Kooyong Hotel

Hotels
6.3 (247 reviews)
1 Harbour Road , Mackay , AU
+61 7 3051 7662

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Family rooms
Bar
Fax/photocopying
Billiards
Designated smoking area
Accessible parking
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable pricing
Cons:
Dated property
Cleanliness issues
Inadequate amenities

Categories

Cleanliness
4.95
Multiple complaints about dated and dirty facilities, including mold and peeling paint.
Service
8.45
Staff were consistently described as friendly and helpful.
Location
6.95
Convenient location close to amenities, though proximity to nightlife led to disturbances.
Room Quality
4.95
Rooms described as run down and in need of repair.
Amenities
5.45
Lack of essential amenities like microwaves and kitchen facilities mentioned.
Value for Money
7.45
Overall good value for the low price, though compromises in quality noted.
Food and Beverage
5.95
No on-site kitchen, but close to local dining options.
Overall Experience
6.25
Mixed feelings; good value but significant issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:22

Property Description

Convenient Location
Located just 2.8km from Mackay city centre, The Kooyong Hotel offers easy access to popular attractions and entertainment venues.

Modern Amenities
Each room is equipped with a flat-screen TV, private bathroom, bar fridge, and air conditioning, ensuring a comfortable stay for every guest.

On-Site Bar/Lounge and Parking
Unwind at the hotel's bar/lounge with a refreshing drink, or take advantage of the ample parking available for both cars and larger vehicles.

Experience convenience and comfort at The Kooyong Hotel - book your stay now for a memorable visit to Mackay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.3
Based on 247 reviews
Cleanliness: 4.95
Service: 8.45
Location: 6.95
Room Quality: 4.95
Amenities: 5.45
Value for Money: 7.45
Food and Beverage: 5.95
Overall Experience: 6.25
T
Trendle • couple • au
4
Convenient
Pros:

Netflix’s worked

Cons:

Bit old and small

2026-09-15 • via Nuitee
K
Kim • solo_traveller • au
7
All good.
Pros:

The building is old, hence the price. But the furnishings were good & was clean.

Cons:

Not much really for the price.

2026-09-14 • via Nuitee
C
Colin and Carolina • solo_traveller • au
2
Won't be going back
Cons:

First impression was, very run down,what have we done.

We arrived after 3.15 on the afternoon 5th Sept, room still had to be cleaned, they gave it a quick clean got in at 4pm. The table was not bolted to the wall, and you couldn't even make a cup of tea, it would slide off the table. Very dangerous. Very run down and would not recommend to anyone to stay. Holes in the wall.

2026-09-07 • via Nuitee
S
Simon • solo_traveller • au
7
2026-09-06 • via Nuitee
J
Jen • family_with_children • au
2
Good staff shit facilites
Pros:

Staff were friendly and helpful
Room was clean

Cons:

Half the pub is condemned due to asbestos
There's no kitchen/food service
Paid for a room with 2 queen beds, didn't get it
Room wasn't ready for check in at 4PM in arvo
Only thing that keeps that pub operating is the 50 odd pokies

2026-08-28 • via Nuitee
L
Lauren • solo_traveller • au
10
2026-06-01 • via Nuitee
G
Glen • solo_traveller • au
10
Pros:

Best shower

Cons:

Car park bit rough

2026-05-28 • via Nuitee
S
Sorensen • couple • au
7
Good but better if meals were available
Pros:

No meals were available

Cons:

We had hoped to buy breakfast and dinner at the hotel neither were available

2026-05-25 • via Nuitee
E
Edward • solo_traveller • au
8
2026-05-18 • via Nuitee
K
K. Gadd • solo_traveller • au
9
2026-05-13 • via Nuitee
L
LEANNE • solo_traveller • au
5
Pros:

Price was affordable.Customer service was very good. My needs were meet.Shower head was great and shower cubicle spacious, room was spacious

Cons:

Floor was never vacuumed on arrival, stayed 3 nights, floor still never vacuumed.Bird droppings on inside window sill.Exterior very old run down, therefore looks rough neighbourhood. Not enough standing room to close toilet door, unless you step into the shower cubicle.The list is long, it does pass for cheap accomodation.

2026-05-04 • via Nuitee
N
Nadine • solo_traveller • au
10
Pros:

Everything

Cons:

Nothing all good

2026-04-27 • via Nuitee
E
Edward • solo_traveller • au
10
2026-04-19 • via Nuitee
G
Gerne • family_with_children • au
1
Was not a comfortable enjoyable night.
Pros:

Staff was friendly. Shower was clean and hot.

Cons:

Room 7 door was a massive struggle to open or close. Some of the switches was covered in black tape. There were patches on the wall in 3 places. Room smells damp and mouldy. Bed was very bouncy and not nice for two people to sleep on.

2026-03-24 • via Nuitee
S
Stefan • solo_traveller • au
9
2026-03-10 • via Nuitee
F
Filip • extended_group • se
4
2026-03-05 • via Nuitee
R
Rojan • solo_traveller • au
10
2026-01-20 • via Nuitee
R
Rick • extended_group • au
7
2026-01-19 • via Nuitee
W
William • couple • au
3
2026-01-01 • via Nuitee
M
Michael • couple • au
8
Old but good
Pros:

Old but comfortable. Staff helpfulness was exceptional

Cons:

No food at hotel

2025-12-13 • via Nuitee