Royal Palm Villas

They claim to have someone onsite 24/7 which doesn’t feel true. Every time I came out of my room, which was right next to reception, there was a sign saying that the person might be “upstairs” or “out back” and gave a number to call. I didn’t really need anything though, so this wasn’t a problem for me. When I checked in, I called the number and they answered immediately so I get the sense they would be helpful still, even from afar. They do take your deposit over the phone which feels slightly sketchy since you don’t really know who you’re talking to. Location isn’t ideal, but you get what you pay for. So no complaints there for me.

The photos of the pool and pool area on the site were a little misleading - the pool was very small. The driveway into the property goes over the pool, and is very steep up and down. If your car has low clearance you run a good chance of bottoming out on the way in (or out). While the information indicated that reception was open between 9 and 5 pm, I never saw anyone at the reception desk. To get into the room, you had to call the manager - which was fine for us, but would be problematic if you were an overseas visitor without a phone plan.

Nothing

Very noisy building.

Very old and in need of a refresh…. The fan in the lounge didn’t work so it was stinking hot and the aircon in the lounge couldn’t be adjusted to accommodate, the photos show a fixed hot plate in the kitchen however it was a portable one on the bench top and one of the hot plates didn’t work, one of the cane chairs in the lounge was broken and my partner fell straight through it, and the echoing noises from other guests in the hallways was terrible.

Betrug und Abzocke! Das war die schlechteste Erfahrung meines Lebens.
Ich habe die Unterkunft im Voraus darüber informiert, dass ich später anreisen werde. Als ich ankam, stand ich vor einer geschlossenen Tür.
Nach stundenlangen Telefonaten mit Booking und schließlich auch mit der Unterkunft wurde ich aufgefordert, meine Kreditkartendaten inklusive Sicherheitscode telefonisch an einen Mann weiterzugeben, um die Kaution zu bezahlen.
Ich habe vorgeschlagen, die Kaution am nächsten Tag zu bezahlen, da ich ohnehin geplant hatte, drei Nächte in der Unterkunft zu bleiben. Dies wurde jedoch nicht akzeptiert.
Am Ende stand ich mitten in der Nacht auf der Straße in einer fremden Stadt und musste mir eine Notunterkunft suchen.
Trotzdem wurde mir noch eine Nacht in Rechnung gestellt – obwohl ich überhaupt nicht in der Unterkunft übernachtet habe.

The woman who let me in was extremely unkind and outwardly rude – as I misunderstood the policy (written in extreme fine print) that said I had to pay an extra $100 security bond? After I’d already paid the full fees.
Still unsure if that’s been returned to my account as it was promised it would be.

Didn't see any staff - arrived to a closed reception. Phoned contact no and door was unlocked remotely. Not an issue but would have been good to be pre-warned

Internet access didn't allow use of firestick

It was old and needed some maintenance done

Not applicable

Checking in was unusual for me but I don't get to go places very often, so that may be normal.

Der Pool ist schlecht angelegt , haben ihn nicht genutzt .

Not coffee machine with pods