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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Currency exchange
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Babysitting/child services
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Valet parking
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Hammam
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Non-smoking throughout
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Private parking
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Sun terrace
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Private check-in/check-out
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Designated smoking area
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Accessible parking
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Street parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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Snack bar
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ATM/cash machine on site
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Water sport facilities on site
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Lower bathroom sink
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Outdoor furniture
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Pool cover
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Walking tours
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Breakfast takeaway containers
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Key card access
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Aerobics
Review Highlights
Categories
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Property Description
Luxurious 5-Star Experience in the Heart of Almaty
Spa Retreat and Gourmet Dining - Indulge in the elegant spa and relish gourmet cuisine at the Oregano restaurant offering traditional Kazakh dishes and international specialties.
Relaxation and Wellness - Unwind in the indoor pool, hammam, hot tub, or modern gym. Enjoy a rejuvenating massage service during your stay.
Comfortable Rooms and Top-Notch Amenities - Stay in soundproofed rooms with a dressing room, wooden flooring, flat-screen TV, and exclusive toiletries. Benefit from Wi-Fi throughout the property.
Book your stay at the Dostyk Hotel for a truly exquisite experience in Almaty.
A deposit may be required at the property.
Location
Guest Reviews
Местоположение
Очень уставший отель , не стоит этих денег, спа не работал 3 дня, вода грязная
Удобное местоположение в центре города
Отель точно уже не пять звёзд, снимал люкс, все краны или грязные или сломаны, кофе из пакетиков в номерах, спа все три дня не работал, потому что вода грязная и персонал ге рекомендовал плавать в бассейне. Завтрак посредственный для 5 звёзд. Цена в 300 евро за ночь не оправданна. Отель сильно уставший и видимо хозяин не хочет вкладываться в него.
Система кондиционирования и освещения давно устарела и морально и технически
Location (10/10): Absolutely brilliant, right in the heart of the upscale Golden Square. The surrounding area is filled with charming boutiques and quaint cafes, and the beautiful, tree-lined paths for pedestrians and electric scooters make exploring the neighborhood a real pleasure.
Service & Honesty: This is where the hotel truly shines. The front desk was incredibly flexible and understanding with billing. They didn't even ask for a penalty had I decided to check out 2–3 days early due to the AC issues (I ultimately stayed only because I couldn't find an acceptable alternative hotel). They were highly apologetic, and their compensatory gesture of a late checkout and a complimentary airport transfer was deeply appreciated.
Housekeeping Integrity: Most importantly, the housekeeping team found and returned my daughter’s expensive diamond earring left in the room after checkout. Commendable honesty.
Rooms & Facilities: The rooms are spacious, and the well-maintained gym, pool, steam, sauna, and excellent masseuse were highlights. The in-room landline phone was also great.
Dining Atmosphere: Breakfast is served in a well-spaced seating area with great tableware, offering a small but decent selection for non-vegetarians.
Peak Summer Rating: 6/10 (Would be a 7/10 in non-peak seasons).
Terrible AC (The Dealbreaker): The air conditioning was beyond terrible and is the primary reason for the lower rating. The room temperature refused to go below 25°C, leaving us sweating on most nights and making the hotel virtually unstayable in peak summer. The mini-fridge also barely cooled.
Accessibility Issues: There is a 25-step climb to the lobby. I had to do a heavy "farmer’s walk" with luggage in both hands for the first 15 steps before a bellman arrived. Management seriously needs an AI monitoring system at the main gate to alert staff the moment new baggage arrives so they can assist immediately.
Room Glitches: While the extensive smart lighting setup is a nice touch, the software is glitchy—we couldn't selectively turn off the blinding spotlights directly above the bedhead. Additionally, the three-layered curtains were a workout to move and didn't cover from sides fully.
Dated Ambience: It has an older, medium-sized boutique feel—do not expect a modern 5-star chain. The grand, airy lobby desperately needs a refresh; the cheap-looking ceramic tile floor gives it a 3-star feel. The restaurants also require urgent renovation.
Poor Vegetarian Dining: Vegetarian options at breakfast are incredibly sparse, making it a no-go for veg travelers. Given that guests from the Indian subcontinent are completely or partly vegetarian, adding a few hot veg options when they are staying over wouldn't cost much but would go a long way in a giving them a good start to the day.
Location is good, some nearby shops not too noisy. Staff are nice and accommodating.
Absence of services that are catered for families, such as children pool and kids center. Also toilets are not equipped with water washer. Closet doors made noise and need improvement.
Only location
Hotel itself
Swimming pool was good, great location, staff were helpful.
Rooms were dated, got quite hot and air con was unable to be adjusted for personal preference. Shower was a bit difficult to adjust and leaked. Bathroom sink also clogged but we had a second sink in room which was fine.
Spa pool sauna hammam service
Needs some renovation
Всё
Нет
Все было отлично, замечаний нет
Все устроило
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