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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Lift / Elevator
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Luggage storage
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Private parking
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Daily housekeeping
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Designated smoking area
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Parking garage
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Kid meals
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Key access
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CCTV outside property
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CCTV in common areas
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24-hour security
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Key card access
Review Highlights
Categories
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Property Description
Riverside Elegance and Convenience
Nestled along the picturesque River Ouse, The Queens Hotel offers a perfect blend of elegance and convenience.
Prime Location
Enjoy easy access to York's attractions such as York Minster and the National Rail Museum, all within walking distance from the hotel.
Comfort and Dining
Relax in spacious rooms with classical decor and modern amenities. Indulge in delicious meals at The Royal Brasserie, offering a variety of dishes in a cozy setting.
Book your stay at The Queens Hotel for a memorable experience in the heart of York.
If you have opted to pay at property The Queens Hotel will ask for payment on arrival either by debit or credit card. Our apartments are pre pay only. The Queens Hotel does not accept any groups of 6 people or more. Group Policy: Bookings with 3 rooms or more (up to 6 people total) will be required to pay a 50% non refundable deposit within 24 hours of booking. Guests staying at Victoria Cloisters will be required to leave a £100 security deposit. Please note that some rooms boast views of the river. These rooms are subject to availability and at a surcharge.
The Royal Brasserie serves dinner daily between 17:00 and 20:30. The restaurant is open daily for breakfast from 07:30 until 10.00 Monday to Friday, and 10:30 at weekends. Booking a table for breakfast and dinner on arrival is essential.
Parking is pre-bookable only (height restrictions apply)and carries a nightly supplement. When the hotel car park is full or closed due to flooding, you can use a nearby public parking facility. Alternative National Car Parks parking is located 200 yards from the property and costs GBP 27 per 24 hours.
Please specify the total number of guests and the children's age when booking family rooms. You can note this in the Special Requests box. Please note the room can accommodate a maximum of 2 adults and 2 children. Please note during January and February evening service may be reduced. Group Policy: Bookings with 3 rooms or more will be required to pay a 50% non refundable deposit within 24 hours of booking.
Situated on the banks of the River Ouse, The Queens Hotel is ideally located for the many shops, restaurants and bars that the centre of York has to offer. The Queens Hotel is within easy walking distance of York Train Station, York Minster and the National Rail Museum.
Rooms with disabled access are available on request. Rooms are spacious and comfortable with classical decor. All rooms have free Wi-Fi internet access, en suite bathrooms with complimentary toiletries, refreshments trays and a Flatscreen TV.
The Royal Brasserie is a relaxing place to dine, serving breakfast and dinner to guests. It offers a range of modern and traditional dishes. The bar is open daily until midnight. This hotel does not accept group bookings of 6 people or moreThis property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is needed) and costs GBP 18 per day.
Location
Guest Reviews
Nice spacious room. Great breakfast, lots of variety, well stocked and hot. Parking a good feature and felt very secure.
Nothing major, a little dated but a very large, old hotel so that can't be helped.
Great location
Mix up with parking
Love the central location with secure parking. Great breakfast.😊
Black hair on the sink and not one of ours🤔
L'hotel offre dei servizi molto buoni, ma il punto a suo favore più importante è la posizione. Si trova a soli 5 minuti a piedi dalla stazione e a pochi passi dal centro storico. E' ideale per ogni tipo di attività. Sicuramente ci ritornerò
A volte, alla mattina, non arrivava l'acqua calda ed era al massimo tiepida
Close to city centre and amenities
I didn’t realise that it overlooked the river and would have chosen that option
Excellent location, staff all very polite and helpful, clean rooms, good breakfast choice, payed for site parking which was secure , locked shutter with 24 hr cctv, under hotel. Good size room and bathroom
It was all good
Beliggenheden var god
Værelset var alt for varmt. Ingen mulighed for køling.
Modtagelsen i receptionen var meget lidt imødekommende og nærmest uvenlig.
Location
It was hot as we had a room in the roof. As no AC we had the windows open which let in a lot of noise.
No fault of the hotel that it was hot (it was great to have a warm day) and the noise was coming from the street/riverside bars etc.
El apartamento era muy cómodo, con todas las instalaciones para usar (cocina, heladera, lavarropas, etc). La ubicación era muy buena.
Hay demasiadas escaleras, a considerar en caso de llevar mucho equipaje. El check-in/out se hace en un lado y los apartamentos quedan a pocas cuadras de ahí (información no indicada en el anuncio).
Good location on a quiet street and close to shopping and spots of interest.
Our stay was during the heat wave and the windows only opened a few inches and only 1 small fan for the 2 bedroom apartment.
Easy access room service good
No hand rail in shower over a bath Pillows to soft No air conditioner Fan cable to short to reach bed area otherwise stay was good No comfortable easy chair
Beautiful room, amazing view of Ouse and Bridge street bridge. Good breakfast and excellent location.
Helpful staff
No A/C in room. Loud music playing until 1:30am.
Really clean and staff were friendly at check in amd check out. While central location is good, nearby bars were loud and commotion caused by people being drunk and disorderly throughout the night lead to disturbed sleep. This not in the hotels control but the closeness of it is unfortunate.
Went on a very hot weekend, no air con in rooms and while a fan was provided meant had to leave a key behind to keep it on as electric powered by key in slot. Also no plugs by bed to charge phones in fact only 2 sockets in the room was bad when one is set for the TV and had to have the fan in the other due to heat.
Very good
When you see the photos online they look nice, clean, and while not new, certainly enjoyable.
When we booked the hotel it was quite pricey and based on that and the photos we assumed it would be a lovely hotel.
The second you arrive everything is incredibly dated, which in an of itself isn’t bad, just disappointing.
The staff are the only reason we aren’t giving one star. Amanda in particular was lovely and helped us out so much.
We were given room 69 at first and it was hotter than satans armpit.
Thsi jotel has NO aircon and you cannot open the windows further than two fingers wide for sole stupid reason and you cannot open the windows down either so you’re left with almost no air.
There’s a fan that has the strength of a teaspoon but does little to help with the heatwave. So usually this wouldn’t be a problem in the UK vht worth noting
When we came to the room there was also a slightly weird smell so Amanda sorted us out with another room a room 46 as the hotel was booked out for the races.
It was SLIGHTLY cooler but and less smelly but ultimate the decor was as in the previous room outdated. Old and in MUCH needed need of some attention and repair.
The bathroom hasnno hooks only holes in the bathroom door at an attempt of getting hooks in, the hairdryer is an ancient model that barely works, you get the most basic of shower gel and no hair shampoo, conditioner and cream.
The plugs and tubs and sinks are so old and grubby looking (they’re clean but they look awful).
The kettle lid didn’t close or turn off.
The pillows had once been bouncy I’m sure but you may as well put two towels under your head.
The shower itself will amass a lot of water while you’re in it which is not nice and takes a long time to drain and you cannot rinse it properly since the shower head does not detach.
You don’t get a safe, there’s no fridge, barely any plugs - no plugs by the bedside table at all - we had to unplug the TV to allow space for the fan and one phone charger.
No slippers or robe are provided either .
Parking has to be paid extra but at least it’s safe and shaded underground.
It’s not a four star hotel of course - but the prices are very dear and for what you pay you get VERY little
The breakfast was okay if you like English breakfast - the continental is some yoghurts croissants mostly sugary canned fruit, preserves and some cheddar cheese slices.
Maybe some cereal.
It’s okay - the chefs do their best but it lacks some fresh varioetues like cucumbers peppers and better bread, and more meats for continental but we made do.
The bar is nice and open til midnight and the staff are wonderful.
We won’t be returning bevsuee I did not feel like it was clean and on the second day the cleaner left my pyjamas on the floor, didn’t clean anything by the looks of it because the shower was still dirty with bits in it but I guess they folded the towel.
It’s not a hotel I recommend for the price and the staff are the only saving grace and the view should you fork out for a sea view room. Otherwise you will overlook a horrible gravelly yard
You pay a lot of money for getting not a lot at all.
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