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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Grocery deliveries
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Wheelchair accessible
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Lower bathroom sink
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Security alarm
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Television in common areas
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Express check-in
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Garage
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Self-Contained Apartments
Quest Serviced Apartments on Queen provide a luxurious alternative to traditional hotel accommodation with fully self-contained apartments for short or extended stays. Each spacious apartment features a fully equipped kitchen, private laundry, and a large living room with a dining area. Enjoy the city views from your balcony during your stay.
Convenient Services and Amenities
Guests at Quest Serviced Apartments on Queen can take advantage of free WiFi, a pantry shopping service, and restaurant chargeback options at nearby establishments. Additional services include secretarial assistance, babysitting, and a tour desk to enhance your stay.
Prime Central Location
Situated in Auckland CBD, just a 5-minute walk from Viaduct Harbour, the apartments are centrally located near the city's commercial, shopping, and entertainment districts. With Britomart Train Station a mere 100 meters away, exploring Auckland's attractions like Vector Arena and Aotea Square Markets is convenient for guests.
Book your stay at Quest Serviced Apartments on Queen for a memorable Auckland experience.
Please note that there is a 2.5% surcharge when you pay with a VISA, Mastercard or AMEX credit cards.
Please note that there is a 3.5% surcharge when you pay with any other credit card.
Please note that this property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.
First nights charge will be pre-authorised 72 hours prior to arrival. The authorised amount will be released/cancelled upon departure.
We are delighted to share that the property’s lift renovation was completed in May 2026, and we are now welcoming reservations once again to provide you with an enhanced stay experience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Public parking is possible at a location nearby (reservation is needed) and costs NZD 40 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for NZD 10 per person per night when using an available cot.
People no matter the age stay for NZD 30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Great location, good sized apartment, near attractions and the Harbour. The staff is friendly.
A minor criticism is that the television has limited channels. However, it has You Tube, which is a major plus.
Comfortable and location good
Lift breaking down and having to walk up to 12th floor.
Great room,
Nothing
Location
That the room was not serviced and the lift wasnt working
Brilliant location, exactly what we needed before our flight the next morning. Nice and spacious and clean. Was great to be able to use the washing machine after a week of campervaning
Such a picky comment, but the only thing we would say would be the lightly was slightly strange. Couldn’t really put my finger on it. It was either darkness, or sterile hospital feeling - which was amplified at night.
I loved everything. We booked a room, but had to arrange for another. The view was amazing. Bed was comfortable and warm. Service was great. Staff was great.
There was no body wash in the dispenser but we just used the shampoo and conditioner. The room we booked wasn't the room we got but we got to get it in the end.
Love the location as it is close to the main transport hub comprising the train station and various bus terminals.
Comfortable bed that gave us good night sleeps.
The shower in our room leaked when taking a shower, and to make situation worse the usual towel for the floor was not provided on the first night (one was provided the next day). Had to use a bath towel to soak up the leak that flowed to the entrance way.
Couldn't watch broadcast TV (TV One, Two and Three) as the antenna cable was not connected to the TV because it was broken. Didn't report it because I did not have the confidence that it would be fixed as there appeared to be only one staff, the receptionist.
A rack to drain the dishes after hand washing them would have been helpful.
Excellent location! Great amenities! Enjoyed our stay!
Very centrally located, secure building at night, loved it had cooking / laundry facilities. Great block out curtains in the bedroom and when the windows closed, very little noise.
The location was fantastic. The apartment had everything we needed. Comfy couch and nice 2 seater dining table. Kitchen was well appointed with plenty of cupboard spaces and utensils. Bathroom was a good size with largish shower recess, washing machine and dryer. Bed was comfortable and a good amount of cupboard scace. The elevator was a good size.
A few minor points. Bedroom sheer curtains needed replacing. Toilet roll holder awkwardly located. The bedroom cupboard sliding door would not stay on it's bottom roller.
Fantastic central location, spacious, clean, reasonably comfortable lounge and bed, good kitchen, mobility bathroom with handles, no steps. Security access. Mattress topper provided on request for comfort. Helpful staff member.
Some damaged tiles and poor maintenance. Slowish lift. Expensive but ok for central city.
Nothing
My partner and I booked a weekend stay and were disappointed from the moment we arrived. The reception, lifts, and room were all tired and run-down — not what we expected for the price.
The bigger issue was noise. Nobody warned us that several loud nightclubs operate directly below the hotel. With only single-glazed windows, the bass was so intense the bed vibrated, and the clubs don't close until 4am. When I called reception at midnight to request a room move, I was told nothing could be done until morning — unhelpful when you're trying to sleep.
We gave up and checked out the next morning, only to then face 8am construction noise that made sleeping in impossible anyway.
To make matters worse, we'd pre-booked two nights' parking through the hotel but were charged an extra $72 by Wilson Parking on departure due to an unclear ticket validation process that nobody explained to us. We're now having to chase a refund.
Booking.com refunded our second night, but the first night's cost, lost sleep, and a wasted day in Auckland made this a thoroughly unpleasant experience. We won't be returning or recommending this hotel.
Good facilities, very handy to shops etc
街の中心だったこと
特にありません
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