Shells Apartments

Hotels
8.2 (206 reviews)
85-99 ocean beach road , Sorrento , au

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Great location
Spacious apartments
Cons:
Cleanliness issues
Appliances not functioning properly

Categories

Cleanliness
7.7
There were several mentions of cleanliness issues, such as not being cleaned properly and stains on the floor.
Service
8.7
Service was mentioned positively in several reviews, though there were slight issues with response times.
Location
9.2
The location received consistent praise across reviews, highlighting its convenience and central setting.
Room Quality
7.2
Some reviews mention dated rooms and issues with appliances, indicating a need for updates.
Amenities
7.7
There were mentions of broken appliances and insufficient supplies, affecting overall satisfaction.
Value for Money
8.2
Overall value was deemed fair based on location and space, despite some drawbacks.
Food and Beverage
8.2
No specific food and beverage comments, rated based on standard expectations for this hotel tier.
Overall Experience
8.7
Despite the issues mentioned, many guests enjoyed their stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:44

Property Description

Luxurious Spa Bath

Indulge in relaxation with our spa bath feature, perfect for unwinding after a day of exploring Sorrento and its surroundings.

Fully Equipped Kitchen

Feel at home in our apartments with a kitchen equipped with modern amenities such as a dishwasher, oven, microwave, and kettle for your convenience.

Sun Terrace for Relaxation

Enjoy the sunny weather and breathtaking views at our sun terrace, a perfect spot to soak up the sun or unwind with a book.

Experience the ultimate comfort and convenience at Shells Apartments. Book now for a memorable stay in Sorrento!

Important information:

Please note that standard room configurations are 1 king-size bed in the master bedroom, and 2 single beds in the 2nd and 3rd bedrooms. Alternative combinations can be arranged on request. Please contact the property for further information using the contact details found on the booking confirmation.

Please note that in the 1-bedroom apartment, laundry facilities are only available for stays of 5 nights or more.

All guests must provide a copy of their Covid double vaccination certificate. Failure to do so, will result in cancelation of the bookingPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 206 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 8.2
Overall Experience: 8.7
J
Jasminka couple au
7
Overall loved the location and enjoyed having a drink on the balcony.
Pros:

Actual apartment was OK, however we had some issues unlocking the door.

Cons:

We experienced significant amount of noise and loud music until late into the night and also through the night, both nights, as there was a group of young people staying in the apartment next to us.
Parking did not have marked bays so we were unsure as to where exactly to park.

2026-07-08 via Nuitee
M
Murphy family_with_children au
10
2026-06-09 via Nuitee
W
Wayne family_with_children au
9
Fabulous, convenient, clean apartment, super comfortable for our family.
Pros:

Great location, very central to shops and restaurants and walking to booth beaches. Lots to do and see. Lovely clean, light apartment with views across main street.

Cons:

Stairs at both front and rear access made suitcase carrying a bit tough, but worth it when we were settled in.

2026-05-25 via Nuitee
K
Kathryn solo_traveller au
8
Pros:

The apartment and the location were great and ideal for my purposes. I enjoyed very much and woudl stay again. Everything else was very comfortable - thank you

Cons:

The only troublesome issue given the beautiful windows and vistas was that a number of the cords on the blinds were broken. Some pullstrings worked and some didn't. Given the windows are such a lovely feature I woudl recommend having these fixed

2026-04-28 via Nuitee
B
Beverley couple au
9
Very convenient location and comfortable.
Pros:

Central location! Bedroom at the rear is an excellent idea, very quiet and peaceful!

Cons:

No significant dislikes.

2026-04-27 via Nuitee
G
Gumnior solo_traveller au
8
I enjoyed my stay at Shells and would use this rental again.
Pros:

It’s a lovely, clean, and light-filled apartment with everything I needed, including free parking. The location was exceptional—I absolutely loved it. Situated right on the main street of Sorrento, it places you in the heart of everything. I was in town for the writers festival and could easily walk everywhere, without needing to use my car at all. It was very convenient.

Cons:

The walls of the apartment are quite thin, and noise from neighbouring rooms is easily heard.
When I took a blanket from the wardrobe to place on the bed, I found it was riddled with moth holes and fraying at the edges, which was a bit off-putting.
Unlike many rentals, there was no body wash provided in the shower at Shells, so I had to purchase my own.
I also requested an invoice for my stay on several occasions, but I am still waiting to receive it.

2026-04-26 via Nuitee
J
Julie couple au
10
Great location- really enjoyed our stay.
Pros:

Central location- just brilliant. Spacious apartment with everything you need. Large comfortable king sized bed. We really enjoyed our stay.

2026-04-23 via Nuitee
C
Christina solo_traveller au
8
2026-04-21 via Nuitee
L
Lucas extended_group au
10
Excellent location and a comfortable amount of space.
Pros:

It was spacious, had an outdoor area and was close to the centre on Sorrento.

Cons:

Disposing of rubbish was problematic without a bin in the car park.

2026-04-20 via Nuitee
solo_traveller au
10
2026-04-10 via Nuitee
G
Gavin couple au
8
We loved our stay at Shells Apartments and would visit again. Highly recommended.
Pros:

Location / Space / On site parking

Cons:

Access to the bath and taps was challenging (high step and reaching out to open and close taps were difficult).
The dishwasher did not work - cleaning staff tried to help.

2026-04-08 via Nuitee
A
AUGUSTO couple mx
8
Pros:

Ubicacion

Cons:

Estaba un poco caro y las instalaciones necesitan mantenimiento

2026-04-06 via Nuitee
N
Nicole extended_group au
7
Pros:

Location was fantastic, car park comfortable beds

Cons:

6 person stay but only 3 chairs at table
2 wine glasses

2026-03-09 via Nuitee
S
Sherree couple au
7
Was nice but lacks atmosphere and comfort feel .Hotel Room vibes
Pros:

locality

Cons:

the bed was hard ,and only one pillow each .There was a knocking noise coming from one of the doors up the hall way Also no ice cubes in the freezer to make ice .

2026-02-23 via Nuitee
J
Jason extended_group au
1
I would not stay here again
Pros:

Close and central

Cons:

We arrived at the apartment to find it had not been cleaned since the previous guests checked out.

We were then instructed to inspect two alternative rooms, both of which were also in an unacceptable condition.

The property manager later advised that they believed our arrival was scheduled for the following day. However, all prior communication clearly confirmed our check-in for the correct date.

As a result this error and the lack of basic cleanliness across multiple rooms, our check-in experience fell well below an acceptable standard. The general condition of the building was poor. The outdoor table on the balcony was covered in dust and cobwebs, further indicating a lack of cleaning and maintenance.

2026-02-08 via Nuitee
E
Elizabeth extended_group gb
9
2026-01-28 via Nuitee
S
Sarah family_with_children au
10
We thoroughly enjoyed our stay and the convienance of being located in the Main Street.
Pros:

Location is fantastic !!!

Cons:

Some of the stair treads need to be secured as for an elderly person they are a bit wobbly.

2026-01-27 via Nuitee
A
Amy family_with_children au
7
2026-01-26 via Nuitee
A
Anita family_with_children au
8
Awesome experience, nice area, quiet, clean,
Pros:

Clean, quiet, nice, it’s perfect for relaxing.

Cons:

Just doesn’t have a lift or prams accessibility.

2026-01-19 via Nuitee
R
Ryan couple au
8
Really nice apartment, would stay there again
Pros:

On the main strip and walking distance to shops

Cons:

There was a couple of stains on the floor (or could have just been cleaned as they felt a tiny bit damp)

2026-01-19 via Nuitee