Quest Mackay on Gordon

Hotels
•
Quest Apartment Hotels
9 (1790 reviews)
27 Gordon Street , Mackay , au

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious and comfortable rooms
Cons:
Cleanliness issues
Parking fees
Maintenance required in pool area

Categories

Cleanliness
7.83
Multiple mentions of dirty rooms and laundry.
Service
9.8
Staff were friendly and provided good customer service.
Location
9.84
Great location, close to shops and clubs.
Room Quality
9.29
Rooms are spacious and comfortable, with good amenities.
Amenities
8.82
Pool and gym are good, but some areas need maintenance.
Value for Money
8.78
Good value considering location and room features.
Food and Beverage
8.33
No specific mentions; standard offerings expected.
Overall Experience
9.3
Generally positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:28

Property Description

River & City Views from Private Balcony
Enjoy stunning views of the Pioneer River or the city from your own private balcony at Quest Mackay on Gordon.

Convenient Location
Located within walking distance to the Mackay Entertainment & Convention Centre and the Bluewater Lagoon, Quest Mackay offers easy access to key attractions in the area.

Modern Amenities & Services
Relax in air-conditioned apartments equipped with an iPod docking station and a flat-screen TV. With kitchenettes or kitchens in each apartment, along with an outdoor pool, fitness centre, BBQ area, and business facilities, Quest Mackay ensures a comfortable and convenient stay.

Book your stay at Quest Mackay on Gordon for a memorable experience!

Important information:

Please note housekeeping service is not included on Sundays or Public Holidays.

Credit cards surcharge up to 2.5% applies

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 10 per day.

Location

Guest Reviews

9
Based on 1790 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.84
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
K
Kylie • couple • au
10
2026-07-02 • via Nuitee
K
Kathryn • couple • au
9
2026-07-02 • via Nuitee
V
Vicki • extended_group • au
10
Excellent accommodation
Pros:

Clean and tidy

Cons:

Lovely bed

2026-06-29 • via Nuitee
K
Kim • couple • au
10
Pros:

Clean central location friendly and helpful staff

2026-06-29 • via Nuitee
A
Anita • solo_traveller • au
8
Pros:

Great clean accommodation. Fantastic price and location.

Cons:

Please clean the air conditioner filters!

2026-06-29 • via Nuitee
N
Nikki • solo_traveller • au
10
Pros:

Beautiful comfortable rooms , great location

2026-06-29 • via Nuitee
L
Leanne • couple • au
10
2026-06-28 • via Nuitee
K
Kel666 • solo_traveller • au
8
Pros:

Nice rooms and location

Cons:

Shower - water spraying on floor out side of the shower

2026-06-28 • via Nuitee
M
Mark • couple • nz
8
Pros:

Nice room with good facilities.

Cons:

Staff not very friendly. Parking costs should be included as these weren’t mentioned when booking

2026-06-26 • via Nuitee
E
Ester • extended_group • us
9
Cons:

Disappointed with location

2026-06-26 • via Nuitee
A
ANTHONY • couple • au
8
2026-06-25 • via Nuitee
J
Jenny • couple • au
8
Pros:

Light and bright, clean and tidy.

Cons:

Studio apt was very cramped.
I should have booked a one bedroom apartment.
No comfortable chairs to relax in.
As usual with apartments, parking was difficult with a large vehicle, extremely tight.
Also secure parking is charged as an extra not included in the room rate.
Free alternative is to park on the street.
Not the properties fault but there were a large number of homeless sleeping rough close to the accommodation, making me feel anxious walking for food in the evenings.

2026-06-25 • via Nuitee
3
30kylieh • Business • Cairns, Cairns Region, Queensland
10
Best accommodation in Mackay
Pros:

Extremely comfortable, clean and outstanding customer service. All the important things when travelling for work.

2026-06-24 • via Tripadvisor
T
Tony • solo_traveller • au
8
Pros:

Location was great. Facilities nice.

2026-06-24 • via Nuitee
R
Raelene • solo_traveller • au
9
2026-06-24 • via Nuitee
T
Teale • solo_traveller • au
10
2026-06-24 • via Nuitee
K
Kristy • extended_group • au
10
2026-06-23 • via Nuitee
K
Kathy • couple • au
10
2026-06-22 • via Nuitee
R
Raymond • solo_traveller • au
10
Pros:

Clean and spacious rooms

2026-06-22 • via Nuitee
A
adam • solo_traveller • au
10
2026-06-22 • via Nuitee