Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor check-in experience
Inconsistent cleanliness

Categories

Cleanliness
7.46
Issues with water temperature in the shower and stinky sink water.
Service
9.93
Staff were friendly and helpful, but check-in process had issues.
Location
9.97
Great location in the center of Almaty, close to cafes and restaurants.
Room Quality
7.92
Room quality was decent but undersized for a premium room and some wear noted.
Amenities
9.45
Amenities like the pool and wellness center were nice but spa was slightly outdated.
Value for Money
5.91
The price did not meet overall expectations based on service and room quality.
Food and Beverage
7.96
Breakfast spread was average and repetitive.
Overall Experience
9.43
Overall experience was good but marred by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:44

Property Description

Luxurious 5-Star Experience in the Heart of Almaty

Spa Retreat and Gourmet Dining - Indulge in the elegant spa and relish gourmet cuisine at the Oregano restaurant offering traditional Kazakh dishes and international specialties.

Relaxation and Wellness - Unwind in the indoor pool, hammam, hot tub, or modern gym. Enjoy a rejuvenating massage service during your stay.

Comfortable Rooms and Top-Notch Amenities - Stay in soundproofed rooms with a dressing room, wooden flooring, flat-screen TV, and exclusive toiletries. Benefit from Wi-Fi throughout the property.

Book your stay at the Dostyk Hotel for a truly exquisite experience in Almaty.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for KZT 11,200 per person per night when using an existing bed.
    People 2 years old and over stay for KZT 11,200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 297 reviews
Cleanliness: 7.46
Service: 9.93
Location: 9.97
Room Quality: 7.92
Amenities: 9.45
Value for Money: 5.91
Food and Beverage: 7.96
Overall Experience: 9.43
A
Arun • family_with_children • in
6
Brilliant location and honest, exceptional service marred by terrible peak-summer AC.
Pros:

Location (10/10): Absolutely brilliant, right in the heart of the upscale Golden Square. The surrounding area is filled with charming boutiques and quaint cafes, and the beautiful, tree-lined paths for pedestrians and electric scooters make exploring the neighborhood a real pleasure.
Service & Honesty: This is where the hotel truly shines. The front desk was incredibly flexible and understanding with billing. They didn't even ask for a penalty had I decided to check out 2–3 days early due to the AC issues (I ultimately stayed only because I couldn't find an acceptable alternative hotel). They were highly apologetic, and their compensatory gesture of a late checkout and a complimentary airport transfer was deeply appreciated.
Housekeeping Integrity: Most importantly, the housekeeping team found and returned my daughter’s expensive diamond earring left in the room after checkout. Commendable honesty.
Rooms & Facilities: The rooms are spacious, and the well-maintained gym, pool, steam, sauna, and excellent masseuse were highlights. The in-room landline phone was also great.
Dining Atmosphere: Breakfast is served in a well-spaced seating area with great tableware, offering a small but decent selection for non-vegetarians.

Cons:

Peak Summer Rating: 6/10 (Would be a 7/10 in non-peak seasons).
Terrible AC (The Dealbreaker): The air conditioning was beyond terrible and is the primary reason for the lower rating. The room temperature refused to go below 25°C, leaving us sweating on most nights and making the hotel virtually unstayable in peak summer. The mini-fridge also barely cooled.
Accessibility Issues: There is a 25-step climb to the lobby. I had to do a heavy "farmer’s walk" with luggage in both hands for the first 15 steps before a bellman arrived. Management seriously needs an AI monitoring system at the main gate to alert staff the moment new baggage arrives so they can assist immediately.
Room Glitches: While the extensive smart lighting setup is a nice touch, the software is glitchy—we couldn't selectively turn off the blinding spotlights directly above the bedhead. Additionally, the three-layered curtains were a workout to move and didn't cover from sides fully.
Dated Ambience: It has an older, medium-sized boutique feel—do not expect a modern 5-star chain. The grand, airy lobby desperately needs a refresh; the cheap-looking ceramic tile floor gives it a 3-star feel. The restaurants also require urgent renovation.
Poor Vegetarian Dining: Vegetarian options at breakfast are incredibly sparse, making it a no-go for veg travelers. Given that guests from the Indian subcontinent are completely or partly vegetarian, adding a few hot veg options when they are staying over wouldn't cost much but would go a long way in a giving them a good start to the day.

2026-06-17 • via Nuitee
R
Robyn • solo_traveller • au
10
2026-06-10 • via Nuitee
Даулетова • solo_traveller • kz
10
2026-06-10 • via Nuitee
H
Hussain • family_with_children • sa
7
Central and classic hotel
Pros:

Location is good, some nearby shops not too noisy. Staff are nice and accommodating.

Cons:

Absence of services that are catered for families, such as children pool and kids center. Also toilets are not equipped with water washer. Closet doors made noise and need improvement.

2026-05-30 • via Nuitee
L
Lalitkumar • family_with_children • ae
1
Pros:

Only location

Cons:

Hotel itself

2026-05-29 • via Nuitee
R
rebecca • couple • au
6
Great location but slightly older hotel
Pros:

Swimming pool was good, great location, staff were helpful.

Cons:

Rooms were dated, got quite hot and air con was unable to be adjusted for personal preference. Shower was a bit difficult to adjust and leaked. Bathroom sink also clogged but we had a second sink in room which was fine.

2026-05-28 • via Nuitee
A
Alexander • solo_traveller • ru
9
2026-05-24 • via Nuitee
D
Dmitrii • solo_traveller • dk
8
2026-05-23 • via Nuitee
A
Alina • solo_traveller • fr
9
Pros:

Spa pool sauna hammam service

Cons:

Needs some renovation

2026-05-23 • via Nuitee
Колыбаев • solo_traveller • kz
10
Pros:

Всё

Cons:

Нет

2026-05-14 • via Nuitee
Александр • solo_traveller • kz
10
2026-05-13 • via Nuitee
D
Dana • solo_traveller • be
9
2026-05-12 • via Nuitee
F
Fatima • couple • kz
10
2026-05-12 • via Nuitee
D
Dana • solo_traveller • be
9
2026-05-12 • via Nuitee
A
Aiya • solo_traveller • kz
10
Pros:

Все было отлично, замечаний нет

Cons:

Все устроило

2026-05-02 • via Nuitee
N
Nicola • solo_traveller • it
8
2026-04-30 • via Nuitee
Z
Zhassulan • solo_traveller • kz
9
2026-04-29 • via Nuitee
Райхан • couple • kz
10
2026-04-24 • via Nuitee
C
cathyd • Couples • Jekyll Island, Golden Isles of Georgia, Georgia
6
2 night stay
Pros:

Our tour group spent two nights here. Rooms were okay, not great. You never know if the rooms groups get are on par with what else the hotel offers. Room temperature was too hot. No way to adjust thermostat to lessen heat. Bathroom was big with both tub and walk in shower, but shower door was not hung properly and scraped the floor so hard to open and close.
Breakfast buffet was weird. Foods that would normally be served warm/hot were cold on both mornings. The fish and rice on our last morning was cold like they just took it out of a refrigerator. Maybe the buffet heat mechanism was broken during our stay…who knows. The highlight was the fresh fruit and the freshly baked loaves of bread that came out each morning.
Location is a plus with a market and a couple good restaurants only a few blocks away.

2026-04-20 • via Tripadvisor
Марат • family_with_children • kz
4
Cons:

Устаревший интерьер, старая сантехника. Не соответствует уровню 5 звезд

2026-04-12 • via Nuitee