Berjaya Hotel Colombo

We stayed in Berjaya Hotel in Mount Lavinia, Srilanka during our recent 50th anniversary of passing out from Moratuwa University. We had a sit down dinner in the hotel as well and stayed a number of nights in the Hotel. Hotel staff were very friendly and the food at the sit-down dinner and breakfast was very nice.

Special mention and thanks to the front office manager Kapila Livera and his team for the friendly & efficient service provided. Has no hesitancy in recommending this hotel to any expat or tourist planning to stay in Colombo.

Nilantha was a great help and the whole place was very nice the pool was clear and refreshing

Nilantha
Very good hotel，I like this hotel

I have stayed at the Berjaya several times over the past few years, which makes it disappointing to see the hotel's condition gradually deteriorate with each visit.

While the room was generally clean, it was clearly showing its age, with parts of it literally falling apart. The hotel is in need of a significant refurbishment if it is to maintain the standards guests would expect.

In the past, the excellent service has always been the hotel's saving grace, but unfortunately this visit fell well below my previous experiences. Many of the housekeeping staff seemed disengaged, and the pool staff appeared more focused on chatting amongst themselves than assisting guests or ensuring a welcoming atmosphere.

I appreciate that fluctuations in the tourism industry, often driven by factors beyond the hotel's control, may make major investment difficult. However, even without a full renovation, greater attention to maintenance, staff engagement, and customer service would make a noticeable difference to the guest experience.

The hotel's location and spectacular views remain its greatest strengths and are the main reasons I have continued to return. I sincerely hope management invests in both the property and its service standards so that it can once again live up to its potential.

A fairly nice no-frills hotel. Check in and out was smooth: efficiently handled. Room was spacious, neatly maintained. Breakfast was fairly good, service tardy. Dinner ala carte, fairly okay with Anupama doing a good job. Pretty view from balcony, but spoilt with railway track and shacks between. Sea a little far away to hear the soothing sounds of rollers. Pool clean.
Too close to railway track: very noisy. Toiletries sub par: carrying own a must.
Little else of special mention.

I stayed at Berjaya Hotel for two nights, but I couldn’t wait to leave and ended up moving to another hotel.

The first room I was given was terrible. It had a strong, unpleasant smell, and the carpet felt soaking wet, which made the whole room feel dirty and uncomfortable. I called reception, and instead of sending someone to help or apologizing for the inconvenience, I was told to come back to the reception to get another room. I had to pack all my luggage again and carry everything myself just to change rooms.

Unfortunately, the customer service was disappointing throughout my stay. The staff rarely smiled, didn’t seem welcoming, and generally acted like helping guests was a burden.

The hotel itself feels very old and poorly maintained. The rooms were not clean, and the worst part was finding red ants in the bed. I was bitten several times during the night, which made it impossible to get a proper night’s sleep.

The only positive thing I can mention is the view, which was quite nice. I also booked the bed and breakfast package. The in-room dining food was reasonably good, but the breakfast buffet had very limited variety, and once again, the restaurant staff were not particularly friendly.

Overall, this was a very disappointing experience. Between the poor room condition, lack of cleanliness, unfriendly service, and the inconvenience of having to change rooms myself, I simply couldn’t enjoy my stay. I decided to check out early and move to another hotel.

I would not choose to stay here again, and I hope the management takes guest feedback seriously because the hotel has a lot of room for improvement.

I had a super lovely experience at the hotel. The rooms, food & environment are lovely and calm. The staff are super friendly and helpful. Staff member Nilantha was very welcoming and always there to help me with anything i needed. I absolutely recommend here to stay.

Spent a beautiful weekend with my boyfriend. Overall everything was great
Food and Friendly staff

Room was spacious. Staff were friendly. Good location.

⭐⭐⭐⭐⭐
I had a wonderful stay at this hotel. The room was clean, spacious, and very comfortable. The staff were friendly, welcoming, and always ready to assist. As a thoughtful gesture, they offered us a complimentary dinner, which was delicious and greatly appreciated. Their hospitality made our stay even more enjoyable. I highly recommend this hotel and would be happy to stay here again.

The location was amazing a great view of beach from the balcony. The hotel staff were so cooperative. I enjoyed the pool alot and the hotel restaurant had great food too

Very bad experience staff and food also too worrest I never had such worest food in my life

Tolles zentral gelegenes Hotel am Lavinia Mount. Zimmer mit Meerblick, super Frühstück und sehr freundliche Menschen.

Nilantha was helpful and the hotel staff was courteous.

Hote as a good scenic view & pool is very clean. Staffs are also polite especially Nilantha is very polite & humble.....ready to help at any time....with a very good smile.
Happy face 😎.

Had a great time here. Really clean and good service. The staffs are very friendly specially Nilantha had been very nice and helpful.
PS:I had stayed in Sri Lanka. Idky the region is not showing.

Location is amazing. Environment was an average. Mr. Roy was very helpfull and so kind.

Get support from Nilantha, we are very happy with the seevices and breakfast items

Pleasant stay, comfortable rooms. Pool is amazing and looks over the beach. All rooms face the ocean. Food is decent, Breakfast is amazing. Nilanthe at the gate is the most helpful person I came across, always wore a smile and enterprising, guiding and more so caring. He ensured we don’t get for our flight.

Nilantha has received us and took us to the room. His hospitality is excellent.