Hotel Citadelle

Hotels
7 (1549 reviews)
4800 Boulevard Wilfrid-Hamel , Quebec City , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Value for money
Nice staff
Clean rooms
Cons:
Inconsistent cleanliness
Limited amenities
Old room decor

Categories

Cleanliness
6.08
Multiple reviews mentioned issues with cleanliness, including dirty floors and unpleasant odors.
Service
8.55
Positive sentiments about the courteous staff were prevalent throughout the reviews.
Location
8.09
Mentioned as convenient in some reviews but also noted as being away from central attractions.
Room Quality
6.54
Mixed feedback about room quality, with mentions of old decor and some issues, but also comfortable beds.
Amenities
6.07
Some reviews highlighted missing amenities such as coffee machines and breakfast options.
Value for Money
7.53
Overall people felt the price matched the quality offered, despite some complaints.
Food and Beverage
6.08
Limited offerings led to some dissatisfaction, with no breakfast options provided.
Overall Experience
7.05
Generally satisfactory but with notable grievances affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:50

Property Description

Spacious Rooms with Free Wi-Fi
Hotel Citadelle offers spacious rooms with free Wi-Fi, providing guests with comfort and connectivity during their stay. The basic guest rooms are equipped with a cable TV, work desk, private bathroom, and hairdryers, ensuring a pleasant and convenient experience.

Convenient Amenities
Guests can enjoy complimentary local calls, copy/fax services, and free on-site parking, making their stay hassle-free and cost-effective. These amenities cater to both leisure and business travelers, enhancing their overall satisfaction.

Prime Location
Situated just 5 miles from Quebec City Jean Lesage International Airport, Hotel Citadelle is conveniently located near popular attractions such as Videotron Center, Old Quebec, and Family Dufour Cruises. With easy access to Valcartier Village, Montmorency Falls, and Vieux Quebec within a short drive, guests can explore the best of the region effortlessly.

Book your stay at Hotel Citadelle now to experience comfort, convenience, and prime location all in one place.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 1549 reviews
Cleanliness: 6.08
Service: 8.55
Location: 8.09
Room Quality: 6.54
Amenities: 6.07
Value for Money: 7.53
Food and Beverage: 6.08
Overall Experience: 7.05
P
Pascale • couple • ca
8
2026-05-11 • via Nuitee
D
Désiré ariel • couple • ca
5
2026-05-11 • via Nuitee
F
Fabiola • couple • ca
1
Pros:

Buen precio

Cons:

No me regresaron los 100 dolares de depósito

2026-05-10 • via Nuitee
L
LMR • solo_traveller • us
9
2026-05-09 • via Nuitee
R
Renaud • solo_traveller • be
6
2026-05-05 • via Nuitee
M
Maryline • family_with_children • fr
8
2026-05-04 • via Nuitee
M
Marie-Josée • solo_traveller • ca
9
2026-05-03 • via Nuitee
D
Dominic • solo_traveller • ca
8
2026-05-01 • via Nuitee
S
Serge • solo_traveller • ca
4
2026-04-30 • via Nuitee
H
Hélène • couple • ca
7
Très bien dormi
Pros:

Confort du lit, l'arôme du café le matin, propreté, politesse du personnel, restaurants à proximité

Cons:

On nous a attribué une chambre déjà occupée en arrivant, c'est un peu choquant mais on nous a relogés immédiatement . Après, on se demandait si on n'allait pas avoir de la visite en notre absence... Faible insonorisation, mais clientèle respectueuse.

2026-04-27 • via Nuitee
D
Dumont • solo_traveller • ca
8
Pros:

Nous avons eu un séjour de deux nuits et lors de notre arrivée dans la journée, les serviettes avaient été changées.

Cons:

Rien, tout était parfait.

2026-04-25 • via Nuitee
A
André • solo_traveller • ca
6
2026-04-21 • via Nuitee
R
Ratthé • solo_traveller • ca
10
le confort était a la hauteur
Pros:

tout était parfait surtout le prix

Cons:

rien tout était tres bien

2026-04-17 • via Nuitee
F
FATIMA • family_with_children • ma
5
Pros:

Stationnement gratuit

Cons:

Ancien batiment non modernisé
Rien à faire à proximité

2026-04-14 • via Nuitee
K
Kingston • family_with_children • ca
7
2026-04-13 • via Nuitee
M
Martine • couple • ca
9
2026-04-13 • via Nuitee
E
Eslami • extended_group • ca
7
Pros:

Definitely worth the money you pay.

Cons:

We took the family room in the basement, it was definitely worth the money, but sometimes the sounds of upstaire (or splashes of water) came during the night.

2026-04-09 • via Nuitee
A
Advait • extended_group • ca
10
Pros:

Beautiful rooms with all basic amenities

2026-04-07 • via Nuitee
J
Joe • couple • ca
6
Tres Correcte pour le prix
Pros:

L utilisation de la télé pour écouter des nouvelles et se détendre un vrai casse tête, plus simple ... un déjeuner colonial i.e autoservice serait apprécié...

Cons:

Voir ci dessus

2026-04-06 • via Nuitee
A
Adamah • family_with_children • ca
8
2026-04-05 • via Nuitee