Share this hotel
Facilities
Property facilities
-
WiFi available
-
Free WiFi
-
Parking
-
Free Parking
-
Non-smoking rooms
-
24-hour front desk
-
Restaurant
-
Heating
-
Terrace
-
Garden
-
Hiking
-
Lift / Elevator
-
Luggage storage
-
Bar
-
Fax/photocopying
-
Tour desk
-
Facilities for disabled guests
-
Meeting/banquet facilities
-
Packed lunches
-
Non-smoking throughout
-
Sun terrace
-
Private check-in/check-out
-
Daily housekeeping
-
Designated smoking area
-
Accessible parking
-
Minimarket on site
-
Concierge service
-
Special diet menus - on request
-
Wheelchair accessible
-
Kid meals
-
Snack bar
-
Toilet with grab rails
-
Kid-friendly buffet
-
Lower bathroom sink
-
Outdoor furniture
-
Wine/champagne
-
Coffee Shop on site
-
Staff adhere to local safety protocols
-
Laundry washed per local authority guidelines
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Key access
-
Process in place to check health of guests
-
Access to health care professionals
-
Face masks for guests available
-
24-hour security
-
Thermometers for guests provided by property
-
Walking tours
-
Happy hour
-
Movie nights
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Majestic Mountain Views and Onsite Dining
The Hermitage Hotel, nestled in Mount Cook National Park, offers rooms with stunning mountain and Mount Cook views. Indulge in onsite dining at the Snowline Lounge, Sir Edmund Hillary Cafe, and The Alpine Restaurant.
Comfortable Rooms and Modern Amenities
All rooms feature ensuite bathrooms, flat-screen TVs, and tea/coffee facilities. Enjoy free WiFi in public areas and free onsite parking. Upgrade to rooms with a bathtub for added luxury.
Convenient Location and Local Activities
Adjacent to Sir Edmund Hillary Alpine Centre, the hotel is close to Aoraki Mount Cook National Park Visitor Centre. Explore the area with activities organized by the tour desk or relax in the Panorama Room with local cuisine.
Book now for a memorable stay at The Hermitage Hotel!
You must show a valid photo ID upon check in.
Please note for bookings of 4 or more rooms, different policies and procedures may apply. For further information please contact the property in advance, using the contact details found on the booking confirmation.
'The Hermitage, Aoraki/Mount Cook will not require guests to have a NZ COVID-19 vaccine pass from 5th April 2022'.
A deposit may be required at the property.
Location
Guest Reviews
Location
The breakfast was tasty with so many options. Along with the fabulous views from the room as well as the restaurant. We got to seat close to the window !
Perhaps more dinner options eg pizza
Beautiful hotel in the heart of the national park.
nothing, loved it all.
The views of Aoraki from the room were sublime
The room was a bit dated, for the price. Didn’t like the only options for dinner were a $90AUD buffet , but pricey for people who don’t eat a lot.
Great location,very close to Mt Cook
Quite disappointing experience for nearly NZD 600 per night
This was one of the most disappointing hotel stays I have had after many years of booking hotels through Booking.com.
I booked a Mount Cook mountain view room and specifically requested a high floor when making the reservation. The hotel replied by email that they would try to accommodate my request. However, upon arrival, I was given a room on the 5th floor, which is actually the lowest guest-room floor (there are no 3rd or 4th floors).
Yes, I could technically see the mountains, but the main view was the car park and the rooftops of the lower floors opposite the room. This was certainly not the mountain view I expected when paying nearly NZD 600 per night.
I arrived at around 2:00 pm and was told that my room was not ready and that I should come back at 3:00 pm. I completely understood and had no problem waiting until the official check-in time. However, the condescending and unfriendly attitude of the staff member who checked me in made the interaction unnecessarily unpleasant.
The room was clean, but the bathroom door was broken which made it quite inconvenient.
At nearly NZD 600 per night, the basic hospitality and room conditions is the least a customer shall expect.
I strongly recommend that management check the room allocation records for Thursday, September 10, and verify whether all higher-floor rooms had actually been occupied. If higher-floor rooms were available and my clearly stated request was simply ignored, this deserves an explanation from the hotel.
Beautiful location, but unfortunately the parking lot view, service and room condition did not meet expectations.
風景優美
熱水不熱，沒有公設，洗衣機壞掉沒有備用方案，設備不齊全，CP值不高不推薦，四星的景，其餘都是扣分
We had a fascinating Mt Cook view from the window which was great experience. Though my original booking was for room at lower level, reception offered me room at higher level with great mountain view. The bar and restaurant were great for food and ambience. This hotel is fully surrounded by mountains and the road to the hotel is amazing. We felt like we are traveling to another planet.
The restaurant offers only buffet for dinner which is expensive and quite inconvenient if you have limited appetite as there were no other restaurant options nearby. We ended up having snacks in the bar for dinner.
Stunning view from our room on the 9th floor overlooking the mountains. Beautiful room with a great bathroom and facilities. Buffet had great options for everyone.
We had to wait until after our check-in time for our room to be ready which would've normally not been an issue aside from the customer service upon trying to check-in, and the price we paid for said room to not even get an apology for the wait. Unfortunately someone in an opposing room was having a party until after 1am so we were awake for most of the night due to the noise. Our in-room thermostat was not letting us decrease the temperature as it was HOT which meant we were even more restless overnight. Staff were as unenthusiastic upon checkout as check-in.
위치와 설산 조망
夕食は、ブッフェスタイルでしたが、一品一品結構質が高いと感じました。また、当日は、雪が降り出して、雪景色を見られたのが非常に印象的でした。
博物館だったか有料だったので、やめました（せめて、宿泊客は無料にして欲しかった）。
Restaurant facilities, the staff and the fact that we could sit directly outside our room and admire the spectacular mountains.
Tiny room, no chairs, uneven flooring and cleaning trolleys constantly in the narrow hallway outside our room.
The rooms above us were also noisy.
The view is incredible and we took the glacier tours boat cruise.Unbelievable time.
Not much.
Your guide to the flawless travel experience
Popular Countries
Get our app
