The Metropolitan Hotel

Hotels
8.1 (586 reviews)
17 Gordon Street , Mackay , au

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Value for money
Cons:
Cleanliness issues
Limited amenities
Noise disturbances

Categories

Cleanliness
7.43
Multiple comments noted issues with cleanliness in bathrooms and general common areas.
Service
8.9
Staff received praise for their friendliness and accommodating nature.
Location
8.44
Positive remarks regarding location's convenience and accessibility.
Room Quality
7.89
Most guests commented on comfort and space, though a couple of specific drawbacks were noted.
Amenities
7.42
A few mentions of missing amenities like breakfast and pool availability.
Value for Money
8.38
Guests generally felt satisfied with the cost compared to the provided services.
Food and Beverage
7.93
Guests enjoyed the food offered, though it was also noted that dining options could be more varied.
Overall Experience
8.4
Overall guest feedback indicates a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:17

Property Description

Modern Accommodation with City Views

Convenient Location
Located just 2.5 km from Town Beach, The Metropolitan Hotel offers easy access to popular attractions like Far Beach and Mackay Entertainment & Convention Centre. With free private parking and proximity to Mackay Airport, exploring the city is a breeze.

Comfort and Convenience
Experience a comfortable stay in air-conditioned rooms featuring city-view balconies, flat-screen TVs, and well-equipped kitchenettes. Whether relaxing in bed with plush linens or enjoying a drink at the on-site bar, every moment is designed for your comfort.

Dining and Entertainment
Indulge in delicious meals at the hotel's restaurant or unwind with a drink in the cozy bar. For entertainment, visit nearby Mackay Marina or catch a game at BB Print Stadium Mackay. Your stay at The Metropolitan Hotel promises both relaxation and excitement.

Book your stay at The Metropolitan Hotel now for a memorable Mackay experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 586 reviews
Cleanliness: 7.43
Service: 8.9
Location: 8.44
Room Quality: 7.89
Amenities: 7.42
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 8.4
M
Monique couple au
8
Newly renovated, great value, convenient location
Pros:

Convenient location, great value for money. We Like how it’s been renovated to suit the rest of the property. Loved what the restaurant had to offer on the menu but unfortunately they were out of the things we were wanting to order that night. We do look forward to coming back to experience what the restaurant has to offer again. Comfortable beds too which is always a bonus.

2026-07-25 via Nuitee
B
Brett solo_traveller au
9
2026-07-24 via Nuitee
C
Carina solo_traveller de
7
Gut gelegen in Mackay
Pros:

Gute Lage, Stadtzentrum fußläufig. Gut ausgestattete Küche, insgesamt saubere Unterkunft.

Cons:

Der Schnitt der Wohnung ist etwas merkwürdig.

2026-07-18 via Nuitee
K
Keith solo_traveller au
8
2026-07-14 via Nuitee
L
Leanne couple au
8
This hotel met all our needs & staff were fantastic. Location is central to Main Street.
Pros:

The communication with hotel was excellent, we arrived after hours & they left clear instructions to access hotel. Room was spacious with comfortable beds. Very friendly & helpful staff.

2026-07-14 via Nuitee
K
Kathryn family_with_children au
7
Clean, comfy, and close to town.
Pros:

Very comfortable for a short stay. Microwave and basic plates and cutlery was sufficient. Very clean. Bathroom looked like it had been recently refreshed. Walking distance to shops, restaurants and the Quay.

Cons:

Room was very small. Not much room to move around, but was sufficient for a short stay.

2026-07-12 via Nuitee
M
Melanie couple au
10
The Staff were fabulous, great place to stay.
Pros:

We booked at the Metropolitan because it was close and convenient to catch the Greyhound Bus to Airlie Beach early in the morning

Cons:

N/A

2026-07-09 via Nuitee
G
Greg couple au
7
2026-07-08 via Nuitee
D
Dianne solo_traveller au
8
Pros:

The location and the pu. Meals

Cons:

Could have stocked the room. Missing cutlery and glasses

2026-07-08 via Nuitee
G
Gillian solo_traveller us
8
Pros:

Perfect for a one night stopover on our way north. Rooms are behind a bar which had good food at reasonable prices.

Cons:

Check is a bit weird, literally at the bar.

2026-07-06 via Nuitee
G
Goulding solo_traveller au
4
I have to say dont stay because it's not clean
Pros:

The renovations to the rooms were fantastic it made it very comfortable

Cons:

The cleaners were terrible the sheet were never changed across the 4 day stay and were stained from day one. At no time during the stay was the coffee sugar or soap shampoo was replenished..

2026-07-05 via Nuitee
C
Cassandra solo_traveller au
8
Pros:

The beds were very comfortable and shower has good water pressure. The room seemed to be missing an iron and spoons but we managed. The staff were amazing 👏 🤩. We arrived very late so didn't get a chance to explore or try the restaurant but it all looked exceptional.

2026-07-03 via Nuitee
C
Chad solo_traveller au
3
Pros:

It’s my fav pub

Cons:

It’s was very noisy all week from other guests and I didn’t get much sleep

2026-06-30 via Nuitee
D
Darryl couple au
9
2026-06-29 via Nuitee
C
Colin couple au
8
Room was smallish but comfortable and clean, hotel facilities were great especially the beer garden
Pros:

The location not great but the hotel itself was off a high standard with great amenities.
A fantastic beer garden, food was plentiful and good quality.
The staff were very helpful and extremely friendly.

2026-06-24 via Nuitee
Z
zhiming couple cn
9
2026-06-23 via Nuitee
L
Lisa couple au
8
2026-06-20 via Nuitee
S
Susan solo_traveller au
7
2026-06-18 via Nuitee
L
Lindsey couple au
10
2026-06-12 via Nuitee
R
Rebecca solo_traveller au
8
Great stay
Pros:

Really clean, comfortable and updated. Great location and handy having bistro underneath.

2026-06-07 via Nuitee