique
Pros:

Près de l’endroit où je devais aller

Cons:

Lavabo de salle de bain pas assez propre

2026-07-18 • via Nuitee
P
Patel • extended_group • ca
10
Pros:

Staff were very friendly and cooperative. And, place was very clean.

Cons:

Fridge was not getting cool in room.

2026-07-17 • via Nuitee
D
Denis • family_with_children • ca
8
2026-07-17 • via Nuitee
M
Marc • solo_traveller • ca
1
Très déçu
Pros:

Personnel gentil

Cons:

Très déçu, mauvaise odeur, pas de climatisation, très bruyant, pas de petit déjeuner, avons très mal dormi. Le personnel est gentil, mais nous ne sommes pas satisfait.

2026-07-17 • via Nuitee