Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor check-in experience
Inconsistent cleanliness

Categories

Cleanliness
7.46
Issues with water temperature in the shower and stinky sink water.
Service
9.93
Staff were friendly and helpful, but check-in process had issues.
Location
9.97
Great location in the center of Almaty, close to cafes and restaurants.
Room Quality
7.92
Room quality was decent but undersized for a premium room and some wear noted.
Amenities
9.45
Amenities like the pool and wellness center were nice but spa was slightly outdated.
Value for Money
5.91
The price did not meet overall expectations based on service and room quality.
Food and Beverage
7.96
Breakfast spread was average and repetitive.
Overall Experience
9.43
Overall experience was good but marred by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:44

Property Description

Luxurious 5-Star Experience in the Heart of Almaty

Spa Retreat and Gourmet Dining - Indulge in the elegant spa and relish gourmet cuisine at the Oregano restaurant offering traditional Kazakh dishes and international specialties.

Relaxation and Wellness - Unwind in the indoor pool, hammam, hot tub, or modern gym. Enjoy a rejuvenating massage service during your stay.

Comfortable Rooms and Top-Notch Amenities - Stay in soundproofed rooms with a dressing room, wooden flooring, flat-screen TV, and exclusive toiletries. Benefit from Wi-Fi throughout the property.

Book your stay at the Dostyk Hotel for a truly exquisite experience in Almaty.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

8.5
Based on 311 reviews
Cleanliness: 7.46
Service: 9.93
Location: 9.97
Room Quality: 7.92
Amenities: 9.45
Value for Money: 5.91
Food and Beverage: 7.96
Overall Experience: 9.43
A
Amin • solo_traveller • ro
7
Pros:

English language proficiency should be addressed for the staff

2026-09-05 • via Nuitee
M
Melie • solo_traveller • us
8
Average
Pros:

Room was a good size

Cons:

It's aged. No concierge or help of any kind

2026-09-04 • via Nuitee
J
Jennifer • family_with_children • kz
8
2026-09-03 • via Nuitee
S
Sana • couple • ch
3
2026-09-03 • via Nuitee
M
Mohamed • solo_traveller • ae
6
2026-08-20 • via Nuitee
V
VASILY • family_with_children • ru
4
Cons:

Достаточно старый
Завтрак отеля 4 звезды

2026-08-19 • via Nuitee
A
Ahmed • solo_traveller • sa
7
Pros:

الموقع

Cons:

قديم + لا يوجد شطاف في الحمام

2026-08-18 • via Nuitee
• couple • kz
10
2026-08-12 • via Nuitee
A
Alexey • family_with_children • ru
7
Pros:

Хорошее расположение отеля

Cons:

Отель старый, среди ночи когда спишь может включиться свет в комнате.

2026-08-11 • via Nuitee
V
Valeria • couple • es
10
2026-08-11 • via Nuitee
V
VASILY • family_with_children • ru
6
Pros:

Расположение

Cons:

Мы проживали в люксе 2 взрослых, 2 ребенка.
Кровати неудобные.
Завтрак явно не на 5 звезд. 4 звезды
Номер "уставший"

2026-08-10 • via Nuitee
S
Segey • solo_traveller • kz
10
2026-08-07 • via Nuitee
A
Andrea • solo_traveller • ch
8
Lustig
Pros:

Stil

Cons:

Essen ok

2026-08-04 • via Nuitee
S
Serik • couple • kz
10
2026-08-03 • via Nuitee
D
Dmitrii • couple • gr
9
2026-07-22 • via Nuitee
V
Viacheslav • solo_traveller • cy
1
Не стоит этих денег
Pros:

Местоположение

Cons:

Очень уставший отель , не стоит этих денег, спа не работал 3 дня, вода грязная

2026-07-16 • via Nuitee
V
Viacheslav • solo_traveller • cy
4
Неожиданно плохо
Pros:

Удобное местоположение в центре города

Cons:

Отель точно уже не пять звёзд, снимал люкс, все краны или грязные или сломаны, кофе из пакетиков в номерах, спа все три дня не работал, потому что вода грязная и персонал ге рекомендовал плавать в бассейне. Завтрак посредственный для 5 звёзд. Цена в 300 евро за ночь не оправданна. Отель сильно уставший и видимо хозяин не хочет вкладываться в него.
Система кондиционирования и освещения давно устарела и морально и технически

2026-07-12 • via Nuitee
S
Simon • couple • au
8
2026-07-01 • via Nuitee
A
Arun • family_with_children • in
6
Brilliant location and honest, exceptional service marred by terrible peak-summer AC.
Pros:

Location (10/10): Absolutely brilliant, right in the heart of the upscale Golden Square. The surrounding area is filled with charming boutiques and quaint cafes, and the beautiful, tree-lined paths for pedestrians and electric scooters make exploring the neighborhood a real pleasure.
Service & Honesty: This is where the hotel truly shines. The front desk was incredibly flexible and understanding with billing. They didn't even ask for a penalty had I decided to check out 2–3 days early due to the AC issues (I ultimately stayed only because I couldn't find an acceptable alternative hotel). They were highly apologetic, and their compensatory gesture of a late checkout and a complimentary airport transfer was deeply appreciated.
Housekeeping Integrity: Most importantly, the housekeeping team found and returned my daughter’s expensive diamond earring left in the room after checkout. Commendable honesty.
Rooms & Facilities: The rooms are spacious, and the well-maintained gym, pool, steam, sauna, and excellent masseuse were highlights. The in-room landline phone was also great.
Dining Atmosphere: Breakfast is served in a well-spaced seating area with great tableware, offering a small but decent selection for non-vegetarians.

Cons:

Peak Summer Rating: 6/10 (Would be a 7/10 in non-peak seasons).
Terrible AC (The Dealbreaker): The air conditioning was beyond terrible and is the primary reason for the lower rating. The room temperature refused to go below 25°C, leaving us sweating on most nights and making the hotel virtually unstayable in peak summer. The mini-fridge also barely cooled.
Accessibility Issues: There is a 25-step climb to the lobby. I had to do a heavy "farmer’s walk" with luggage in both hands for the first 15 steps before a bellman arrived. Management seriously needs an AI monitoring system at the main gate to alert staff the moment new baggage arrives so they can assist immediately.
Room Glitches: While the extensive smart lighting setup is a nice touch, the software is glitchy—we couldn't selectively turn off the blinding spotlights directly above the bedhead. Additionally, the three-layered curtains were a workout to move and didn't cover from sides fully.
Dated Ambience: It has an older, medium-sized boutique feel—do not expect a modern 5-star chain. The grand, airy lobby desperately needs a refresh; the cheap-looking ceramic tile floor gives it a 3-star feel. The restaurants also require urgent renovation.
Poor Vegetarian Dining: Vegetarian options at breakfast are incredibly sparse, making it a no-go for veg travelers. Given that guests from the Indian subcontinent are completely or partly vegetarian, adding a few hot veg options when they are staying over wouldn't cost much but would go a long way in a giving them a good start to the day.

2026-06-17 • via Nuitee
Даулетова • solo_traveller • kz
10
2026-06-10 • via Nuitee