Best Western Plaza Inn

Hotels
•
Best Western
8.5 (3175 reviews)
3755 Parkway , Pigeon Forge , US
+1 865-453-5538

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location (near Dollywood and attractions)
Friendly, helpful staff and good reception
Clean rooms cited frequently
Comfortable beds
Indoor and outdoor pools + good breakfast
Cons:
Occasional housekeeping/cleanliness lapses (unclean on check-in, mold, poorly mopped floors)
Some rooms dated or basic; small bathrooms and disliked pillows
Thin walls / noise from neighbors reported
Mixed value perception; some guests felt price was too high
Accessibility concern: toilet not truly handicap friendly

Categories

Cleanliness
7.6
Many guests reported the hotel as very clean, but there are multiple notable negatives (room not cleaned after check-in, mold in showerhead, floors not properly mopped) that lower the overall cleanliness sentiment.
Service
9
Staff and reception frequently described as friendly, helpful and accommodating; housekeeping called amazing in several reviews, supporting a strong service score.
Location
9.5
Repeatedly praised as a great location near Dollywood and close to attractions; location is a clear strength in many reviews.
Room Quality
7.5
Beds and room comfort are often praised, but rooms are described as simple or a little dated, with occasional issues (small bathrooms, pillows disliked, clothes left in closet) that reduce the rating.
Amenities
9
Indoor and outdoor pools, hot tubs, and included breakfast are called out positively multiple times, supporting a high amenities score.
Value for Money
7.6
Mixed feedback: several guests found the hotel affordable or a great price, while others felt it was not worth higher nightly rates, so value is somewhat below the overall target.
Food and Beverage
8.8
Breakfast is repeatedly mentioned as good with nice options, providing a solid positive sentiment for F&B.
Overall Experience
9
Majority of reviews describe stays as great, perfect, or worth returning; overall guest experience trends positive despite some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Luxurious Amenities
This Pigeon Forge Best Western Plaza Inn boasts a seasonal outdoor pool, indoor pool, and hot tub for guests to relax and unwind after a day of exploring. The free daily hot breakfast and complimentary WiFi ensure a comfortable stay for all visitors.

Convenient Location
Situated just a stone's throw away from popular attractions like Dollywood, the hotel offers easy access to entertainment options. With the Pigeon Forge Trolley stopping outside and the Great Smoky Mountains National Park a short drive away, guests can explore the area effortlessly.

Comfortable Accommodations
Each room at the Best Western Plaza Inn is equipped with modern amenities such as a cable TV, microwave, and refrigerator. Some rooms even feature cozy fireplaces, mountain views, or sofa beds for added comfort during your stay.

Book your stay at the Best Western Plaza Inn now for a memorable and convenient experience!

Important information:

Please note that this property cannot accommodate parking for busses and trailers.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.5
Based on 3175 reviews
Cleanliness: 7.6
Service: 9
Location: 9.5
Room Quality: 7.5
Amenities: 9
Value for Money: 7.6
Food and Beverage: 8.8
Overall Experience: 9
D
Dongjie • couple • us
10
2026-10-31 • via Nuitee
C
Connie • couple • us
10
Loved it
Pros:

It was good

Cons:

Crazy busy but loved that for Best Western. We adjusted

2026-10-30 • via Nuitee
B
Burchel • couple • us
9
Pros:

room was nice and hotel in a good location

Cons:

room was not cleaned after check in. i had to find a housekeeper and wait for her to clean the room.

2026-10-29 • via Nuitee
C
Claudia • extended_group • us
8
2026-10-29 • via Nuitee
S
Sheila • couple • us
9
2026-10-29 • via Nuitee
H
Hasley • extended_group • us
6
Experience was good with the exception of the toilet not being handicap friendly.
Pros:

Breakfast and location were good. Bed was comfortable.

Cons:

The toilet wasn’t truly handicap friendly. Difficult to maneuver. Chairs were not sturdy or comfortable.

2026-10-29 • via Nuitee
Z
Zeeshan • extended_group • us
1
Bad waste money I want refund he say u talk with booking .com u book from booking .com not from us
Pros:

No it’s not even worth 50 dollar a night

Cons:

Nothing bad no recommendations at all it’s not look like a pic I want my refund or I call my bank

2026-10-26 • via Nuitee
C
Conley • couple • us
9
2026-10-26 • via Nuitee
K
Kelsea • family_with_children • us
10
Housekeeping was amazing and very good location for Dollywood
Pros:

Very clean and affordable

2026-10-26 • via Nuitee
Y
Yogesh • family_with_children • us
4
Very good Reception but very basic room
Pros:

Location and friendly staff

Cons:

Not at all worth 200 bucks. They don't even have carpet on the floor. Someone left clothes in the closet.

2026-10-25 • via Nuitee
R
Reed • family_with_children • us
9
2026-10-25 • via Nuitee
M
Meta • family_with_children • us
7
Not bad for a short stay
Pros:

Good location

Cons:

Not as clean as I would like.

2026-10-24 • via Nuitee
C
Chrissy • solo_traveller • us
10
2026-10-24 • via Nuitee
H
Helen • couple • us
10
Clean comfortable very nice place to stay
Pros:

Very clean in great location easy to get on back road to avoid traffic beds very comfortable and great mt view and great breakfast

2026-10-24 • via Nuitee
A
Alina • extended_group • fr
8
2026-10-23 • via Nuitee
J
Judy • couple • us
8
2026-10-22 • via Nuitee
G
Gretchen • couple • us
8
2026-10-22 • via Nuitee
N
Nikki • couple • us
8
2026-10-22 • via Nuitee
C
Cindy • family_with_children • us
8
Pros:

Breakfast and location was great

2026-10-21 • via Nuitee
L
Loretta • couple • us
10
2026-10-21 • via Nuitee