Quest Auckland Serviced Apartments

Hotels
Quest Apartment Hotels
8.7 (2097 reviews)
363 Queen Street , Auckland , nz

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Maintenance issues
Unpleasant shower experience

Categories

Cleanliness
8.16
Some reviews mentioned the cleanliness was good, but others highlighted maintenance issues.
Service
9.13
Many reviews praised the friendly and helpful staff.
Location
9.17
Multiple reviews indicated a great central location.
Room Quality
8.62
Rooms were generally described as spacious and comfortable.
Amenities
8.15
Basic amenities were available but some lacked renovation.
Value for Money
8.61
Overall considered fair value for the location and space provided.
Food and Beverage
8.66
No specific mentions but average offered service quality.
Overall Experience
9.13
Generally positive reviews indicate a good overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:59

Property Description

Private Balcony with Stunning Views
Enjoy breathtaking park or city views from your own private balcony at Quest Apartments Auckland. Whether you prefer the serene greenery of the park or the bustling cityscape, our balconies provide the perfect spot to unwind and take in the scenery.

Convenient Location in Auckland CBD
Situated on Queen Street in the heart of Auckland's Central Business District, Quest Serviced Apartments offer easy access to popular attractions such as the Civic Theatre and Viaduct Harbour. With Auckland Airport just a 25-minute drive away, our location is ideal for both business and leisure travelers.

Modern Amenities and Comfort
Relax in our modern apartments equipped with a kitchenette or kitchen, perfect for preparing your own meals. Each apartment also features a cozy seating area with cable TV for your entertainment. The spacious bathroom includes a hairdryer and complimentary toiletries for your convenience.

Book your stay at Quest Apartments Auckland now for a memorable experience in the vibrant city of Auckland!

Important information:

Please note that Quest Auckland Serviced Apartments requires a valid photo ID and full payment upon check in.

Please note that Quest Auckland Serviced Apartments requires a credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

Please note that there is a 4% charge when you pay with a American Express credit card and a 2% charge when you pay with a Visa/MasterCard or Paywave Please note that there will be no housekeeping service on public holidays. Servicing of rooms is as follows:

1 night stays - Serviced daily

2-4 night stays - Serviced every second day

5+ night stays - Serviced twice weekly

Limited Housekeeping Servicing during Covid, Please see/ask Reception for updated servicing hours and days.

Please make sure the booking guest name matches ID passports or NZ driving license and Card details given, Reception will request to see Card and ID upon arrival.

Bathroom Refurnishments Start April 2024 .Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for NZD 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 30 per day.

Location

Guest Reviews

8.7
Based on 2097 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
J
Jill solo_traveller nz
8
Very enjoyable.
Pros:

Location handy.
11am check out was good… some places 10am.

Cons:

Not having sky was a shame as lots of good sport on when I stayed.

2026-07-24 via Nuitee
A
Angela Moke solo_traveller nz
10
Amazing place to stay, highly recommend!
Pros:

The lady who checked us in was amazing. So friendly and helped us with everything we wanted to know. The rooms were clean and well equipped. The bathroom was a decent size. It was in a perfect location for a quick walk to our conference at the Aotea Centre.

Cons:

The main door to our room couldn't be hooked open, so bringing our bags in and out was a bit hard trying to hold the door open while going in and out.

2026-07-22 via Nuitee
H
Henry family_with_children nz
8
Pros:

Two bedroom unit easily fitted the five of us.

Cons:

As there were 5 of us, there was not enough coffee or tea.

2026-07-22 via Nuitee
M
Marg extended_group nz
8
Pros:

Great location, only a few minutes walk from the concert we attended in the Auckland Town Hall

Cons:

Had some trouble finding the place, the street number given by the hotel in an email didn't match up with my car maps. Stopped and phoned reception and were given better directions but it would have been very helpful to know (from the initial directions emailed and from the reception person on the phone) that there is a median barrier on the road outside the property, so you can only turn into the place if travelling down Queen St, towards the harbour.

2026-07-20 via Nuitee
J
Jenny couple nz
8
2026-07-18 via Nuitee
M
Maria solo_traveller nz
7
Great week long stay
Pros:

Location was perfect for us. Full kitchen and spacious.

Cons:

We were on the left-hand side of the building, so it was a bit dark all the time.

2026-07-18 via Nuitee
L
Loli on the road family_with_children es
9
Excellent spot for families
Pros:

Very nice and spacious family room, clean and well equipped, very convenient location - very central.

Cons:

Sound proofing could be better. We were on the 13th floor and still could hear loud music from cars passing by.

2026-07-16 via Nuitee
M
Mika couple ca
9
Great location, spacious clean accommodations
Pros:

Location is fantastic. Full kitchen and living area plus dining and study. Separate bedroom with a modern bathroom and full size laundry washer and dryer.

Cons:

Only one elevator was operating for the 5 nights, as they were having work done. It was a bit inconvenient at times so we often used stairs.

2026-07-15 via Nuitee
M
Michelle Andrew family_with_children nz
9
Pros:

Two bedroom apartment was very spacious, and ideal for a family of four.
Location was great, short walk into centre of city and restaurants.
Would stay again

2026-07-13 via Nuitee
H
Helen solo_traveller nz
7
Cons:

Noise from street
Bathroom could have been cleaner and paint work pretty tired

2026-07-12 via Nuitee
J
Jackie D couple nz
9
Handy place to stay
Pros:

Nice little apartment, well equipped, bed was comfortable. Staff & location were great. Good value for money.

2026-07-12 via Nuitee
M
Michael family_with_children au
9
2026-07-10 via Nuitee
K
Karen extended_group nz
10
Stress free stay
Pros:

Proximity to airport

Cons:

Nothibg

2026-07-09 via Nuitee
S
SurgeTawera family_with_children nz
10
2026-07-06 via Nuitee
L
leilani solo_traveller pf
10
2026-07-06 via Nuitee
X
Xiaodan family_with_children au
8
2026-07-04 via Nuitee
S
Sarah solo_traveller au
8
2026-07-01 via Nuitee
K
Kikiwa extended_group nz
7
2026-06-30 via Nuitee
J
josaia solo_traveller au
10
2026-06-28 via Nuitee
N
Noji couple jp
7
満足
Pros:

掃除が行き届いていて、料金に比べて広い部屋でした。
設備も充実していました。

Cons:

特になし

2026-06-28 via Nuitee