Eminence on Bank

The hotel is under construction with only one lift available and the concierge desk located on level 4.
I booked and reconfirmed (via email and Booking.com) a 2-bedroom apartment, but this was not provided.
The room I was shown:
Had a long hallway with a single bed placed in it
Included a strange couch setup with two more single beds behind it
Had a small kitchen resembling a repurposed office kitchen
Contained one bedroom, which led directly into the bathroom
Was not a true 2-bedroom apartment and did not match the listing
Alternative offered:
Two separate rooms instead of one apartment
Option 1: Adjacent rooms on level 1 (with warnings of severe road noise)
Option 2: Rooms on separate floors (not suitable for our needs)
Room condition and issues:
Windows were not double-glazed, and some were broken
One window was smashed and boarded up from inside
Significant draught made the room extremely cold
Extremely loud due to poor window insulation - Ear plugs offered (inadequate solution to the problem.)
Street noise felt as if sleeping outdoors
Late-night disturbances (karaoke, music)
Early morning noise (street activity and construction sounds)
Electrical concerns from sparking power point and aircon on extension cord.
Rooms appeared to be converted office spaces
Carpet tiles seemed old and worn
Cabinetry looked newly installed but damaged or second-hand - chips, dents, broken drawers, and poorly fitting for space
Bathroom was old and dated, with a newer shower screen installed. Mirror unusable due to height of installation.
Numerous unfinished details (paint splatters, poor finishing)
Appeared rushed and not properly cleaned
Appliances (aircon, kettle, microwave, fridge) shared insufficient outlets.
Mini bar cabinetry didn’t close properly.
Staff stated renovations were “almost complete.” I hope they were joking.
TLDR: Should have cancelled booking the moment I didn't get the room I booked. The experience went downhill from there.

I was surprised that there was no clear information provided in advance regarding the 200 AUD security deposit required at check-in. It would have been helpful if this had been communicated more clearly before arrival.

Unfortunately, I also experienced several issues during my stay that negatively affected my overall experience. After sleeping in the room, I developed several skin reactions and bite-like marks on my body that became swollen and irritated. I cannot say with certainty what caused them, but it made me feel very uncomfortable and concerned. I also felt that the bed linens and duvet did not seem sufficiently clean or hygienic.

In addition, the bathroom was extremely small, and the water pressure in the shower was very weak, making it less comfortable to use. The television in the room was also very small, and the hotel lacked a proper common area or lounge where guests could sit and relax.

Window couldn’t shut properly and so much noise from the street keeping me up at night

The location! It is right above the Hindley St strip… meaning there was loud music, sirens and shouting until 5am- until the street sweepers started up. Very broken sleep!

Elevator was fucked and half working, then when we got up the next morning it was out of order

Also room didn’t match the photos, paid for the more expensive room and got the shit falling apart bathroom from the cheaper rooms.

There was no correspondence stating whole venue was under renovations.
Also wasn’t happy as a late night check in to have to give bank details for security deposit over the phone while standing in a busy street before I could gain access to building.

They are undergoing renovations and had some issues with the elevator not working during the stay. But the staff were great and made every effort to work with this to make the stay comfortable.

The renovations were an inconvenience.

dirtiest room i have ever stayed in terrible facilities bathroom was shocking, very noise street, unsure if the room had even been cleaned

Very noisy, no sleep

I stayed for one week and Room was never cleaned. I had the sign out on the door to be cleaned everyday.

My $200 deposit was never refunded

Not a great location for peace and quiet, live band playing until 1am directly below the room, not ideal for early starts.

No mention of construction at the hotel when booking. Zero facilities, room not set properly (two single beds as requested) and we had to set and make our beds ourselves.