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WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Garden
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Review Highlights

Pros:
Friendly, helpful staff highlighted in multiple reviews
Excellent location; very close to the beach
Clean rooms in some reports (no insects)
Pleasant garden/restaurant area and good portions in meals
Good ventilation via fans and effective bug plug in some rooms
Cons:
Uncomfortable mattresses/beds and some rooms very hot or without AC
Slow or inconsistent service: long waits for towels, slow maintenance and pool/restaurant service issues
Amenities problems: limited pool loungers, hot tub jets not heating, some rooms missing fridges
High restaurant/food prices and occasional mistakes with breakfast orders
Security/maintenance concerns (door code insecurity, delayed repairs)

Categories

Cleanliness
9
Generally reported as clean (e.g. 'Rene rom uten insekter!') and no widespread complaints about hygiene.
Service
8.3
Staff repeatedly praised as friendly and helpful in several reviews, but there are notable service problems: long waits for towels, slow maintenance responses (48 hours), inconsistent pool/restaurant service and staff reportedly on phones at times.
Location
9.2
Multiple mentions of an excellent location and proximity to the beach ('beach is super close', 'Tolle Lage'), and pleasant garden/sea views.
Room Quality
7.2
Mixed to negative: several guests mention uncomfortable mattresses/beds, very hot rooms and lack of AC in some rooms; some rooms praised for size and ventilation.
Amenities
7.5
Amenities are mixed: pool and hot tub exist but had issues (few loungers, hot tub jets not heating reliably), some rooms lack fridges or AC; bug plug and fans worked well for some guests.
Value for Money
7
Perceived as somewhat expensive for food/drinks (example: high coffee price) and some guests found restaurant prices high relative to expectations.
Food and Beverage
8.2
Food receives positive notes (good portions, tasty restaurant, occasional complimentary items), but there are service hiccups like messed-up breakfast orders and delays obtaining drinks.
Overall Experience
10
Overall stay impressions are very positive: welcoming staff, great location and pleasant grounds lead to strong overall satisfaction despite notable issues with rooms and some service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:30

Property Description

Tropical Paradise at Hotel Banana Azul

Outdoor Oasis: Immerse yourself in the refreshing outdoor swimming pool and lush garden at Hotel Banana Azul, just steps away from Playa Negra beach.

Culinary Delights: Indulge in a variety of local and international cuisine at the on-site restaurant, or explore dining options in Puerto Viejo town centre.

Convenience at Your Fingertips: From the welcoming terrace and bar to the helpful tour desk and luggage storage, Hotel Banana Azul ensures a seamless stay for all guests.

Experience the perfect blend of relaxation and adventure at Hotel Banana Azul - book your stay now for an unforgettable tropical getaway!

Important information:

Please note that only guests 16 years and older are welcome.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Location

Guest Reviews

8.3
Based on 1203 reviews
Cleanliness: 9
Service: 8.3
Location: 9.2
Room Quality: 7.2
Amenities: 7.5
Value for Money: 7
Food and Beverage: 8.2
Overall Experience: 10
M
Madeleine • solo_traveller • ch
9
die Lage ist superschön, direkt am Strand, allerdings etwas weiterweg von der Stadt. Das Personal ist sehr freundlich un
2026-08-22 • via Nuitee
B
Begoña • couple • es
6
Personal del restaurante de 10 pero mala gestión de incidencias por parte del hotel
Pros:

Muy destacable el personal del restaurante, fueron muy agradables y nos supieron aconsejar fenomenal en nuestra ruta de viaje por Costa Rica. Tuvimos un problema con los planes que teníamos para viajar a Panamá con el coche que habíamos alquilado (en Costa Rica no se puede sacar del país) y nos ayudaron desinteresadamente.

Cons:

Parece que hubo algún problema con el camino de acceso a la habitación que habíamos reservado con vistas al mar y nos ofrecieron cambiar por una de peor categoría. En este sentido muy descontentos ya que el precio que pagamos por la habitación fue el más caro de todo el viaje y la habitación no era nada buena.
Además la piscina es enana.

2026-08-19 • via Nuitee
K
Karen Fúnez • solo_traveller • cr
10
Pros:

Excelente servicio y atención. La ubicación entre el mar y la naturaleza es espectacular.
También en el restaurante muy buena atención y delisiosos patacones.

2026-08-17 • via Nuitee
C
Claribel • solo_traveller • us
10
Pros:

Beautiful place right by the beach. Food was really good as well

Cons:

Pot holes on the road there

2026-08-16 • via Nuitee
C
Christian • couple • de
7
Pros:

Zur Begrüßung gab es eine Kokosnuss und Brownies. Die Lage direkt am Strand ist sehr schön und ruhig. Man fühlt sich als würde man mitten in der Natur schlafen. Der Garten ist wunderschön und mann kann dort Tiere mit Faultiere, verschiedene Vögel, Nasenbären, Frösche und Agutis beobachten.

Cons:

Der Service ist total unmotiviert, wenig hilfreich und nicht sehr freundlich. Man fühlt sich nicht willkommen.

2026-08-16 • via Nuitee
B
Brenes • solo_traveller • cr
8
Pros:

El personal es muy amable

Cons:

La calle para llegar al hotel es muy mala

2026-08-15 • via Nuitee
A
Almarto • solo_traveller • it
7
Beautiful property, but serious problems with our room and poor follow-up
Pros:

Our experience had many positive aspects, but also one major issue that significantly affected our stay.

The park and gardens are beautiful and very well maintained. The swimming pools are pleasant, the overall atmosphere is very enjoyable, the restaurant was very good, and the beach is beautiful and well equipped..

Cons:

We had serious problems with our room, Breeze Cabin 2, which we had specifically chosen because it was one of the higher-category options. The cabin looks very attractive: it is raised off the ground, built entirely of wood and has a large terrace. Unfortunately, because it is made of wood, it becomes extremely hot during the day. When we entered the room, it was literally like an oven.

There was no air conditioning, only a ceiling fan that turned far too slowly and was completely inadequate. In addition, although there were several windows and a large glass door, none of them had insect screens. Since the cabin is surrounded by tropical vegetation, opening them meant allowing mosquitoes and other insects inside. The only alternative was therefore to keep everything closed and endure extremely uncomfortable temperatures.

We went to reception to ask for a solution. We were offered a villa with air conditioning, but at an additional cost of approximately $260 for two nights, or rooms near the pool that also had no air conditioning.

We then suggested providing us with a portable air-conditioning unit. After a couple of hours, one was brought to the room, but unfortunately it was practically unusable. It had no exhaust hose to vent the hot air outside, so while it blew cool air from the front, it released very hot air from the back into the same room. It also leaked so much water that we had to switch it off to avoid flooding the floor.

In the end, we had to sleep with the windows open and use the mosquito net around the bed. Unfortunately, it was installed in a cone shape and, once spread over the bed, hung almost directly over our faces.

The following day we explained the situation again at reception. The person on duty was unaware of what had happened and told us that they would speak to the manager. From that point until our departure, we received no further response, follow-up or alternative solution.

2026-08-14 • via Nuitee
P
patrice • couple • fr
8
Excellent séjour dans un jardin entretenu et rempli d’animaux et un personnel au top
Pros:

Proximité de la mer et de Puerto Vero . D’avoir eu la possibilité de changer de chambre , le petit déjeuner Deuxième chambre attribué.superbe et au calme (brise 1 et 2) nous étions deux couples .

Cons:

La première chambre au dessus des cuisine et du bar et en plus le moteur de la ventilation derrière la chambre très bruyant (chambre Ocean 3 et 4)
Les prix prohibitifs de la restauration et des boissons .

2026-08-14 • via Nuitee
A
arianna • extended_group • it
10
2026-08-12 • via Nuitee
A
armelle • couple • fr
10
Super hôtel proche de la plage
Pros:

Super endroit pour se reposer dans la nature et près de la plage. Le personnel était au petit soin également.
Petit déjeuner délicieux

Cons:

Rien

2026-08-11 • via Nuitee
S
Stefania • couple • it
8
2026-08-09 • via Nuitee
E
Eduardo • solo_traveller • ar
8
Pros:

Excelente ubicación y el personal un 10

Cons:

Las camas bastante malas. Las habitaciones eran bastante calurosas y el aire tiraba muy poco.

2026-08-09 • via Nuitee
J
Justine • solo_traveller • fr
8
2026-08-08 • via Nuitee
A
Alpizar Salas • solo_traveller • cr
10
2026-08-07 • via Nuitee
J
João • couple • pt
9
2026-08-07 • via Nuitee
O
ontiveros • solo_traveller • es
9
Pros:

El personal 😃

Cons:

El colchón y la habitación creo que le hace falta algunos cambios

2026-08-06 • via Nuitee
F
Fabian • solo_traveller • cr
10
Excelente atención
Pros:

El trato del personal

2026-07-23 • via Nuitee
C
Cindy • couple • us
10
2026-07-14 • via Nuitee
D
Dr • couple • hu
10
2026-07-14 • via Nuitee
V
Vanessa • couple • us
10
excellent
Pros:

Red frog room was great! The staff was very helpful with out needs.

2026-07-11 • via Nuitee