MainStay Suites Mackay

Hotels
•
Main Stay Suites
8.5 (164 reviews)
38 Macalister Street , Mackay , AU

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean
Comfortable rooms
Great central location
Spacious/modern rooms
Neat and tidy
Homey and welcoming
Convenient to restaurants/cafes
All necessary amenities
Helpful staff (in some reviews)
Cons:
Rude check-in staff (late arrival issue)
Noisy external air-conditioning unit
Perceived expensive nightly rate
Extra car parking cost
Tiny balcony (minor)
Lack of extra pillows

Categories

Cleanliness
9.7
Multiple guests explicitly note the property is clean, 'semi new', 'neat and tidy' and 'clean and spacious', indicating a very strong cleanliness record.
Service
6.5
Mixed but leaning negative: one guest reported rude, unhelpful check-in staff and a frustrating late check-in experience, while another called staff helpful — overall service sentiment is notably impacted by the rude incident.
Location
10
Very strong positive consensus: described repeatedly as 'great central location', 'excellent location', and 'central to everything', making location a standout feature.
Room Quality
8.8
Generally praised as comfortable, modern and spacious, but affected by specific issues such as a noisy external AC unit, a tiny balcony for one guest and minor comfort requests (more pillows).
Amenities
8.7
Guests mention 'all amenities needed' and convenience; minor negatives include lack of extra pillows and the noisy AC (affecting comfort), so amenities are solid with small shortcomings.
Value for Money
7.4
Several comments flag price concerns: one guest called the nightly rate 'a bit expensive' and another cited overall cost issues, particularly added car parking fees, indicating weaker value perception.
Food and Beverage
8.5
Not mentioned in reviews — assigned the target overall rating (standard quality for this hotel tier).
Overall Experience
8.4
Mostly positive stays described (comfortable, homey, welcoming, convenient) but tempered by at least one very negative experience (rude staff, noisy AC) that lowers the aggregate experience slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodation with Spectacular Views

Outdoor Pool and Rooftop Garden
Enjoy a refreshing swim in our outdoor pool or relax in our rooftop garden with BBQ facilities, offering stunning views of Mackay.

Convenient Location
Situated just minutes away from Mackay Harbour, Pioneer River, and entertainment venues, Aligned Corporate Residences Mackay provides the perfect base for exploring the city.

Personalized Service and Amenities
From fully equipped kitchenettes to a helpful tour desk, we ensure a comfortable stay. Plus, the option to charge meals to your room adds an extra level of convenience.

Experience the best of Mackay at Aligned Corporate Residences. Book your stay now!

Important information:

Please note that there is a 1.5% charge when you pay with an American Express or Diners Club credit card.

Please note housekeeping service is not included on Sundays or Public Holidays.

Effective 01 July 2026

A $5.00 booking fee shall be applied to all bookings.
This small fee helps us process your reservation smoothly and continue delivering the personalized, seamless service you expect from our team at MainStay Suites.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Location

Guest Reviews

8.5
Based on 164 reviews
Cleanliness: 9.7
Service: 6.5
Location: 10
Room Quality: 8.8
Amenities: 8.7
Value for Money: 7.4
Food and Beverage: 8.5
Overall Experience: 8.4
A
Andrew • solo_traveller • au
4
Rude staff and noisy AC
Cons:

My flight was late so I had to check in late and the staff were rude, making me pay with credit card over the phone when I was 5 minutes away and then stood at the desk for ages while I was at the front door and finally let me in and complained that I didn’t read my check in text I would have just received which gave me the code to get in.


Also the Air Con outdoor unit was just outside the window and so loud it kept me up and woke me up in the morning. Couldn’t leave it off because it is so hot.


Won’t stay again.

2026-10-28 • via Nuitee
K
Kelly • couple • au
8
Was very comfortable.
Pros:

Clean semi new

Cons:

Nothing

2026-10-22 • via Nuitee
S
Sally • couple • au
10
With everything you need only 5 minutes from your door, apartments that feel like home and staff that are both helpful a
Pros:

MainStay is in a great location as it is central to everything you could possibly need and the apartments are homey and welcoming.

Cons:

There was nothing that I didn’t like about MainStay, the nightly rate is a bit expensive but other than that I really enjoyed my stay.

2026-09-10 • via Nuitee
B
Barry • couple • au
9
2026-09-09 • via Nuitee
J
Jen • solo_traveller • au
10
2026-09-07 • via Nuitee
R
Robyn • solo_traveller • au
9
Pros:

Everything

Cons:

Nothing

2026-09-03 • via Nuitee
J
Jackson • solo_traveller • au
9
Very comfortable stay
Pros:

Excellent location and convenience to restaurants, cafes and ships

2026-08-31 • via Nuitee
B
Bob • couple • au
7
2026-08-24 • via Nuitee
E
Erin • solo_traveller • au
6
2026-08-23 • via Nuitee
S
Shirley • couple • au
9
Nice stay, great central location
Pros:

Great location and modern spacious rooms.

Cons:

Tiny balcony but otherwise lovely stay.

2026-08-04 • via Nuitee
B
Brett • solo_traveller • au
10
2026-07-24 • via Nuitee
K
Ken • couple • au
10
Spacious, clean with all amenities needed for a comfortable, relaxing stay.
Pros:

Great location, clean and spacious.

Cons:

More pillows for the bed.

2026-07-19 • via Nuitee
H
Heath • couple • au
5
2026-07-17 • via Nuitee
P
Paul • family_with_children • au
10
N/A
Pros:

Neat and tidy

Cons:

Nothing

2026-07-06 • via Nuitee
B
Bianca • solo_traveller • au
8
2026-06-28 • via Nuitee
P
Pym • solo_traveller • au
10
2026-05-31 • via Nuitee
P
Paige • extended_group • au
10
2026-05-27 • via Nuitee
G
Glen • couple • au
6
Average
Pros:

Location

Cons:

Cost overall, particully car parking added

2026-05-15 • via Nuitee
A
Anneliese • couple • au
10
2026-05-10 • via Nuitee
T
Tanya • solo_traveller • au
8
2026-05-04 • via Nuitee