Best Western Plus Crystal, Hotel,Bar & Spa

Hotels
•
Best Western Plus
8.6 (2019 reviews)
5 rue Chanzy , Nancy , fr
+33 3 83 17 54 00

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
beautiful hotel
good location
friendly staff
excellent breakfast
Cons:
uncomfortable mattress
spa booking issues
no parking
small gym

Categories

Cleanliness
8.3
Some reviews indicate areas for improvement, such as maintenance concerns in the spa area.
Service
8.97
Multiple reviews mention the friendliness and helpfulness of the staff.
Location
9.01
Guests consistently praise the hotel's convenient location.
Room Quality
8.46
General satisfaction with room comfort, though some noted issues with mattress comfort.
Amenities
8.49
The hotel offers good amenities like a spa and breakfast, but some aspects, like gym equipment, need updates.
Value for Money
8.54
Most reviews felt the pricing was fair for the quality offered, with a few noting it was slightly high.
Food and Beverage
8.4
The breakfast buffet received positive feedback, but some guests found the restaurant crowded.
Overall Experience
8.66
Overall positive experiences were shared, with minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:57

Property Description

Luxurious Amenities
The Best Western Plus Crystal, Hotel, Bar & Spa boasts a swimming pool, sauna, hammam, and a rooftop cocktail bar, offering guests the ultimate relaxation experience.

Convenient Location
Situated in central Nancy, a short stroll from iconic landmarks such as Nancy Cathedral, Place Stanislas, and the Opéra National de Lorraine, guests can easily immerse themselves in the city's rich culture and history.

Comfort and Convenience
With air-conditioned rooms featuring modern amenities like free WiFi, satellite TV, and private bathrooms, along with services such as a business center and dry cleaning, guests are ensured a comfortable and hassle-free stay.

Ready to experience luxury and convenience in the heart of Nancy? Book your stay at the Best Western Plus Crystal, Hotel, Bar & Spa now!

Important information:

Children under 16 years of age are not allowed to use the sauna or the hammam.

Children under 12 years of age can use the pool, sauna, or hammam only from 10:00 to noon on Monday and from 08:00 to 09:30 on Tuesday to Sunday.

The spa is a place of rest and relaxation. Parents must discipline their children to respect the tranquillity of the place, under pain of exclusion.

Use of the spa is limited to 50 minutes per person per night, by reservation only for your time slot at Le Spa du Crystal via our e-Concierge App.

The spa is not very busy on weekdays; therefore, please note that for ecological and economical reasons, the sauna and hammam are only available from 16:00 to 20:00 from Monday to Thursday and from 16:00 to 22:00 on Friday. The schedule will be normal on weekends, public holidays, or school holidays.

Due to an increasing number of fraud or fraud attempts, please note that the full payment of your stay will be due at the time of check in as follows: the rate of the room multiplied by the number of nights plus the city tax.

Please note that guests are required to provide a credit card for a pre-authorisation or a cash deposit of a minimum of EUR 50 per person per night as a guarantee.

Please note that guests must sign the property T&C, privacy policy and internal rules at check-in. We cannot grant access to the room unless those documents are signed. These documents can be provided by the hotel before reservation upon request.

Please note that the hotel doesn’t have private parking. Guests can park on nearby streets free of charge from Monday to Saturday, 18:00 to 10:00. They can also park in the public parking lot Joffre Saint-Thiébaut, located 300 meters from the hotel. If you validate your parking ticket at the Front Desk before exiting with your car, you’ll get a 10% discount.

Please note that the hotel provides free bike storage, as it is forbidden to bring your bike into your room.

The bar is open on Mondays from 18:00 to 22:00, from Tuesday to Wednesday from 18:00 to 00:00, and from Thursday to Saturday from 17:00 to 01:00. Please note that the bar is closed on Sunday. Schedule subject to change at any time.

Use of the pool, sauna, and hammam is limited to 50 minutes per person per night when booking the Deluxe King Room with Sofa Bed or the Standard Double Room - Small Room.

Access to the pool, sauna, and hammam is by reservation only and is subject to availability when booking the Deluxe King Room with Sofa Bed or the Standard Double Room - Small Room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LUX

Location

Guest Reviews

8.6
Based on 2019 reviews
Cleanliness: 8.3
Service: 8.97
Location: 9.01
Room Quality: 8.46
Amenities: 8.49
Value for Money: 8.54
Food and Beverage: 8.4
Overall Experience: 8.66
M
Moritz • couple • de
8
Ein sehr gutes Hotel in bester Lage. Ich habe mich sehr wohl gefühlt.
2026-08-29 • via Nuitee
M
meike • family_with_children • nl
8
Fijn verblijf op een centrale locatie met leuke rooftopbar
Pros:

Leuke rooftopbar

Cons:

Er waren best veel zwervers in de omgeving maar dat kan aan de stad liggen

2026-08-27 • via Nuitee
S
Stéphane • couple • sn
7
2026-08-27 • via Nuitee
J
Jessica • couple • lu
8
2026-08-27 • via Nuitee
V
Vitalii • couple • fr
10
2026-08-25 • via Nuitee
J
J • couple • nl
7
Goed
Pros:

Centraal gelegen

Cons:

Kleine kamer

2026-08-25 • via Nuitee
G
Gwenn • couple • fr
10
2026-08-25 • via Nuitee
L
Loudiane • solo_traveller • fr
10
2026-08-25 • via Nuitee
J
johanna • solo_traveller • be
8
Belle expérience
Pros:

Les équipements (spa, rooftop,bar) la literie l'emplacement et l'accueil du personnel

Cons:

Le non-respect du silence dans le spa par certains clients, chambre trop petite

2026-08-25 • via Nuitee
S
Sébastien • family_with_children • fr
8
2026-08-24 • via Nuitee
D
de Heiden • couple • nl
10
Aanrader
Pros:

Goeie locatie, prima ontbijt, leuke inrichting, aardig personeel

2026-08-23 • via Nuitee
K
Kazumasa • solo_traveller • fr
7
2026-08-23 • via Nuitee
M
Monica • solo_traveller • gb
9
2026-08-23 • via Nuitee
J
Jean-Christophe • extended_group • be
9
2026-08-23 • via Nuitee
N
Nora • solo_traveller • nl
10
Uitstekend hotel in Nancy
Pros:

Ruime familiekamer, erg mooi.

Cons:

Niets.

2026-08-23 • via Nuitee
N
nicolas • couple • fr
10
2026-08-22 • via Nuitee
P
Patrick • solo_traveller • fr
8
2026-08-22 • via Nuitee
G
Grazyna • couple • pl
7
2026-08-20 • via Nuitee
B
Björn-Alexander • family_with_children • de
7
zentrale Lage, nettes Personal, Mini SPA, sehr sauber aber Frühstück hat nicht geschmeckt
Pros:

sauberes Hotel, geschmackvolle Einrichtung, SPA ok aber klein, Optik Frühstück gut

Cons:

Frühstück sah gut aus, hat aber nicht geschmeckt.

2026-08-19 • via Nuitee
L
Laurence • couple • fr
8
Etape de visite de Nancy réussie!
Pros:

Bon emplacement ( pour qui vient en voiture comme en train) chambre calme, assez spacieuse. Piscine en sauna agréables. Excellent petit déjeuner, avec des propduits locaux.

2026-08-18 • via Nuitee