Muong Thanh Grand Ha Long Hotel

Hotels
•
Independent
6.6 (5 reviews)
No 7, Block 20, Dong Hung Thang, Ha Long, Quang Ninh , Ha Long , VN
84-203-3812468

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Fitness facilities
See all facilities

Review Highlights

Pros:
Beachfront location and sea views
Friendly/helpful staff (specific praise for Thanh)
Clean, spacious rooms and comfortable beds (for many guests)
Good/delicious dinner at on-site restaurant (reported by some)
Convenient central location near attractions, cable car, ferry and shopping
Varied/abundant breakfast reported by some guests
Family-appropriate room sizes
Great views from upper-floor rooms
Cons:
Unorganized or rude staff reported in several cases; language barriers at times
Pool issues: closed, dirty, or lacking proper maintenance
Bathroom problems: leaking bathtub, shower glass causing water to flood floor, broken shower fixtures
Broken or poorly functioning amenities (toaster, pool ladder, AC/lights)
Breakfast inconsistency: small buffet at times, empty plates, poorly cooked items
Rooms sometimes not properly prepared or guests sent to used rooms
No warning about closed facilities (e.g., pool)
Occasional noisy rooms or dark room decor reported

Categories

Cleanliness
6
Mixed: several guests praise clean, spacious rooms, but there are multiple reports of issues (leaking bathtub, shower glass flooding the bathroom, dirty/unclean pool, and at least one instance of being sent a used room).
Service
7.4
Mixed: many reviews highlight friendly, helpful staff (specific praise for an employee named Thanh), while others report rude or unorganized staff and language/communication problems at check-in or breakfast service.
Location
8.5
Strongly positive: repeatedly noted as beachfront/sea-view, close to cable car and ferry terminal, and centrally located for shopping and restaurants.
Room Quality
7.3
Generally good: rooms are described as spacious with comfortable beds and great bay views; however some guests experienced malfunctioning showers/taps, air-con or lights not working, and occasional room preparation issues.
Amenities
4.5
Negative: several mentions of the pool being closed or dirty, broken pool ladder, broken toaster, and other facility failures; guests also noted lack of notice when amenities (e.g., pool) were unavailable.
Value for Money
6.5
Mixed/neutral: some guests feel the sea view and location make the stay worthwhile, while others felt service and amenity problems reduced perceived value.
Food and Beverage
6
Mixed: some guests enjoyed a varied, abundant breakfast and delicious dinners; others reported limited breakfast offerings, empty buffet plates, poorly prepared items (e.g., poached eggs), and equipment failures (toaster).
Overall Experience
6.6
Overall mixed: several excellent stays with standout staff and views, but recurring service lapses and amenity/cleanliness problems lead to uneven experiences across guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-04 12:16

Property Description

Discover a slice of paradise at Muong Thanh Grand Ha Long Hotel, where stunning views and unmatched amenities await.

Recreation and Relaxation
Unwind in our modern fitness center, take in breathtaking sights from our terrace, or stroll through our lush garden. Experience leisure like never before.

Delicious Dining Options
Savor exquisite international cuisine at Blue Pearl restaurant or enjoy the convenience of room service. Our bar/lounge is the perfect spot for quenching your thirst after a day of adventure.

Exceptional Facilities
Whether you’re here for business or leisure, our conference center and meeting rooms are fully equipped to cater to your needs. Enjoy complimentary WiFi, dry cleaning services, and a 24-hour airport shuttle for your convenience.

Book your stay at Muong Thanh Grand Ha Long Hotel now and make unforgettable memories!

Important information:

Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and barbecue grills.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HPH

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

6.6
Based on 5 reviews
Cleanliness: 6
Service: 7.4
Location: 8.5
Room Quality: 7.3
Amenities: 4.5
Value for Money: 6.5
Food and Beverage: 6
Overall Experience: 6.6
B
Beatriz Judith • solo_traveller • ar
10
Excelente hotel frente al mar
Pros:

La ubicación. Las vistas. El baño vidriando con vista al mar. El desayuno buffet.

Cons:

Nada

2026-05-28 • via Nuitee
A
Atmaram • solo_traveller • mu
9
EXCELLEENT
Pros:

ONE DAY BEFORE MY CHECK OUT A STAFF NAME THANH ASK ME WHICH CURRY WOULD YOU LIKE I TOLD HER A CHICKEN CURRY . ON MY LAST NIGHT AT BREAKFAST SHE SUPPLY ME THE CHICKEN CURRY IT WAS VERY DELICIOUS I HIGHLY APPRECIATE.I WILL STAY AGAIN IN THE PROPERTY AGAIN.

Cons:

ALL IS OK

2026-05-25 • via Nuitee
D
David • couple • au
1
Won’t stay there again
Pros:

Nothing

Cons:

Rude staff, couldn’t speak my language

2026-04-28 • via Nuitee
H
Hùng • couple • vn
10
2026-04-27 • via Nuitee
L
lee • family_with_children • au
3
Dont stay here
Pros:

Nothing to like

Cons:

Check in was rude
Breakfast 3 chefs did not know how to poach an egg
The toaster was broken and could only produce warm bread.
Shower was broken with 2 styles of taps
Air con and lights did not work when we entered the floor/ room.
Im glad we only stayed for 5 hours until our other hotel room was available

2026-04-03 • via Nuitee
J
Janina • couple • de
9
Hotel mit Zimmern mit toller Aussicht
Pros:

Großes Hotel mit geräumigen, sauberen Zimmern und bequemem Bett. Die Aussicht in den oberen Zimmern ist sehr schön, mit Blick auf das Meer und die Seilbahn.
Lage ist prima, wenn man mit der Seilbahn fahren möchte und in der Nähe des Schiffterminals sein möchte.
Abendessen war sehr lecker. Aufgrund des Tetfestes waren wir fast du einzigen Gäste und trotzdem war abends alles verfügbar.

Cons:

Personal war super unorganisiert, wir wurden zuerst in ein benutzes Zimmer geschickt. Keiner wusste so recht was zu tun war.
Das Frühstücksbuffet war sehr klein und überschaubar, dies war aber vermutlich dem Tetfest geschuldet, weil kaum Gäste da waren.

2026-03-15 • via Nuitee
K
kh_nhlinhq2023 • Solo travel
10
good
Pros:

I had a wonderful stay at this hotel. The staff were incredibly friendly and helpful, always making sure we were comfortable. The room was clean, spacious, and well-equipped with everything we needed. The location was also perfect, close to many attractions and restaurants. I would definitely stay here again!

2026-02-24 • via Tripadvisor
O
OnAir65034281475 • Solo travel
10
My stay at this hotel truly exceeded all expectations. From the moment I entered the lobby, the atmosphere feel like hom
Pros:

A Truly Exceptional Stay in the Heart of the City

2026-02-24 • via Tripadvisor
M
Marie • couple • cz
6
2026-02-24 • via Nuitee
M
melanie • couple • fr
9
Pros:

Magnifique vue
Très bonne literie
Propreté
Amabilité du personnel
Petit déjeuner très varié

Cons:

La douche est magnifique : elle a vue sur la baie.
Mais le verre n’est pas mis comme il faut : l’eau envahie la salle de bain. Dommage.

2026-02-14 • via Nuitee
S
Song Tu • family_with_children • vn
8
Kỳ nghỉ khá tuyệt
Pros:

Hướng phòng view biển rất đẹp, đáng giá và nên trải nghiệm.

Cons:

Nhà vệ sinh không có bồn; trang trí tối nên khá u ám

2026-01-28 • via Nuitee
2
272land • Friends getaway
10
I will take the consideration to experience again when I have the other opportunities.
Pros:

Good service and nice room, still noisy but it is acceptable. Centre location and convenience for shopping, restaurant....

2026-01-27 • via Tripadvisor
A
Anna • couple • it
9
Pros:

Staff molto gentile e preparato. Colazione molto abbondante e buona, ci è piaciuta anche la cena presso il ristorante interno.
Camera molto curata con bellissima vista sulla baia

Cons:

Non siamo stati avvertiti che la piscina fosse chiusa

2026-01-27 • via Nuitee
L
Lan • family_with_children • vn
6
Pros:

Phòng ổn, phù hợp gia đình 4 người

Cons:

Bể bơi bẩn, hỏng thang leo lên
Ăn sáng tệ, thái độ pv ở phòng ăn sáng k niềm nở

2026-01-19 • via Nuitee
X
Xuân • family_with_children • vn
8
2026-01-19 • via Nuitee
T
THI HONG NHI • family_with_children • vn
7
Vị trí thuận tiện để di chuyển tham quan ban ngày và cả giải trí về đêm. Nhân viên nhiệt tình. Thanks Ks nhé ^^
2026-01-19 • via Nuitee
C
cedric • family_with_children • fr
5
Pros:

le personnel

Cons:

l'emplacement de l'hotel est dans une zone désertique ... ville fantôme, horrible!
petit dejeuner correct si on arrive avant "les bus" de touriste, sinon les plateaux sont vides...
La propreté de la chambre ...
La baignoire qui fuit...

2026-01-12 • via Nuitee
H
Hei Mun • solo_traveller • sg
7
Pros:

Beautiful view of Ha Long Bay. Clean and decent room and bathroom. Friendly housekeeping staff. Gym is small but usable with a beautiful bayview. Room service was good. Ten minutes ride to Ha Long city.

Cons:

Breakfast ends too early at 9am. Breakfast area, lobby are not air-conditioned. Safety wise on the poorer side due to lack of cctvs, lack of identification to use hotel lifts, hotel corridors quite dim.

2025-10-11 • via Nuitee
H
Hoang Hai • family_with_children • vn
8
2025-10-10 • via Nuitee
D
Dong • family_with_children • vn
8
Pros:

Vị trí tiện lợi

2025-09-01 • via Nuitee