The Hermitage Hotel Mt Cook

Hotels
8.2 (2180 reviews)
89 Terrace Road , Mount Cook Village , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Beautiful views
Comfortable rooms
Cons:
Expensive dining
Slow check-in process

Categories

Cleanliness
7.59
The cleanliness of our room was a bit of a let down.
Service
8.06
Service was adequate but there were complaints about staff professionalism.
Location
9.1
Excellent location with beautiful views.
Room Quality
8.55
The room was comfortable and spacious.
Amenities
8.08
Amenities were satisfactory although some facilities were viewed as expensive.
Value for Money
7.54
Breakfast and dinner buffet was expensive for the quality provided.
Food and Beverage
8.09
Food quality was good, but some found it overpriced.
Overall Experience
8.56
Overall positive experience with stunning views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:54

Property Description

Majestic Mountain Views and Onsite Dining

The Hermitage Hotel, nestled in Mount Cook National Park, offers rooms with stunning mountain and Mount Cook views. Indulge in onsite dining at the Snowline Lounge, Sir Edmund Hillary Cafe, and The Alpine Restaurant.

Comfortable Rooms and Modern Amenities

All rooms feature ensuite bathrooms, flat-screen TVs, and tea/coffee facilities. Enjoy free WiFi in public areas and free onsite parking. Upgrade to rooms with a bathtub for added luxury.

Convenient Location and Local Activities

Adjacent to Sir Edmund Hillary Alpine Centre, the hotel is close to Aoraki Mount Cook National Park Visitor Centre. Explore the area with activities organized by the tour desk or relax in the Panorama Room with local cuisine.

Book now for a memorable stay at The Hermitage Hotel!

Important information:

You must show a valid photo ID upon check in.

Please note for bookings of 4 or more rooms, different policies and procedures may apply. For further information please contact the property in advance, using the contact details found on the booking confirmation.

'The Hermitage, Aoraki/Mount Cook will not require guests to have a NZ COVID-19 vaccine pass from 5th April 2022'.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CHC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for free when using an existing bed.
    People 4 years old and over stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2180 reviews
Cleanliness: 7.59
Service: 8.06
Location: 9.1
Room Quality: 8.55
Amenities: 8.08
Value for Money: 7.54
Food and Beverage: 8.09
Overall Experience: 8.56
L
Lynn • couple • nz
7
Comfortable and the mountains were inspirational
Pros:

Great location
Room was very good with fantastic views and very comfortable and clean
Bar planters excellent
Staff very pleasant

Cons:

Car parking challenging
New receptionist insufficiently informed of options
Common areas need a touch up eg beams in bar

2026-06-20 • via Nuitee
H
HAORAN • couple • cn
1
差到踩雷
Pros:

这家酒店，除了位置。剩下的没一个好的。

Cons:

我早早就预定了尊贵超级大床房，结果入住也是第一时间办理的，居然给我个最低楼层，视野不好就算了，这就是所谓的尊贵？然后我问他能加钱换房间吗？这个景色没有楼上9楼10楼的要好，然后那个服务员就红温了，一直就是说what do you mean？！然后我就算了，楼层不高，前面还有建筑挡着，我拍照只能截图至少三分之一都是前面的楼。到了房间，这个所谓的大床房就是两个单人床拼的，哎，一言难尽。真的中国同胞们，真的没必要在这住。早餐一个人是45纽币，晚餐是一个人89纽币，是自助餐。

2026-06-20 • via Nuitee
R
rajwardhan • couple • in
9
Amazing view & a lovely hotel
Pros:

View was Spot on! Wonderful Rooms with a great view of snow covered Mountains.

Cons:

The cafe was closing at 3:30PM, while the checkin time was 3:00PM. A bit rushed I feel.

2026-06-19 • via Nuitee
A
Amanpreet • couple • au
10
2026-06-19 • via Nuitee
E
evelyn • couple • au
5
Fabulous views. Ordinary facilities. Dated and basic accommodation. Expensive for what was on offer
Pros:

Location

Cons:

Felt like a school camp. Facilities quite basic. Food options limited and expensive

2026-06-19 • via Nuitee
M
McDonald • couple • nz
10
Impressive
Pros:

Loved everything. We travel a lot and this is one of the best places we’ve ever stayed
Location in full view of the mountains. Excellent genuinely helpful staff. Gorgeous room in the new build behind the main original building. Easy walks close by. Great buffet dinner a bit more expensive than most of our choices but totally worth it. Can’t wait to come back

Cons:

Nil

2026-06-19 • via Nuitee
K
Kantima • family_with_children • th
8
สะอาด ใกล้จุดที่เราจะไปเดินสำรวจมาก
Pros:

ทำเล

Cons:

ไม่มีร้านค้าสะดวกซื้ออะไรที่อยู่ใกล้ๆเลย

2026-06-18 • via Nuitee
C
Candice • family_with_children • sg
10
Pros:

The room was clean and comfortable, offering a beautiful view of Mount Cook

2026-06-18 • via Nuitee
X
Xinyue • solo_traveller • au
10
完美
Pros:

都挺不错的 前台工作人员非常的帅

2026-06-18 • via Nuitee
K
Kathryn • extended_group • nz
10
2026-06-18 • via Nuitee
Y
Yiying • couple • au
7
Pros:

位置和景观没得说

Cons:

不隔音，走廊走路开门说话都听的很清楚，床品也不是很舒服

2026-06-18 • via Nuitee
C
Camilla • solo_traveller • nz
7
2026-06-17 • via Nuitee
G
GWENDA • couple • au
10
Pretty spot
Pros:

Good views

Cons:

N/a

2026-06-17 • via Nuitee
C
Caro & Dave • solo_traveller • nz
4
Disappointing. Luxury pricing, low-end experience.
Pros:

The view. It was really the only positive thing in an otherwise disappointing stay.

Cons:

The very high pricing and hotel branding promises a luxury experience, but we did not find it here.
The room, amenities, furnishing and overall experience feel more like a basic motel than a premium hotel.

The 'dining experience' ($90 per head!) for the buffet dinner is outrageous. The food was bland and rubbery sitting out under the heat lamps. Same for the $45 breakfast buffet. In Italy we'd call that tourist trap pricing.
We did visit the on site cafe but did not find it any better for pricing or taste.
Eventually we ate camping dehydrated meals purchased from the on site shop (also high prices) in our room.thankful for the $100 saved each time.

The room was tired and shabby,.lacking a place for luggage (floor only, have to step over it to walk around the bed)
The bathroom was cramped and tired. The shower had poor pressure and the toilet did not soft close. Given the lack of any soundproofing in the walls, neither did any other toilet in the building.

Rather than a once in a lifetime treat we found ourselves disappointed and annoyed that we were paying so much for so little.

2026-06-16 • via Nuitee
J
Jian • couple • nz
8
2026-06-15 • via Nuitee
L
Leng Leng • family_with_children • sg
8
Pros:

The scene outside is absolutely stunning.

2026-06-15 • via Nuitee
J
Jian • couple • nz
8
2026-06-15 • via Nuitee
L
Lyka • couple • nz
6
Costly for an average experience
Pros:

Location

Cons:

Not a lot of options

2026-06-14 • via Nuitee
K
Kris • solo_traveller • au
10
Pros:

The most amazing view on mount cook!

Cons:

N/A

2026-06-14 • via Nuitee
M
Morgan • couple • nz
9
Pros:

The view was absolutely stunning! Room was beautifully laid out, warm and comfortable.

Cons:

Quite unfortunate that the Panorama Room and Chamois Bar and Grill were closed during our stay - this left just the Alpine Restaurant which, while nice, did limit our options.

2026-06-13 • via Nuitee