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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Horse riding
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Sauna
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Packed lunches
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Solarium
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Shared lounge/TV area
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Board games/puzzles
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Pool with view
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Toilet with grab rails
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Outdoor fireplace
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Fence around pool
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Tennis equipment
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Key access
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Food delivered to guest room
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Access to health care professionals
Review Highlights
Categories
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Property Description
Luxurious Private Villas and Suites
Experience ultimate comfort and privacy in our well-appointed private villas and suites amidst lush gardens and breathtaking mountain views. With spacious interiors and modern design, unwind in style and tranquility.
Exceptional Dining and Relaxation Areas
Indulge in a culinary journey at our 3 dining areas, relax in the cozy guest lounge or library, and savor a drink at the lounge bar. Enjoy the warmth of 4 open fires and the charm of wide verandahs, creating a welcoming atmosphere year-round.
Recreational Amenities for Every Taste
From the relaxing Sanarium to tennis courts, outdoor swimming pool, sun deck, and hot tub, our lodge offers a variety of recreational activities for all guests to enjoy. Unwind, stay active, or simply bask in the serenity of our estate.
Book now for a memorable stay at Woodhouse Mountain Lodge on the Kourawhero Estate.
Please note that there is a 2.5% surcharge when you pay with a all credit cards, and a 4.0% surcharge will apply to payments by American Express. This charge will show up on your receipt/invoice as a credit card surcharge . Payments by EFTPOS or direct credit do not incur a surcharge.
The property does not accept cash payments.
When booking 4 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The staff tried really hard to fix the problems. They accepted responsibility for issues and promptly offered some.appropriate compensation.
The place suffers from maintenance issues. The staff tried really hard to resolve them. The fridge was turned off in the room so the milk left for us was lumpy. The fireplaces didnt work, remotes out of battery, gas bottle was not switched on, spa bath in the room switched itself on middle of the night and couldn't be switched off, we ended up having to find the fuse box and find the right fuse to turn it off and that also left us with no hot water. At breakfast time we waited 20 minutes to order and another 45 minutes to receive the food and this was cold. Each of these things on their own minor but together you have to ask whats going on. Final comment js there are lots of pot holes so youre almost 4WDing around the place. I recommend just doing more basic maintenance to the facilities. They are so nice such a shame to have so many things not working.
Beautiful
The room was large, staff were friendly.however sometimes they give conflicting information even when asked outright direct questions
Wasnt able to use any of the facilities which was disappointing as there wasnt much to do at all..pool was not heated, our bathtub in the hotel the buttons were not working, tennis court was advertised but it wasnt maintained at all (like mossy and dirty). Beds seem too lumpy and not comfy for me.
For the price point and for them advertising it as a luxury place, it was quite a letdown.
Nothing
We had a really disappointing stay and honestly don’t think it was worth the money we paid. The breakfast experience was the biggest letdown. We specifically asked staff if we could order more than one breakfast, and we were told “of course you can.” Halfway through our meal, the manager came over to retract that and informed us it was actually only one order per person, and that we’d be charged extra if we wanted more. To make matters worse, the “big” breakfast was underwhelming to begin with, just egg, toast, and beans, hardly filling for the price. Being told we could order more and then having that reversed mid-meal, with the threat of extra charges, felt inconsistent and frankly disrespectful to guests.
The room itself had issues too. The heater’s batteries didn’t work properly, we had to keep taking them out and putting them back in just to get it to function, which was frustrating, especially if you need reliable heating.
On top of everything, the road leading to the hotel was genuinely concerning. It’s steep and narrow, with only enough space for one car despite being a two-way street, making it stressful and even dangerous to navigate, especially at night or when passing oncoming traffic.
Between the mixed messaging from staff, the poor value for the breakfast, the faulty heater, and the hazardous access road, this stay fell far short of expectations. We wouldn’t return, and we’d think twice before recommending this hotel to others.
The view, the bed was comfortable and the location was excellent.
The set menu for dinner was average, not very tasty and a bit overpriced for what we got. It was my birthday and I was a bit disappointed that there was no note in the room to wish me a happy birthday and no special plate with dessert saying happy birthday 😔
The food was fantastic. Bet food i have had anywhere
They had no TV, road leading to the accommodation
Bathroom had nice facilities.
The room was not clean. Carpet not vacuumed and dust on everything. Dead bird in the patio.The couch had a stain on it. The heat pump was very noisy. For the room price I expected better.
Food and drinks overpriced.
Dinner was nice but a bit overpriced, sauna was decent and bed was comfy.
No tv, bath jets were not working and it says there was a tennis court but was very run down and not in working order.
A beautiful secluded spot, roomy comfortable rooms, friendly service and exceptional food!
Maybe the night music could have been more relaxing
I have stayed here a few times now and I still love it - feels like a get away even though you are only an hour from Auckland and 15 minutes from Warkworth. The restaurant food is always good (for breakfast and dinner) and staff are lovely. The rooms have a beautiful fire, large bath and double shower, there’s no TV so feels very cosy
Nothing
Everything was beautiful
Nothing
Everything was amazing!
Service
Felt luxurious
Excellent location excellent service excellent dining
Location with ridge top views and accommodation were comfortable.
On arrival 10 minutes before check-in at 3 we were told we were “early” and had to wait an hour before the room was ready (they were short staffed on account of a conference). After an hour the lovely Monique offered a coffee or drink while we waited, but overall, not a welcoming arrival.
At dinner, though nice, it was a bit let down by very ordinary cold rolls and salt and pepper shakers rather than grinders. For the money, it felt more like a cafe approach. The food was nice but unfortunately neither of the two wines that we ordered were available as apparently they were out of stock., even though still on the wine list.
The milk in the room fridge had to be returned to reception as it had curdled and out of date.
Beautiful surroundings, very peaceful
They need to deep clean. Window sills dirty, blinds dusty
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