Quest on Queen Serviced Apartments

Hotels
•
Quest Apartment Hotels
8 (1744 reviews)
62 Queen Street , Auckland , nz

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Convenient
Cons:
Cleanliness issues
Noisy at times
Odors in room

Categories

Cleanliness
6.96
Several reviews indicated cleanliness issues, notably with kitchen and bathroom areas.
Service
8.43
General sentiment was positive, though a few suggested service could be improved.
Location
8.97
Multiple reviews praised the hotel's convenient and central location.
Room Quality
7.42
While some rooms were well-furnished, others noted issues with odors and maintenance.
Amenities
8.45
Amenities received positive remarks with no significant concerns mentioned.
Value for Money
7.91
Most reviews felt the establishment offered good value for the location.
Food and Beverage
7.96
No specific comments mentioned, assumed standard for this hotel tier.
Overall Experience
7.93
Overall satisfaction was indicated as good, with mixed feedback on various aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:57

Property Description

Luxurious Self-Contained Apartments
Quest Serviced Apartments on Queen provide a luxurious alternative to traditional hotel accommodation with fully self-contained apartments for short or extended stays. Each spacious apartment features a fully equipped kitchen, private laundry, and a large living room with a dining area. Enjoy the city views from your balcony during your stay.

Convenient Services and Amenities
Guests at Quest Serviced Apartments on Queen can take advantage of free WiFi, a pantry shopping service, and restaurant chargeback options at nearby establishments. Additional services include secretarial assistance, babysitting, and a tour desk to enhance your stay.

Prime Central Location
Situated in Auckland CBD, just a 5-minute walk from Viaduct Harbour, the apartments are centrally located near the city's commercial, shopping, and entertainment districts. With Britomart Train Station a mere 100 meters away, exploring Auckland's attractions like Vector Arena and Aotea Square Markets is convenient for guests.

Book your stay at Quest Serviced Apartments on Queen for a memorable Auckland experience.

Important information:

Please note that there is a 2.5% surcharge when you pay with a VISA, Mastercard or AMEX credit cards.
Please note that there is a 3.5% surcharge when you pay with any other credit card.

Please note that this property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.

First nights charge will be pre-authorised 72 hours prior to arrival. The authorised amount will be released/cancelled upon departure.

We are delighted to share that the property’s lift renovation was completed in May 2026, and we are now welcoming reservations once again to provide you with an enhanced stay experience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs NZD 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 10 per person per night when using an available cot.
    People no matter the age stay for NZD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1744 reviews
Cleanliness: 6.96
Service: 8.43
Location: 8.97
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
P
paul • solo_traveller • nz
9
Pros:

Close to the port and shopping

Cons:

Not much I didn't like

2026-06-18 • via Nuitee
K
Kat Rodil • solo_traveller • nz
8
Weekend Getaway
Pros:

Great location, good sized rooms, smart use of space, provisions for the kitchenette and laundry, strong wifi, helpful, friendly staff

Cons:

Street was a bit noisy but that was expected, extra fees for parking

2026-06-18 • via Nuitee
H
hilda • couple • nz
7
2026-06-17 • via Nuitee
M
Myrn • solo_traveller • nz
9
Very good, 2nd time stayed
Pros:

Convenient, staff friendly and efficient

2026-06-16 • via Nuitee
F
Felicity • couple • au
8
2026-06-12 • via Nuitee
E
Emeline • couple • nc
10
2026-06-11 • via Nuitee
C
Celia • extended_group • nz
8
2026-06-10 • via Nuitee
M
Marinne • extended_group • nc
8
2026-06-10 • via Nuitee
T
Taituha • couple • nz
8
2026-06-08 • via Nuitee
S
Sileye • solo_traveller • nz
9
Pros:

Perfect stay, close to where we were going. Helpful, friendly reception. Good size room with kitchen

2026-05-31 • via Nuitee
S
Sonja • couple • nz
10
2026-05-29 • via Nuitee
M
Michael • solo_traveller • us
10
Very Happy
Pros:

Great location, good sized apartment, near attractions and the Harbour. The staff is friendly.

Cons:

A minor criticism is that the television has limited channels. However, it has You Tube, which is a major plus.

2026-05-29 • via Nuitee
A
Annette • solo_traveller • nz
8
Pros:

Comfortable and location good

Cons:

Lift breaking down and having to walk up to 12th floor.

2026-05-28 • via Nuitee
L
Leigh • solo_traveller • nz
6
2026-05-25 • via Nuitee
C
colin • solo_traveller • nz
10
Pros:

Great room,

Cons:

Nothing

2026-05-22 • via Nuitee
D
Deni • family_with_children • nz
7
Pros:

Location

Cons:

That the room was not serviced and the lift wasnt working

2026-05-18 • via Nuitee
S
Scott • couple • nz
9
2026-05-13 • via Nuitee
L
Lawrence • couple • gb
8
Incredible location - lovely place for a one night Auckland stop over. Would 10/10 recommend
Pros:

Brilliant location, exactly what we needed before our flight the next morning. Nice and spacious and clean. Was great to be able to use the washing machine after a week of campervaning

Cons:

Such a picky comment, but the only thing we would say would be the lightly was slightly strange. Couldn’t really put my finger on it. It was either darkness, or sterile hospital feeling - which was amplified at night.

2026-04-25 • via Nuitee
M
Murray • couple • nz
8
Our stay was amazing and all that we needed for my birthday.
Pros:

I loved everything. We booked a room, but had to arrange for another. The view was amazing. Bed was comfortable and warm. Service was great. Staff was great.

Cons:

There was no body wash in the dispenser but we just used the shampoo and conditioner. The room we booked wasn't the room we got but we got to get it in the end.

2026-04-20 • via Nuitee
E
Edward • couple • nz
5
Fantastic location but needs a refresh
Pros:

Love the location as it is close to the main transport hub comprising the train station and various bus terminals.
Comfortable bed that gave us good night sleeps.

Cons:

The shower in our room leaked when taking a shower, and to make situation worse the usual towel for the floor was not provided on the first night (one was provided the next day). Had to use a bath towel to soak up the leak that flowed to the entrance way.
Couldn't watch broadcast TV (TV One, Two and Three) as the antenna cable was not connected to the TV because it was broken. Didn't report it because I did not have the confidence that it would be fixed as there appeared to be only one staff, the receptionist.
A rack to drain the dishes after hand washing them would have been helpful.

2026-04-06 • via Nuitee