Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Spacious
Cons:
Poor mattress quality
Inconsistent cleanliness
Limited breakfast options
Aging facilities

Categories

Cleanliness
7.86
Mixed sentiments about cleanliness, with several mentions of dirty linens and inadequate cleaning during the stay.
Service
9.33
Staff were generally praised for their attentiveness and friendliness.
Location
9.37
Frequent mention of excellent location near beaches, making it a positive aspect.
Room Quality
7.32
Several complaints about mattress quality and issues with room amenities.
Amenities
8.35
Amenities such as room size were noted positively, but some areas need improvement.
Value for Money
8.81
Overall decent value for the price, though some guests expected more for a 4-star hotel.
Food and Beverage
7.36
Disappointment regarding the breakfast quality and variety is mentioned.
Overall Experience
8.83
Overall a positive experience but with significant room for improvement in several areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 21:56

Property Description

Luxurious Accommodation
South American Copacabana offers contemporary rooms with minibars and LCD TVs, some with spa pools and extra living spaces. Enjoy stunning views of Rio de Janeiro from the sun terrace and pool.

Gourmet Dining
Indulge in a daily buffet breakfast at the upscale restaurant, offering a variety of hot dishes, tropical fruits, and fresh bread. The perfect way to start your day of exploration and relaxation.

Convenient Location and Amenities
With a well-equipped gym, sauna, and lounge bar with computers, this 4-star hotel has everything for a comfortable stay. Close to the metro station and major attractions, including Copacabana Fort and airports. Book your stay now for an unforgettable experience at South American Copacabana Hotel.

Important information:

Please note that the hotel requires that the guest credit card has same name as the name on the reservation voucher. The hotel does not accept credit cards from anyone other than the guest listed on the voucher.

As of the 26th of June'23, we are starting "Improvement work" in our apartments, where we are closing one floor at a time, as we will be prioritizing guests to grant Service Excellence. Rest assured that we, those responsible for the South American Hotel, will be doing our best to serve you, not letting the works have an impact on current accommodations.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIO

Location

Guest Reviews

8.4
Based on 5316 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.35
Value for Money: 8.81
Food and Beverage: 7.36
Overall Experience: 8.83
J
José • family_with_children • pt
7
2026-09-19 • via Nuitee
M
Mariana • couple • pt
4
2026-09-19 • via Nuitee
R
Rocio • solo_traveller • ar
6
2026-09-18 • via Nuitee
S
Salim Kunt • solo_traveller • tr
7
2026-09-18 • via Nuitee
M
mariajose • couple • ec
10
Alegría, comodidad y confort
Pros:

Me encantó la atención de Joel, fue muy amable. Viajeros super recomendable de verdad la atención ha sido la mejor. Porfavor nunca intente alquilar departamentos en Rio, tuve la pesíma experiencia siempre HOTEL Y QUE SEA EL SOUTH AMERICA EL MEJOR

Cons:

No tengo queja alguna, todo ha sido fantastico

2026-09-18 • via Nuitee
M
Marcelo Dornelas • solo_traveller • br
8
Satisfeito
Pros:

Localização atendimento e o lazer PISCINA SAUNA ACADEMIA

Cons:

Preço pode melhorar

2026-09-17 • via Nuitee
M
MARLON • solo_traveller • br
10
2026-09-17 • via Nuitee
L
Lorena • solo_traveller • br
7
Boa
Pros:

Localização boa. Funcionários disponíveis e prestativos. Café da manhã ok.

Cons:

A acústica do quarto é ruim. Precisa atualizar o serviço de desinsetização.

2026-09-16 • via Nuitee
S
Schnirch • solo_traveller • de
6
Pros:

Personal

Cons:

Altmodisches Ambiente wie in den 80iger Jahren

2026-09-16 • via Nuitee
G
Gomes • couple • br
10
O hotel é confortável e bem localizável
Pros:

O quarto é espaçoso e a cama é confortável

Cons:

Gostei da acomodação

2026-09-15 • via Nuitee
S
Sergio Augusto • family_with_children • br
10
Estadia maravilhosa. Café da manhã perfeito. Com certeza voltarei.
Pros:

Tudo

Cons:

Nada

2026-09-15 • via Nuitee
S
Santiago • solo_traveller • uy
7
Pros:

Estuvo todo muy bien.
Buena recepción, buenas habitaciones y buen desayuno

Cons:

El gym y la piscina no vale la pena pasar. Nadie va a Rio a eso, pero las fotos hacen magia.

2026-09-15 • via Nuitee
M
Martins • couple • br
10
Foi ótimo!
Pros:

Café da manhã bem gostoso. Perto da praia de Copacabana, leme, arpoador e de Ipanema. Equipe respeitosa e solícita.

Cons:

Vista do quarto era sem graça

2026-09-14 • via Nuitee
A
Alice • solo_traveller • br
8
2026-09-14 • via Nuitee
E
Erica • couple • it
9
2026-09-14 • via Nuitee
G
Giulia • solo_traveller • gb
5
Not a 4 star hotel. Photos deceiving. Lower your standards.
Pros:

The only positive note is the breakfast which was decent.

Cons:

This is supposed to be a 4 stars hotel but it's definitely far from it. We booked this hotel twice before the holiday. The first time was for four nights at the beginning of our holiday. Reception staff was rude and the pictures showed on booking sites were deceiving. The room was mouldy and nothing but a broken hair dryer and soap/shampoo was provided. No complementary water. The swimming pool on the top floor is super small. Our room was not cleaned for 2 days in a row. When we went to ask for it to be cleaned we were told it was too late. I had to chase the cleaning lady the next day and personally ask her to clean the room and replace the towels. We also asked for an iron which could not be provided so we were charged for ironing service. They returned our clothes way later than first declared and made us arrive late at the wedding we were supposed to go to but made us pay full price anyways. This is unacceptable for a 4 star hotel. According to international standards, this is more like a 2 stars hotel. They charge way too much money for what is is. The second time we had to go back as due to the cancellation policy we would have to be charged full price anyways. It was only gonna be for one night so we decided to keep the booking. The second time we were given a much better/more modern room and the reception staff was much nicer. We were allowed to check in early. This slightly raised my scores but I confirm this is definitely NOT a 4 star hotel. If you want to stay here, I would advise you lower your standards.

2026-09-14 • via Nuitee
G
Giulia • solo_traveller • gb
5
Pros:

The only positive note is the breakfast which was decent.

Cons:

This is supposed to be a 4 stars hotel but it's definitely far from it. We booked this hotel twice before the holiday. The first time was for four nights at the beginning of our holiday. Reception staff was rude and the pictures showed on booking sites were deceiving. The room was mouldy and nothing but a broken hair dryer and soap/shampoo was provided. No complementary water. The swimming pool on the top floor is super small. Our room was not cleaned for 2 days in a row. When we went to ask for it to be cleaned we were told it was too late. I had to chase the cleaning lady the next day and personally ask her to clean the room and replace the towels. We also asked for an iron which could not be provided so we were charged for ironing service. They returned our clothes way later than first declared and made us arrive late at the wedding we were supposed to go to but made us pay full price anyways. This is unacceptable for a 4 star hotel. The only positive note is the breakfast which was decent. According to international standards, this is more like a 2 stars hotel. They charge way too much money for what is is. The second time we had to go back as the cancellation policy would have charged us full price anyways. It was only gonna be for one night so we decided to keep the booking. The second time we were given a much better/more modern room and the reception staff was much nicer. We were allowed to check in early. This slightly raised my scores but ai confirm this is definitely NOT a 4 star hotel. If you want to stay here, I would advise you lower your standards.

2026-09-14 • via Nuitee
L
Lorena Mazzaglia • solo_traveller • ar
8
Muy bueno.
Pros:

Cómodo. Personal muy amable. Ubicación.

Cons:

Nada

2026-09-14 • via Nuitee
D
dannusa • couple • br
8
Localização excelente!!
2026-09-13 • via Nuitee
J
Joao Pedro • family_with_children • br
8
Excelente estadia e equipe.
Pros:

Equipe muito simpática e acolhedora. Café da manhã muito bom e farto. A localização é excelente pra ficar próximo a praia e sensação de segurança pois sempre havia uma guarnição na esquina. Muitas opções de bares e pubs próximo pra ir a pé.

Cons:

A academia era um tanto pequena, desarrumada e equipamento antigo.

2026-09-13 • via Nuitee