Best Western Plaza Inn

Hotels
•
Best Western
8.7 (3313 reviews)
3755 Parkway , Pigeon Forge , us
+18654535538

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Cleanliness issues
Uncomfortable beds
Breakfast temperature

Categories

Cleanliness
8.34
Various reviews noted cleanliness issues such as hairs in the bed and bathtub.
Service
9.31
Many reviewers praised the friendly and kind staff.
Location
9.35
The location received positive feedback for its convenience and access to attractions.
Room Quality
8.3
Complaints included uncomfortable beds and issues with the bathroom.
Amenities
8.83
The indoor pool was appreciated, although the temperature was questioned.
Value for Money
8.79
Positive comments regarding fair pricing relative to cleanliness and location.
Food and Beverage
7.84
Breakfast was noted to be good but not always at the right temperature.
Overall Experience
8.81
Overall positive experiences despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:58

Property Description

Luxurious Amenities
This Pigeon Forge Best Western Plaza Inn boasts a seasonal outdoor pool, indoor pool, and hot tub for guests to relax and unwind after a day of exploring. The free daily hot breakfast and complimentary WiFi ensure a comfortable stay for all visitors.

Convenient Location
Situated just a stone's throw away from popular attractions like Dollywood, the hotel offers easy access to entertainment options. With the Pigeon Forge Trolley stopping outside and the Great Smoky Mountains National Park a short drive away, guests can explore the area effortlessly.

Comfortable Accommodations
Each room at the Best Western Plaza Inn is equipped with modern amenities such as a cable TV, microwave, and refrigerator. Some rooms even feature cozy fireplaces, mountain views, or sofa beds for added comfort during your stay.

Book your stay at the Best Western Plaza Inn now for a memorable and convenient experience!

Important information:

Please note that this property cannot accommodate parking for busses and trailers.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.7
Based on 3313 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 8.81
T
Trina • solo_traveller • us
10
2026-07-05 • via Nuitee
W
William • couple • us
10
2026-07-04 • via Nuitee
R
Rebecca • family_with_children • us
10
2026-07-04 • via Nuitee
N
Nicole • family_with_children • us
10
Wonderful
Pros:

Clean and convenient to island

2026-07-03 • via Nuitee
M
MaryClaire • extended_group • us
5
Served its purpose as a one night stop as we work our way home from Key West.
Pros:

Proximity to food, gas stations and the route home.

Cons:

Definitely could stand a refurbishing. Spider on bathroom doorframe must have crawled into the wet paint and stuck there dead. Quick paint updates with no primer so gouges show through. Bed squeaks at every move and Matress worn out.

2026-07-03 • via Nuitee
J
Jonathan • solo_traveller • us
10
Clean!
Pros:

The room was large, clean, and cold how we like it and the pools were clean! The fridge and microwave in the room worked well. Breakfast was great! Good value room for the quality of cleanliness!

Cons:

The only bad thing was that the elevator was stinky like sweat and cigarettes so we decided to take the stairs every other time we were going to and from our room. Not such a big deal.

2026-07-02 • via Nuitee
S
Stacy • couple • us
10
Stayed here several times.
Pros:

Overall everything was great.

2026-07-02 • via Nuitee
F
Fiona • couple • gb
10
2026-07-02 • via Nuitee
A
Ashley • couple • us
8
2026-07-02 • via Nuitee
C
Carmen • family_with_children • pr
10
I love this hotel very nice area close to everything
Pros:

The breakfast was very good, we went out there to spend a couple of days for my birthday it was a very good time thank you for all your guys do

Cons:

Nothing everything was fine

2026-07-01 • via Nuitee
A
Anita • solo_traveller • us
7
2026-07-01 • via Nuitee
J
Jessica • solo_traveller • us
9
Pros:

Friendly staff. Clean room

Cons:

Parking lot filled up, struggled with parking close to room

2026-06-30 • via Nuitee
K
Kay • extended_group • us
8
Good and clean place to stay and affordable.
Pros:

Cleaning

2026-06-30 • via Nuitee
C
Cain • solo_traveller • us
6
Pros:

Good location and decent price.

Cons:

The broken glass note. The shower door that didn't stay closed. And the peeling paint in the ceiling of the bathroom.

2026-06-30 • via Nuitee
N
Nikki • couple • us
10
2026-06-29 • via Nuitee
J
Julie • couple • us
8
The stay was great the only thing they could do better on is the bed . To some it may have been good but I found beds to
Pros:

Location is Great close to everything! Very clean and the staff was very nice.

2026-06-29 • via Nuitee
J
Jamie • solo_traveller • us
8
Pros:

The staff seem very friendly and for the most part hopeful. The room was spacious and comfortable. We love the three pools and the location.

Cons:

Although we enjoy the hotel's offer of breakfast, having the exact same main breakfast items every day became a bit nauseating. Haven't a rotated menu would be a lot better.

We had to request towels and toilet paper as our room was not maintained eventually even when requested.

The two a cs in the room had a difficult time keeping up with the temperature. To its defense, it was extremely hot the entire time we were there.

2026-06-29 • via Nuitee
L
Larry • solo_traveller • us
10
Pros:

Price and location

Cons:

Nothing

2026-06-29 • via Nuitee
M
Michael • solo_traveller • us
10
2026-06-29 • via Nuitee
M
Mary • couple • us
10
2026-06-28 • via Nuitee